West Lothian Citizens Advice Bureau
West Lothian Citizens Advice Bureau

Charity registered in Scotland SC000630

West Lothian Citizens Advice Bureau is a member of Citizens Advice Scotland (CAS). CAS supports our bureau by providing management and fundraising expertise, plus resources like IT, tools and training. Citizens Advice Scotland is dedicated to empowering local communities and campaigning for change where it’s needed most. The advice service we offer must always meet high national standards set by Citizens Advice Scotland. Our staff and volunteers undergo extensive training and have access to a wealth of resources, to provide you with the best quality, most up-to-date advice on a range of topics. At West Lothian Citizens Advice Bureau you’ll receive a professional service, every single time.

Closed vacancies
This vacancy has now closed

Multi-Channel Debt Triage Advisor

  • Full time
  • £21,476 – £23,400
  • Livingston
  • Closing 1st April 2021

Citizens Advice Bureau West Lothian has secured funding to develop and enhance our existing Debt Advice service in order to support clients with debt issues including those who may be suffering as a result of the current economic downturn.

The Debt Team aims to assist clients with debt by offering specialist personalised information and support service from signposting to enable self-help through to supporting clients to make informed choices as to how to manage their debt and support with statutory debt remedies that may be available based on the client’s individual circumstances.

About the job

We are looking for a client-focused individual with experience of providing debt advice, to join us as Multi Channel Debt Triage Adviser within the Debt Team. In this role you will use telephony and webchat as well as seeing clients face-to-face at first point of contact on debt issues to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of debt together with the ability to analyse the client’s overall debt position and offer early intervention advice and support together with the ability to recognise when to refer onto specialist debt help. In addition you will work alongside a specialist debt adviser.

You will have an awareness of the current welfare benefit system including Universal Credit.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Shortlist
This vacancy has now closed

Help to Claim / Money Talks Team Multi Channel Adviser

  • Full time
  • £21,476 – £23,400
  • Livingston
  • Closing 1st April 2021

The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Money Talks Team (MTT) and Help to Claim projects. This is delivered through the channels of telephone, web chat and face-to-face interaction with clients.

Project aims:

  • Help to Claim aims to support people to make a Universal Credit claim - from initial claim to first full correct payment
  • Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi-Channel Adviser covering Money Talks Team and Help to Claim projects. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Hours: 35 Hours per week. The requirement to be available from 8am and up to 6pm is essential and will be allocated on a rota basis.)

Shortlist
This vacancy has now closed

Money Advice Helpline Adviser x 2 posts

  • Full time
  • £24,500 – £26,500
  • West Lothian & Haddington
  • Closing 16th April 2021

Summary of role

The JP Morgan Chase Foundation Specialist Debt Helpline Pilot project aims to open up the high quality, free, impartial advice that the CAB network currently offers beyond our existing clients to a wider demographic and volume of people in Scotland, ensuring that everyone can access debt advice in a convenient way, at the point in their life when they need help. This will enable an early resolution for many individuals. The pilot will explore the extent to which complex debt cases can be handled remotely.

The money advice helpline advisers are the first point of contact with clients who access the service from anywhere in Scotland through a dedicated telephone helpline. They will handle casework related to debt cases presented on the helpline.

The specialist debt helpline service is being run by 6 bureaux, and the money helpline advisers will be part of a distributed team, working collaboratively across bureau boundaries.

We are looking to recruit 2 full time posts, one for CAB West Lothian and one for Haddington CAB.

Main responsibilities

By phone, email and video conferencing the money advice helpline advisers provide an effective, holistic diagnosis of the client’s problems, dealing with emergencies, helping to resolve the enquiry, identifying whether the client is able to self-help, arranging follow up meetings as necessary and handling associated casework. Accurate recording of cases will be an important responsibility of this role.

Who we are looking for

We are looking for someone who has minimum of 6 months experience in delivering specialist money advice and debt solutions for clients. We are also looking for someone who has experience of delivering complex advice on the telephone. Any applicant should have excellent communication and organisational abilities and experience of working to KPI’s.

This is a new and exciting project for the CAB network and is a great opportunity for the right applicant to be involved in the development of a debt advice helpline in Scotland.

Shortlist
This vacancy has now closed

Project Coordinator

  • Full time
  • £27,000
  • CAB West Lothian, Livingston but travel to other Bureaux may be required on occasion
  • Closing 24th June 2021

Increasing volunteering – CAB Network

Citizens Advice Bureau West Lothian, in partnership with Motherwell & Wishaw CAB have secured funding to “to develop a digital volunteer recruitment and training programme which can be implemented flexibly in partnership with bureaux across our network, maximising volunteer engagement while sharing resource and expertise”

This will be a 2 year project and will employ a full time Coordinator and 2 full time Training Officers to work with Bureaux across our network.

