Dalkeith and District Citizens Advice Bureau
Dalkeith and District Citizens Advice Bureau

Charity registered in Scotland SC000593

Citizens Advice.

Closed vacancies
This vacancy has now closed

Income Maximisation Officer – Outreach

  • Part time
  • £25,000 pro-rata
  • Various locations in Midlothian
  • Closing 30th November 2021

Dalkeith CAB offers holistic, free, impartial, independent, confidential and quality assured advice and information to people who live or work in Midlothian. We strive for a fairer Scotland where people are empowered and their rights respected.

This new post will be part of the Income Maximisation service of the CAB. They will provide information and support to vulnerable people on claiming benefits and entitlements to prevent them falling into financial hardship.

Services will be delivered mainly through outreach sessions in local community settings and occasionally, through visits to people in their homes. The postholder will also share knowledge and ideas with colleagues in order to continuously improve CAB services overall.

Candidates should have experience of providing advice and information, managing complex caseloads and be self-motivated, able to use initiative while contributing effectively to a team.

The postholder must be an effective communicator, able to support vulnerable people with sensitivity and clarity and be confident in using IT and telephony systems.

An up to date understanding of the UK and Scottish benefits systems, especially related to disability and an awareness of local services for referral and signposting of clients is important.

Commitment to the aims and policies of Dalkeith CAB and working in a client-driven, volunteer-led community advice and information service is essential.

In return for your expertise and dedication, you’ll receive a generous holiday allowance, regular learning and development opportunities, an employers’ contributory pension and be part of a team passionate about making a difference for the local community.