Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Hanover provides and manages a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow by encouraging and supporting personal development, a commitment to sustainable and adaptive ICT systems, and control measures in place for the managed delivery of our services including strong adherence to robust safe working practices throughout. Hanover is currently reviewing our operating model and is considering how we retain the benefits of home working whilst ensuring that direct services are provided and the team is supported to collaborate and work together.

About the Role

The Very Sheltered Housing Manager Paisley role has come available due to internal promotion. Our Very Sheltered Housing Managers oversee the provision of housing management, support/care and catering services provided at very sheltered developments which enable older people to retain the role of tenant and to exercise choice and independence, including organising repairs/maintenance, management of rents, dealing with tenancy enquiries, and supporting customers. Please note the starting salary is £28,027 rising to £35,335 in line with company policy.

Main Responsibilities

This is an opportunity for the right person to make a real difference in the lives of our customers. The Very Sheltered Housing Manager Paisley will:

• Oversee the provision of housing management, support/care and catering services provided at very sheltered developments which enable older people to retain the role of tenant and to exercise choice and independence, including organising repairs/maintenance, management of rents, dealing with tenancy enquiries, and supporting customers.
• Lead, manage and motivate staff using a teamwork approach and to ensure that the development is adequately always staffed in accordance with approved staffing arrangements.
• Deliver quality housing management, support and care services to customers in accordance with the Association’s standards by identifying suitable applicants, managing allocations and terminations in a manner consistent with the Association’s policies.
• Ensure that customers’ enquiries are responded to timeously. To assist where required in complex or sensitive situations such as Rent Account queries or neighbour complaints or property matters.
• Communicate effectively to other staff their responsibilities and to establish, monitor and maintain consistent standards of staff performance ensuring that staff training needs are identified.
• Manage day care and respite care services effectively according to the Association’s standards.
• Ensure the provision of an efficient and effective catering service, providing regular wholesome and nutritious meals to customers in accordance with the Association’s standards for food safety to both very sheltered and any associated day centres.
• Ensure that the management of income and expenditure reporting is undertaken in accordance with the Association’s procedures.

About You

To join us, you need to have a genuine passion for helping people

• Relevant experience in a similar or equivalent role.
• Possess a sound understanding of housing management, housing support and care services environments
• Must be able to be registered and remain registered with the Scottish Social Services Council as a condition of employment
• Hold or be able to obtain, via Hanover support, REHIS Food Safety Certificates and Emergency First Aid Certificate
• Driver’s license with access to a vehicle.
• Basic computer skills, including experience using Microsoft Windows, word-processing & e-mail, plus use of corporate databases.

Apply today to join an exceptional team who make a real difference in the lives of residents and take pride in everything that they do.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive salary
• Flexible working
• Pension Options
• Enhanced Maternity Benefits
• Employee Protection Protocols
• Cycle to Work Scheme,
• Childcare Vouchers,

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

Hanover staff team is expanding due to increased care and we are looking for motivated, experienced staff to support our Varis Court Team. Varis provides care to tenants living within the development and support Health and Social Care Moray with the Unscheduled short stay properties. This is a new and exciting opportunity to become part of the team.

About the Role

21 to 35 hours per week are available. Our caring team of Home Support Workers are a vital part in delivering our exceptional service. You will be assisting in the provision of care, support and housing management services at our development in Varis Court, Forres.

You will be helping us provide a service that promotes independence, maintains dignity and encourages inclusion towards ensuring the general health and wellbeing of our cherished customers. You will be trusted with providing individual advice, practical assistance, direct personal care and emotional support to service users living in their own homes.

Main Responsibilities

This important Home Support Worker Forres role involves shift work, including weekends, early and back shifts. You will be working as part of a team to ensure that services are delivered flexibly, innovatively and in a dignified, safe and stimulating way. Promoting independence and encouraging customers to exercise choice and independence.

• Partner with the customer to ensure practical care and domiciliary needs are met and positive outcomes are achieved.
• Contribute to the care planning process and implementation and liaison with external agencies, family members and carers.
• Assistance with personal cleanliness, mobility support, support with daily personal tasks and general housekeeping.
• Providing all aspects of personal care in line with care plans
• Medication administration from level 1-4
• Wear fluid resistant face masks, and to use other Personal Protective Equipment as required, in accordance with our Coronavirus Risk Assessments.
• Key working

About You

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year experience in a care setting.
• Demonstrated commitment and ability to undertake care practice in accordance with the Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate sympathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker, covering a 24 hour shift pattern.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold an SVQ level 2 in Health and Social Care or willing to achieve through training.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Ongoing Continuing Professional Development (CPD)
• Pension Options
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. Hanover provides and manages a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow by encouraging and supporting personal development, a commitment to sustainable and adaptive ICT systems, and control measures in place for the managed delivery of our services including strong adherence to robust safe working practices throughout.

