Money Matters Money Advice Centre
Money Matters Money Advice Centre

Charity registered in Scotland SC017868

Money Matters has a wealth of knowledge and has been operating a successful advice centre since 1990.

Closed vacancies
This vacancy has now closed

Administration Assistant

  • Full time
  • £18,135
  • Glasgow
  • Closing 9th November 2020

An experienced administration person is required to work in our busy advice centre.

In addition to reception duties (when not in Covid-19 restrictions) there will be general administration tasks, telephone calls from the public, diary appointment management for advisors, scanning, entering information on our case management system Advice Pro etc.

The successful applicant must be capable of multitasking, work well under pressure, have good IT skills, can work well as part of a team, be flexible in their working hours if required and have a polite, friendly and understanding manner.

Due to the Covid-19 Pandemic we are not open to the public but our Administration Department are working in our office.

Shortlist
This vacancy has now closed

Office Coordinator

  • Full time
  • £24,000 – £28,000
  • Glasgow
  • Closing 15th January 2021

We are looking for an experienced, well organised Office Coordinator to work in our busy advice centre. You must be flexible and adaptable to changing workloads and have experience of managing staff.

We seek an energetic professional who doesn’t mind wearing multiple hats and ensuring the highest level of customer service is being provided from all Money Matters staff.

Ideals skills: Prior Experience as an Office Coordinator preferred; Ability to Implement Procedures in a Fast-Paced and Evolving Environment; Excellent Customer Service Skills; Exceptional Communication Skills; Computer Literacy, Including Proficiency in Microsoft Office Programs; Attention to Detail; Highly Motivated; Excellent Time Management Skills; Strong Decision Making Skills; Ability to Work Under Pressure; Critical and Creative Thinking Skills; Ability to Work Well Without Supervision; Flexibility.

Some knowledge of legislation in the areas of employment, pensions, equality and diversity and data protection would be useful, but not essential.

A clean driving licence and own car are preferred although not essential.

An enhanced disclosure may be required for this position.

Shortlist
This vacancy has now closed

Support Officers required (3 positions)

  • Full time
  • £20,600
  • Glasgow – may require working out-with Glasgow and flexibility is required.
  • Closing 4th January 2021

Money Matters are looking for highly motivated people who are experienced in administration and support to form part of our Money Matters team. This role is crucial to the delivery of our Financial Inclusion Service and the successful applicants will be responsible for supporting our Financial Inclusion/Energy Advisors. These positions require individuals who can multi-task, are flexible and can work under pressure. Excellent Administration, organisation and IT skills are essential. Work may include being co-located in NHS settings and the ability to deal with vulnerable individuals and have an approachable manner is required.

A clean driving licence and own car are preferred although not essential.

An enhanced disclosure may be required for these positions.

Shortlist
This vacancy has now closed

Financial Inclusion Advisors (2) & Energy Advisor (1) required

  • Full time
  • £22,000 – £28,000
  • Glasgow– may require working out-with Glasgow and flexibility is required.
  • Closing 15th January 2021

Money Matters are looking for highly motivated people who are experienced advisors to form part of the Money Matters advisory team. It is essential that applicants possess a detailed knowledge of debt and/or benefits and financial capability. In the case of the Energy Advisor this would also include an additional knowledge in Energy Advice. We are looking for an Energy/Fuel Advisor who preferably holds their City & Guilds 6261/01 qualification although this is not essential as energy training can be provided to a suitable candidate.

Candidates should have a good knowledge of the Scottish National Standards for Information and Advice Providers and be able to manage your casework in line with these standards. Our case management system is Advice Pro and some knowledge of using this system would be preferable although not essential. However, it is essential that you are computer literate and have a flexible approach and good work ethic.

A clean driving licence and own car are preferred although not essential.

An enhanced disclosure may be required for this position.

Shortlist
This vacancy has now closed

We are looking for experienced Duty Managers to provide day to day management support to operational advice staff by being the first point of contact for advice queries, guidance and decision making. You will be required to support case work whilst making decisions regarding allocation of resources, staffing requirements and assisting other members of the management team to prioritise and deliver a first-class service to Money Matters clients.

It is essential that applicants possess a good working knowledge of broad advice topics, including; Debt, Welfare Benefits, Universal Credit, Energy Advice and Financial Capability. You must create and maintain a positive working atmosphere and supportive environment for staff and clients and be able to communicate complex issues in a straightforward manner. You must be able to research and provide information in a timeous manner and have well-developed communication skills, both verbal and written.

Ideally, you must already be working to Type 3 Scottish National Standards for Information and Advice Providers and ensure advisors manage their casework and are compliant in line with these standards. Our case management system is Advice Pro and some knowledge of using this system would be preferable as daily reviews of casework is a key element of these roles to maintain quality assurance.

Key skills would be; To display leadership and authority; Ability to challenge poor performance; Behaviour and service provision; To take responsibility for own and team actions/decisions; To be reliable, supportive and credible.

A clean driving licence and own car are preferred although not essential.

An enhanced disclosure may be required for this position.

Shortlist