About Smart Works

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role

As the charity works to double the number of women it helps, the Fundraising & Partnerships team is recruiting for an Events & Communications Manager. They will engage new and existing supporters and raise vital funds in support of our mission.

Reporting to the Head of Fundraising, Partnerships and Communications, the Events & Communications Manager will play an integral role in delivering an exciting portfolio of fundraising and retail events across the year and will manage Smart Works Scotland’s digital communications to support the growth and development of the charity.

The successful candidate will have good relationship building skills to ensure lasting and mutually beneficial event partnerships, experience in stakeholder management (both internally and externally) and demonstrable knowledge of best-in-class event delivery. Experience in digital communications, in particular social media management, email marketing and website management, is highly desirable.

The role will be based primarily at our Smart Works centre in Glasgow with occasional travel to Edinburgh. Reasonable travel expenses to and from Edinburgh will be covered. Occasional weekend and evening work is also required to lead and support on our external events.

This is a fantastic opportunity for someone looking to develop their career in high-value fundraising events and communications. If you are passionate about supporting women, delivering innovative event experiences, and shaping impactful partnerships, we would love to hear from you.

Duties and responsibilities

The successful candidate will support on a range of activities, including:

• Leading on Smart Works Scotland’s signature fundraising events, including high-end supporter events, fashion sales, and pop-up shops, managing the project from planning to execution and ensuring income targets are met.
• Effectively steward and manage multiple fashion retail and events partners to increase annual gift-in-kind support, clothing donations and engagement.
• Lead on Smart Works Scotland’s digital communication activities, including taking images and copywriting for all Smart Works social channels, managing monthly email newsletters, and website content creation and management.
• Building strong working relationships across the Smart Works Scotland community, collaborating effectively to ensure impactful results.
• Play a key role in growing our supporter base in Glasgow through community fundraising and corporate partnerships, supporting the wider Fundraising and Partnerships team.
• Supporting the wider team as required with service delivery whilst in the centre.

Personal Specification

Essential criteria

• Demonstrable experience of event management and delivery, ideally in a fundraising capacity.
• Demonstrable experience of managing digital communication including social media channels, email newsletters, and websites.
• Strong relationship building skills and confidence managing various stakeholders.
• Proven ability to develop value-adding partnerships.
• Able to identify and implement new ideas or ways of working.
• Effective project-management skills, comfortable with managing multiple projects simultaneously.
• Confident user of Microsoft Office (including PowerPoint, Word, and Excel), social media platforms and digital content creation software such as Canva and Adobe InDesign

Desirable Criteria

• Experience in a fundraising or sales-based role.
• Experience working with VIPs or influencers.
• Interest in fashion and clothing retail.

About Smart Works

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed.

After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Manchester, Glasgow, Edinburgh, Birmingham, Newcastle, Reading and Leeds. Over the past ten years, Smart Works has helped over 30,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

In April 2022, we launched a new three-year strategy that will see the charity double the number of women helped annually from 5,000 to 10,000 women. To achieve this, we will grow our existing centres and open new centres in key areas of need including Liverpool, Cardiff and Sheffield.

In Scotland, we have our Edinburgh centre which has been operating for eight years, as well as a new centre in Glasgow that opened in November last year.

More information about who we are can be found on our website.

About the role

Across the UK, over 400 organisations refer clients for a Smart Works appointment, including job centres, refuges, prisons, working programme providers and other charities. The team in each Smart Works centre supports clients to access their appointment.

We are recruiting for a Service Delivery Lead based in our Glasgow centre to lead on the smooth running of our service, and create a welcoming atmosphere for all clients, volunteers and visitors. Our team is friendly and professional, and we work closely to make sure every client has an outstanding experience when they visit us.

The Service Delivery Lead will be the first point of contact a client will have with Smart Works, as well as being the main touchpoint for our volunteer team in Glasgow. Therefore, we are looking for a friendly, organised and hardworking individual to ensure the service runs smoothly, and that both clients and volunteers feel supported and empowered. If you’re passionate about supporting women, then this is an ideal opportunity for you.

The role is based in our Glasgow centre, and there may be occasional evening and weekend work as the role holder may be asked to provide key events support.

Smart Works Scotland is part of Smart Works Charity, with Smart Works centres across the UK. There will therefore be some travel and frequent liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day to day role.

Duties and responsibilities

The successful candidate will lead on a range of activities including:

• Being the first point of contact for all clients, volunteers and visitors of the centre, in person, via email and on the phone.
• Managing the central inbox, responding to clients, volunteers, donors and potential supporters.
• Day to day co-ordination of the Smart Works service including booking all client appointments and associated administration and volunteer communications and rota.
• Gathering client data and feedback and maintaining its accuracy on our database.
• Leading on volunteer recruitment, training, engagement and managing volunteer rota.
• Ensuring the dressing room is organised to a high standard.
• Ensuring that the appropriate stock is available for clients, liaising with colleagues on stock needs
• Ensuring all operational policies and procedures including safeguarding are maintained, communicated, and adhered to on service days.
• Performing office management tasks including managing petty cash, and ordering supplies.