Main Responsibilities

We currently have three positions available as a Mobile Support Worker. The mobile worker would be responsible for providing cover at our Housing with Care developments. As a mobile worker you would be expected to travel between Elgin, Forres and Buckie as and when required. You’ll be provided with a well-established induction program to help you have the confidence and skills required to work autonomously in each service. The role involves:

• Providing all levels of personal care in line with care plans
• Administering medication up to level 4
• Housing management services including organising repairs/maintenance, and H&S checks
• Provide physical care to assist clients carrying out tasks of day to day living e.g. meal provision
• General cleaning and housekeeping tasks
• Promoting independent living

About You

We welcome applications from all backgrounds and experiences though the Mobile Support Worker Elgin, Forres and Buckie (Moray) will typically have 2 years’ experience in a similar environment with developed abilities. To be successful in this role, you’ll be expected to consistently demonstrate your:

• Strong knowledge of Care and other Supported Services
• Excellent communication and interpersonal skills
• Commitment to continuous professional development.
• Ability to work on own initiative

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Ongoing Continuing Professional Development (CPD)
• Pension Options
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Full Time and Part Time Hours are available. Our caring team of Home Support Workers are a vital part in delivering our exceptional service. You will be assisting in the provision of care, support and housing management services at our developments in Elgin.

You will be helping us provide a service that promotes independence, maintains dignity and encourages inclusion towards ensuring the general health and wellbeing of our cherished customers. You will be trusted with providing individual advice, practical assistance, direct personal care and emotional support to service users living in their own homes.

Main Responsibilities

This important Home Support Worker role involves shift work, including weekends, early and back shifts. You will be working as part of a team to ensure that services are delivered flexibly, innovatively and in a dignified, safe and stimulating way. Promoting independence and encouraging customers to exercise choice and independence.

• Partner with the customer to ensure practical care and domiciliary needs are met and positive outcomes are achieved.
• Contribute to the care planning process and implementation and liaison with external agencies, family members and carers.
• Assistance with personal cleanliness, mobility support, support with daily personal tasks and general housekeeping.
• Wear fluid resistant face masks, and to use other Personal Protective Equipment as required, in accordance with our Coronavirus Risk Assessments.
• Key working tasks
• Medication level 1-4
• All aspects of personal care in line with care plans

About You

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year experience in a care setting.
• Demonstrated commitment and ability to undertake care practice in accordance with the Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate sympathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker, covering a 24 hour shift pattern.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold an SVQ level 2 in Health and Social Care or willing to achieve through training.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Ongoing Continuing Professional Development (CPD)
• Pension Options
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Our caring team of Home Support Workers are a vital part in delivering our exceptional service. Multiple vacancies are available for you to assist in the provision of care, support, and housing management services at either of our Varis Court development.

Waking nights role providing a personal and reactive service. The waking nights are worked as a team of two, on a 4 on 4 off basis, 9.30 pm to 7.30 am supporting tenants within Varis Court including short stay clients accommodated in the USS properties working on partnership with Health and Social Care Moray.

You will be helping us provide a service that promotes independence, maintains dignity, and encourages inclusion towards ensuring the general health and wellbeing of our cherished customers. You will be trusted with providing individual advice, practical assistance, direct personal care, and emotional support to service users living in their own homes.

Main Responsibilities

This important Home Support Worker based in Forres involves waking nights, including weekends, You will be working as part of a team to ensure that services are delivered flexibly, innovatively and in a dignified, safe and stimulating way.

• Partner with the customer to ensure practical care and domiciliary needs are met and positive outcomes are achieved.
• Contribute to the care planning process and implementation and liaison with external agencies, family members and carers.
• Assistance with personal cleanliness, mobility support, support with daily personal tasks and general housekeeping.
• Wear fluid resistant face masks, and to use other Personal Protective Equipment as required, in accordance with our Coronavirus Risk Assessments.

