Deaf Action
Deaf Action

Charity registered in Scotland SC009898

Deaf Action is a leading Scottish voluntary organisation that has been providing a range of services to deaf people and those with sensory needs for over 180 years

Closed vacancies
This vacancy has now closed

Specialist Social Worker

  • Full time
  • £33,500 – £38,000
  • Edinburgh
  • Closing 7th August 2020

Are you looking for an opportunity to work under fresh leadership contributing to the welfare and quality of life for deaf people living in Edinburgh and Lothian areas? Do you have excellent leadership skills and an acute attention to detail?

The opportunity to lead a team of social workers piques your interest? This post might be for you!

Deaf Action is a leading and rapidly expanding Scottish voluntary organisation providing a range of services for deaf people. Following a recent restructure, we are in the market for a full-time specialist social worker to focus on assessments and reviews as well as line-managing two community care workers.

We are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people in Scotland

Deaf Action is looking to recruit a diligent, dynamic, and committed individual to support the organisation to streamline our social work department.

You will have experience of working with deaf people and a high standard of interpersonal & communication skills, alongside excellent organisational, planning & networking skills in planning & delivering outcomes.

You will have a commitment to empowering deaf people, while being aware of relevant policies, legislation, and good practice.

Apply if you think you are the right person for the role and would like an opportunity to become a valued member of the team at Deaf Action.

The role reports to the Head of Operations

Key Responsibilities

· To provide a full range of assessments and reviews for all clients

· To ensure that future care planning and implementation of appropriate procedures and supports are undertaken as required

· To provide appropriate case work/care management

· Line manage 2 Community Care Assistants and provide regular supervisions

· To instruct Community Care Assistants who offer additional advice and support to clients and to other agencies working with deaf people using or wanting to use services

· To provide some advice and support to other agencies working with deaf people using or wanting to use services

· To undertake a range of statutory interventions (usually in conjunction with mainstream social workers)

· To help identify gaps in service provision and to identify ways in which these could be filled

· In consultation with your line manager, undertake necessary training or development

Additional responsibilities

· To work supportively and effectively as part of a team

· To advocate on behalf of clients where necessary, particularly in the area of deaf awareness

· To carry out such additional duties, as appropriate, as and when requested by senior management

Person Specification (Essential):

· Social Work qualification (CQSW, Diploma in Social Work or CSS)

· Level 3 in Adult Support Protection

· Level 3 in British Sign Language or Native British Sign Language user

· Experience in assessment and care management practice

· Experience of working in a social work setting eg. Practice team; residential; children and/or adult resource

· Experience of assessments and reviews in British Sign Language

Person Specification (Desirable):

· Experience of working in the charitable sector in Scotland;

· Knowledge or awareness of deaf issues and culture;

· A commitment to empowering clients

· An awareness of and sensitivity to equal opportunities policies and practices

· A flexible and creative approach to service assessment and provision

· A willingness to work occasional anti-social hours and a willingness to travel when necessary

· Full, clean driving license.

What’s on Offer

· Entitlement to join the occupational pension scheme which has employer contributions of 6% (above the minimum requirement);

· More than the statutory minimum annual leave entitlement (32 days including bank holidays) with additional leave entitlement accruing with length of service;

· Access to an Employee Assistance Programme provided by Health Assured;

· Access to the Cycle to Work Scheme;

· Access to an IT Voucher Scheme

· Support for Learning and Development through our PDR process

· BSL Classes to Level 2

· A range of flexible working practices

Shortlist
This vacancy has now closed

Marketing & Communications Officer

  • Full time
  • £26,000
  • Edinburgh (with home working)
  • Closing 3rd August 2020

Are you creative and passionate about communicating a message of inclusion and diversity?

We are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people in Scotland.

We have an exciting opportunity for a creative and strategic thinker to join our team as Marketing & Communications Officer. You will be someone with communications, marketing and PR experience who can raise the profile of the Deaf Action brand and engage with diverse audiences.

