Dundee Women's Aid
Dundee Women's Aid

Charity registered in Scotland SC006691

Dundee Women's Aid has been supporting women, children and young people who are experiencing Domestic Abuse for over 40 years. The development of our service has been influenced by the experiences of the women, children and young people that we have supported. As an organisation we provide a range of services including information, support and temporary refuge accommodation. 

Current vacancies

Facilities Worker – Refuge & Admissions

  • Full time
  • £18,100
  • Dundee
  • Closing 23rd September 2019

Purpose of Role

To provide support and assistance to the Dundee Women’s Aid team to enable the best possible service to be provided to service users.

Key Tasks and Responsibilities

· Receive families and allocate flats, at the same time explaining rules and conditions. This includes transporting them and their belongings to refuge

· Provide an induction to new residents on the heating system, security of the premises and electrical equipment.

· Where appropriate assist women in refuge with the completion of forms, etc.

· Assist with the collection of charges due from residents in refuge, issue receipts, keep records of cash collected, payments due/in arrears, deposit cash at DWA office base

· To cover for the Facilities Manager, other Facilities Worker – Refuge & Admissions or Facilities Worker – Income and Payments in their absence

· To clean and prepare refuge properties for occupation by service users

· Liaise with the Facilities Manager in preparing refuge properties for occupation

· Carry out Weekly Checks of flats and refuges for Health & Safety purposes and ensure that flats are properly maintained by residents and report repairs to the landlord , pass any difficulties to the Facilities Manager

· To respond to ad hoc Health and safety checks including CCTV

· Maintain and check periodically the inventory of furnishings, bedding, crockery, kitchen utensils, etc. pertinent to each flat.

· To complete DIY repairs and maintenance tasks including painting and decorating

· Ensure that immediately prior to a family vacating the accommodation the inventory is checked.

· Assist the family and their belongings to move out of refuge

· Assist with the maintenance of the storeroom and goods therein in a proper and tidy manner and ensure all necessary paperwork for the receipt/and/or issue of resources is completed.

· To provide general admin support to the team including filing, photocopying, maintaining a ready supply of forms such as housing benefit, etc., supplies of stationery.

· Ensure all resources are replenished and accessible

· Assist in the Update of Welcome Packs for refuge properties

· There may be a requirement to work out with normal working hours on occasions.

Closed vacancies
This vacancy has now closed

Women’s Support Domestic Abuse Practitioner

  • Full time
  • £25,300
  • Dundee
  • Closing 8th July 2019

Dundee Women’s Aid aims to provide the best possible service to the women, children and young people we work with. We believe that service users have the right to live a life free from abuse or harm and are committed to providing services that empower service users. Our Protecting Vulnerable Adults Policy defines Dundee Women’s Aid’s commitment to safeguarding vulnerable adults who use Dundee Women’s Aid’s service.

Purpose of the post

  • To work as part of the Women’s Support (WS) team to support and empower women who have experience of domestic abuse. In doing so, providing a quality service that meets legal requirements and DWA standards, policies and guidelines.
  • To promote the work of DWA in the local and wider community and work in partnership with others to develop services and provide support within the community.
  • To work with a wide range of women who may have complex needs
  • To participate as part of the team in the on-going development of services to abused women whether in refuge, re-housed from refuge or through the outreach service.

Key Responsibilities

1. Direct Services to Women

  • Provide emotional, practical support and information to women as required. This could be on a one-to one basis, and/or in group setting.
  • Support and empower women as appropriate and as determined by a person centred assessments and support plan, with a particular focus on domestic abuse. To support women in managing their safety through development of safety plans and liaising with police and other relevant agencies.
  • Admit women and children (if any) to refuge OR support them to access alternative accommodation as required
  • Ensure women accessing the services receive appropriate and accurate information including advice about their rights, in particular their various housing options.
  • Liaise and advocate on behalf of service users with external agencies. This may involve accompanying women to appointments and referral to onto other appropriate agencies
  • To deliver and support the delivery of our group work programmes, including the Freedom programme
  • Encourage good relationships between mother and child(ren) and be aware of child protection issues
  • To keep up to date with changes in legislation and working practices and ensure Health & Social Care Standards and SSSC requirements are met at all times
  • Ensure, in conjunction with the Facilities Manager, that refuges are maintained to a high standard
  • Attend multi agency meetings, as appropriate, for the purposes of protecting and advocating on behalf of service users.

2. Promoting the Work of DWA

  • Help raise awareness of domestic abuse within the local and wider community
  • Help develop positive working relationships with key partner agencies and stakeholders in pursuance of WS objectives
  • Support the promotion of DWA’s public and media profile
  • Attend appropriate meetings and events on behalf of DWA
  • Liaise and work in partnership with education, health, housing professionals, other voluntary and statutory agencies who could share knowledge and resources
  • Work in partnership with Scottish Women’s Aid and the wider Women’s Aid to share and develop good practice

3. Internal

  • Work in accordance with: Dundee Women’s Aid standards, policies, procedures and guidelines; requirements of funders; Health & Social Care Standards, Child Protection and other relevant legislation.
  • To encourage and support service users in participating in events and opportunities to help the shaping of our service, including through monitoring and evaluation and service user focus groups.
  • Assist with the development, monitoring and evaluation of the services to women in refuge, follow on and outreach
  • Perform administrative tasks timeously to ensure a seamless service
  • Ensure quantitative and qualitative information on support and related issues is completed regularly.

4. Working Approach

  • Work collaboratively and assist , as appropriate, other DWA workers this includes regularly attending team/other relevant meetings and keeping colleagues up-to-date on relevant work issues
  • Support the CEO and Directors in creating a positive, supportive and participatory working environment which fulfils the aims and objectives of DWA
  • Reflect on practice to ensure delivery of a professional service and positive learning experience
  • Support the CEO and Directors in creating a continuously improving organisation focussed on service users and service user involvement
  • Take a proactive role in promoting equality and anti-discriminatory practice throughout all aspects of the work.
  • It is a requirement of the post holder to hold a full driving licence and have access to a vehicle with insurance cover for business use. Please note, applicants who do not meet this criteria will not be shortlisted.

This post requires a PVG scheme record check for both types of regulated work – work with children and work with protected adults.

This job description cannot cover every issue or task that may arise within the scope of the post. The post-holder will be expected to carry out other duties from time to time which are broadly consistent with the duties as detailed above.

Women only need apply under Schedule 9 (part 1) of the Equality Act 2010. The successful candidate will be required to join the PVG scheme. Dundee Women’s Aid positively welcomes applications from women within all sections of the community.