About You

It’s important that you are comfortable working on your own initiative as you’ll be looking after 30 tenants. You’ll have the autonomy to make your own decisions, prioritise workload and work in conjunction with the local nursing team and NHS professionals. Experience with ACU, rest bite flats and palliative care would be ideal.

To join us, you need to have:

• A genuine passion for helping people.
• Ideally, possess 1 year experience in a care setting.
• Ability to relate sympathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker, covering a 24 hour shift pattern.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold an SVQ level 2 in Health and Social Care or willing to achieve through training.
• Demonstrated commitment and ability to undertake care practice in accordance with the Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Ongoing Continuing Professional Development (CPD)
• Pension Options
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

This Sheltered Housing Manager Huntly role is based at our development at Granary Street, Huntly. You’ll be fostering an environment based on respect and confidentiality where customers’ independence and choice are promoted to the fullest extent of their wishes and ability. You’ll be providing an efficient and effective sheltered housing management service.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Hanover is currently offering an opportunity for a Support Worker to join us on a permanent basis. The role is job share and you will be working a 7 day per week shift rota at our Woodburn Court development. The Support Worker Hamilton will be part of an enthusiastic, professional and caring team, providing support to our customers in Hamilton.

Contributing to providing a housing management and housing support service promoting independent living for older people. Ultimately promoting the safety and independence of people who depend on you to feel safe and enabled in their homes.

This Support Worker Hamilton role includes waking nights / sleepovers as well as weekend and holiday working.

Main Responsibilities

You will be working as part of a responsible and enthusiastic team to ensure that services are delivered flexibly, innovatively in a dignified, safe and stimulating way. Promoting independence and encouraging customers to exercise choice.

·The Support Worker Hamilton provides housing management services which enable older people to retain the role of tenant, to exercise choice and independence.

·Organising repairs/maintenance, helping to manage rents, dealing with tenancy enquiries, carrying out minor practical tasks to assist customers.

·Deliver quality housing management, support and, where provided, care services to customers in accordance with the Association’s standards.

·Administer and manage Housing Support and Care Plans and other processes underpinning services.

·Encourage appropriate use of Occupational Therapy services including arranging for advice, assistance and installation of appropriate aids and adaptations to enhance independence.

·Deal with customers’ enquiries. To assist where required in complex or sensitive situations such as Rent Account queries or neighbour complaints or property matters.

·Provide physical care, in accordance with approved standards, to assist clients carrying out tasks of day to day living as directed.

·Assistance with personal cleanliness, mobility support, management of continence, support with daily personal tasks and general housekeeping.

·Liaise with colleagues, families, external agencies both under supervision and alone in the absence of the Manager (Inc. Day Care), the post’s line manager

·Supporting customers with personal finances, paying of bills, carrying money for shopping all in strict accordance with Association procedures.

·Maintain medication records, provide reminders and report concerns and problems.

·Wear fluid resistant face masks, and to use other Personal Protective Equipment as required, in accordance with our Coronavirus Risk Assessments.

About You

·To join us, you need to have a genuine passion for helping older people

·Ideally, 2 years experience in a similar role.

·Demonstrable high level empathy and effective communication skills

·Demonstrable ability to remain calm under pressure

·Resilient, proactive and self-confident

·Proficient administrator with good IT Skills.

·Hold or able to achieve Emergency First Aid Certificate

·Hold or be able to achieve Elementary Rehis.

·This post will require PVG Scheme Membership (adults).

·Scottish Vocational Qualification (SVQ) level 3 in Health and Social Care or equivalent qualification enabling registration with the Scottish Social Services Council (SSSC) as a Housing Support Worker on the opening of the register (currently 2017), or the requirement to obtain a relevant qualification enabling registration via self-funding by the closure of the register (currently 2020).

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

·Competitive Salary and Remuneration

·Ongoing ‘on-the-job’ training

·Ongoing Continuing Professional Development (CPD)

·Generous Pension Options

·External qualifications SVQs

·Employee Protection Protocols

·Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Following on from promotion we are now excited to offer an opportunity for a Support Worker to join us on a permanent basis. The role is fulltime and you will be working a 7 day per week shift rota at our Woodburn Court development. The Support Worker Hamilton will be part of an enthusiastic, professional and caring team, providing support to our customers in Hamilton.

Contributing to providing a housing management and housing support service promoting independent living for older people. Ultimately promoting the safety and independence of people who depend on you to feel safe and enabled in their homes.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We proudly provide and manage a wide range of housing throughout Scotland that enhances our residents’ quality of life.

