Charity registered in Scotland SC006914
The Edinburgh Dog and Cat Home (EDCH) is Scotland’s oldest independent dog and cat rescue organisation and it cares for almost 1,000 dogs and 300 cats every year. To support its charitable work, it also provides boarding facilities and last year looked after almost 3,000 boarding animals. The Home is a well-established part of Edinburgh’s history and is a highly respected organisation. It is also one of the founder members of The Association of Dogs and Cats Homes.
We are looking to recruit an experienced and reliable person to join our reception team.
You will play a vital role in the daily operations of Edinburgh Dog and Cat Home. As our customers’ first point of contact you will be expected to deliver a service which is friendly, welcoming, and informative both in person and on our busy phone lines. Strong customer service and interpersonal skills are key to success in the role.
The right applicant will be someone who can complete tasks thoroughly and effectively ensuring a high quality of work in a busy environment with frequent distractions. An ability to multi-task various projects and assignments while also serving customers and answering calls is essential. We are looking for a pro-active individual with strong administration and computer skills and a “can do” attitude.
It is vital that you can respect the confidentiality of our customers and can use your judgment in difficult situations. An understanding and awareness of rehoming centres and general animal welfare is advantageous, a desire to learn is essential.
Edinburgh Dog and Cat Home has been a safe haven for dogs and cats since 1883, and still rescues over a thousand lost or abandoned dogs and cats every year. The Home benefits from skills and experience of our 60+ strong staff, comprised of long-serving experts and enthusiastic new talent. Our small team is united by the love and dedication towards the animals in our care, and the belief that any dog or cat that comes to our door, whatever the reason, should be safe, warm and well-fed.
With experienced staff team in place and recently appointed new members of the board, the organisation is currently seeking to appoint a trustee with previous experience in fundraising/capital appeals.
This is a great opportunity for someone who has an understanding of charity or similar corporate governance to join our Board of Trustees; to support the leadership of the charity, drive forward the organisational strategy and bring a solid networking background that can help our aims.
What you will bring
· A proven track record in delivering strategic plans.
· Strong communication and influencing skills at a senior level
· Excellent networking, collaboration and engagement skills
· An in-depth understanding of the regulations impacting charities, governance and conduct
· A forward thinking approach and comfortable working with financials