Inverness Badenoch & Strathspey CAB
Inverness Badenoch & Strathspey CAB

Charity registered in Scotland SC003951

Inverness Badenoch & Strathspey CAB has been providing the Highland community of Inverness with a vital advice and information service for many years and this has now been extended to include the communities of Badenoch and Strathspey. We provide FREE, CONFIDENTIAL, IMPARTIAL and INDEPENDENT information and advice on a variety of subjects. ​ We also recognise the importance of empowering our clients to take control, make their own decisions and improve their own lives.

Closed vacancies
This vacancy has now closed

Gambling Support Service Training and Engagement Officer (North)

  • Part time
  • £22,836 – £25,348 pro-rata
  • Inverness
  • Closing 16th April 2021

The Gambling Support Service Training and Engagement Officer (North) is required to develop and deliver a variety of training and engagement opportunities to Citizens Advice Bureaux and other organisations to support them in identifying and assisting those experiencing or at risk of gambling related harm. The post holder will also provide advice, guidance and support directly to individuals on key areas of CAB advice including benefits, debt and housing.

Shortlist
This vacancy has now closed

Assistant Equality and Employment Rights Adviser

  • Full time or Part time
  • £20,529 – £23,537
  • Inverness
  • Closing 28th May 2021

The successful candidate(s) will join our Equality and Employment Rights department. The new post(s) will be to provide practical support to the existing team as required including to advise to manage internal and external enquiries and assist clients and/or stakeholders via administrative tasks, and giving and facilitating the provision of equality and employment rights advice at Levels I and II once trained. The post holder will also assist with the development of the service and help to progress any social policy issues both locally and nationally.

No experience necessary as full training will be given.

Shortlist
This vacancy has now closed

Rural Affordable Warmth Project Worker

  • Full time or Part time
  • £18,924 – £20,394
  • Inverness
  • Closing 20th July 2021

  • To provide and co-ordinate in partnership with Changeworks a pathway for clients to access advice.
  • To provide advice direct to clients.

Please refer to the Job Description and Person Specification for full information on this post.

Please note: This is an office based post however, due to the current situation the ability to work from home may also be required.

Shortlist
This vacancy has now closed

Top job! Deputy Manager

  • Full time
  • £32,000 – £40,359
  • Various locations across Inverness, Badenoch and Strathspey
  • Closing 4th October 2021

To oversee the operational management of the Bureau including delivering quality advice services to clients. To deputise for the Chief Officer in their absence and fulfil the responsibilities of that role.

Working across various sites currently:

  • Inverness
  • Aviemore
  • NHS Highland locations within Inverness, Badenoch and Strathspey

Depending on the needs of the service, work may also be carried out at outreach locations throughout our area as required.

Reporting to: Chief Executive Officer

Shortlist
This vacancy has now closed

Housing Advice Specialist Adviser

  • Full time or Part time
  • £22,000 – £24,500
  • Inverness
  • Closing 8th October 2021

In conjunction with Safe Deposits Scotland, Inverness Badenoch and Strathspey Citizens Advice Bureau are pleased to launch a new service that will provide comprehensive Housing advice and information to clients within the Private Rented Sector (PRS). The role will provide a one stop advice service covering income maximisation, fuel and energy, debt, housing rights up to and including representation at 1st Tier Tribunal and ongoing casework. The role focuses ultimately on the prevention of homelessness and on ensuring improved standards for the PRS including landlords and the promotion of good practice and support to the sector. The role will involve working closely with other specialist teams to carve out a dedicated PRS Advice Project. Promoting early access to advice and normalising the provision of money advice, fuel, household and energy advice as a service available to the sector. The role will also involve working closely with local stakeholders, setting up a landlord and tenant forum and alongside the Money Advice and Housing Services Manager the promotion of the new service as well as training sessions to landlords and to other stakeholders. The ability to produce reports, collate data and carry out presentations as well as a caseworkers role are vital to this position to ensure we meet our aims.

Shortlist
This vacancy has now closed

Money & Housing Adviser

  • Full time
  • £24,396 – £26,654
  • Office Based: Union Street, Inverness - Some flexibility may be possible
  • Closing 13th January 2022

Reporting to: Deputy Manager

Purpose of Role

To work with the existing team to enhance the services ability to provide level III (National Standards) in money advice and housing. To provide senior level housing and debt advice to other teams via second tier support and to carry a caseload that reflects this ability in both money and housing advice.

