This position represents the opportunity to work for a leading national charity during an exciting phase in our new strategy.
We are currently piloting a new webchat service that offers consumers a gateway into regulated debt advice services.
The project aims to effectively pre-prepare debt clients meaning that they are better equipped when they get into debt advice. The service delivers the following objectives:
- Answer any initial crisis questions to help address emergency situations
- Identify outstanding debt levels
- Identify entitlement to benefits
- Initial assessment of income and expenditure