Reporting directly to the Service Support Officer, you will provide an effective, efficient and responsive repairs and maintenance service to the association’s tenants. You will also carry out a wide range of housing maintenance and administrative duties to support to the Assets Team.

You will be responsible for the maintaining and updating of VHA’s systems to accurately record and evidence organisational compliance within regulatory, statutory and VHA’s policies and procedures.

More details can be found in the Job Description and Person Specification.

Please be aware there is a business requirement to work 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday to provide the expected level of customer service. Whilst this is a hybrid post, working within your team there will be an expectation you will be based at our offices on a regular basis.

Our organisational values and behaviours expect all our staff to be able to work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.

Reporting directly to the Housing Team Leader, you will be responsible for providing an efficient and effective front-line service, delivering high quality housing management services to VHA’s tenants. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems.

You will be expected to deliver excellent and responsive customer service within a culture that demands high levels of tenant engagement.

You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPI’s particularly in relation to voids, allocations, rents, communications, complaints and repairs.

You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.

The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.

To be successful in this role you will bring:-

• Experience in the delivery of effective and efficient customer service.

• Excellent interpersonal skills with a high levels of organisational and communication skills.

• High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.

This post is subject to membership of the Protection of Vulnerable Groups Scheme, therefore you will be required to complete a PVG check and Viewpoint will cover the fee associated with this.

You will receive a generous reward package, which includes:

• 7 weeks holidays including public holidays

• Training opportunities

• Attractive pension scheme

Reporting to: Housing Team Leader

Direct Reports: Locality Senior Sheltered Housing Coordinator

Reporting directly to your locality Housing Team Leader, you will be responsible for providing an efficient and effective front-line service, delivering high quality housing management services to VHA’s tenants across all tenure types and support, manage and develop the senior co-ordinator within your area of responsibility.

You will deliver excellent performance results that meet the strategic objectives of VHA within a culture that demands high level tenant engagement, therefore you will be visible and well known within the communities in which you work.

You will deliver high quality, responsive services offering personalised solutions for our tenants, reporting colleagues and the communities in which you work.

You will be naturally customer focussed and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.

The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.

To be successful in this role you will bring:-

• Experience in the delivery of effective and efficient customer-focused housing management.
• Experience in the management and development of staff teams in the delivery of housing management services.
• Excellent interpersonal skills with a high levels of organisational, facilitation and communication skills.
• High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.

This post is subject to membership of the Protection of Vulnerable Groups Scheme, therefore you will be required to complete a PVG check and Viewpoint will cover the fee associated with this.

You will receive a generous reward package, which includes:

• 7 weeks holidays including public holidays
• Training opportunities
• Attractive pension scheme
• Essential car user allowance (£109/month)

At Viewpoint Housing Association (VHA), people matter, not just our tenants and residents but our staff. We are a registered non-profit making organisation providing a range of general needs housing, supported housing and care services for older people in Edinburgh, the Lothians and Fife. Established in 1947, our primary objective is to improve the quality of life and well-being of our tenants and care home residents through promoting independence, enabling choice and offering peace of mind in a safe, secure and supported environment.

Reporting directly to the Housing Team Leader, you will be responsible for the provision of an effective and efficient administration and performance monitoring service to VHA’s customers.

You will be responsible for Housing Advisors ensuring accurate, timely and appropriate data is input and managed through the repairs IT system including liaison with contractors and colleagues in other departments.

You’ll be responsible for the maintaining and updating of VHA’s systems to accurately record and evidence organisational compliance within regulatory, statutory and VHA’s policies and procedures.

More details can be found in the Job Description and Person Specification attached.

Please be aware there is a business requirement to work 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday to provide the expected level of customer service.

The successful applicant will be required to complete a PVG check and Viewpoint will cover this fee.

Our organisational values and behaviours expect all our staff to be able to work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.

In return you will receive a generous reward package, which includes:

• 7 weeks holidays including public holidays

• Training opportunities

• Attractive pension scheme

• Blue Light Card Discount

• Refer a Friend Scheme

Reporting directly to the Housing Team Leader, you will be responsible for providing an efficient and effective front-line service, delivering high quality housing management services to VHA’s tenants. This will include ensuring the accurate, timely and appropriate inputting of data into data management systems.

You will be expected to deliver excellent and responsive customer service within a culture that demands high levels of tenant engagement.

You will support the functions of the Housing department in the delivery and monitoring of departmental objectives and KPI’s particularly in relation to voids, allocations, rents, communications, complaints and repairs.