Key Duties

  • Work with the team to undertake detailed casework on multiple and complex debt problems, including the preparation of financial statements, negotiation with creditors and maintenance of detailed case notes. Work with other staff to enhance the standard in housing advice and be able to represent at court and tribunal for housing matters and, where appropriate, debt cases also.
  • In co-operation with Advice and Services Coordinators ensure a systematic approach to cases and that a full advice service is given to clients.
  • Ensure that research work, telephone calls and/or correspondence relating to casework is undertaken timeously and casework is followed up and to
  • Support the Senior Leadership Team with production of reports and information for funders.
  • Be pro-active in reviewing processes and consult with and work alongside the team and staff / volunteers.
  • To train and support Advisers (voluntary and paid) in money advice and housing issues.
  • To assist with case checking, feedback and peer review within money advice and housing to meet standards of Money Advice Scotland, AIB, MAS, CAS, Bureau and Scottish National Standards for advice providers quality standards.
  • Have a thorough knowledge of and be able to identify the appropriate option for money advice clients and support the client in that option. Including sequestration, protected Trust Deeds and a payment plan under the Debt Arrangement Scheme.
  • Meet the competencies as required by the Money Advice Quality Framework for case workers.
  • Meet the competencies required to become an authorised person for the purposes of issuing certificates of sequestration (Home Owner and Debtor Protection (Scotland) Act 2010). Meet the competencies required to become an authorised person for the purposes of registering clients for a payment plan under the Debt Arrangement Scheme.
  • Keep accurate and up to date case records on CASTLE (Case recording System) and ensure the maintenance of an effective case management system.
  • Ensure the maintenance of detailed statistics in relation to individual debt and housing clients. Including recording of all client financial gain.
  • Attend team/staff meetings and training as required.
  • Produce reports as requested by the Bureau Management and Board of Directors
  • Work co-operatively with Bureau staff to publicise the work of the Bureau, raise awareness of money management and undertake preventative work by supporting or undertaking relevant community initiatives.

PERSON SPECIFICATION:

Essential criteria:

Qualification:

  • Qualified to degree level or equivalent is desirable or ability to clearly evidence being able to carry out the tasks required.

Technical skill:

  • Experience of money advice and housing case work, up to and including representation.
  • Ability to coach and develop others in providing advice.
  • An evidenced commitment to continuous professional development.
  • Proficient in use of IT systems
  • Ability to work under pressure, facing competing demands and finding appropriate solutions.
  • Experience of contributing to organisational change and development.

Values and Behaviours:

  • Strong communication and team working skills.
  • Strong organisational skills particularly for case management.
  • An understanding of and respect for the volunteer led ethos of CAB and an ability to reflect this in their day to day work.
  • Approachable and friendly; able to build strong working relationships, based on trust and respect.
  • Ability to maintain confidentiality at all times.
  • A positive can-do and proven effective approach to problem solving and challenging situations.
  • Demonstrable commitment to the aims and principles of Citizens Advice.
Shortlist
This vacancy has now closed

Triage Adviser

  • Full time
  • £24,396 – £26,654
  • Office Based: Union Street, Inverness
  • Closing 10th January 2022

Responsible to: Advice and Service Coordinator Frontline Services

Purpose of Role

To work Work as part of the Frontline Service team to support the information gathering, provision of advice, case capture and handling onto completion or referral including dealing with emergencies with empathy and professionalism.

Job Description

Knowledge of Welfare Benefits, Energy Advice, Money Advice work, Housing Advice, Employment Advice and Advice is essential, as well as good communication, casework and I.T. skills.

Key work areas and tasks:

Advice giving

Assist and support the Advice and Service Coordinator for Frontline Services to: -

  • Support volunteers in their roles as general Advisers to provide good quality advice to clients.
  • Research and explore options and implications so that clients can make informed decisions.
  • Undertake regular support for clients experiencing emergencies on a day to day basis.
  • Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
  • Refer internally or to other specialist agencies as appropriate.
  • Ensure that all work conforms to the bureau's Quality Standards at the appropriate level.
  • Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

Social policy

  • Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
  • Alert clients to social policy options.