Smart Works is a community that shares a passion to empower women to thrive in work and life, determined to meet our aim of helping as many women as we can back into work. The successful candidate will therefore build strong working relationships across this community, with their own immediate staff team as well as other local centres across the UK and at HQ

Skills, knowledge, and personal attributes

• Friendly, enthusiastic and engaging with a variety of people.
• A good team player with a strong work ethic.
• Excellent written and verbal communication skills.
• Strong organisation skills, with an ability to time manage and prioritise multiple tasks.
• Able to deal with confidential and sensitive situations.
• A confident IT user, with excellent understanding of Microsoft packages including Outlook, Word and Excel.
• Experience working in a customer service, receptionist or administration role would be advantageous, but is not required.

We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of unemployment as we would like to increase the representation of these groups at Smart Works.

Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are looking for a creative and forward-thinking individual to join our team on a fixed term basis, to help build the long-term future of Smart Works Scotland. The role requires a proactive approach, excellent communication and networking skills and experience in delivering projects to KPI targets.

The Outreach Project Officer will be responsible for planning and delivering projects that reach more women from Black and Minority Ethnic (BME) communities, raising awareness of our core service and career coaching service.

The aim is to support more than 200 clients from these communities over a 12-month period.

This role would focus on creating new (and building on existing) relationships with organisations supporting women from BME communities across Greater Glasgow who are impacted by unemployment, discrimination and financial hardship.

The role will be based in the Glasgow centre. There will be occasional evening and weekend work required, as the role holder will also provide key events support.

Smart Works Scotland is part of Smart Works Charity. Therefore, there will be some travel to London where our HQ team is based, as well as to our regional centres across the U.K. There will be liaison with regional teams to support induction and training and participation in regular meetings, phone calls and conferences with other Smart Works centres across the UK.

We are looking for an energetic, creative and forward-thinking individual to join our dynamic team and ensure the long-term future of Smart Works in Scotland. The role requires a self-starting and proactive approach, excellent communication and networking skills and experience in building relationships.

The Service Delivery Manager in Edinburgh will be taking day to day responsibility for managing and maintaining a ‘best in class’ service. As the face of our Edinburgh centre, they will ensure Smart Works is embedded in the local community, with a steady stream of clients being referred for our dressing and coaching appointments.

We are looking for someone who can demonstrate their track record of building strong relationships and making things happen. Our ideal candidate will share our passion for helping clients succeed, believe in the power of volunteering and will be a real people-person, who will enjoy meeting new people every day.

The Service Delivery Manager must be a natural relationship builder, who is a confident public speaker. They will also be organised, an excellent multi-tasker and will thrive in a fast-paced office. We are looking for a true team-player, with a proven track record of rolling-up their sleeves and delivering results.

The successful candidate will build strong working relations with our staff team, Chair and Board of Trustees, as well as the team at Smart Works HQ. We are a community that shares a passion to empower women to thrive in work and life,

determined to meet our aim of helping as many women as we can back into work.

The role would be based in the Edinburgh centre, and there will be occasional evening and weekend work as the role holder will provide key events’ support.

Smart Works Scotland is part of Smart Works Charity, and there will be some travel to London and liaison with the HQ team to support induction, training and participation in regular meetings, phone calls and conferences with other Smart

Works centres across the UK.

Smart Works is hiring a Service Delivery Coordinator to run our service alongside our impressive community of skilled volunteers and ultimately ensure that every client leaves Smart Works feeling confident and interview ready.

The Service Delivery Coordinator is a key role at Smart Works. In this role, you will often be the first point of contact a client will have and will have responsibility for the day to day running of the service. Your role is to be friendly and professional and to ensure every client has an outstanding experience when they visit us.

The ideal candidate will share our passion for helping clients succeed, believe in the power of volunteering and will be a real people-person, who will enjoy meeting new people every day.

This is a hugely exciting time for Smart Works Edinburgh as we are expanding our service across Scotland. Alongside our centre in Edinburgh, we plan to open a new centre in Glasgow in the Autumn, becoming Smart Works Scotland, subject to pending legal permissions.

We are looking for an energetic, creative and forward-thinking fundraiser to join our Board of Trustees in Scotland. This is an important position, with the successful candidate working closely with the Chair of Trustees to ensure Smart Works Scotland is well-run, effective, and there for any woman who needs our help.

This is an exciting opportunity for someone looking to use their professional fundraising experience for good. You will help determine the strategic direction of Smart Works and will use your skills and talents to help the charity thrive and transform the lives of unemployed women across Scotland.

This is a hugely exciting time for Smart Works as we are expanding our services across Scotland. Alongside our centre in Edinburgh, we plan to open a new centre in Glasgow in the Autumn, becoming Smart Works Scotland, subject to pending legal permissions.