About the job

We are looking for an experienced Coordinator to develop, lead and manage this innovative project and manage the 2 Training Officers.

This is a new and exciting role for candidates who are highly motivated and enthusiastic with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills with effective time management.. The successful candidate will have experience of project management, partner engagement as well as advice experience, preferably in a CAB setting.

Shortlist
This vacancy has now closed

Training Officer

  • Full time
  • £25,000
  • West Lothian
  • Closing 27th August 2021

Increasing volunteering – CAB Network

Citizens Advice Bureau West Lothian, in partnership with Motherwell & Wishaw CAB have secured funding to “to develop a digital volunteer recruitment and training programme which can be implemented flexibly in partnership with bureaux across our network, maximising volunteer engagement while sharing resource and expertise”

This will be a 2 year project and will employ a full time Coordinator and 2 full time Training Officers to work with Bureaux across our network. The Coordinator and one of the Training Officer have already been appointed.

About the job

CAB West Lothian is seeking an experienced Training Officer to work with members of the CAB network to deliver training support for the recruitment of volunteer advisers.

This is a new and exciting role for candidates who are highly motivated and enthusiastic, with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills and successful candidates will have experience of working and supporting volunteers and have experience of delivering training using virtual platforms to a wide range of audiences.

Experience of advice delivery in a CAB setting would be advantageous.

Shortlist
This vacancy has now closed

Child Poverty Advisor

  • Full time
  • Circa £25,000
  • West Lothian
  • Closing 9th September 2021

Citizens Advice Bureau West Lothian are looking for a suitable experienced adviser to focus on the reduction and prevention of child poverty within the West Lothian area. The successful applicant will work with appropriate clients and with a number of partner agencies to provide a comprehensive financial inclusion and income maximisation service to families where there may be a risk of child poverty.

About the job

We are looking for a client-focused individual with experience of providing holistic financial inclusion and income maximisation advice. In this role you will use telephony and email as well as seeing clients face-to-face at first point of contact to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Type of contract: Fixed-term contract until 31/03/2023 (It is hoped that there will be project funding beyond this date).

Shortlist
This vacancy has now closed

Regional Support Officer - Armed services advice project

  • Part time
  • TBC
  • CAB West Lothian but travel to outreach venues will be required
  • Closing 12th November 2021

Background:Poppyscotland heads a funding partnership of several other charities which has funded the CAB service to deliver an advice and support service to the Armed Forces community in Scotland. This includes people who are currently serving, those who have served in the past, and their dependants.

Main Purpose:The ASAP Regional Support Officer will work with the Citizens Advice Bureaux across a large geographical area. The officer will provide advice to members of the Armed Forces community, support bureaux in the provision of advice to this group, will co-ordinate regional activities and provide training as appropriate. This advice will include phone, e-mail, virtual and face to face advice (for vulnerable clients)

The role: We are looking for someone who has a minimum of one years’ experience in providing advice particular in relation to money, debt, benefits and income maximisation. Experience of working with veterans or being a veteran is required but not essential.

Shortlist
This vacancy has now closed

Volunteer Board of Directors

  • Management Board
  • Unpaid
  • West Lothian
  • Closing 6th February 2022

Citizens Advice Bureau West Lothian are seeking unpaid volunteer Directors to join their Board of Directors. They should reside or work in West Lothian.

Directors are expected to play a full part in the activities of the CAB West Lothian Board.

The role of the Board is to set the strategic framework for the organisation, monitor and evaluate the performance of the organisation, including financial performance; and ensure the highest standard of governance and conduct in the business of CAB WL.

The Board meets at least five times per year. In addition, Standing Committees meet a minimum of four times a year. Directors are also requested to participate in various sub committees, working groups, the Annual General meeting and ongoing training events as required.

In particular CAB West Lothian is looking for individuals who have skills, knowledge and experience in the following areas:

  • Governance
  • Finance
  • Legal Background
  • Commercial funding
  • Human Resources
  • Entrepreneur (leading innovation and ideas)
  • Media and Marketing
Shortlist
This vacancy has now closed

Child Poverty and Money Talks Advisor

  • Full time
  • £23,575 – £25,000
  • CAB West Lothian, blended working will be considered.
  • Closing 1st April 2022

Citizens Advice Bureau West Lothian are looking for a suitable experienced adviser to focus on the reduction and prevention of child poverty within the West Lothian area. The successful applicant will work with appropriate clients and with a number of partner agencies to provide a comprehensive financial inclusion and income maximisation service to families where there may be a risk of child poverty.