Professional development

  • Keep up to date with legislation, policies and procedures and undertake appropriate training.
  • Attend relevant internal and external meetings as agreed with the line manager.
  • Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate.

Administration

  • Use IT for statistical recording, record keeping and document production.
  • Support and help to develop new ways of working including webchat and email to deliver frontline services
  • Ensure that all work conforms to the bureau's systems and procedures.

Other duties and responsibilities

  • Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
  • Demonstrate commitment to the aims and policies of the CAB service.
  • Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Person specification

  • Understanding of and commitment to the aims and principles of the CAB service and its equal opportunities policies.
  • Experience of giving advice on Welfare Rights, Energy, Housing, Employment and Money Advice Issues.
  • Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
  • Ability to monitor and maintain own standards.
  • Effective written and oral communication skills.
  • Understanding of the issues affecting society and their implications for clients and service provision.
  • Ability to use IT in the provision of advice.
  • Flexibility and willingness to work as part of a team.
  • Willingness to learn and develop skills in advice topics.
  • Ability to research, analyse and interpret complex information.
  • Numeracy skills required to understand statistics and check calculations.  An understanding of and respect for the volunteer led ethos of CAB and an ability to reflect this in their day to day work.
Shortlist
This vacancy has now closed

Advice Worker

  • Part time
  • £20,940 pro-rata
  • Inverness
  • Closing 28th February 2022

Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 60 employees and volunteers working over 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstance.

Purpose of the Role

As an Adviser Worker, you will have an interesting and rewarding role giving advice on a range of topics including benefits, housing, debt, family issues and employment. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to.

At IBS CAB you will have the opportunity to gain a broad knowledge in a range of topics as well as developing your skills and experience. You will be supported through an extensive initial training programme and encouraged to continually develop during your time with us.

Shortlist
This vacancy has now closed

Frontline Adviser

  • Part time
  • £24,396 – £26,654 pro-rata
  • Inverness
  • Closing 28th February 2022

At Inverness, Badenoch & Strathspey CAB we are a friendly team of over 60 employees and volunteers working across 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to make choices.

Purpose of the Role

To act as a frontline of service to those contacting the bureau for advice and information. To provide advice where possible to clients at first contact and collect / report information and refer appropriately where this is not possible.

To assist clients who may be in emergency situations with enquiries relating to housing rights, benefits, debts and all areas of CAB advice. To work alongside the Advice and Services Coordinator and other team members to provide support to volunteers.

This role will suit a resilient and empathetic person who is able to work under pressure but enjoys the challenges of advice delivery and is able to work in a non-judgmental and impartial, confidential manner.

The role offers a supportive and friendly environment where we work to provide our community with advice, information and options to allow informed choices. The role also provides opportunities for continuous development and training.

Ideally with experience of advice delivery or an ability to evidence similar transferrable skills.

Shortlist
This vacancy has now closed

Welfare Rights Adviser

  • Part time
  • £24,396 – £26,654 pro-rata
  • Inverness / Aviemore
  • Closing 28th February 2022

1 x Welfare Rights Adviser Aviemore based – up to 21 hours

1 x Welfare Rights Adviser – Inverness based – up to 21 hours

At Inverness, Badenoch & Strathspey CAB we are a friendly team of over 60 employees and volunteers working across 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to make choices.

Purpose of the Role

To provide holistic advice on a range of welfare benefits issues. To offer clients advice and information to maximise their income and to ensure they are receiving the correct entitlements. This will including conducting full benefit checks, better off calculations, assisting clients with revision, supersessions and appeals of benefit decisions and also assisting client to navigate their benefit claims. The role will also require to provide advice on all areas of entitlements for clients such as energy, charitable applications or assistance with health costs for example.

The role will require someone who has experience or understanding of the benefits system, ideally in provision of advice, information and representation however someone who can evidence similar transferrable skills in another setting may be considered also. This role will suit a resilient and empathetic person who is able to work under pressure but enjoys the challenges of advice delivery and is able to work in a non-judgmental and impartial, confidential manner.

The role offers a supportive and friendly environment where we work to provide our community with advice, information and options to allow informed choices. The role also provides opportunities for continuous development and training.

