Charity registered in Scotland SC006691
Dundee Women's Aid has been supporting women, children and young people who are experiencing Domestic Abuse for over 40 years. The development of our service has been influenced by the experiences of the women, children and young people that we have supported. As an organisation we provide a range of services including information, support and temporary refuge accommodation.
Purpose of the Post
To provide support and assistance to the Dundee Women’s Aid team to enable the best possible service to be provided to service users.
• Receive families and allocate flats, at the same time explaining rules and conditions.
• Provide an induction to new residents on the heating system, security of the premises and electrical equipment.
• Where appropriate assist homeless applicants with the completion of forms, etc.
• Assist with the collection of charges due from residents in refuge, issue receipts, keep records of cash collected, payments due/in arrears, deposit cash at DWA office base
• To cover a Facilities worker’s duties in their absence
• To clean and prepare refuge properties for occupation by service users
• Liaise with the Facilities Manager in preparing refuge properties for occupation
• Weekly Checks of flats and refuges for Health & Safety purposes and ensure that flats are properly maintained by residents and report any difficulties to the Facilities Manager
• Maintain and check periodically the inventory of furnishings, bedding, crockery, kitchen utensils, etc. pertinent to each flat.
• Ensure that immediately prior to a family vacating the accommodation the inventory is checked.
• Assist with the maintenance of the storeroom and goods therein in a proper and tidy manner and ensure all necessary paperwork for the receipt/and/or issue of resources is completed.
• To provide general admin support to the team including filing, photocopying, maintaining a ready supply of forms such as housing benefit, etc., supplies of stationery.
• Ensure all resources are replenished and accessible
• Assist in the Update of Welcome Packs for refuge properties
• Undertake the cleaning and sanitizing of the playroom to support Children’s Workers.
• There may be a requirement to work outwith normal working hours on occasions. This list is not exhaustive and the jobholder will be required to undertake other duties as required
Purpose of the post
You will undertake preventative work that helps tackle the root cause of domestic abuse through changing perceptions and attitudes towards domestic abuse. You will also provide the highest possible standard of service to women, children and young people.
• To promote the work of DWA in the local and wider community
• To support the CYP Manager, CEO and colleagues in achieving team and DWA objectives and in identifying areas for improvement
Purpose of the post
To ensure all Housing Benefit is collected and followed through to award of benefit and ensure that other ancillary costs for refuges are collected. To liaise closely with the Housing Benefit Department in all issues pertaining to refuge rents, ensuring that all relevant documents are completed and submitted timeously. To collect monies from women as required and keep accurate documentation. To provide regular reports, and to work alongside other team members. To ensure the smooth management of refuge accommodation, that occupancy is maximized and quality of refuges remain at a high standard.
Purpose of the post
To provide an independent advocacy service to women who have experienced domestic abuse, are assessed to be at very high risk of repeat victimisation and who may have been referred to the MARAC. The post holder will work directly with women, children and young people offering crisis intervention, information, support and advocacy services.
The Volunteer Coordinator will develop volunteering opportunities across DWA services including befriending, peer mentoring, participation and additional activities for women, children and young people. The Volunteer Coordinator will also oversee the volunteer counsellors we currently have within DWA and develop placement opportunities for student counsellors. A large part of the role will relate to the NICE (Nurtured, Included, Complemented and Enhanced) project. This is a project which aims to ensure women are nurtured and included and that current services (1:1 time-limited support and group work for women in refuge and on outreach) are complemented and enhanced through the principles of self-help, mutual support and recovery. The NICE project will be led by the Volunteer Coordinator and consist of a number of volunteer-led services.