Dundee Citizens Advice Bureau
Dundee Citizens Advice Bureau

Charity registered in Scotland SC011657


Closed vacancies
This vacancy has now closed

Financial Support Officer

  • Full time
  • £21,353 – £23,429
  • Dundee
  • Closing 11th January 2019

This Project and post is funded by the European Structural Funds and Big Lottery Fund

We are looking for an enthusiastic and conscientious individual to provide holistic money and benefits advice throughout Dundee. The successful applicant will support Dundee Money Action participants in relation to money management skills, debt and financial resilience. Help participants to understand their options and choices.

Good interpersonal skills are essential as the post holder will be expected to engage with hard to reach groups.

Shortlist
This vacancy has now closed

PENSION WISE Guidance Specialist

  • Full time
  • £24,000 – £30,000
  • Dundee
  • Closing 7th March 2019

Pension Wise is the free and impartial HM Government service providing guidance to people about their defined contribution pension options.

Dundee Citizens Advice Bureau is currently recruiting 3 Guidance Specialists. Working as part of team, successful candidates will provide quality information and guidance to people over the telephone, helping them to make better choices about their pension options.

You will have proven knowledge of pensions’ law & practice gained in a technical pensions’ role coupled with a thorough understanding of occupational and personal pension products and wider retirement issues. Strong communication and skills and numerical ability are essential.

Successful candidates must be able to attend 6 days of induction training over 2 weeks in Glasgow commencing 3 December 2018.

Shortlist
This vacancy has now closed

Financial Health Check Adviser/Outreach worker

  • Full time
  • £21,782 – £23,900
  • Dundee
  • Closing 22nd March 2019

Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.

We are looking for a highly motivated person with the drive and enthusiasm to ensure the provision of a quality advice and information service to the public. We are an established Citizens Advice Bureau with a solid reputation for delivering well-managed, proactive, quality assured services, directly and in partnership with statutory and voluntary sector agencies.

The successful candidate will demonstrate the skills and commitment to provide a quality advice service to the community we serve, they will play a key role in the delivery of an innovative multi-channel financial health check service in the CAB service in Scotland. This project aims to improve access to and the efficiency of financial health checks for vulnerable families and older people. The financial health check workers are the first point of contact with clients who access the service through a dedicated helpline or are referred by external agencies or bureau.

We expect candidates to be self-motivated, results driven; passionate about social justice, have excellent teamwork, communication and organisational skills, be computer literate with a commitment to continuous improvement.

They will have an understanding of the importance of excellent customer services and have a commitment to equality and diversity.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 5% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Shortlist
This vacancy has now closed

Help to Claim Adviser (Universal Credit)

  • Full time
  • £21,782 – £23,900
  • Dundee
  • Closing 22nd March 2019

Dundee Citizens Advice is an independent and innovative advice organisation, providing holistic advice and support to local people.

The Citizens Advice network is set to deliver a comprehensive, enhanced support service called Help to Claim. From April 2019 Dundee Citizens Advice Bureau will provide the advice and support people need to submit their claim for Universal Credit and support them through to their first payment.

About the job

We are looking for a client-focused individual with experience of providing welfare benefits advice, to join us as a Help to Claim Adviser (Universal Credit). In this role you will help ensure our clients get the support they need face to face, by telephone or webchat.

The successful candidate will demonstrate relevant experience and knowledge of the wider welfare benefit system including Universal Credit, demonstrating strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency using a range of IT tools to carry out your work, including case management systems, online claims’ services and Microsoft Office applications is essential. Committed, results-driven and supportive to the needs of others, you work well within a team and are willing to follow and develop agreed procedures.

As Help to Claim Adviser (Universal Credit), you will deliver a holistic advice and support service aimed at clients on completing their initial Universal Credit claim, and to support them through to their first payment. This will involve helping with the online forms, the evidence required, and verifying their identity online using face-to-face.

Employee benefits

Dundee Citizens Advice Bureau offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with a 5% employer contribution. Dundee Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

Shortlist