Current vacancies

Multi Channel CAB Adviser

  • Full time
  • £22,186
  • Inverness
  • Closing 6th December 2019

The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Money Talks Team (MTT) and Help to Claim projects. This is delivered through the channels of telephone, web chat and face-to-face interaction with clients.

Project aims:

  • Help to Claim aims to support people to make a Universal Credit claim - from initial claim to first full correct payment
  • Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi Channel Adviser covering Money Talks Team and Help to Claim projects. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Hours: 35 Hours per week. The requirement to be available from 8am and up to 6pm is essential and will be allocated on a rota basis.

Type of contract: Fixed-term contract until October 2020 (it is hoped that both projects will receive continued funding beyond this date)

Shortlist
Closed vacancies
This vacancy has now closed

Business Development Manager

  • Full time
  • £27,309
  • Inverness
  • Closing 23rd September 2019

We are looking for a highly motivated and ambitious individual with a passion for our organisation its aims and ethos together with the drive to see and achieve new revenue streams.

As part of the Senior Leadership Team the Business Development Manager working under the direction of the General Manager will be responsible for diversifying the business and developing a pipeline of exciting new and innovative opportunities which will support the changing needs of residents, building on our strong successful track record locally.

In addition the post holder will oversee all Administrative functions in the Bureau.

This role primarily involves working with the General Manager in:

  • Devising and driving forward the business development strategy across a range of existing and new income streams
  • Building and developing a pipeline of multi-year funding grants and contract income
  • To ensure that relationships with funders are maintained and that reporting to funders is achieved on time and in accordance with requirements.
  • Securing significant income to underpin the Bureau’s ambitious growth strategy
  • Driving innovation into service delivery
  • Deputising for the Senior Executive Team as required
  • Overseeing the Administration Department at the Bureau and the services it provides to specialist departments.

The successful candidate will have:

  • Experience of income generation activities, including bidding for contracts, statutory grants and successful funding applications
  • Experience of building constructive partnerships and collaborations which deliver income revenues
  • Values and beliefs which are aligned to the work of Citizens Advice
  • An innovative and entrepreneurial flair, ability to generate new ideas quickly and a ‘can do’ proactive approach to their work
  • Flexibility and ability to adapt to the changing demands of the role
Shortlist
This vacancy has now closed

Energy Best Deal Post

  • Full time or Part time
  • £19,932
  • Inverness
  • Closing 23rd September 2019

1 x 35 Hour Post per week to be worked over 5 days per week OR 2 x 17.5 hour posts may be considered.

The Post will require the successful applicant/s to give presentations and talks to local community groups as well as carry out benefit checks and provide advice and information on income maximisation.

Applicants must have a good working knowledge of benefits and money advice as well as a good understanding/knowledge of fuel poverty and preventative measures/remedies and the ability to provide holistic advice.

All applicants must be able to manage their time effectively.

Shortlist
This vacancy has now closed

Triage Adviser

  • Full time
  • £23,221 – £25,370
  • Inverness
  • Closing 30th October 2019

Knowledge of Money Advice work, Housing Advice, Employment Advice and Welfare Benefits Advice is essential, as well as good communication, casework and I.T. skills.

Key work areas and tasks:

Advice giving

·Work as part of the triage team to allocate clients to volunteer Advisers as appropriate.

·Assist, support and oversee the General Advisers in: -

­Their use of the Citizens Advice Information System to find, interpret and communicate the relevant information to their clients.

­Researching and exploring options and implications so that clients can make informed decisions.

­Acting for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.

­Negotiating with third parties such as statutory and non-statutory bodies as appropriate.

­Referring internally or to other specialist agencies as appropriate.

­Ensuring that all work conforms to the bureau's Office Manual and Quality Standards at the appropriate level.

­Maintaining detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Social policy

  • Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
  • Alert clients to social policy options.

Professional development

  • Keep up to date with legislation, policies and procedures and undertake appropriate training.
  • Read relevant publications.
  • Attend relevant internal and external meetings as agreed with the line manager.
  • Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Page 2/2 Triage Worker Job Description and Person Specification

Administration

  • Use IT for statistical recording, record keeping and document production.
  • Ensure that all work conforms to the bureau's systems and procedures.
  • Provide statistical information on the number of clients and nature of cases.

Other duties and responsibilities

  • Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
  • Demonstrate commitment to the aims and policies of the CAB service.
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification

  • Understanding of and commitment to the aims and principles of the CAB service and its equal opportunities policies.
  • Experience of giving advice on Welfare Rights, Housing, Employment and Money Advice Issues.
  • Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
  • Ability to monitor and maintain own standards.
  • Effective written and oral communication skills with particular emphasis on negotiating.
  • Understanding of the issues involved in interviewing clients.
  • Understanding of the issues affecting society and their implications for clients and service provision.
  • Ability to use IT in the provision of advice.
  • Flexibility and willingness to work as part of a team.
  • Willingness to learn and develop skills in advice topics.
  • Ability to research, analyse and interpret complex information.
  • Numeracy skills required to understand statistics and check calculations.
Shortlist