In addition, the adviser will also be responsible for the provision of a financial health check service for vulnerable families and older people as part of the Scottish Government funded Money Talks project and will deal with referrals from within the bureau and from referral partners throughout the West Lothian area together with referrals from the Money Talks national helpline.

About the job

We are looking for a client-focused individual with experience of providing holistic financial inclusion and income maximisation advice. In this role you will use telephony and email as well as seeing clients face-to-face at first point of contact to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Shortlist
This vacancy has now closed

Project Coordinator

  • Full time
  • £27,000
  • CAB West Lothian but travel to other Bureaux may be required on occasion
  • Closing 8th April 2022

Increasing volunteering – CAB Network

Citizens Advice Bureau West Lothian, in partnership with Motherwell & Wishaw CAB have deliver a project “to develop a digital volunteer recruitment and training programme which can be implemented flexibly in partnership with bureaux across our network, maximising volunteer engagement while sharing resource and expertise”

As well as the Project Coordinator the projects employs 2 full time Training Officers to work with Bureaux across our network.

About the job

We are looking for an experienced Coordinator to continue to develop, lead and manage this innovative project.

This is an exciting role for candidates who are highly motivated and enthusiastic with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills with effective time management. The successful candidate will have experience of project management, partner engagement as well as advice experience, preferably in a CAB setting.

Shortlist
This vacancy has now closed

Help to Claim Yr4 - Universal Credit Adviser

  • Full time or Part time
  • £23,575
  • CAB West Lothian, blended working will be considered.
  • Closing 31st March 2022

Citizens Advice Bureau West Lothian are looking for advisers both full and part time to deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit Claim and support them through to their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone, web chat and video call facilities.

About the job

We are looking for a client-focused individual preferably with experience of Social Security benefits (Universal Credit). In this role you will use telephony, email, Webchat and video call facilities.

To succeed, you will have relevant experience and knowledge of current welfare benefits (Universal Credit) and have the ability to analyse the client’s needs and be able to provide the client with advice on eligibility for Universal Credit and support the client through the application process. You will also be able to support the client to gather the information or evidence needed to complete the claim.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and be well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Shortlist
This vacancy has now closed

Training Officer

  • Full time
  • £25,000
  • CAB West Lothian, blended working and remote working will be considered
  • Closing 29th April 2022

“Increasing volunteering – CAB Network”

Citizens Advice Bureau West Lothian, in partnership with Motherwell & Wishaw CAB have secured funding to “to develop a digital volunteer recruitment and training programme which can be implemented flexibly in partnership with bureaux across our network, maximising volunteer engagement while sharing resource and expertise”

An exciting opportunity has become available to join this dynamic team who are responsible for training across the CAB network. The project is popular and is in high demand you have the opportunity to contribute to the development of volunteers across Scotland.

About the job

CAB West Lothian is seeking an experienced Training Officer to work with members of the CAB network to deliver training support for the recruitment of volunteer advisers.

This is a new and exciting role for candidates who are highly motivated and enthusiastic, with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills and successful candidates will have experience of working and supporting volunteers and have experience of delivering training using virtual platforms to a wide range of audiences.

Experience of advice delivery in a CAB setting would be advantageous but not essential.

Shortlist
This vacancy has now closed

Gambling Support Service Training and Engagement Officer

  • Full time
  • £27,000 – £30,000
  • West Lothian
  • Closing 20th May 2022

The Gambling Support Service Training and Engagement officer will provide a variety of learning opportunities and engagement sessions to support Citizens Advice Bureaux and other stakeholders identify and support those at risk of gambling related harm, provide guidance and support to CAB advisers dealing with those at risk of harm, and where necessary, to support individuals who may be referred to the service.

We are looking for a confident individual who has experience of dealing with stakeholders and delivering training. A background of sales or engagement activities would be beneficial and they must be able to work to KPI’s.

Shortlist
This vacancy has now closed

Volunteer Support Officer

  • Part time
  • Circa £25,000 pro-rata
  • Livingston (blended working will be considered)
  • Closing 3rd June 2022

Citizens Advice Bureau West Lothian is seeking to employ a support officer to work with our volunteers and paid staff in a training and support role to ensure that we have excellent quality service delivery to our clients and to ensure that we are fully compliant with our Citizens Advice Scotland quality of advice Standards and National Standards.

Reporting to our Training and Quality Supervisor the successful applicant will be responsible for:

  • Supporting new and existing volunteer through initial training and induction.
  • Providing session support to staff and volunteers
  • Case checking to ensure compliance
  • Marketing volunteering opportunities and recruitment
  • Delivering training to new and existing volunteers and staff.

