Charity registered in Scotland SC003558
Are you an experienced relationship manager and salesperson?
We’re looking for a Relationship Officer to drive engagement with SCVO’s membership benefits package and revenue generating services including payroll, managed IT and HR.
The right candidate will be a people person with a naturally warm and welcoming communications style.
You will be patient, empathetic and accommodating in your approach, and your excellent customer service skills will translate into high levels of member satisfaction and increased sales of SCVO’s services.
SCVO staff are mainly still working from home. As we increase our levels of office-based working, this post could be based out of our Edinburgh, Glasgow or Inverness office.
Are you a people person with excellent customer service skills?
We’re looking for an outstanding Customer Service Advisor to help us deliver a positive experience of SCVO for every member and customer.
You'll answer phone calls and emails to help existing and potential customers get the services that are right for them, from renting office space to IT or payroll services to joining SCVO as a member. You’ll help to answer questions and troubleshoot problems for projects we support with funding, including those giving laptops and tablets to vulnerable people through Connecting Scotland.
With a warm and welcoming communications style, you will be patient, empathetic and accommodating in your approach.
SCVO staff continue to work from home, with the option of working in one of our offices. This post could be based from our Edinburgh, Glasgow or Inverness office.
SCVO provides employment support and employability programmes for young people aged 16-29, working with third sector organisations across Scotland. In April we will be launching another phase of Community Jobs Scotland funded by Scottish Government, as well as providing jobs and support through the Kickstart Scheme.
To support our service delivery we are recruiting for an Account Manager who will be responsible for ensuring processes are fulfilled within timescales to meet audit requirements and ensuring targets/outcomes are met and delivered within programme guidelines.
The successful candidate will work within a busy small team managing a caseload of jobs, maintaining strong relationships with third sector employers and helping to ensure the programme is a success for all stakeholders.
Are you passionate about delivering great services? Do you have expertise in leading teams to improve processes and deliver excellent customer care? Are you digitally confident? You may be just the person we are looking for.
We’re looking for an experienced service manager with a strong background in delivering large contracts and services to ensure the continued successful delivery of Connecting Scotland. Ideally you will have experience of quality assurance, process improvement and compliance as well as a strong understanding of approaches to monitoring and evaluation.
Connecting Scotland is a major programme developed as a result of the pandemic to support people who are digitally excluded to get online. Working with hundreds of partners in communities across Scotland, people are provided with a combination of devices, internet connectivity and digital skills support to help them with learning, life and work during the pandemic. Connecting Scotland is funded by the Scottish Government and supported by all Scotland’s Local Authorities, as well as hundreds of organisations from across the public, private and third sectors.
This post will be responsible for managing the Connecting Scotland service and leading the team and suppliers responsible for providing support to both partner organisations and end users.
Do you have experience in and an understanding of the charity funding landscape in Scotland and have a passion for modernising it? You may be just the person we are looking for.
We’re looking for someone with a sound background knowledge of a range of charity funding practices. You might have worked as a funder or in a fundraising role for a charity. The critical thing is that you have the vision, influencing and facilitation skills to work with a wide range of funders and voluntary organisations to further develop funding practices.
Our programme of work is a blend of agenda influencing, grant management and testing innovative funding approaches.
This post will be responsible for managing a small team, leading our work on grant management and other funding products as well as working closely with Funding Scotland and our policy team to help shape the funding landscape in Scotland.
If you would like to have an informal chat before applying for this position, please contact Sally Dyson, Head of Digital and Development at firstname.lastname@example.org
Are you a confident and experienced marketer looking for an exciting new role?
The Communications and Marketing Manager is a new role to grow and develop SCVO’s communications and marketing team. We’ve got big plans to ramp up our membership marketing to help current members make more use of the benefits that membership offers, and to help us recruit and support lots of new members too. We also want to take a more proactive and coordinated approach to marketing our services, so we can generate precious income to help us support the sector even more.
It’s a small team with a big remit, so we’re looking for a great people manager with marvellous marketing skills to help us shine. You will lead the team and work with colleagues across SCVO to help achieve SCVO’s ambition to support Scotland’s vibrant voluntary sector.
SCVO staff are currently working from home. When our offices reopen, this post could be based from Edinburgh, Glasgow or Inverness
SCVO is on the hunt for a driven comms professional to come on board for the final year of a ground-breaking health project.
Mpower is a European-funded project that champions a preventative approach to care by engaging with and empowering more people to self-manage their health and care issues in the community.
We need a self-starter with experience of delivering communications in a multi-stakeholder environment. You’ll be based in SCVO, working with the Mpower project team from across the Republic of Ireland, Northern Ireland and Scotland.
It’s a great opportunity to help drive a high impact project over the finish line, whilst creatively capturing its successes and learnings to influence future projects.
SCVO has an exciting opportunity for anyone looking to take their first steps into policy. If you are highly organised, analytical, and passionate about opportunities to influence change, we'd love to hear from you.
This new post will provide support to our Policy, Campaigns and Research teams: organising events, drafting comms and helping to keep us generally organised. In return, we will support the Policy Assistant to develop an understanding of the policy environment, and the core policy skills needed to contribute to our external influencing work.
If you have the skills and experience needed to support us, and can demonstrate the desire to develop policy skills to support Scotland's vibrant voluntary sector, this may be the opportunity you've been looking for.
As we anticipate a high level of interest in this post, both essential and desirable criteria will be used for shortlisting. Please ensure that your application shows clearly how you meet these criteria.
We are investing in our digital content, and need a passionate change-maker to help us modernise our approach.
As the ideal candidate you will have extensive experience developing effective digital content across a range of platforms in response to user needs. You will have experience of managing change, and upskilling subject experts to follow good content design principles and processes. Ideally you will have good working knowledge of the Scottish voluntary sector, and the challenges facing charities, community groups and social enterprises.
In short, you have everything it takes to champion the needs of users and turn them into easily digestible, scannable and actionable content.
This is a fixed-term post for a period of 2 years.
*SCVO staff are currently working from home. When our offices reopen this role could be based in any of our Glasgow, Edinburgh or Inverness offices, with the option to work from home for some of the working week.
Are you a confident and experienced policy and public affairs professional looking for an exciting new role?
If you have strong policy development and influencing skills and an understanding of Scotland's parliamentary and legislative process, we'd love to hear from you.
The appointee will work closely with three other Policy & Public Affairs Officers and the Policy & Public Affairs Manager in responding to, and advocating for, policy developments that will create a fair and sustainable operating environment for the voluntary sector in Scotland.
It's a small team with a big remit, so we're looking for someone who can manage a diverse and demanding workload, plan and oversee multiple projects, and adapt to the changing priorities of the wider team.
If you have the skills and experience needed for the job and can demonstrate the desire to build a strong grasp of the key policy challenges facing Scottish voluntary organisations, this may be the opportunity you've been looking for.
Location: SCVO staff are currently working from home. When our offices reopen this role could be based in any of our Glasgow, Edinburgh or Inverness offices, with the option to work from home for some of the working week.
The Policy & Public Affairs Officer will produce concise, clear, well-structured policy positions, and build credible relationships with civil servants, MSPs, and colleagues across the voluntary sector.