Musselburgh and District Citizens Advice Bureau
Musselburgh and District Citizens Advice Bureau

Charity registered in Scotland SC013364

Musselburgh and District Citizens Advice Bureau is here to offer free, impartial and confidential advice to East Lothian. We deliver support and guidance on a range of topics, giving people the information they need to deal with any situation and improve their lives. Please drop in speak to one of our highly trained advisors. Every year Musselburgh and District Citizens Advice Bureau works with 2100 clients and helps resolve 3100 issues. As a registered charity, we rely on donations and the work of our volunteers to continue to provide these important services.

Closed vacancies
This vacancy has now closed

Volunteer Support Officer

  • Part time
  • £24,652 pro-rata
  • Musselburgh
  • Closing 15th March 2020

We are looking for an enthusiastic, dynamic and motivated person to join our team as Volunteer Support Officer.

The ideal candidate will have the necessary skills and experience to support, recruit, and train volunteers, and to ensure that the service delivered meets the required quality assurance standards.

You must also be able to work under pressure and use your initiative as well as working as part of a larger advice team.

You will have excellent organisation, communication and IT skills and be willing to develop the service to meet growing consumer technological needs.

This vacancy has now closed

Top job! Chief Officer (Part Time/Job-share)

  • Part time
  • £33,000 pro-rata
  • Musselburgh
  • Closing 17th July 2020

The Chief Officer holds overall responsibility for the running of the Bureau, including the management of our dedicated team (paid & volunteer), the management of all financial aspects of the Bureau including fundraising, and the premises and IT considerations. The Chief Officer reports directly into the Board of Trustees and the post holder will work closely with the Board to design and develop the strategy of the Bureau.

The role of Chief Officer is extremely varied and busy, and the ideal candidate will have experience of working within a fundraising environment and of managing all the financial aspects of an organisation. A minimum of 2 years’ experience in recruiting, managing, developing and motivating a team is also required.

The successful candidate will have excellent communication and interpersonal skills and a desire to work towards the success of a valuable and well-used resource. This is a genuinely rewarding role, working to support a local community, and the Chief Officer is integral to the provision of that service.

The key deliverables of this role are

  • Overall operational control and management of the Bureau within the guidelines laid down by the Management Committee and Citizens Advice Scotland (CAS)
  • Line management of all paid and unpaid staff
  • Management of all aspects of client enquiries
  • To represent the Bureau within the Citizen’s Advice Bureau network and to outside agencies
  • In consultation with the Board, design and development of the Bureau’s long-term strategic aims
  • Responsibility for all aspects of IT and its effective use
  • Overall financial responsibility for all aspects of income and expenditure, including preparation of accounts for external audit, staff salaries and pension liability, and filing of relevant returns
  • Responsible for attracting funding to maintain and develop bureau services.
  • To ensure that the Bureau’s service meets quality standards.

Please see the job description for further information and a person specification.

This vacancy has now closed

Chair of the Board of Trustees

  • Management Board
  • Unpaid
  • Musselburgh
  • Closing 27th November 2020

There is a rare opportunity to join the Board of Citizens Advice Bureau, Musselburgh as Chair of the Board of Trustees. This is an excellent opportunity to contribute to the community through an organisation that provides vital help and support to local people.

The posts are voluntary, requiring attendance at five Board meetings per year, with some additional time commitment.

The Bureau, located on Musselburgh High Street, operates during normal business hours as well as providing outreach services. There is a drop-in service for general advice, delivered by a team of dedicated and highly skilled employed and volunteer staff, such as specialist money/finance, benefit and employment advisers. The Bureau is a charity and governed by a Board of (currently) 9 Trustees. More details of the organisation, including relating to its aims and ethos, can be accessed on:

The Chair will direct and draw the Board together, as well as providing a communications and support link between the two employed Bureau Chief Officers (job share) and the Trustees. Further, the Chair presides over Board meetings and ensures that appropriate governance is undertaken. In addition, the Chair represents the Bureau at public events and negotiates for funds where required or appropriate. Hence, particularly for the Chair position, relevant experience relating to governance, leadership, negotiation, delegation and line management is sought, as well as excellent communication skills.

The Chair will take an active role as a Trustee within the Board, discussing, considering and deciding upon issues in relation to the governance of the Bureau. Hence, experience from a business, management, finance and/or legal background would be welcome, although, not essential.

Although, not financially remunerated, the role is high profile and respected within the community. It makes a valuable contribution to the aims of the Bureau, so that local people do not suffer through lack of knowledge of their rights and responsibilities, or of the services available to them, or through an inability to express their need effectively. Further, it contributes to the development of social policies and services to help and support the public.