East Ayrshire CAB
East Ayrshire CAB

Charity registered in Scotland SC028817

Citizens Advice Bureau are local, independent charities that provide free and confidential advice and information whoever you are and whatever your problem.

Because Citizens Advice Bureaux are managed and used by people within the community, they deliver services that meet the needs of local people. They provide practical advice, negotiate on behalf of clients and even represent them formally, such as at tribunal hearings.


Current vacancies

Armed Service Advice Project Officer

  • Part time
  • £24,000 pro-rata
  • Ayrshire
  • Closing 1st July 2019

East Ayrshire CAB is a progressive and innovative advice organisation providing both generalist advice and specialist casework services. We are seeking an enthusiastic and well-motivated team member with excellent interpersonal skills. The successful applicant will provide advice to members of the Armed Forces community throughout Ayrshire, support bureaux in the provision of advice to this group, will co-ordinate regional activities and provide training as appropriate

The successful applicant will have experience of working in a field that provides both welfare benefits and money advice to a high standard.

Experience of working within a quality standards framework in an advice setting is also desirable.

Shortlist

East Ayrshire Citizens Advice Bureau, is an independent and innovative advice organisation providing holistic advice and support to local people.

The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 Citizens Advice has been providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

East Ayrshire Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face interviews

The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee benefits

East Ayrshire Citizens Advice Bureau offers excellent terms and conditions, including a total of 38 days leave per annum, and a pension scheme with an 5% employer contribution. East Ayrshire Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Shortlist

Help to Claim Adviser (Universal Credit)

  • Full time
  • £21,924
  • Ayr and Girvan Job Centres
  • Closing 29th June 2019

East Ayrshire Citizens Advice Bureau, is an independent and innovative advice organisation providing holistic advice and support to local people.

The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 Citizens Advice has been providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

East Ayrshire Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face interviews

The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.

Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.

This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.

Employee benefits

East Ayrshire Citizens Advice Bureau offers excellent terms and conditions, including a total of 38 days leave per annum, and a pension scheme with an 5% employer contribution. East Ayrshire Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Shortlist
Closed vacancies
This vacancy has now closed

Operations Manager

  • Full time
  • £29,217 – £29,271
  • Kilmarnock
  • Closing 22nd February 2019

East Ayrshire CAB is a progressive and innovative advice organisation providing both generalist advice and specialist casework services. We are seeking an enthusiastic and well motivated person with excellent leadership skills to lead a team of paid staff and volunteer advisers.

The successful applicant will assist with the responsibility for the company’s operational performance, have a good standard of education; experience in managing and supervising staff; excellent organisational, inter-personal and motivation skills.

In addition, the successful applicant will have experience of working in a field that provides money advice and debt solutions to a high standard. Knowledge of Welfare Benefits would also be a desirable attribute.

Experience of working within a quality standards framework in an advice setting is also desirable.

Shortlist
This vacancy has now closed

Armed Service Advice Project Officer

  • Part time
  • £24,000 pro-rata
  • Ayrshire
  • Closing 22nd February 2019

East Ayrshire CAB is a progressive and innovative advice organisation providing both generalist advice and specialist casework services. We are seeking an enthusiastic and well-motivated team member with excellent interpersonal skills. The successful applicant will provide advice to members of the Armed Forces community throughout Ayrshire, support bureaux in the provision of advice to this group, will co-ordinate regional activities and provide training as appropriate

The successful applicant will have experience of working in a field that provides both welfare benefits and money advice to a high standard.

Experience of working within a quality standards framework in an advice setting is also desirable.

Shortlist