About the Role

You will be part of an enthusiastic, professional and caring team, providing support to our Woodburn Court development. Contributing to providing a housing management and housing support service promoting independent living for older people.

Main Responsibilities

• Provide housing management services which enable older people to retain the role of tenant, to exercise choice and independence.
• Organising repairs/maintenance, helping to manage rents, dealing with tenancy enquiries, carrying out minor practical tasks to assist customers.
• Administer and manage Housing Support and Care Plans and other processes underpinning services.
• Encourage appropriate use of Occupational Therapy services including arranging for advice, assistance and installation of appropriate aids and adaptations to enhance independence.
• Deal with customers’ enquiries. To assist where required in complex or sensitive situations such as Rent Account queries or neighbour complaints or property matters.
• Provide physical care, in accordance with approved standards, to assist clients carrying out tasks of day to day living as directed.
• Assistance with personal cleanliness, mobility support, management of continence, support with daily personal tasks and general housekeeping.
• Liaise with colleagues, families, external agencies both under supervision and alone in the absence of the Manager (Inc. Day Care), the post’s line manager.
• Supporting customers with personal finances, paying of bills, carrying money for shopping all in strict accordance with Association procedures.
• Maintain medication records, provide reminders and report concerns and problems.

About You

• To join us, you need to have a genuine passion for helping older people
• 2 Years’ experience in a housing support / housing management & care environment
• Demonstrable high level empathy and effective communication skills
• Demonstrable ability to remain calm under pressure
• Resilient, proactive and self-confident
• Proficient administrator with good IT Skills.
• This post will require PVG Scheme Membership (adults)
• Scottish Vocational Qualification (SVQ) level 3 in Health and Social Care or equivalent qualification enabling registration with the Scottish Social Services Council (SSSC) as a Housing Support Worker on the opening of the register (currently 2017), or the requirement to obtain a relevant qualification enabling registration via self-funding by the closure of the register (currently 2020).

What We Are Offering

Hanover is accredited with The Silver Investors in People Award. Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded.

• Competitive Salary and Remuneration
• Ongoing ‘on-the-job’ training and Continuing Professional Development (CPD)
• Generous Pension Options
• External qualifications SVQs
• Employee Protection Protocols
• Cycle to Work Scheme
• Childcare Vouchers
• Employee Assistance Programs

We’re most proud of our people at Hanover. We care about one another whilst taking pride in the service we offer. You’ll be working in a company with a strong identity and under experienced Manager’s at your place of work so there’s plenty to learn and room to grow.

Life at Hanover is a satisfying decision and if it sounds like the opportunity for you; our team certainly look forward to welcoming you. Please do feel at liberty to ask any questions or if you’re ready to see what we’re about, apply today!

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Hanover Scotland Customer Service Centre, a control room of dedicated telecare operators who support Hanover’s customers nationwide.

At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.

Successful applicants will be required to fulfil 20 hours per week. Shifts are negotiable at interview though must be: between 08:00 and 22:00 weekends / 16:00 to 22:00 weekdays

Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

About You

You must be able to work from home professionally and handle calls continuously during unsociable hours. Due to the critical nature of the role; a strong and stable internet connection is required to perform this role and you must live within reasonable commuting distance to the office in case of technical outage. An ability to go to the local office is necessary where an alternative secure location to usual home working is unavailable.

• To join us, you need to have a genuine passion for providing care and help to people.
• Resilient, proactive, and self-confident.
• Strong, clear and effective communication skills
• Unwavering patience and understanding.
• Ability to empathise with older persons and comfortably build rapport in difficult situations.
• Flexible and adaptable, open to change and new ways of working
• An understanding or keen interest residential maintenance / repairs is an advantage.

Please note that a full background check and pre-employment checks will be conducted where offer of employment is made.

What We Are Offering

• Basic reward package of £19,800 pa (pro-rata) basic salary.
• Incremental annual salary increases from £19,800 – £23,456 (pro rata) over 5 years.
• On-the-job training to ensure you are fully trained to deal with customer situations.
• Opportunities for career advancement.
• Working in a rewarding role within a friendly and open environment.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Hanover Scotland Customer Service Centre, a control room of dedicated telecare operators who support Hanover’s customers nationwide.

At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.

