West Lothian Citizens Advice Bureau
West Lothian Citizens Advice Bureau

Charity registered in Scotland SC000630

West Lothian Citizens Advice Bureau is a member of Citizens Advice Scotland (CAS). CAS supports our bureau by providing management and fundraising expertise, plus resources like IT, tools and training. Citizens Advice Scotland is dedicated to empowering local communities and campaigning for change where it’s needed most. The advice service we offer must always meet high national standards set by Citizens Advice Scotland. Our staff and volunteers undergo extensive training and have access to a wealth of resources, to provide you with the best quality, most up-to-date advice on a range of topics. At West Lothian Citizens Advice Bureau you’ll receive a professional service, every single time.

Current vacancies

Volunteer Board of Directors

  • Management Board
  • Unpaid
  • West Lothian
  • Closing 6th February 2022

Citizens Advice Bureau West Lothian are seeking unpaid volunteer Directors to join their Board of Directors. They should reside or work in West Lothian.

Directors are expected to play a full part in the activities of the CAB West Lothian Board.

The role of the Board is to set the strategic framework for the organisation, monitor and evaluate the performance of the organisation, including financial performance; and ensure the highest standard of governance and conduct in the business of CAB WL.

The Board meets at least five times per year. In addition, Standing Committees meet a minimum of four times a year. Directors are also requested to participate in various sub committees, working groups, the Annual General meeting and ongoing training events as required.

In particular CAB West Lothian is looking for individuals who have skills, knowledge and experience in the following areas:

  • Governance
  • Finance
  • Legal Background
  • Commercial funding
  • Human Resources
  • Entrepreneur (leading innovation and ideas)
  • Media and Marketing
Shortlist
Closed vacancies
This vacancy has now closed

Multi-Channel Debt Triage Advisor

  • Full time
  • £21,476 – £23,400
  • Livingston
  • Closing 1st April 2021

Citizens Advice Bureau West Lothian has secured funding to develop and enhance our existing Debt Advice service in order to support clients with debt issues including those who may be suffering as a result of the current economic downturn.

The Debt Team aims to assist clients with debt by offering specialist personalised information and support service from signposting to enable self-help through to supporting clients to make informed choices as to how to manage their debt and support with statutory debt remedies that may be available based on the client’s individual circumstances.

About the job

We are looking for a client-focused individual with experience of providing debt advice, to join us as Multi Channel Debt Triage Adviser within the Debt Team. In this role you will use telephony and webchat as well as seeing clients face-to-face at first point of contact on debt issues to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of debt together with the ability to analyse the client’s overall debt position and offer early intervention advice and support together with the ability to recognise when to refer onto specialist debt help. In addition you will work alongside a specialist debt adviser.

You will have an awareness of the current welfare benefit system including Universal Credit.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Shortlist
This vacancy has now closed

Help to Claim / Money Talks Team Multi Channel Adviser

  • Full time
  • £21,476 – £23,400
  • Livingston
  • Closing 1st April 2021

The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Money Talks Team (MTT) and Help to Claim projects. This is delivered through the channels of telephone, web chat and face-to-face interaction with clients.

Project aims:

  • Help to Claim aims to support people to make a Universal Credit claim - from initial claim to first full correct payment
  • Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi-Channel Adviser covering Money Talks Team and Help to Claim projects. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Hours: 35 Hours per week. The requirement to be available from 8am and up to 6pm is essential and will be allocated on a rota basis.)

Shortlist
This vacancy has now closed

Money Advice Helpline Adviser x 2 posts

  • Full time
  • £24,500 – £26,500
  • West Lothian & Haddington
  • Closing 16th April 2021

Summary of role

The JP Morgan Chase Foundation Specialist Debt Helpline Pilot project aims to open up the high quality, free, impartial advice that the CAB network currently offers beyond our existing clients to a wider demographic and volume of people in Scotland, ensuring that everyone can access debt advice in a convenient way, at the point in their life when they need help. This will enable an early resolution for many individuals. The pilot will explore the extent to which complex debt cases can be handled remotely.

The money advice helpline advisers are the first point of contact with clients who access the service from anywhere in Scotland through a dedicated telephone helpline. They will handle casework related to debt cases presented on the helpline.

The specialist debt helpline service is being run by 6 bureaux, and the money helpline advisers will be part of a distributed team, working collaboratively across bureau boundaries.

We are looking to recruit 2 full time posts, one for CAB West Lothian and one for Haddington CAB.

