East Ayrshire CAB is a progressive and innovative advice organisation providing both generalist advice and specialist casework services.

We are seeking an enthusiastic and well-motivated team member with excellent interpersonal skills. The successful applicant will be a highly motivated individual who has recent working knowledge of Money Advice and the Benefit System.

The ability to address the needs of clients seeking help to manage their money and debts.

Recent experience of casework involving multiple debt problems is essential as well as excellent verbal and written communication skills.

Some of your role will involve supporting volunteers and members of staff in the provision of general advice. You must be able prioritise and have good organisational skills.

East Ayrshire CAB is a progressive and innovative advice organisation providing both generalist advice and specialist casework services. We are seeking an enthusiastic and well-motivated team member with excellent interpersonal skills. The successful applicant will provide Bureau reception services to Cumnock and surrounding community. In addition, the post holder will carry out administrative duties to assist with Bureau operations.

The successful applicant will have experience of working in a public facing role that integrates their excellent customer service skills with IT knowledge and demonstrates a high level of accuracy within their administrative duties.

East Ayrshire CAB is a progressive and innovative advice organisation providing both generalist advice and specialist casework services. We are seeking an enthusiastic and well-motivated team member with excellent interpersonal skills. The successful applicant will support the Corporate Services function with the delivery of a variety of administrative tasks.

The successful applicant will be flexible, highly organised and adaptable to change. Their excellent IT knowledge and skills will assist them to demonstrate a high level of accuracy within their administrative duties.

East Ayrshire Citizens Advice Bureau are looking for dynamic individuals to join their Board of Directors and assist with the strategic direction and future development of the Bureau.

East Ayrshire Citizens Advice Bureau is a leading information and advice provider in the East Ayrshire area. The Board is made up of people from a range of professional backgrounds and currently has vacancies for new members.

The Board are seeking applications from individuals representing the diversity of the East Ayrshire area and are particularly interested in those with skills and experience with working in the Third Sector; working locally and dealing with local issues as well as those with qualified skills in Finance, IT, Business Management and Development, Charity Law, Project Management, Fundraising, Human Resources, Public Relations, Marketing and Strategic Development.

The ideal candidates will be committed to service excellence, raising standards and continuous improvement. They must also embrace bureau values and show a commitment to wider role activity to improve the quality of life of local people in the community.

The Board currently meets bi-monthly and members will also be expected to participate in projects and attend training when required.

The position is voluntary but reasonable expenses will be paid.

This is a great opportunity to help shape the future of information and advice services in East Ayrshire and contribute to making a real difference to the local area.

The Board of Directors are responsible for:

• Ensuring that good quality advice is given to the public, including ensuring that Citizens Advice Scotland’s membership standards are met

• Deciding what the bureau should aim for, including input into business planning and budgeting

• Controlling the finances of the bureau

• Overseeing the recruitment and selection, management support and training of all paid staff

• Appraising and supporting the Bureau Manager

• Promoting the image of the bureau

• Ensuring that the bureau fully meets its legal obligations under charity, employment and (if relevant) Company Law

• Dealing with complaints about the service

Candidates should be 18 or over and either live or work in our operating area (East Ayrshire) and surrounding areas

Do you want to make a difference?

We are excited to announce that we are recruiting for the post of Energy Adviser for both East and South Ayrshire Safe and Warm Projects funded by SGN.

The Energy Adviser will provide in-depth, holistic and bespoke energy advice to those in or at risk of fuel poverty. The Energy Adviser will be asked to work to targets to successfully deliver the project.

The Energy Adviser will be expected to support or deliver group sessions throughout the year. These will be aimed at asylum seekers, minority ethnic groups, travellers, Park Home communities, digitally excluded and other vulnerable groups and/or frontline workers who support these groups. It is expected that there will be twice as many frontline workers as clients supported at group sessions. Citizens Advice Scotland will provide training materials for bureaux to use at these sessions.

Responsibilities will also include one to one case work with our clients across the geographical area, working within our offices, at home and various other locations.

Full training will be provided for both Income Maximisation and Energy Issues therefore a keen willingness and aptitude to learn is essential. The Energy Adviser will be expected to complete and pass relevant qualifications within their probationary period.

The Energy Adviser will be a highly motivated individual who has excellent communication skills. IT (Microsoft office) skills are essential for case work recording purposes and preparing presentations.

A commitment to Equal Opportunities is also a requirement for this post and an understanding of social policy work would be an advantage.

Do you want to make a difference?

We are excited to announce that we are recruiting for the posts of Energy Advisers for both East and South Ayrshire Safe and Warm Projects funded by SGN.

The Energy Advisers will provide in-depth, holistic and bespoke energy advice to those in or at risk of fuel poverty. The Energy Advisers will be asked to work to targets to successfully deliver the project.

The Energy Advisers will be expected to support or deliver group sessions throughout the year. These will be aimed at asylum seekers, minority ethnic groups, travellers, Park Home communities, digitally excluded and other vulnerable groups and/or frontline workers who support these groups. It is expected that there will be twice as many frontline workers as clients supported at group sessions. Citizens Advice Scotland will provide training materials for bureaux to use at these sessions.

Responsibilities will also include one to one case work with our clients across the geographical area, working within our offices, at home and various other locations.

Full training will be provided for both Income Maximisation and Energy Issues therefore a keen willingness and aptitude to learn is essential. The Energy Advisers will be expected to complete and pass relevant qualifications within their probationary period.

The Energy Advisers will be highly motivated individuals who have excellent communication skills. IT (Microsoft office) skills are essential for case work recording purposes and preparing presentations.

A commitment to Equal Opportunities is also a requirement for this post and an understanding of social policy work would be an advantage.