About Migrant Help:
Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and
advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants,
treats them with respect and enables them to reach their full potential.
We place a high value on employees in relation to the work that they do and the benefits the organisation offers,
with an ethos of being a Great Place to Work. This includes understanding the importance of having a work life
balance, offering enhanced family friendly provisions, additional holiday entitlements, Perkbox benefits and a
non-contributory pension scheme.
Scope of the Role:
- Work as part of the Asylum Services team providing advice, guidance, assistance to complete
support applications and briefings to eligible asylum seekers
- To contribute to the overall
success of the Organisation in accordance with Migrant Help's aims and objectives, by providing high quality
service to clients]
Main Duties & Responsibilities:
- Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with
the Home Office
- Provide a support service to asylum seekers to complete asylum support application forms
(ASF) for support under Section 95 and Section4 of the Immigration and Asylum Act 1999
- Ensure that all
applicants are aware of eligibility criteria and their obligations to provide supporting evidence within
required timescales
- Provide outreach for vulnerable clients and those with additional support needs, by
appointment, at designated locations, as required by the Regional Operations Manager
- Provide telephone
advice as may be required and support the telephone advice line by assisting clients to complete asylum support
and Section 4 applications by telephone and by appointment
- Assist clients to notify the authority of
prescribed change of circumstances
- Provide guidance on immigration related matters advice within the
scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level
- Provide
advice on general matters e.g. sign-posting
- Provide advice on Voluntary Assisted Return
- Liaise
and cooperate with relevant statutory and voluntary agencies on behalf of service users as necessary
- Act
as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for
applicants with additional support needs.
- Deliver key touch point briefings to a high standard so that
applicants fully understand the information provided. Ensure that information books are given out
accordingly.
- Provide information to service users in a timely manner, being aware of other appointments,
dispersal date.
- Make contact with dispersal accommodation providers and other relevant agencies,
providing letters as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal
area.
- Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations
- Keep full
accurate and up-to-date case records , complete case follow up within the requisite time scales and undertake
any necessary administrative tasks
- Ensure accurate records are kept, especially CRM
- Participate
in rota duties on a planned or ad hoc basis as may be required to cover telephone advice line out of hours
service
- Respond flexibly to provide cover for all other operational activities.
- Attend and
participate in team briefs and meetings
- Keep up to date with legislation and the impact it may have on
service users.
- Participate in the Performance and Development Review (PADR) appraisal
process
- Participate in all mandatory training and training identified in the PADR
process
- Undertake any other duties which may be assigned from time to time and may include cover for
other funded projects e.g. Supporting Victims of Human Trafficking and anti-human trafficking operations
etc.
Benefits:
We place a high value on employees in relation to the work that they do and the benefits the organisation offers,
with an ethos of being a Great Place to Work these include:
• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme.
Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict
vetting procedures throughout different stages of the recruitment process.
Special Requirements:
- This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.
- This post is subject to a Counter Terrorism Check (CTC).
- Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification.
Therefore the applicant must:
- Hold a valid, full current 10 year British passport, full EU passport or have indefinite leave to remain in the
UK.
- Provide full UK address history for the last five years.
- Provide full employment history for previous 3 years and or suitable documentation to cover any gaps
Salary:£22,780 (pro rata)
Increasing to £24,006 (pro rata) after 3 months probation period
Increasing to £27,336 (pro rata) after 6 months probation period