Shortlist
This vacancy has now closed

Business Development Manager

  • Full time
  • £27,451 – £33,816
  • Inverness
  • Closing 25th March 2022

We are looking for a highly motivated and ambitious individual with a passion for our organisation, its aims and ethos together with the drive to see and achieve new revenue streams.

As part of the Senior Leadership Team the Business Development Manager working under the direction of the General Manager will be responsible for diversifying the business and developing a pipeline of exciting new and innovative opportunities which will support the changing needs of residents, building on our strong successful track record locally.

In addition the post holder will oversee all Administrative functions in the Bureau.

This role primarily involves working with the General Manager in:

  • Devising and driving forward the business development strategy across a range of existing and new income streams
  • Building and developing a pipeline of multi-year funding grants and contract income
  • To ensure that relationships with funders are maintained and that reporting to funders is achieved on time and in accordance with requirements.
  • Securing significant income to underpin the Bureau’s ambitious growth strategy
  • Driving innovation into service delivery
  • Deputising for the Senior Executive Team as required
  • Overseeing the Administration Department at the Bureau and the services it provides to specialist departments.

The successful candidate will have:

  • Experience of income generation activities, including bidding for contracts, statutory grants and successful funding applications
  • Experience of building constructive partnerships and collaborations which deliver income revenues
  • Values and beliefs which are aligned to the work of Citizens Advice
  • An innovative and entrepreneurial flair, ability to generate new ideas quickly and a ‘can do’ proactive approach to their work
  • Flexibility and ability to adapt to the changing demands of the role
Shortlist
This vacancy has now closed

Equality and Employment Rights Adviser

  • Full time or Part time
  • £25,099
  • Inverness
  • Closing 25th April 2022

We are looking for a new Equality and Employment Rights Adviser to work in our new Highland Equality in Action Project Team. Reporting to our Fair Work in Action Co-ordinator and Deputy Manager. The new post(s) will be to provide advice and information at Levels I and II in regards to equality rights and related employment rights breaches and will assist with the development of the service and social policy issues both locally and nationally.

Some experience desirable though not essential as full training will be given.

For further information please refer to the Job Description attached.

This is an office based post however, due to the current situation the ability to work from home may also be required.

Shortlist
This vacancy has now closed

Advice Worker

  • Full time or Part time
  • £21,359
  • Union Street, Inverness
  • Closing 25th August 2022

About Us

Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 60 employees and volunteers working over 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstance.

Purpose of the Role

As an Adviser Worker, you will have an interesting and rewarding role giving advice on a range of topics including benefits, housing, debt, family issues and employment. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to.

At IBS CAB you will have the opportunity to gain a broad knowledge in a range of topics as well as developing your skills and experience. You will be supported through an extensive initial training programme and encouraged to continually develop during your time with us.

Shortlist
This vacancy has now closed

Fuel Debt Adviser

  • Full time
  • £21,359 – £24,488
  • Union Street, Inverness
  • Closing 29th August 2022

About Us

Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 60 employees and volunteers working over3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstance.

Purpose of the Role

To support clients who areeexperiencing fuel poverty and other debt related hardship to maximise their income, reduce their expenditure, access grant and crisis funding and provide advice to help clients build financial wellbeing.

As a Fuel Debt Adviser, you will have an interesting and rewarding role giving advice on a range of topics including debt, benefits, home energy efficiency measures as well as the broad range of other areas we provide advice on. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to.

You will work as part of the Money Advice Team and will have the opportunity to gain a broad knowledge in a range of topics as well as developing your skills and experience. You will be supported through an extensiveinitial training programme and encouraged to continually develop during your time with us.

Shortlist
This vacancy has now closed

Welfare Rights Adviser

  • Full time
  • £24,884 – £27,187
  • Inverness
  • Closing 29th August 2022

About us

At Inverness, Badenoch & Strathspey CAB we are a friendly team of over 60 employees and volunteers working across 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to make choices.

Purpose of Role

To provide holistic advice on a range of welfare benefits issues. To offer clients advice and information to maximise their income and to ensure they are receiving the correct entitlements. This will including conducting full benefit checks, better off calculations, assisting clients with revision, supersessions and appeals of benefit decisions and also assisting client to navigate their benefit claims. The role will also require to provide advice on all areas of entitlements for clients such as energy, charitable applications or assistance with health costs for example.

