Working closely with the Digital and Design Manager, the Design Co-ordinator will be a pivotal role in helping to influence, shape and deliver our key business priorities both internally and externally. There will be great opportunities take ownership of our brand as well as to learn new skills, gain experience and knowledge related to design, as well as understand wider business context and the housing sector.

The post of Business Services Assistant is a generic role that contributes to the SFHA’s success by meeting the administrative support needs of the whole organisation.

The post holder will provide administrative and business support in line with organisational needs and priorities and will work generically, recognising differences in aptitude, experience and preferences within the team. The post holder will be required and expected to operate flexibly as part of a team sharing knowledge, workload and tasks as directed by the Office Manager. They may be supervised day to day by the Director of Operations, Director of Public Affairs and Communications or Director of Policy and Membership (or other staff as delegated) when supporting those business streams.

This approach is designed to permit a flexible approach to business needs ensuring that resources can be directed to key priorities as and when needed and will also promote consistency of the quality of support provided. It will also allow for personal growth and development by enabling post holders to work across all areas of SFHA and therefore enhance their overall skills and knowledge within a matrix environment.

Context of the Role

SFHA is the voice and membership body for housing associations and co-operatives in Scotland. Our ambition is that everyone has a good home in a successful community, with a range of high quality, affordable, safe and accessible homes that meet people’s changing needs and aspirations throughout their lives.

The Social Housing sector has been working to increase digital inclusion and participation in recent years, and the pandemic has only increased the desire and regulatory requirement for alternative methods of engaging with residents and carrying out essential services such as repairs and estate management tasks. Some smaller organisations have found it especially difficult to consider digital alternatives to traditional in person appointments - therefore the opportunity to adopt something that is already tried and tested is very appealing, and SFHA have secured funding for a post to support the housing sector to roll out Near Me.

Job Overview

The post of Near Me in Housing Project Lead for the Near Me Video Calling services has been funded by the Scottish Government for an initial period of 12 months.

The post holder will support the development and rollout of video calling services across the housing sector, for both SFHA members and Local Authorities.

Reporting to SFHA Innovation and Future Thinking Manager, the postholder will work flexibly with colleagues within SFHA, SFHA member associations, Local Authorities and the Scottish Government Near Me team.

A full Job Description and Person Specification is available for download below.

We are Housing Scotland: join us

Homes save lives. Everyone has the right to live in a safe, warm, affordable home, in a thriving community. SFHA’s members work day in, day out to make that right a reality for people across Scotland.

We are recruiting an intern to help us represent Scotland’s housing associations and co-operatives, building strong relationships with politicians and policymakers, to help our members achieve their potential.

You will provide support in managing political relationships, work with our expert policy and communications teams to draft punchy, readable briefings and identify opportunities to share our members’ work with politicians.

Enthusiasm and initiative is more important than experience for this exciting role, where you’ll have the chance to develop your communications and lobbying skills in an organisation that’s driving real change.