We have got an exciting opportunity to join our fantastic team at Scout Adventures Fordell Firs.
We are seeking an enthusiastic, self-motivated individual who has an outstanding work ethic, and an excellent understanding of customer service needs. This role is vital in developing the customer journey experience as we look to provide a welcoming environment for our guests and ensure they have a positive, memorable experience.
Role Summary and Purpose
This role will be pivotal in developing and delivering our customer journey from the initial enquiry stage to post departure. This position will involve building and enhancing relationships with potential and existing customers, efficiently responding to all booking requests, and ensuring all our customers’ expectations are exceeded during their visit.
It’s the people that make Fordell Firs an amazing place and you will be no exception! You will have to have an appreciation of what it takes to deliver a first class customer experience. You must be friendly, approachable and have an outstanding work ethic to ensure you can keep on top of this fast moving activity centre. You must also have a love for people, and the ability to communicate effectively with people from a wide range of backgrounds.
We are seeking an experienced individual with a passion for Outdoors and Adventure to lead our team at Scout Adventures Fordell Firs.
We are looking for a centre manager who will be business focused and results driven, with a passion for excellence in customer service. Ideally with a background in the outdoor industry, you will have experience and a positive track record in business development and improvement, and working with a complex group of staff, customers and volunteers.
Role Summary and Purpose
Scout Adventures Fordell Firs is a 48 acre site based just outside Dunfermline, Fife. It has indoor accommodation for 67, a tented village for 64, and camping for more than 800. It has a strong reputation for providing day and residential visits & events to our members, schools, youth groups and charities for young people with additional support needs.
This role will primarily focus on leading, developing and managing the Scout Adventures Fordell Firs team to deliver a quality programme, create new on site adventurous activities, and to meet all safety and financial targets.
It’s the people that make Scout Adventures Fordell Firs an amazing place and you will be no exception! You will have an appreciation of what it takes to deliver a first class experience and will be able to ensure quality and consistency is maintained at all times through inspiring and motivating your team. You must be friendly and approachable whilst able to uphold our organisational values, and ensure that this is embedded within the staffing and volunteering teams.
We have got an exciting opportunity to join our friendly staff team as Marketing & Digital Communications Officer.
We are seeking an experienced, creative and enthusiastic individual with a focus on quality and impact to play a key role in helping us develop and deliver engaging, exciting and meaningful marketing and communications to our members, key stakeholders, and the wider public.
In this role, you will lead on shaping and delivering our digital communications, and the marketing of Scouts Scotland and our three Scout Adventure Centres in Scotland at Fordell Firs, Meggernie, and Lochgoilhead.
While embracing our values, you will be creative, driven and innovative with a strong track record of delivering and analysing effective marketing and communications through established and emerging digital and traditional channels. You must be a strong team player, able to inspire and motivate the people you support, work with complex groups of people, and have excellent planning, design and copywriting skills.
This is a really exciting opportunity to grow and develop the communications of Scotland’s largest mixed youth organisation, work with an established and inspiring brand in a friendly team, and really make a difference to the lives of young people across Scotland.
We have got an exciting opportunity to join our staff team as Scouting Operations Officer (Inclusion).
We are seeking an experienced individual with a focus on outcomes and impact to play a key role in helping us achieve our vision of preparing more young people with skills for life by ensuring they are supported by amazing leaders delivering an inspiring programme.
Inclusion is a core strand of our new strategy. As part of a busy team, you will work with volunteers and colleagues to maximise opportunities to make Scouts more inclusive, identifying priority areas, ensuring that we are reaching communities where Scouts is currently under-represented, and ensuring an inclusive approach is central to everything we do. You will form relationships within communities across Scotland to understand their needs, and how we can work with them to ensure young people can access our evidence-based programme. You will also work with our volunteers across Scotland to support local inclusion objectives, while also supporting the wider Scouting Operations Operational Plan.
While embracing our values, you will be results driven with a strong track record of setting and meeting targets with defined outcomes. You must be a strong team player, able to inspire and motivate the people you support, work with complex groups of people, and have excellent communication and networking skills.