OnFife
OnFife

Charity registered in Scotland SC043442

Fife Cultural Trust (ONFife) provides creative, entertaining and learning experiences through our Libraries, Archives, Museums, Galleries and Theatres

Closed vacancies
This vacancy has now closed

Top job! Head of Customer Engagement

  • Full time
  • £45,615 – £49,876
  • Iona House, Kirkcaldy
  • Closing 22nd August 2021

Our Opportunity

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. A leadership oriented organisation, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. As our organisation continues to grow and develop, we are committed to keeping the needs of our customers at the forefront of our thinking – we need an exceptional individual to lead and inspire the talented team that supports our customer growth and influences service delivery.

The Role

Our organisation has seen considerable change recently with a significant restructure underway. As a key member of our Senior Management Team, the Head of Customer Engagement will lead, motivate, and support the team through this change, and set and shape the strategic direction for Marketing, Customer Experience Evaluation and PR & Communications for OnFife.

You’ll have the opportunity to develop our Customer Engagement Strategy to maximise positive audience engagement opportunities, as well as lead on OnFife’s exciting brand development. You will also lead on customer insight, ensuring data is effectively and appropriately utilised to inform, influence and improve our customer journey and service provision.

Working collaboratively with OnFife colleagues, the role holder will embrace an equitable and co-ordinated approach to service delivery and development, demonstrating the vision, empathy, and agility to contribute at the highest level.

The Successful Candidate

We’re looking for someone who is a senior professional with a track record of leading within the marketing arena and ideally within the creative sector. You have a demonstrable skill in developing and delivering strategic programmes alongside the ability to link strategy to creativity and marketing flair in approach. You have an in-depth knowledge of audience development inclusive of wider digital implementation and communication techniques. You are also comfortable managing external creative agencies as well as commissioning and applying customer research and insight.

You love working with people and have a hunger and drive to push others to produce their best work, demonstrating your belief in the team as the sum of its parts. A solutions provider, you are able to think fast, multi task and translate ideas into action. Confident in who you are, you lead from a place of authenticity, demonstrating the resilience and adaptability to inspire others in the face of significant and complex change.

The successful candidate will join a coaching oriented company who are vested in personal development and who offer an exciting leadership development programme. In addition, you will profit from a contributory pension scheme, employee discounts, generous annual leave, flexible working along with a range of wellbeing initiatives.

This is a truly unique and exciting opportunity for the right person to join an organisation that’s committed to excellence in cultural delivery for the people of Fife.

Shortlist
This vacancy has now closed

Head of Creative Development

  • Full time
  • £37,562 – £45,615
  • Iona House, Kirkaldy
  • Closing 5th December 2021

Our Opportunity

We are OnFife and as Fife’s largest cultural organisation we specialise in making jaws drop, hearts warm, eyes light up and imaginations run wild. We work with a huge range of partners, artists and creatives and our spaces are some of Fife’s favourite places. A leadership oriented organisation, we’re built on strong values, and those values make us who we are – Fearless, Inviting, Fair and Exciting. We are seeking a Head of Creative Development to inspire and lead the talented team that will drive and deliver our ambitious and exciting plans for creative and cultural development across Fife.

The Role

As Head of Creative Development you will use your exceptional leadership skills to help set the creative direction for OnFife, promoting a collaborative approach to idea generation across all our services and facilitating a creative approach to the delivery of OnFife forums & workshops. You will also lead on driving sponsorship and funding initiatives, setting and delivering on targets in line with our key priorities. As lead on creative digital media development you will ensure our digital library offer is robust and influencing digital leadership across all service areas. Finally you will be responsible for putting in place our Volunteer approach and co-ordination.

OnFife has seen considerable change recently with a significant restructure underway. As a key member of our Senior Management Team you will motivate and support the team through this change, demonstrating exemplary coaching skills to help develop the skills and confidence of others whilst setting clear and unambiguous strategy and direction.

Working collaboratively with OnFife colleagues, you will embrace an equitable and co-ordinated approach to service delivery and development, demonstrating the vision, empathy, and agility to contribute at the highest level.

The Successful Candidate

We’re looking for an ideas engineer: a creative facilitator and senior strategic professional who demonstrates the ability to create, manage and execute complex projects, whilst employing a raft of fresh and engaging creative engagement techniques. You have significant leadership experience within a creative and cultural environment and the ability to translate strategy into action – your knowledge of current digital developments will be unrivalled, as is your commitment to understanding and meeting the needs of our communities. Advocacy and community partnership working are in your DNA and you are well networked with a robust understanding of the challenges within the Creative sector.

An active listener and astute observer, you love working with people and have the experience and drive to push others to produce their best work, demonstrating your belief in the team as the sum of its parts. A solutions provider, you are able to think fast and multi-task, making considered decisions in fluid environments. Confident in who you are, you lead from a place of authenticity, demonstrating the resilience and adaptability to inspire others in the face of significant and complex change.

The successful candidate will join a coaching oriented company who are vested in personal development and who offer an exciting leadership development programme. In addition, you will profit from a contributory pension scheme, employee discounts, generous annual leave, flexible working along with a range of wellbeing initiatives.

This is a truly unique and exciting opportunity for the right person to join an organisation that’s committed to excellence in cultural delivery for the people of Fife.

Shortlist