This is a new and exciting role for candidates who are highly motivated and enthusiastic, with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills and successful candidates will have experience of working in the advice sector, supporting volunteers and have experience of delivering training and support.

Experience of advice delivery in a CAB setting would be advantageous but not essential.

Shortlist
This vacancy has now closed

Business Development Manager

  • Part time
  • £32,000 – £35,000 pro-rata
  • West Lothian - Blended/remote and flexible working
  • Closing 10th June 2022

As part of the Management Team the Business Development Manager working under the direction of the CEO and will be responsible for developing a pipeline of exciting new and innovative opportunities which will support the changing needs of residents, building on our strong successful track record locally.

The post holder ideally should have experience in working in the CAB network/voluntary sector and must have proven track record of securing funding and experience of completing applications for grant funding and tenders. They must be confidence and have the ability to negotiate and influence funders and stakeholders.

This is a new and exciting role at CAB West Lothian and the post holder will play a key role in the development of our services to benefit our communities and further develop our services.

Shortlist
This vacancy has now closed

Help to Claim Yr4 - Universal Credit Adviser

  • Full time or Part time
  • £23,575
  • CAB West Lothian, blended working will be considered
  • Closing 10th August 2022

Citizens Advice Bureau West Lothian are looking for advisers both full and part time to deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit Claim and support them through to their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone, web chat and video call facilities.

About the job

We are looking for a client-focused individual preferably with experience of Social Security benefits (Universal Credit). In this role you will use telephony, email, Webchat and video call facilities.

To succeed, you will have relevant experience and knowledge of current welfare benefits (Universal Credit) and have the ability to analyse the client’s needs and be able to provide the client with advice on eligibility for Universal Credit and support the client through the application process. You will also be able to support the client to gather the information or evidence needed to complete the claim.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and be well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Shortlist
This vacancy has now closed

Regional Support Officer - Armed Services Advice Project

  • Full time
  • £23,569 – £25,480
  • CAB West Lothian but travel to outreach venues will be required
  • Closing 18th August 2022

Background: Poppyscotland heads a funding partnership of several other charities which has funded the CAB service to deliver an advice and support service to the Armed Forces community in Scotland. This includes people who are currently serving, those who have served in the past, and their dependants.

Main Purpose: The ASAP Regional Support Officer will work with the Citizens Advice Bureaux across a large geographical area. The officer will provide advice to members of the Armed Forces community, support bureaux in the provision of advice to this group, will co-ordinate regional activities and provide training as appropriate. This advice will include phone, e-mail, virtual and face to face advice.

The role: We are looking for someone who has a minimum of one years’ experience in providing advice particular in relation to money, debt, benefits and income maximisation. Experience of working with veterans or being a veteran is required but not essential.

Shortlist
This vacancy has now closed

Welfare Advisor (St John’s hospital)

  • Part time
  • £26,517 pro-rata
  • West Lothian
  • Closing 27th September 2022

We are a dynamic and forward thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and commitment to personal development of all staff. It is a supportive and happy working environment and you will make a positive contribution to the clients we work with.

Role

This is a new and exciting project as we extend the work we do in health care settings. We are looking to recruit 2 experienced advisers to be based at St John’s Hospital Livingston.

The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients to have more control over their finances. The successful applicants will work with appropriate clients and with a number of partner agencies including health care professionals to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service.

About the job

We are looking for client-focused individuals with experience of providing holistic advice and income maximisation advice. In this role you will use telephony, email as well as seeing clients face-to-face at first point of contact to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.

Shortlist
This vacancy has now closed

Financial Inclusion Advisor

  • Full time
  • £26,517
  • West Lothian
  • Closing 27th September 2022

We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and commitment to personal development of all staff. It is a supportive and happy working environment and you will make a positive contribution to the clients we work with.

Role

Citizens Advice Bureau West Lothian are looking for a suitable experienced adviser to focus on the reduction of poverty and supporting people to have more control over their finances. The successful applicant will work with appropriate clients and with a number of partner agencies to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service. The focus will be to assist people with impact of cost of living.

About the job

We are looking for a client-focused individual with experience of providing holistic financial inclusion and income maximisation advice. In this role you will use telephony and email as well as seeing clients face-to-face at first point of contact to ensure they get the advice, information and support needed. You will be required to deliver from outreach venues in West Lothian to ensure we reach clients who really need our help.

To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.

You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.

Committed, results-driven and supportive to the needs of others, you will be able to work well within a team and have a willingness to follow and develop agreed procedures.

Type of contract: Fixed-term contract until 30/09/2023 (strong possibility extension beyond this date)

Shortlist