The role will require someone who has experience or understanding of the benefits system, ideally in provision of advice, information and representation however someone who can evidence similar transferrable skills in another setting may be considered also. This role will suit a resilient and empathetic person who is able to work under pressure but enjoys the challenges of advice delivery and

is able to work in a non-judgmental and impartial, confidential manner.

The role offers a supportive and friendly environment where we work to provide our community with advice, information and options to allow informed choices. The role also provides opportunities for continuous development and training.

Shortlist
This vacancy has now closed

Housing Adviser

  • Full time or Part time
  • £24,884 – £27,187
  • Inverness
  • Closing 5th September 2022

Inverness, Badenoch and Strathspey CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of over 60 employees and volunteers working over 3 locations (Inverness, Raigmore and Aviemore) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decisions and feel empowered to improve their personal circumstances.

We would be interested to hear from applicants who have experience of providing advice, ideally in housing and homeless law but are also interested to hear from people who can evidence similar transferrable skills. The person will be expected to provide advice to clients to meet National Standards in Advice in Housing Level II /III if not immediately, within a reasonable time.

The post specialises in housing and homeless advice and will complement our existing teams and work with other advisers in relation to housing, money advice, welfare benefits, immigration law and many others areas. You will work as part of a supportive team ensuring our clients receive a holistic service enabling them to exercise their rights and access the benefits and services they are entitled to.

The role would also benefit from someone with experience of working with clients who may have multiple and complex needs including, at times clients, experiencing distressing and emergency situations.

At IBS CAB you will have the opportunity to gain a broad knowledge in a range of topics as well as developing your skills and experience. You will be supported through an extensive initial training programme and encouraged to continually develop during your time with us.

Please note that this post is subject to the completion of a criminal records declaration and a satisfactory Basic Disclosure check.

Shortlist
This vacancy has now closed

Money Advice and Energy Co-ordinator

  • Full time or Part time
  • £28,000
  • Inverness
  • Closing 9th September 2022

The post holder will be required to coordinate and oversee the Money Advice and Energy team. They will work with the Deputy Manager to ensure that the team is able to provide specialist and holistic advice on Money Advice and Energy. They will be required to carry a caseload in order to be able to comply with money advice quality standards and will receive full support of the existing money advice team and others in order to achieve this.

On occasion the post will be required to represent the bureau in stakeholder engagement in relation to money advice, energy and associated issues.

Job Description

Key responsibilities

  • To co-ordinate and develop money advice and energy services within the Bureau.
  • To work with the Deputy Manager and Training and Development Manager to implement training, processes, case management and quality of advice oversight in order to ensure best practice and a supportive and collaborative service to volunteers and other staff.
  • To work with the Deputy Manager and general Manager to promote compliance with Scottish National Standards for Advice Service and Information Providers, Citizens Advice Scotland Quality of Advice Standards as well as any funder, project, reporting, legislative or guidance requirements in respect of the key areas.
  • To carry an active money advice caseload and to supervise staff working on energy and provide volunteer support also.
  • To produce reports as required and work with the management team where required.
  • To undertake and work with the existing money advice team on complex cases which may include negotiating and making representations on behalf of clients to key stakeholders in a constructive and effective way in order to achieve the best outcomes.

The above job description is not exhaustive and is clarified and intended to include broad duties inherent of the post.

Person specification

Knowledge, skills and experience

Essential

  • Competency in line with Money Advice Service requirements.
  • Experience of money advice and energy case work as well one or more of the associated topics i.e. welfare rights and/or income maximisation.
  • Excellent level of IT literacy (MS Office and other relevant software).
  • Experience of writing reports, and making presentations to audiences.
  • Experience of successfully working on own initiative and managing own workload.
  • Evidenced ability to train other staff
  • Experience of building constructive partnerships with stakeholders.
  • Excellent representation, negotiation, presentation; communication and people skills.
  • Ability to identify and action own training needs and to work effectively to enhance continual professional development including keeping up to date with any relevant legislation; procedures; guidance; directives and advice topics.
  • Knowledge of the energy sector and current concerns in household costs, costs of living issues and fuel poverty.

Desirable

  • Knowledge of the aims and principles of the CAB service.
  • Completion of CAB Adviser Training Programme.
  • Technical understanding of energy supply, billing, meters and regulation.
Shortlist