You should be able to think creatively, work both independently and as part of a team, and demonstrate excellent communication, interpersonal and digital skills. You will have experience of managing campaigns that help mobilise supporters, together with a background in campaign management that drives sales for commercial activities to support the work of the organisation.

You will be articulate, have strong influencing skills and proven stakeholder management skills to work with all levels of staff in the organisation, our board of Trustees, and external partners. You will have a commitment to empowering deaf people, and be willing to learn British Sign Language as part of your role.

The role reports to the Chief Executive and Senior Management Team.

Key Responsibilities

· Develop and maintain a marketing strategy that supports strategic aims and development plan

· Lead the marketing and communication function and contribute towards the performance of the charity

· Maintain and update the Deaf Action website with keyword-rich copy to maximise search engine optimisation (SEO)

· Plan and create engaging content to maintain a strong community on social media channels

· Build and maintain a library of digital assets for the website and social channels

· Monitor analytics to measure and improve digital marketing activities

· Manage marketing campaigns across print and online platforms, supporting services objectives

· Highlight opportunities for and organise community activations and events to support brand awareness, fundraising and PR activity

· Take ownership of Deaf Action’s brand identity, ensuring consistency across all digital, print, merchandise, and event collateral

· Write engaging and timely copy for press releases and website news stories

· Manage media relations and maintain a trusted network of media contacts

· Work with colleagues to create new campaigns to promote charitable services

· Identify potential collaborators and partnership opportunities and support relationship management

Additional responsibilities

· Contribute to the Strategic and Business Planning activities;

· Identify opportunities to reach new market segments and expand market share

· Prepare and manage annual marketing budgets

· Monitor competition (acquisitions, pricing changes, and new products and features)

· Monitor the policy environment and contribute to the systems change agenda

Person Specification (Essential):

· Degree or professional qualification in marketing, communications, or PR

· Experience of designing and delivering strategic, multi-channel marketing campaigns

· Competent in digital marketing, social media, and analytics

· Experience of owning and enhancing an organisation’s brand identity

· Excellent written and communication skills, with the ability to write engaging copy

· Experience of writing SEO keyword-rich text

· Experience of engaging with a range of internal/external stakeholders to deliver key projects

· Ability to work proactively, prioritise work and meet deadlines

· Strong organisational and problem-solving skills

· Ability to develop good working relationships internally and externally

· Ability to work as part of a team

· Working knowledge of WordPress, design software and Microsoft Office packages

· Knowledge of market research techniques

· Aptitude for learning British Sign Language

Person Specification (Desirable):

· Experience of working in the charitable sector in Scotland;

· Knowledge or awareness of deaf issues and culture;

· Working knowledge of Microsoft Dynamics;

· Graphic Design ability

· Full, clean driving license.

What’s on Offer

· Entitlement to join the occupational pension scheme which has employer contributions of 6% (above the minimum requirement);

· More than the statutory minimum annual leave entitlement (32 days including bank holidays) with additional leave entitlement accruing with length of service;

· Access to an Employee Assistance Programme provided by Health Assured;

· Access to the Cycle to Work Scheme;

· Access to an IT Voucher Scheme

· Support for Learning and Development through our PDR process

· BSL Classes to Level 2

· A range of flexible working practices

Shortlist
This vacancy has now closed

Community Services Manager

  • Full time
  • £28,000
  • Edinburgh
  • Closing 10th August 2020

Are you looking for exciting new opportunities to deliver and organise projects for the deaf communities of Scotland? Do you have excellent interpersonal skills with the organisational skills to match? If so, the role of Community Services Manager might be for you.

Under fresh leadership, Deaf Action has created a new department dedicated to delivering enterprising and high-quality community services with the fundamental aim of improving the quality of life for those who are deaf across Scotland.

We are a deaf-led charity working together for an equal and better future for all deaf people since 1835. We have a range of transformative projects and services which support our aim of improving the quality and conditions of life for deaf people in Scotland.

Deaf Action is looking to recruit a creative, dynamic, and committed individual with the ability lead, manage, motivate a team to support the organisation to move upwards in all aspects of the service.