Successful applicants will be required to fulfil 20 hours per week. Shifts are negotiable at interview though must be: between 08:00 and 22:00 weekends / 16:00 to 22:00 weekdays

Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

About You

You must be able to work from home professionally and handle calls continuously during unsociable hours. Due to the critical nature of the role; a strong and stable internet connection is required to perform this role and you must live within reasonable commuting distance to the office in case of technical outage. An ability to go to the local office is necessary where an alternative secure location to usual home working is unavailable.

• To join us, you need to have a genuine passion for providing care and help to people.
• Resilient, proactive, and self-confident.
• Strong, clear and effective communication skills
• Unwavering patience and understanding.
• Ability to empathise with older persons and comfortably build rapport in difficult situations.
• Flexible and adaptable, open to change and new ways of working
• An understanding or keen interest residential maintenance / repairs is an advantage.

Please note that a full background check and pre-employment checks will be conducted where offer of employment is made.

What We Are Offering

• Basic reward package of £19,800 pa (pro-rata) basic salary.
• Incremental annual salary increases from £19,800 – £23,456 (pro rata) over 5 years.
• On-the-job training to ensure you are fully trained to deal with customer situations.
• Opportunities for career advancement.
• Working in a rewarding role within a friendly and open environment.

Hanover has been successfully housing and supporting people in Scotland for more than 40 years. We currently manage more than 5,000 homes throughout Scotland. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives. We provide a range of housing and tenure types to meet the different support needs of older people, allowing them to retain their independence within a local community and enjoy as much privacy or company as they wish.

Hanover continues to innovate and adapt to the challenges of tomorrow with personal protective equipment available, sustainable ICT systems, and control measures in place for the managed delivery of our services including strong adherence to social distancing practices throughout.

About the Role

Hanover Scotland Customer Service Centre, a control room of dedicated telecare operators who support Hanover’s customers nationwide.

At Hanover, some of our customers need help to feel safe and secure at home. Our Telecare Operators are vital in providing this critical service.

Successful applicants will be required to fulfil 20 hours per week. Shifts are negotiable at interview though must be: between 08:00 and 22:00 weekends / 16:00 to 22:00 weekdays

Your customers will be nationwide and as the voice of Hanover you will be taking inbound alarm calls, determining the reason for a call, and coordinating vital activities to ensure the safety and wellbeing of our customers.

Every call is different as our Customer Service Centre operates 365 days a year, 24 hours a day and you will discover a real variety of customer situations meaning that each day brings something new.

About You

You must be able to work from home professionally and handle calls continuously during unsociable hours. Due to the critical nature of the role; a strong and stable internet connection is required to perform this role and you must live within reasonable commuting distance to the office in case of technical outage. An ability to go to the local office is necessary where an alternative secure location to usual home working is unavailable.

• To join us, you need to have a genuine passion for providing care and help to people.
• Resilient, proactive, and self-confident.
• Strong, clear and effective communication skills
• Unwavering patience and understanding.
• Ability to empathise with older persons and comfortably build rapport in difficult situations.
• Flexible and adaptable, open to change and new ways of working
• An understanding or keen interest residential maintenance / repairs is an advantage.

Please note that a full background check and pre-employment checks will be conducted where offer of employment is made.

What We Are Offering

• Basic reward package of £19,800 pa (pro-rata) basic salary.
• Incremental annual salary increases from £19,800 – £23,456 (pro rata) over 5 years.
• On-the-job training to ensure you are fully trained to deal with customer situations.
• Opportunities for career advancement.
• Working in a rewarding role within a friendly and open environment.

We are seeking dynamic and aspirational Care Workers to join the Hanover Scotland team. Available working hours range from 16 to 25 per week and can be discussed upon application. Vacancies currently available are at our Mercer Court, Glenfield Court and Queens Court developments in Galashiels, Innerleithen and Jedburgh.

Hanover has been successfully housing and supporting people in Scotland for over 40 years. Our core purpose is to help people feel safe and secure at home so they can live full and independent lives.

About You

To join Hanover, it is essential that you have a genuine passion for helping people and are willing to learn. We’d love to hear about:

• Your experience of empathising with and caring for older people;
• Your SVQ Level in Health and Social Care (equivalent) or how you plan to achieve this through training.

This role is reserved for those who truly care and make a special commitment to our residents. It means that you’ll know what it means to be pro-active, people orientated and driven to make a difference. Apply today and we look forward to meeting with you soon.