goodmoves

We are looking for an energetic and passionate individual who will contribute significantly to our work with clients and partners all over the world, providing outstanding customer service. This role will support the International Team and the Head of International in the development of a global network of learning and development Hubs and the coordination of our direct delivery programmes.

With a 15 year track record of successful delivery in Scotland, the Social Enterprise Academy has been sharing its business and learning delivery models for the past 6 years with international partners through a social licence approach. We now have 13 Social Enterprise Academy Hubs at different stages of development in South Africa, Malawi, Rwanda, Zambia, Egypt, Malaysia, Indonesia, Pakistan, India, Canada, Australia, New Zealand and Wales. This new role will build on this outstanding foundation.

Having the right values fit, attitude and approach is as important for us as having the right experience and skills. We appreciate that the best person might not have all the listed criteria yet so if you feel your experience and skills will help you to make a great contribution in this role and you have the right mind-set, we would welcome an application from you.

Job Purpose

· To provide effective administrative and coordination support to Account Managers, facilitators and learners in the ongoing development and delivery of Academy learning programmes

· To ensure Hub systems and processes are followed and maintained to a high standard

· To make all administrative arrangements connected with the Southern Scotland Hub programmes, providing a professional and efficient level of service

Main responsibilities

Hub Network Coordination/ Customer Service

· To support the International team in delivering outstanding learning and development around the world.

· To be an efficient and welcoming point of contact for SEA International, ensuring that the Hub network in particular, is well served. This may include scheduling webinars and securing newsletter content.

· To be a resourceful, self-starter who can troubleshoot issues across the Hub network.

· To support annual data collection from the Hub network.

Programme Coordination

To work with the International Managers, overseas partners and clients to:

· Make the arrangements for learning programmes, activities and events including collating learning materials, booking venues, catering and equipment.

· To liaise closely with and support facilitators to effectively deliver learning programmes.

· As required, recruit and support suitable learners, onto learning programmes and help ensure key learner targets are delivered.

Programme Administration

· To coordinate the administration for learners undertaking City and Guilds qualifications.

· To update programme monitoring documents, feedback and evaluations.

· To administer and input all necessary data onto the Learning Management System.

· Book travel, accommodation and arrange visas for the International team and facilitators.

· To contribute, as an integral member of the team, to the development and success of the SEA International.

For a full set of criteria please download the job pack below

We are looking for an experienced, highly organised and personable Executive PA. This is a new post which will provide an exciting opportunity for the holder to shape and develop over time. You will work in a busy, fast-paced, purpose driven organisation with fantastic colleagues. This key role requires someone who is business savvy and can take a pro-active and mature approach to the role. You will primarily support the Chief Executive, to manage his responsibilities effectively and assist in developing and managing relationships with current and potential stakeholders.

Having the right mind-set, attitude and approach is as important for us as having the right experience and skills. We appreciate that the best person might not have all the listed criteria yet, so if you feel your experience and skills will help you to make a great contribution in this role and you have the right mind-set, we would welcome an application from you.

Purpose of the post

1. To provide professional and efficient executive and administrative support primarily to the Chief Executive supporting him to manage his duties and responsibilities effectively.

2. To assist the Chief Executive in developing and managing relationships with stakeholders.

3. To provide executive and administrative support to the wider Leadership Team and Social Enterprise Board as required.

Main responsibilities

Chief Executive Support

· Assist the Chief Executive in managing day to day interactions with external stakeholders, acting as the first point of contact, screening and responding appropriately

· Take responsibility for monitoring, overseeing and managing the Chief Executive’s correspondence, diary and meeting schedule, making sure the Chief Executive’s time is well managed and correspondence is actioned appropriately and timeously

· Support the Chief Executive to plan and prepare for presentations, conferences, meetings and events he attends in Scotland and abroad (including for example, booking and setting up meeting rooms and ordering catering, booking appropriate travel, visas, accommodation etc.)

· Log, monitor and support the Chief Executive with actions, tasks and outputs required from him ensuring they are well progressed, (including for example phone calls required, writing up and distributing minutes etc.)

· Collaborate with colleagues to coordinate and provide direct support to the Chief Executive

· Conduct research/analysis providing reports as required

· Manage and process Chief Executive’s expenses and annual leave records within defined timescales

· Arrange monthly one to one meetings and annual reviews for those who report directly to the Chief Executive

· Provide general administration support for the Chief Executive, maintain and develop effective confidential filing systems to ensure the timeous retrieval of files, research and correspondence

Board Meeting Coordination

· Liaise with Board members to arrange Board Meeting dates, book and set up meeting rooms, arrange catering – currently quarterly

· Oversee the collation and sending out of Board papers, ensuring deadlines are met

· Book accommodation for Board members

· Provide support for Board projects on an ad hoc basis

Support for Wider Leadership Team

· Provide executive and administrative support on an ad hoc basis

For a full set of criteria please download the recruitment pack from our website.