The Depute Chief Officer has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Officer all necessary reporting, data and case study information required. The Deputy Chief Officer is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working polices, practices and procedures.

The post holder will also work as part of the Senior Management Team and will deputise for the Chief Officer when required to do so. The post requires a Basic Disclosure certificate.