Charity registered in Scotland SC035936
We are looking for a customer focused, friendly, helpful and well-organised Programme Co-ordinator to support us in delivering learning programmes throughout Scotland.
Your role will be to support the Operations and Partnerships team by liaising with learners, clients, venues, facilitators and speakers to make the arrangements for programmes. You will be a key point of contact for learners and for general enquiries, and will be responsible for keeping our learner and programme information up to date and accurate. You will work collaboratively with a team of Programme Officers to coordinate learning programmes from start to finish.
You will be joining the Academy at an exciting time as we develop as a social franchise and expand delivery of our programmes internationally.
Working closely with our Global Learning Lab, your team will lead the way in demonstrating high quality programme delivery and customer service which will be used to support new social franchise Hubs.`
We are looking for someone up for working with vibrant, entrepreneurial and dedicated people and colleagues and with a good value-fit with our organisation.
Having the right mind-set, attitude and approach is as important for us as having the right experience and skills. We appreciate that the best person might not have all the listed criteria yet so if you feel your experience and skills will help you to make a great contribution in this role and you have the right mind-set, we would welcome an application from you.
Job Purpose
- To provide effective programme co-ordination support to Programme Officers, facilitators and learners in the ongoing development and delivery of Academy learning programmes
- To ensure Hub systems and processes are followed and maintained to a high standard
- To support administrative arrangements connected with the Operations & Partnerships team, providing a professional and efficient level of service at all times
Key responsibilities
- To make all arrangements for learning programmes, activities and events including reviewing and collating programme resources, liaising with internal and external suppliers such as venues, catering, couriers, printers, facilitators and technical support
- To manage and maintain learner and programme details on the Online Learning Platform, including updating pages, adding resources and handling learner enquiries
- To correspond with learners, providing programme joining instructions and all other relevant information needed to ensure a smooth process throughout programme delivery
- To liaise closely with and support facilitators to ensure all resources and other facilitator requirements are met, producing high quality and accurate programme materials as required
For a full set of criteria please download the recruitment pack from our website.
Website: socialenterprise.academy/scot/join-the-team
Organisation profile:
The Social Enterprise Academy is a social change organisation: we exist to support people who are stepping forward to affect positive social change, wherever they may be. We exist to support the many, not the few.
Through dynamic learning and development programmes facilitated by our network of skilled facilitators, we help entrepreneurship and leadership to flourish in organisations, networks, schools and colleges.
With a 17 year track record of successful delivery in Scotland, the Social Enterprise Academy has been sharing its business and learning delivery models for the past 8 years with international partners through a social licence approach.
Location: Edinburgh or Muir of Ord (currently working from home during Covid-19 restrictions) – Please note, current or recent experience of living or working in the Highlands and Islands region is essential for this role.