Migrant Help
Migrant Help

Charity number 1088631

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to become successful members of their communities.

Closed vacancies
This vacancy has now closed

Client Adviser

  • Part time
  • £22,780 – £27,336 pro-rata
  • Glasgow
  • Closing 23rd April 2021

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. This includes understanding the importance of having a work life balance, offering enhanced family friendly provisions, additional holiday entitlements, Perkbox benefits and a non-contributory pension scheme.

Scope of the Role:

  • Work as part of the Asylum Services team providing advice, guidance, assistance to complete support applications and briefings to eligible asylum seekers
  • To contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives, by providing high quality service to clients]

Main Duties & Responsibilities:

  • Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with the Home Office
  • Provide a support service to asylum seekers to complete asylum support application forms (ASF) for support under Section 95 and Section4 of the Immigration and Asylum Act 1999
  • Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales
  • Provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Operations Manager
  • Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support and Section 4 applications by telephone and by appointment
  • Assist clients to notify the authority of prescribed change of circumstances
  • Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level
  • Provide advice on general matters e.g. sign-posting
  • Provide advice on Voluntary Assisted Return
  • Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users as necessary
  • Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs.
  • Deliver key touch point briefings to a high standard so that applicants fully understand the information provided. Ensure that information books are given out accordingly.
  • Provide information to service users in a timely manner, being aware of other appointments, dispersal date.
  • Make contact with dispersal accommodation providers and other relevant agencies, providing letters as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.
  • Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations
  • Keep full accurate and up-to-date case records , complete case follow up within the requisite time scales and undertake any necessary administrative tasks
  • Ensure accurate records are kept, especially CRM
  • Participate in rota duties on a planned or ad hoc basis as may be required to cover telephone advice line out of hours service
  • Respond flexibly to provide cover for all other operational activities.
  • Attend and participate in team briefs and meetings
  • Keep up to date with legislation and the impact it may have on service users.
  • Participate in the Performance and Development Review (PADR) appraisal process
  • Participate in all mandatory training and training identified in the PADR process
  • Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti-human trafficking operations etc.

Benefits:

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

• Flexibility and work life balance

• Enhanced family friendly provisions

• Additional holiday entitlements

• Perkbox benefits

• Non-contributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

Special Requirements:

- This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.

- This post is subject to a Counter Terrorism Check (CTC).

- Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification.

Therefore the applicant must:

- Hold a valid, full current 10 year British passport, full EU passport or have indefinite leave to remain in the UK.

- Provide full UK address history for the last five years.

- Provide full employment history for previous 3 years and or suitable documentation to cover any gaps

Salary:£22,780 (pro rata)

Increasing to £24,006 (pro rata) after 3 months probation period

Increasing to £27,336 (pro rata) after 6 months probation period

Shortlist
This vacancy has now closed

Victims of Slavery Support Services Client Adviser

  • Full time
  • £23,350 – £28,019
  • Greater Glasgow
  • Closing 21st June 2021

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

Scope of the Role:

The scope of this role is to work as part of the Migrant Help Victims of Slavery Support Service team and to provide a professional support service to victims of trafficking and ensure a seamless service to clients. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the support service; he/she will ensure that all advisory processes and procedures are efficient, professional and consistent at all times. The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values.

The Requirements:

The successful post holder ideally will have experience (but not essential) working with clients who present complex needs, including mental health, substance mis-use and people in highly sensitive and emotionally challenging situations. The successful candidate will have demonstrable experience of providing information and advice within frontline operations, ideally having previously worked with, vulnerable individuals with complex needs, victims of trafficking and/or asylum seekers and refugees.

We are seeking a person who has the ability to manage a complex caseload, work under pressure whilst empathically working with people facing transition and uncertainty. Excellent listening, communication and IT skills in word processing, databases and spreadsheets is essential. The ideal candidate will exercise the ability to negotiate and liaise with other agencies on behalf of clients and have the ability to absorb complex written information and explain it to the client including the use of an interpreter.

The successful candidate will be expected to partake in the service’s on call system, providing 24/7 on call support for a week at a time, typically every 8 or 9 weeks. On-call may require staff to attend work premises out of hours.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

Benefits include:

• Flexibility and work life balance

• Enhanced family friendly provisions

• Additional holiday entitlements

• Perkbox benefits

• Non-contributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

Special Requirements:

- This post is subject to a PVG (Protecting Vulnerable Groups) check

- Reference and Identity checks including Right to Work in the UK

- The successful applicant will need to be OISC registered or willing to obtain OISC qualification.

The applicant must be able to:

- Provide full employment history for previous 3 years and or suitable documentation to cover any gaps.

Shortlist