You will have experience of working with deaf people & managing community services and a high standard of interpersonal & communication skills, alongside excellent organisational, planning & networking skills in planning & delivering outcomes.

You will have a commitment to empowering deaf people, while being aware of relevant policies, legislation, and good practice.

Apply if you think you are the right person for the role and would like an opportunity to become a valued member of the team at Deaf Action.

The role reports to the Head of Operations.

Key Responsibilities

· To have operational responsibility for the provision of high-quality community projects enabling deaf* people to improve their quality of life by accessing information and services, with the full involvement of service users, their families and friends, volunteers, and the local and deaf* communities.

· To take a lead role in the strategic development of services.

· To ensure that the service meets the identified needs of deaf* service users.

· To be responsible for the recruitment, induction, training and development of staff.

· To actively monitor and develop individual and team performance by ensuring effective supervision and PDRs (Performance, Development and Review)

· To manage departmental finances, information, and other resources effectively and efficiently. (along with Head of Operations)

· To establish and maintain effective communication both within services and between services and other stakeholders.

· To develop and monitor a quality assurance system which ensures that the services meet Deaf Action’s service standards and other relevant standards (e.g. ISO9001:2015 and internal policies and procedures).

· To be responsible for identifying referrals and for managing the referral process in accordance with Deaf Action’s procedures.

· To be available outside normal working hours on an exceptional/rota basis to respond to emergencies.

· Actively source and attend presentations / meetings to promote the organisation and its services or delegate to staff members where appropriate. Attend contract / project meetings and be willing to travel as and when required, this could include evenings and weekends.

· To ensure the welfare of your staff by following Health and Safety policies and procedures and conducting regular staff/department meetings and supervisions

· To abide by and promote the visions and values of the organisation through the observation and implementation of all company policies e.g. Equal Opportunities, Health & Safety, Child Protection etc.

· To ensure social media and public communications are publicised and kept up to date, to include the website, local press, and public buildings. This extends to newsletters and leaflets of which the Community manager is expected to oversee.

· To work alongside other departmental managers to produce budgets and to ensure existing budgets are met and maximum profit/minimum loss is achieved from your department.

· Identify potential collaborators and partnership opportunities and support relationship management

Additional responsibilities

· To establish and maintain effective working relationships with a range of external stakeholders.

· Ensure service user confidentiality and compliance with Deaf Action’s Policies and Procedures and current GDPR legislation in all areas of work.

· Monitor the policy environment and contribute to the systems change agenda

Person Specification (Essential):

· Ability to communicate in British Sign Language to the standard of SQA’s Level 3 or equivalent to Native BSL users.

· Ability to communicate with hearing/hard of hearing people efficiently.

· Ability to undertake and participate in consultation effectively.

· A good track record of successfully developing and supervising projects.

· Of building relationships and maintaining effective links with stakeholders.

· To supervise staff in developing responsive outcomes-focussed for service users.

  • Awareness of equal opportunities, policies and practice surrounding community services.
  • To demonstrate use of initiative in work with service users to enable them to achieve identified objectives.
  • To work co-operatively and flexibly as part of a small team by attending meetings, liaising and sharing information, etc.
  • Willingness to develop as part of the role by participating in required trainings.
  • To implement PDR (Performance, development and Review) processes.

Person Specification (Desirable):

· Experience of working in the charitable sector in Scotland;

· Knowledge or awareness of deaf issues and culture;

· Experience in recruiting, induction and supervision

· Full, clean driving license.

What’s on Offer

· Entitlement to join the occupational pension scheme which has employer contributions of 6% (above the minimum requirement);

· More than the statutory minimum annual leave entitlement (32 days including bank holidays) with additional leave entitlement accruing with length of service;

· Access to an Employee Assistance Programme provided by Health Assured;

· Access to the Cycle to Work Scheme;

· Access to an IT Voucher Scheme

· Support for Learning and Development through our PDR process

· BSL Classes to Level 2

· A range of flexible working practices

Shortlist