The Active Travel Advisor is a member of the advice centre’s Marketing and Partnerships Team, and will provide energy efficiency and active travel advice to customers, partners and stakeholders based in Ayrshire and Dumfries and Galloway. This will be delivered through telephone, written, online and face-to-face activity and events. We are dedicated to supporting Scottish householders to make changes to their lives and homes, helping them to have more a sustainable future. Our aim is to deliver a world class advice service and everyone has a part to play in that.
The Outreach and Partnership Officer is a member of the advice centre’s Marketing and Partnerships Team. They will promote national fuel poverty programmes to public bodies, voluntary organisations and community groups with the aim of securing referrals to the programmes as well as encouraging locally based energy efficiency and related projects. They will deliver training and events, online and face-to-face, and attend meetings with partners, stakeholders and groups to promote our Home Energy Scotland service.
The Customer Service Advisor will be employed on the Home Energy Scotland contract, based at the Energy Agency and will promote energy efficiency messages to householders in Ayrshire and Dumfries and Galloway.
You’ll be part of a supportive team in a small but busy call centre. This is a target focussed environment which is mainly phone based dealing with both inbound and outbound advice calls. You will support our customers by providing them with independent and impartial advice about how to keep warm and save energy and money in their homes. In addition to this we operate an extensive events calendar throughout the year covering a wide variety of events across the area where you will deliver energy efficiency advice face to face with customers.
Our aim is to deliver a world class advice service and everyone has a part to play in that. But don’t worry, you don’t need to know everything, you bring the right attitude and we provide the training. We have an extensive 6-8 week training plan which includes a City & Guilds and SQA qualification to ensure you have all the knowledge you need to advise our customers.
Based near Ayr, this dynamic organisation, an independent charity promotes energy efficiency, renewable energy and sustainable transport in the domestic, community and business sectors throughout South West Scotland.
The Energy Agency has held the contract to manage the Home Energy Scotland advice centre for South West Scotland since 2008. This is part of a Scotland wide network of centres, funded by the Scottish Government and via the Energy Saving Trust.
Home Energy Scotland south west covers the local authority areas of North, South and East Ayrshire and Dumfries & Galloway.
The Energy Agency delivers a variety of other contracts, including Home Energy Efficiency Programme for Scotland: Area Based Schemes for local authorities in south west Scotland and education work covering all aspects of advice on energy efficiency, micro generation and sustainability in North, South and East Ayrshire and Dumfries and Galloway.
The Energy Agency is committed to reducing our own energy, water and materials waste, thereby improving our overall efficiency and sustainability.
A full Job Description is available for download below.