Charity registered in Scotland SC041022
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.
We are currently recruiting for a Community Liaison Coordinator within our regional Glasgow office.
This vacancy is open to internal and external candidates.
The Role:
The scope of this role is to develop and maintain partnership arrangements with private, public and voluntary sectors and the local communities to meet the service needs and operational contract. The post holder is required to deliver training programmes as appropriate to refugee community organisations; this will include the co-ordination of information meetings, role descriptions and assisting with the recruitment and selection process in an equitable and fair manner. The post-holder will work consistently to ensure the continuous local development of the Community Liaison Service; he/she will ensure that all associated processes are accurate, professional and consistent at all times. The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values and by providing a seamless service to clients.
The Requirements:
Used to working in confidence within a pressurised multi-cultural environment, having experience of recruiting, training, managing and supporting groups of people is essential. We will be looking for practical experience of community development work, with excellent verbal and written communication skills in English (another language would be desirable, but not essential). Strong attention to detail is vital, and proficiency in IT a must. We’ll also be looking for a well-organised approach and calmness under pressure, and the ability to learn quickly and adapt to change. You’re also flexible about working hours, happy working as part of a team and on your own initiative and able to undertake advocacy in a sensitive manner. The successful candidate will also be expected to work with stakeholders and the Home Office to establish service provisions. The post holder will be required to support the Regional Operations Manager with the planning and deployment of the team’s workloads, delegating work appropriately to the team on a daily basis.
This post requires an Enhanced Disclosure and Barring Service (DBS) check and a Counter Terrorism check
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.
We are currently recruiting for a Regional Manager within our Glasgow office.
This vacancy is open to both internal and external candidates.
The Role:
The scope of this role is to contribute to the overall success of our Organisation in accordance with Migrant Helps’ visions, values and objectives. The post-holder is expected to provide the day to day management for the regional Asylum Help Team and to ensure grant and statutory compliance on behalf of the organisation.
The Requirements:
The successful candidate will lead the Asylum Help service for the region, based within Initial Accommodation. They will be responsible for planning the team’s deployment, delegating work appropriately to the team and ensuring excellent delivery of service across the region. This also includes planning cover for annual leave and sickness. The post holder will have experience of working in a multi-cultural environment and will have worked with people in a sensitive and emotionally demanding situation. It is essential that post holder has excellent administrative and organisation skills, with excellent attention to detail. The successful candidate will also be required to deal with any disciplinary or grievance issues that arise.
They will need to ensure that the Migrant Help policies and operating procedures are
followed and deal with complaints about the service. The post holder will be the first point of
contact for providing support and advice to client advisers on any complex cases.
This post requires an Enhanced Disclosure and Barring Service (DBS) check, a Counter
Terrorism check and a valid driving licence.
Migrant Help is a national charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.
We are recruiting for creative and organised Senior Client Adviser to join our team in Glasgow. The focus of this role is to work as part of the Asylum Help team providing advice, guidance, and assistance to complete support applications and briefing to eligible asylum seekers.
This vacancy is open to internal and external candidates. If the successful candidate is internal and already on the probationary rate, your salary will not drop to the starting salary.
The Role:
The scope of this role is to deliver a professional service in the delivery of advice and guidance whilst also providing assistance with the completion of support applications. The successful candidate will be required to provide advice and support to asylum seekers. This advice must adhere to specifications of the Grant Agreement and Contract with the Home Office. The successful candidate will be the first point of contact for Client Advisers on a daily basis, having responsibility for the management of, and advise to Client Advisers who have complex and unplanned cases. The successful candidate will need to respond flexibly to provide cover for all other operational activities, for example, keeping up to date with legislation and the impact it may have on service users, ensuring IA requests, RFI’s and Evictions are dealt with in a timely and effective manner. The post-holder will work consistently to ensure the continuous local development of the advice service, whilst also ensuring that all advisory processes and procedures are efficient, professional and consistent at all times.
The Requirements:
The successful candidate will also provide a support service to the Regional Manager in ensuring assigned rota duties are carried out as planned and Asylum Seekers are assisted to complete asylum support application forms (ASF) for support under Section 98, Section 95 and Section4 of the Immigration and Asylum Act 1999. The successful candidate will need to ensure all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales. The post holder will need clear communication skills to be able to effectively act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs, whilst also liaising with relevant statutory and voluntary agencies on behalf of service users as necessary. The post holder will need good interpersonal skills to be able to provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations and telephone advice. The successful candidate will need to work under pressure and to deadlines to assist clients in notifying the authority of prescribed change of circumstances, providing guidance on immigration related matters and deliver key touch point briefings to a high standard so that applicants fully understand the information provided.
This post-holder requires an Enhanced Disclosure and Barring Service (DBS) check and a Counter Terrorism (CTC) check. Due to the nature of this role, the successful candidate should expect some travel/out of hours’ work may be required by prior arrangement, therefore, flexibility and willingness to accommodate this need is a pre-requisite. The successful candidate will also be required to work an “Out of hours” service.
The successful candidate (if internal) will move to Migrant Help’s Terms and Conditions if they are not already.