Main responsibilities

By phone, email and video conferencing the money advice helpline advisers provide an effective, holistic diagnosis of the client’s problems, dealing with emergencies, helping to resolve the enquiry, identifying whether the client is able to self-help, arranging follow up meetings as necessary and handling associated casework. Accurate recording of cases will be an important responsibility of this role.

Who we are looking for

We are looking for someone who has minimum of 6 months experience in delivering specialist money advice and debt solutions for clients. We are also looking for someone who has experience of delivering complex advice on the telephone. Any applicant should have excellent communication and organisational abilities and experience of working to KPI’s.

This is a new and exciting project for the CAB network and is a great opportunity for the right applicant to be involved in the development of a debt advice helpline in Scotland.

Shortlist
This vacancy has now closed

Project Coordinator

  • Full time
  • £27,000
  • CAB West Lothian, Livingston but travel to other Bureaux may be required on occasion
  • Closing 24th June 2021

Increasing volunteering – CAB Network

Citizens Advice Bureau West Lothian, in partnership with Motherwell & Wishaw CAB have secured funding to “to develop a digital volunteer recruitment and training programme which can be implemented flexibly in partnership with bureaux across our network, maximising volunteer engagement while sharing resource and expertise”

This will be a 2 year project and will employ a full time Coordinator and 2 full time Training Officers to work with Bureaux across our network.

About the job

We are looking for an experienced Coordinator to develop, lead and manage this innovative project and manage the 2 Training Officers.

This is a new and exciting role for candidates who are highly motivated and enthusiastic with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills with effective time management.. The successful candidate will have experience of project management, partner engagement as well as advice experience, preferably in a CAB setting.

Shortlist
This vacancy has now closed

Training Officer

  • Full time
  • £25,000
  • West Lothian
  • Closing 27th August 2021

Increasing volunteering – CAB Network

Citizens Advice Bureau West Lothian, in partnership with Motherwell & Wishaw CAB have secured funding to “to develop a digital volunteer recruitment and training programme which can be implemented flexibly in partnership with bureaux across our network, maximising volunteer engagement while sharing resource and expertise”

This will be a 2 year project and will employ a full time Coordinator and 2 full time Training Officers to work with Bureaux across our network. The Coordinator and one of the Training Officer have already been appointed.

About the job

CAB West Lothian is seeking an experienced Training Officer to work with members of the CAB network to deliver training support for the recruitment of volunteer advisers.

This is a new and exciting role for candidates who are highly motivated and enthusiastic, with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills and successful candidates will have experience of working and supporting volunteers and have experience of delivering training using virtual platforms to a wide range of audiences.

Experience of advice delivery in a CAB setting would be advantageous.

Shortlist
This vacancy has now closed

Child Poverty Advisor

  • Full time
  • Circa £25,000
  • West Lothian
  • Closing 9th September 2021

Citizens Advice Bureau West Lothian are looking for a suitable experienced adviser to focus on the reduction and prevention of child poverty within the West Lothian area. The successful applicant will work with appropriate clients and with a number of partner agencies to provide a comprehensive financial inclusion and income maximisation service to families where there may be a risk of child poverty.

About the job

We are looking for a client-focused individual with experience of providing holistic financial inclusion and income maximisation advice. In this role you will use telephony and email as well as seeing clients face-to-face at first point of contact to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Type of contract: Fixed-term contract until 31/03/2023 (It is hoped that there will be project funding beyond this date).

Shortlist
This vacancy has now closed

Regional Support Officer - Armed services advice project

  • Part time
  • TBC
  • CAB West Lothian but travel to outreach venues will be required
  • Closing 12th November 2021

Background:Poppyscotland heads a funding partnership of several other charities which has funded the CAB service to deliver an advice and support service to the Armed Forces community in Scotland. This includes people who are currently serving, those who have served in the past, and their dependants.

Main Purpose:The ASAP Regional Support Officer will work with the Citizens Advice Bureaux across a large geographical area. The officer will provide advice to members of the Armed Forces community, support bureaux in the provision of advice to this group, will co-ordinate regional activities and provide training as appropriate. This advice will include phone, e-mail, virtual and face to face advice (for vulnerable clients)

The role: We are looking for someone who has a minimum of one years’ experience in providing advice particular in relation to money, debt, benefits and income maximisation. Experience of working with veterans or being a veteran is required but not essential.

Shortlist