Charity registered in Scotland SC005964
The Action Group is about ‘no barriers’. No barriers for anyone - to their chosen lifestyle, to choice, to opportunities, regardless of their support needs.
We are looking for a motivated and enthusiastic User Involvement Officer to join our award winning organisation! This role is based in Edinburgh, and will involve regular travel across Edinburgh, Falkirk and the Lothians.
The purpose of this newly created role is to help promote the engagement and participation of service users and their families across all levels of The Action Group and to enable our service users to become more involved in The Action Group's operations.
You will be responsible for increasing representation and ‘voice’ for those who may find it difficult to engage, and so knowledge and experience of the emotional and practical difficulties faced by our service users is essential.
Your collaborative and outgoing nature will be helpful in building and maintaining strong and meaningful relationships across all levels of the organisation; and you will share The Action Group’s values, especially surrounding confidentiality.
Working in partnership with the Communications Officer, you will be involved in developing online engagement and communication; and you will be instrumental in facilitating new and existing communication groups and forums for our service users and their families.
You will work closely with the Quality Team to ensure policies and paperwork are user-focussed and accessible; and your involvement with the HR Team will be key in shaping the recruitment function to be more person-centred and inclusive of our service users.
As a socially confident and engaging person, you will be highly involved in user-facing communication events such as conferences and connect events, and you will assist representatives of The Action Group to attend networks and forums of interest across the sector and in wider society.
A familiarity with non-verbal communication tools such as Talking Mats and Easy Read are advantageous, and experience in working with people with additional support needs is essential.
Thanks to funding from two separate funding streams, we are looking for a motivated and highly organised Welfare Rights Adviser to join our award-winning organisation.
The purpose of this role is to maximise incomes and alleviate the stress associated with living on a low income and claiming welfare benefits. The post holder will have 2 areas of focus: Assisting families who have a disabled child and assisting tenants of Almond Housing Association. This will include:
· Providing out-reach advice
· Carrying out benefit checks
· Assisting people make benefit claims
· Helping people to understand their benefits and their rights
· Identifying where people need wider advice and support and assisting them to access this
· Helping people to challenge decisions, including representing at appeal tribunals
· Delivering talks and out-reach advice on benefit entitlements
· Liaising with external agencies
· Collating information and leading on reports for funders
You will be a friendly, positive and helpful person. You will be committed to promoting the independence, rights and choices of people with additional support needs and have the ability to communicate specialist knowledge in a straightforward and accessible way.
You will be committed to maintaining and updating your knowledge, skills and understanding of welfare rights and benefits and share The Action Group’s values.
A clean driving licence and access for work purposes would be helpful.
Why work with us?
You will be a socially confident and engaging person with a passion for designing and delivering memorable and participative training sessions. You will work collaboratively with Team Managers and the Casual and Volunteer Coordinator to identify and respond to training and development needs across the casual and volunteer workforce; and encourage and oversee open learning and online training as required.
You will be responsible for delivering ‘first day’ induction sessions in partnership with the Casual & Volunteer Coordinator; as well as facilitating evening and weekend training sessions as necessary to fit around the needs of our teams. A key part of the role is the organisation and delivery of weekly Practice Development sessions for our casual support workers, which will take place on a rotational basis across the 4 Action Group offices in Edinburgh, Haddington, Dalkeith and Livingston.
You will be committed to maintaining and updating your knowledge, skills and understanding of training delivery methods and best practice within the social care arena; and share The Action Groups values – especially regarding our commitment to confidentiality.
We are a Safer Recruiter, and so all positions are subject to satisfactory PVG (which we will pay for), health and reference checks.