Charity registered in Scotland SC007443
Citizens Advice Bureau.
Hamilton CAB has secured a grant from the Scottish Government Drugs Services – Improvement Fund, administered by Corra Foundation and some match funding from SL Alcohol and Drug Partnership, to test a new approach to advice provision. Working with the Joint Development Group at The Beacons we will design and embed an advice service to meet the needs of individuals and families affected by drug and alcohol misuse and integrate advice within the whole systems approach to recovery.
The successful candidate will be self motivated, competent to Type II in SNS Welfare Rights and housing and good general competence in other areas of advice. You will be an experienced practitioner, able to take a holistic and asset based approach to working with people who are marginalised.
You will be confident, organised, and able to provide effective support and supervision to project staff and with the ability to build and sustain positive relationships with colleagues and external partners. Excellent communication, interpersonal, IT and case management skills are essential.
This new Project funded by Scottish Legal Aid Board will help to change the way Citizens Advice in South Lanarkshire delivers debt advice by improving access and focusing on the needs of individuals approaching us for help with debt.
The Money Advisers will respond to people contacting our new South Lanarkshire Debt Helpline. You will provide a holistic diagnosis of the client’s problems, helping to resolve the enquiry if possible and identifying whether the client is able to self-help. You will offer contact by telephone, email, make use of virtual platforms and other tools. You will assess communication and support needs and refer on for face to face appointment, other specialist advice and support. Your aim is to provide the most effective service to suit the needs of the person calling.
A competent adviser, you will be willing to quickly take up the training opportunities to develop your money advice skills and knowledge. You will have excellent communication skills and person centred in the way you work. You will be numerate, and literate with excellent IT skills. Attention to detail and an ability to be flexible and adapt the way you work will be essential.
We anticipate the service will operate for 55 hours per week and the Money Advisers will work on a rota basis to cover the operating hours. This will include evening and weekend working. The remaining hours will be used for staff training, meetings etc. The hours of operation may change to meet the needs of our communities learning from Project monitoring and service users feedback.
This post is funded until 31st March 2023.
Full induction, training and support will be provided.
This is a new role within HCAB funded by the Scottish Government to provide additional resources to the CAB network to meet the anticipated demand for debt advice in 2021-2022 as a result of the COVID-19 pandemic.
You will join our Money Advice Team which includes the new SL CAB Debt Helpline team and a service co-ordinator providing admin and casework assistance. The team is supervised by the Money Advice Lead Officer.
You will be an experienced money adviser able to undertake Type II money advice casework; provide in-session money advice support to volunteer advisers within our generalist service and take part in quality of advice peer review arrangements;
Competency in working with the social security systems and recent experience of providing money advice to Scottish National Standards competency is essential, along with an enthusiasm and commitment to support the principles of volunteerism. Strong effective communication skills, the ability to work as part of a team, problem solve and a flexible approach are all essential. HCAB is currently working in a blended way with a mix of office and home based working on a rota basis. To meet local demand we are working towards provision of a 6 day service and ability to work early evenings and Saturday morning on a planned basis is essential.