About the job
Due to an internal staff transfer the following vacancy has arisen at Clackmannanshire Citizens Advice Bureau, based in Alloa. The bureau is an independent and innovative advice organisation providing holistic advice and support to local people.
The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 Clackmannanshire Citizens Advice Bureau has provided the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.
Clackmannanshire Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (UC) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face, telephone and web chat.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, benefit check programmes and be able to make and manage benefit claims.
Committed, results-driven and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures.
This is a unique opportunity to give citizens access to free, impartial and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it.
Clackmannanshire Citizens Advice Bureau offers excellent terms and conditions, including a total of 39 days leave including public holidays plus flexible working scheme and an employer contribution pension scheme.
An exciting opportunity has arisen to join our expanding team of 24 paid and 23 volunteer staff to further develop the quality of our advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type III advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.
Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire.
The Advice Services Manager has responsibility for the bureau advice service including being responsible for a high level of quality assurance. The post holder will manage a diverse team of staff and have overall responsibility for volunteers as well as responsibility for aspects of bureau management as part of the senior management team. There is a requirement to ensure bureau contribution to national and local social policy development activities.
We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.
Enthusiasm, strong social awareness, good communication skills and an excellent team player with the ability to head up a team of staff and volunteers are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential.
This post specifically exists to manage and ensure the delivery of a high quality, generalist advice service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to a team of staff and volunteers who deliver the service, checking the quality of their work and ensuring this complies with Scottish National Standards and the Citizens Advice Scotland membership schemes. This post also supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our volunteer coordinator.