We are looking for an energetic, creative and forward-thinking individual to join our dynamic team and ensure the long-term future of Smart Works in Scotland. The role requires a self-starting and proactive approach, excellent communication and networking skills and experience in generating income.

The Fundraising and Partnerships Manager will have responsibility for all aspects of fundraising including the design and delivery of Smart Works Scotland’s annual fundraising strategy and quarterly activity plan with a clear purpose of ensuring our long-term sustainability. Reporting to Smart Works Scotland Chair of the Board, the successful candidate will lead a range of activities, including:

• Managing corporate relationships and associated fundraising, building excellent relationships to forge new partnerships and generate income.
• Using an excellent network to identify appropriate grant opportunities to support our bid writer and ensuring that monitoring and reporting of progress to funders is both timely and sufficient
• Delivering financial activities to target, maintaining an up-to-date database with relevant income tracking and pipeline information to facilitate regular financial reporting to the Board of Trustees
• Managing wider partnership activation plans across the charity, including corporate volunteer opportunities.
• Supporting the Fundraising Events Manager on the organisation, recruitment of participants and implementation of events.
• Managing and recruiting for third-party fundraising events e.g. marathons, Kiltwalks
• Managing our annual fundraising campaigns such as Cycle for Smart Works, leading on corporate engagement.
• Developing new ways to engage our corporate and supporter audiences
• Representing Smart Works Scotland when working with a diverse range of stakeholders including corporate and retail audiences, grant providers and our fundraising volunteers.

Smart Works is a community that shares a passion to empower women to thrive in work and life, determined to meet our aim of helping as many women as we can back into work.

A fantastic opportunity has arisen for a Centre Manager to join the team at Smart Works Edinburgh.

The role is integral to the success of Smart Works and therefore requires a self-starting and proactive approach, excellent organisational skills and the ability to take sole responsibility for all aspects of the operational and day to day management of the Edinburgh centre.

There will be significant interaction with a diverse group including clients, referral partners (for example Job Centre Plus and Work Programme Providers). You will also be working with our corporate and retail partners, and our dedicated team of skilled volunteers, as well as have a responsibility for recruiting and managing teams.

A highly organised and positive individual, you will be passionate about empowering women to thrive in work and life. You will be a strong communicator, both verbally and in writing, be able to multi-task, think on your feet and bring a determination to meet our aim of helping as many women as we can back into work. You will be confident in using IT to manage operations and produce reports.

Overall you would relish the opportunity of working in a start-up charity and all the challenges that it will entail. The role would be based in Edinburgh City Centre, and it is anticipated that there will be occasional evening and weekend work.

Smart Works Edinburgh is part of Smart Works Charity, and there will be some travel to London and liaison with the HQ team to support on induction, training and participation in regular meetings, phone calls and conferences with other Smart Works centres across the UK.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity’s needs with the skills and experience of candidates. We are keen to encourage a diverse range of perspectives, skills and experience within our charity. We actively encourage application from black, Asian and minority ethnic candidates, LGBTQ+ candidates and disabled candidates.

This job description is subject to amendment from time to time within the conditions of employment as per the needs of Smart Works Edinburgh. All post holders are expected to support Smart Works Edinburgh vision, aims and objectives and embrace its ethos of helping women gain employment.

About Smart Works

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview.

We empower each woman by giving her the clothes, coaching and the confidence she needs to succeed. After visiting Smart Works, 62% secure a job within a month, gaining financial independence and transforming their lives.

The Smart Works service is delivered in London, Birmingham, Edinburgh, Leeds, Manchester, Newcastle and Reading. Each centre is an independent charity with its own Board of Trustees, but is part of the wider Smart Works group.

Over the last eight years, Smart Works has helped 20,000 women. It is our mission that any woman who needs our service should be able to find her way to a Smart Works centre.

Smart Works has been voted Social Action Charity of the Year and is honoured to have The Duchess of Sussex as our Patron.

About the Role

Smart Works Edinburgh is looking for a qualified accountant to join their Board of Trustees as Treasurer. This is an important position, with the successful candidate working closely with the Chairwoman of Trustees to ensure Smart Works Edinburgh is well-run, effective and there for any woman who needs our help.

The Treasurer has oversight of the financial management of Smart Works Edinburgh, monitoring the financial health of the charity and providing the wider Board with the financial information they need to make thoughtful and considered decisions.

The successful candidate will oversee the financial affairs of Smart Works Edinburgh, ensuring financial procedures are in place, proper records are kept and regularly review income and expenditure. The Treasurer will also oversee the production of key financial reports, returns and audits.

Smart Works Edinburgh is part of the wider Smart Works group, and the Treasurer will be supported in their role by the Smart Works head office. This includes the Group Head of Finance, who manages the annual budget, audit and consolidation process, and a Group Finance Manager, who assists with bookkeeping, reconciliation and reporting through our accounting package, Xero. They will also attend monthly Treasurer calls with the Group Treasurer.