Inverness Badenoch & Strathspey CAB
Inverness Badenoch & Strathspey CAB

Charity registered in Scotland SC003951

Inverness Badenoch & Strathspey CAB has been providing the Highland community of Inverness with a vital advice and information service for many years and this has now been extended to include the communities of Badenoch and Strathspey. We provide FREE, CONFIDENTIAL, IMPARTIAL and INDEPENDENT information and advice on a variety of subjects. ​ We also recognise the importance of empowering our clients to take control, make their own decisions and improve their own lives.

Closed vacancies
This vacancy has now closed

Multi Channel CAB Adviser

  • Full time
  • £22,186
  • Inverness
  • Closing 20th January 2020

The Citizens Advice network is contracted to deliver a comprehensive, enhanced support service encompassing the Money Talks Team (MTT) and Help to Claim projects. This is delivered through the channels of telephone, web chat and face-to-face interaction with clients.

Project aims:

  • Help to Claim aims to support people to make a Universal Credit claim - from initial claim to first full correct payment
  • Money Talks Team aims to motivate low income families to seek financial advice to maximise their income by ensuring that they are not paying more for essential goods and services than they need to and that they are getting all the benefits, grants and exemptions (council tax, energy) to which they are entitled.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice and income maximisation benefit checks, to join us as a Multi Channel Adviser covering Money Talks Team and Help to Claim projects. In this role you will use telephony and webchat as well as seeing clients face-to-face to ensure they get the advice, information and support needed.

To succeed, you will need relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. You will be experienced on using benefit entitlement calculators and in explaining the results of the benefit check. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

Hours: 35 Hours per week. The requirement to be available from 8am and up to 6pm is essential and will be allocated on a rota basis.

Type of contract: Fixed-term contract until October 2020 (it is hoped that both projects will receive continued funding beyond this date)

This vacancy has now closed

Gambling Support Service Training and Engagement Officer (North)

  • Part time
  • £23,221 – £25,370 pro-rata
  • Inverness
  • Closing 19th February 2020

The post holder will deliver a variety of training and learning opportunities as well as engagement sessions to support Citizens Advice Bureau and other stakeholders identify and assist those experiencing or at risk of gambling related harm. The person appointed will further be required to help develop the service; will provide 2nd tier support as well as advice and information to individuals in respect of the service aims.

This vacancy has now closed

Money Advice and Housing Services Manager

  • Part time
  • £28,969 pro-rata
  • Inverness
  • Closing 20th March 2020

The post holder will join the Senior Leadership Team at IBS CAB working under the direction of the General Manager and Deputy Manager and will have full responsibility for the quality of advice and effective operational delivery of money advice and housing services within the Bureau.

In addition the post holder will oversee all training and development for staff and volunteers in regards to these respective areas, will be required to undertake on occasional Duty Manager duties and will be responsible for constructively engaging with key stakeholders, keeping up to date with and advising on relevant legislative or guidance requirements and changes and identifying and progressing where required any relevant social policy issues.

Job description

Key responsibilities

  • To line manage and develop money advice and housing services within the Bureau.
  • To develop and implement any required training, strategies, processes, case management, workloads, case checking and procedures as necessary in order to ensure best practice, excellent quality of advice, 2nd tier support and effective operational delivery in regards to the respective areas is optimally achieved.
  • To oversee and ensure Bureau compliance with Scottish National Standards for Advice Service and Information Providers, Citizens Advice Scotland Quality of Advice Standards as well as any funder, project, reporting, legislative or guidance requirements in respect of the key areas.
  • To ensure relationships with funders are developed and maintained, project management for the key areas including ensuring outcomes are achieved, reporting to funders is on time and in accordance with specific requirements.
  • To provide a point of expertise to staff and advisers in respect of key areas.
  • To make ongoing recommendations and action the same in regards to best practice in respect of the key areas.
  • Undertaking and/or oversight of complex case work as necessary which will include negotiating and making representations on behalf of Clients to key stakeholders in a constructive and effective way in order to achieve the best outcomes.
  • To undertake any other work, if consistent with the purpose of the post, as directed by the Deputy Manager, General Manager and/or Board of Directors.

The above job description is not exhaustive and is clarified and intended to include broad duties inherent of the post.

Person specification

Knowledge, skills and experience


  • Competency in line with Money Advice Service requirements.
  • Completion of Shelter Housing Training Programme or comparable course.
  • Experience of effectively delivering accredited money advice and housing advice case work including representation and specialist knowledge of both areas as well one or more of the associated topics i.e. welfare rights and/or income maximisation.
  • Excellent level of IT literacy (MS Office and other relevant software).
  • Experience of writing reports, funding applications and making presentations to audiences.
  • Experience of successfully working on own initiative and managing own workload.
  • Experience of successful and effective project management.
  • Experience of advice, audit and SNS accreditation and compliance.
  • Experience of providing 2nd tier support and undertaking case checking for key areas.
  • Experience of building constructive partnerships with stakeholders.
  • Excellent representation, negotiation, presentation; communication and people skills.
  • Experience of working both on own initiative and as part of an effective team.
  • Experience of strategic and operational planning.
  • Ability to assimilate information (such as industry reports or guidance); to write reports; to keep records up to date; to extract and compile information for example for social policy and to attend meetings and be optimally effective and challenge appropriately.
  • Ability to identify and action own training needs and to work effectively to enhance continual professional development including keeping up to date with any relevant legislation; procedures; guidance; directives and advice topics.
  • Ability to identify and then action any training needs within money advice and housing teams as well as ensuring general advisers are suitably trained as required.
  • A willingness to approach work with a ‘can do’ attitude; ability to prioritise and successfully manage workload at all times.


  • Experience of working within the voluntary sector, either paid or unpaid including within CAB or CAS.
  • Knowledge of the aims and principles of the CAB service.
  • Experience of successful management of teams and/or HR knowledge.
  • Completion of CAB Adviser Training Programme.

Additional requirements

  • HR duties for money and housing advice teams (including recruitment, holiday, training, absence management planning, recording and compliance).
  • Take responsibility for personal and team safety in and out of the office in accordance with IBS CAB’s Health and Safety procedures.
  • Take responsibility for ensuring compliance in respect of other IBS CAB policies and procedures when required.
  • Ensure all information is recorded and used in line with bureau policies including confidentiality, GDPR; QAA; safeguarding equality and diversity.
  • Willingness to undertake a basic or where required a PVG disclosure check through Disclosure Scotland.
  • Able to work flexibly when required in order to meet the needs of the service.
  • To undertake any other reasonable duties and responsibilities as requested and required by the General Manager/Board.