goodmoves

The Bike Station is Edinburgh and Perth’s leading bicycle recycling and cycling promotion charity. The aim of the organisation is to promote cycling as a healthy and sustainable means of transport and to protect and preserve the environment for the public benefit across Edinburgh, the Lothians, Perth and Kinross and beyond. It also aims to advance the education of the public in the safe use of bicycles and their repair.

The Bike Station’s key activities include: reconditioned bike sales, fix your own bike sessions, bike maintenance training, professional mechanic training in our Velotech training courses, on-road cycle training, workplace engagement with cycle promotion with Dr Bike as a mobile bike safety check, Dr Bike as a community outreach service, bike repairs, Build your own Bike courses with youth groups. Partnerships, and contract work, all operated as a social enterprise alongside a thriving volunteer base. The combination of these many avenues for individuals and families allow people find the right opportunity to get a reconditioned bike, gain the confidence to plan and make journeys, and maintain their own bike at low cost.

As a Cycling Friendly Service Centre The Station is Cycling Scotland’s local delivery partner in Perth and Dundee.

Purpose of Role

The Cycling Friendly Employer Award is a national award scheme, administered by Cycling Scotland, open to all organisations in Scotland. The award supports businesses and organisations who wish to encourage cycling as a healthy, sustainable and accessible way to travel to work.

The role of the Cycling Friendly Officer is to identify and support organisations in Perth and Dundee through the award process. The Officer will also provide advice to organisations on the Cycle Friendly programmes in schools, campus and community settings to promote cycling and infrastructure best practice, as well as on available funding opportunities.

Specific Duties

The post is based in The Perth Bike Station office with regular travel across Perth, Kinross and Dundee. The key responsibilities include:

1. Managing the delivery of the Cycling Friendly Award programme in Perth, Kinross and Dundee.
2. Identifying and contacting organisations that would like to engage with the Cycling Friendly programme, supporting them through the award process, and ensuring award criteria are met by carrying out site assessments and issuing action plans through the Cycling Friendly website
3. Re-assessing previous award holders to ensure continued compliance with the Award.
4. Ensuring the project delivers its stated targets.
5. Providing advice to employers on cycling best practice, funding opportunities, supporting applications for Cycling Friendly development grant funding to improve cycling facilities, etc.
6. Completing regular project reports to Cycling Scotland and recording all activity on the Cycling Friendly website.
7. Writing a quarterly e-newsletter to complement the national Cycling Friendly Employer newsletter with locally relevant information.
8. Attendance at regular Cycling Friendly assessor meetings and workshops hosted by Cycling Scotland.
9. Utilising social media to support the delivery of the programme.
10. Support the development of case studies from notable Cycling Friendly organisations.
11. To operate within a set delivery budget that is prescribed and monitored by the Office Manager.
12. Perform any other duties considered relevant to the post.
13. To comply with all current legislation and The Bike Station policies.

Person Specification

• A qualification and/or equivalent experience in managing and delivering projects
• Experience of delivering a cycling project is desirable.
• Excellent interpersonal and relationship building skills.
• Excellent oral and written communication skills.
• Experience of using social media to support project delivery.
• Experience in working to targets and generating leads.
• Ability to manage your time effectively and prioritise your own workload

This role is responsible for coordinating service delivery for The Bike Station in Perth. Supported by the Senior Management team, you will ensure the successful day to day delivery of The Bike Station activity including, refurbishment and sale of donated bikes, the coordination and delivery of training and Fix Your Own sessions and the coordination and delivery of commercial and community events.

Duties and responsibilities

• Responsible for the administrative duties and tasks to support the day to day operations of the social enterprise and charity.
• Coordinate a smooth working environment through the management of IT and telephone infrastructure and support contracts.
• Oversee general maintenance and implement fire, health and safety recommendations.
• Assist in the coordination of regular training, events and activities hosted within The Bike Station.
• Provide high quality support to customers including the resolution and closure of complex queries with minimal supervision.
• Responsible for organising calendars, events and training for the staff team including coordinating training, Dr Bike, public and commercial events.
• Maintain good relationships with key stakeholders in the region, including suppliers, supporters, referral partners, customers and beneficiaries.
• Contribute to the development of operating procedures, under guidance from the Production Manager.
• Ensure best practice across all The Bike Stations systems especially with regard to data protection.
• Other duties as required.

Person Specification

Experience:

• Minimum of 4 years experience delivering administrative support, preferably within the retail or charity sector.
• Experience of coordinating projects and activities, and meeting targets and objectives within a strategic framework.
• Experience of managing external stakeholders and a demonstrated ability to cultivate and maintain good working relationships.
• High level of organisational skills with exceptional attention to detail and a thorough and systematic approach to diagnosing and solving problems.

Skills:

• Exceptional Administration skills
• Highly organised
• Strong written and verbal communication skills
• Initiative and problem solving
• Team working
• Conflict resolution
• Prioritising
• Ability to work under pressure

As part of the Senior Management team you will be responsible for ensuring The Bike Station achieves its commercial income targets. You will lead on the development of new business and sales opportunities, providing detailed information on clear commercial value. Responsible for the success of the Edinburgh, Perth and Dundee retail environments. In collaboration with the Senior Management team, provide direction and support to the on-site Coordinators to ensure the effective coordination of day to day activities.

Key Responsibilities

• Develop and implement long term commercial income strategies in support of the charity’s overall strategic vision.
• Development of new business opportunities, demonstrating commercial value, a clear business case and how it furthers The Bike Station’s charitable objectives.
• Work in collaboration with Communications and Marketing Manager to support effective external communication and marketing strategies.
• Responsible for multi-site achievement of retail and sales targets across the organisation.
• Presentation of alternative sale options for refurbished bikes including pop-up sales, hub and spokes models.
• Development and maintenance of local partnerships including commercial, third sector and active travel stakeholders in Perth, Edinburgh and Dundee.
• In collaboration with the Production Manager develop, coordinate and deliver sales and new product training to the Production team.
• Oversee the activity of the Cycle Friendly Award Officers, developing new business opportunities as a result of their activity.
• Oversee the development, coordination and successful delivery of commercial offerings, including but not limited to commercial Dr Bike.
• Oversee the activity of local Coordinators, supporting the achievement of targets, delivering sales and new product training.
• In collaboration with the Senior Management team, provide direction and support to the on-site Coordinators to ensure the effective coordinators of day to day activities.
• Development of corporate partnerships to further our commercial and charitable objectives.
• Other duties as required.

Experience:

• Proven track record of a successful sales growth strategy within a local retail and sales
• Experience of developing new and commercial business opportunities
• Significant commercial experience within the bicycle trade (or equivalent) , including sales, and securing new products for sale
• Proven experience with accurate sales forecasting, costing and budgeting
• Strong partnership development, including from commercial, public and third sector organisation
• Experience of multi-site line management, motivating and supporting teams.
• Demonstrable experience of maintaining core organisational values when developing corporate partnership
• Good understanding of the third sector and the financial challenges within the sector

Skills:

• Excellent written and verbal communication skills
• Good financial acumen and commercial business sense
• An entrepreneurial approach
• Strong business minded individual with a desire to succeed in a fast-paced environment.
• Great interpersonal skills needed to understand dealers needs as well as develop and maintain positive working.
• Efficient time management is essential to effectively carry out the role.