Glasgow North West Citizens Advice Service
Glasgow North West Citizens Advice Service

Charity registered in Scotland SC005641

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, finances and budgeting support. The information and advice we give is compliant with standards set by the Scottish Government and Citizens’ Advice Scotland. Our services are available to everyone in our local communities. We aim to make them as accessible as possible by promoting equality and diversity, and by challenging discrimination. We run personal, drop-in advice sessions on Tuesdays, Wednesdays & Thursdays 9am-4pm at our bureau headquarters at 2nd Floor, 1455 Maryhill Road, as well as appointments for returning clients with complex cases. We also operate extensive outreach services, providing advice and information in local communities across North West Glasgow. Our Bureau is one of the most progressive and dynamic advice and information services in the country. Our Bureau is made up of around 70% dedicated volunteers and supported with 19 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, immigration and asylum, and languages. Together we are working hard to achieve our aim of improving people’s lives by providing the information required to overcome challenges they face, and by influencing the development of policies and practices locally and nationally.

Closed vacancies
This vacancy has now closed

Help to Claim Adviser (Universal Credit)

  • Full time
  • £21,000
  • Pollok and Drumchapel
  • Closing 15th March 2019

About the job

A consortium of Citizens Advice Bureau in Glasgow, are independent and innovative advice organisations providing holistic advice and support to local people.

The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 a consortium of Glasgow Citizens Advice Bureau (Glasgow North West, Central, Pollok, Drumchapel and Easterhouse) will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

Drumchapel and Pollok are looking for client-focused individuals with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face, telephone and web chat.

The successful candidates should be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

Committed, results-driven and supportive to the needs of others, the successful applicants will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee benefits

Citizens Advice Bureau offer excellent terms and conditions, including a total of 25 days leave and a pension scheme with a 6% employer contribution. Citizens Advice Bureau are inclusive employers considering flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

About the job

A consortium of Citizens Advice Bureau in Glasgow are working together on a multi-channel project for Universal Credit, all are independent and innovative advice organisations providing holistic advice and support to local people.

The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 a consortium of Glasgow Citizens Advice Bureau (Glasgow North West, Central, Pollok, Drumchapel and Easterhouse) will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

Glasgow North West are looking for an enthusiastic and self-motivated individual to supervise and co-ordinate a team of advisers working across Glasgow. The multi-channel project will be covering advice through webchat, face to face and via the telephone.

You will be responsible for organising suitable cover for all outlets, reporting to the advice manager, CEO and consortium bureau. You will be working with local partner organisations to build relationships and referral pathways.

The successful candidate should be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

Committed, results-driven and supportive to the needs of others, the successful applicants will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee benefits

Citizens Advice Bureau offer excellent terms and conditions, including a total of 25 days leave and a pension scheme with a 6% employer contribution. Citizens Advice Bureau are inclusive employers considering flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Receptionist / Administrator

  • Full time
  • £20,000
  • Glasgow
  • Closing 19th April 2019

Glasgow North West Citizens Advice seeks a talented Assistant Receptionist Administrator. The successful candidate will be joining a forward thinking and dedicated team engaging with a large volume of customers from a diverse range of communities through our advice services and projects.

The candidate must demonstrate that they have the right experience (preferably one year at least in a similar role in a fast-paced environment), and be a strong, confident communicator with excellent customer service skills and a positive, helpful, ‘can-do’ attitude. Our service currently operates complementary appointment and drop-in systems, which our local communities in North West Glasgow utilise and which are always in high demand. The successful candidate will work as our lead receptionist, managing our bookings systems and welcoming drop-in customers, supporting them to complete mandatory paperwork and direct them to the correct service.

Shortlist
This vacancy has now closed

Volunteer Organiser

  • Full time
  • £21,000 – £23,000
  • Glasgow
  • Closing 24th May 2019

GNWCAB is celebrating 38 years of providing excellent information and advice services to local communities. If you are interested in becoming an important part of a vibrant and dynamic organisation, and have a passion for advice work, then this could be the very role for you!

Synopsis –

Glasgow North West Citizens Advice delivers high quality advice services through its excellent volunteer advisers. Volunteers are integral to the Citizens Advice ethos, sharing their experience and expertise both in house and in their wider communities to help empower those most in need. At GNWCAB, our volunteer strategy reflects the diversity of our communities, and as such we are committed to delivering a unique model of engagement and training covering a wide range of financial and rights issues for people from minority backgrounds, giving them the opportunity to up-skill in advice, leading to further opportunities for volunteering, employment and education. Our equalities project focuses on engaging with individuals from a range of communities, and we are looking for an experienced volunteer organiser to ensure that the needs of both volunteers and the bureau are met throughout the engagement, recruitment, training, mentoring and overall volunteer experience. Liaison across the bureau team is central to the role, as is an organised, systematic approach to delivering the responsibilities of the role.

Shortlist
This vacancy has now closed

Equalities Project Adviser

  • Full time
  • £21,000 – £23,000
  • Glasgow
  • Closing 24th May 2019

GNWCAB is celebrating 38 years of providing excellent information and advice services to local communities. If you are interested in becoming an important part of a vibrant and dynamic organisation, and have a passion for advice work, then this could be the very role for you!

Synopsis -

The main requirements of the role will be to provide a range of excellent 1:1 advice and information, with an emphasis on immigration/asylum advice, to clients coming into the main officer and at various outreaches in the wider community. Full training will be provided for the successful candidate in the advice areas specific to the Project. This is an important role in its remit of supporting the front line of the main GNWCAB core advice service and the Equalities Project itself, and you will ensure that clients and third parties are directed through the most appropriate route to service in an efficient and courteous manner. Maintaining and following GNWCAB procedures and protocols to ensure an efficient and high quality service at all times will be of utmost importance.

Shortlist
This vacancy has now closed

Money & Debt Adviser

  • Part time
  • £21,000 – £23,000 pro-rata
  • Glasgow
  • Closing 24th May 2019

GNWCAB is celebrating 38 years of providing excellent information and advice services to local communities. If you are interested in becoming an important part of a vibrant and dynamic organisation, and have a passion for advice work, then this could be the very role for you!

Synopsis -

The main requirements of the role will be to provide a range of excellent 1:1 advice and information, with an emphasis on money and debt advice, to clients coming into the main office. Full training will be provided for the successful candidate in the advice areas specific to the Project. This is an important role in its remit of supporting the front line of the main GNWCAB core advice service. You will ensure that clients and third parties are directed through the most appropriate route to service in an efficient and courteous manner. Maintaining and following GNWCAB procedures and protocols to ensure an efficient and high quality service at all times will be of utmost importance.

Shortlist