You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.

The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.

To be successful in this role you will bring:-

• Experience in the delivery of effective and efficient customer service.

• Excellent interpersonal skills with a high levels of organisational and communication skills.

• High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.

This post is subject to membership of the Protection of Vulnerable Groups Scheme, therefore you will be required to complete a PVG check and Viewpoint will cover the fee associated with this.

You will receive a generous reward package, which includes:

• 7 weeks holidays including public holidays

• Training opportunities

• Attractive pension scheme

Reporting to - Housing Team Leader

Direct Reports - None

Reporting directly to your locality Housing Team Leader, you will be responsible for providing an efficient and effective front-line service, delivering high quality housing management services to VHA’s tenants across all tenure types and support, manage and develop the senior co-ordinator within your area of responsibility.

You will deliver excellent performance results that meet the strategic objectives of VHA within a culture that demands high level tenant engagement, therefore you will be visible and well known within the communities in which you work.

You will deliver high quality, responsive services offering personalised solutions for our tenants, reporting colleagues and the communities in which you work.

You will be naturally customer focussed and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.

The successful candidates will work with colleagues from a variety of backgrounds, applying an approachable and solution-oriented style and will be keen to support and drive the development of a positive working culture across Viewpoint, representing the organisation in all that they do.

To be successful in this role you will bring:-

• Experience in the delivery of effective and efficient customer-focused housing management.
• Experience in the management and development of staff teams in the delivery of housing management services.
• Excellent interpersonal skills with a high levels of organisational, facilitation and communication skills.
• High levels of ICT literacy with the ability to break down and present complex information to a variety of audiences visually, verbally and in writing.

This post is subject to membership of the Protection of Vulnerable Groups Scheme, therefore you will be required to complete a PVG check and Viewpoint will cover the fee associated with this.

You will receive a generous reward package, which includes:

• 7 weeks holidays including public holidays
• Training opportunities
• Attractive pension scheme
• Essential car user allowance (£109/month)

This front facing role where customer service is key and a genuine desire to provide a great customer experience is a must. You will provide a high quality, professional reception and administrative service to our visitors, customers, and colleagues. The right candidate will have a ‘can do’ attitude, who will provide employees with support and guidance in a number of areas. You will have the opportunity to continually learn and develop and grow by undertaking organisation wide duties as directed.

Please be aware there is a business requirement to work at our head office 9am to 5pm Monday to Thursday and 9am to 4.30pm on a Friday to provide the expected level of customer service.

Our organisational values and behaviours expect all our staff to be able to work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.

In return you will receive a generous reward package, which includes:

• 7 weeks holidays including public holidays
• Training opportunities
• Attractive pension scheme

For a comprehensive list of the essential and desirable criteria required for the post, please refer to the Job Description.

The successful applicants will be required to complete a PVG check and Viewpoint will cover the PVG fee.

We are looking to recruit a skilled, motivated and enthusiastic IT professional, with a customer focused attitude coupled with the ability to “get the job done”, adding real value to our IT team. Working within our Business Support IT team you will play a vital ‘first point of contact’ role, shaping the service provided to our internal customers.

Key responsibilities will include providing an outstanding customer focussed ICT support service to over 200 users across sites in Edinburgh and Fife. You’ll field support requests via e-mail, phone and in person. This varied role also involves maintaining our servers and networking infrastructure as well as supporting our older applications as they are phased out and replaced. This job is about more than just supporting our technology; it’s about empowering our people to get the most from it. You’ll recognise and respond sensitively to individual needs to ensure a quality service at all times.

You should have:

• Ideally an ICT related qualification and or at least 2 years’ proven experience in a similar role.
• Experience of supporting ICT and networks in multiple sites.
• Outstanding communication and people skills.
• A commitment to customer care and continuous improvement.
• The ability to work independently and prioritise tasks.
• Experience of supporting MS Office, Windows Server, Azure, MS SQL server
• A full driving licence.

The successful applicant will be required to complete a Standard Disclosure check.

In return you will receive:

• 7 weeks holidays including public holidays
• Generous training opportunities
• Attractive pension scheme
• Refer a Friend Scheme
• Blue Light Card Discount Access
• Free Parking

About us

Viewpoint Housing Association is a registered non-profit making organisation providing a range of general needs housing, supported housing and care services for older people in Edinburgh, the Lothians and Fife.

The successful applicants will be required to complete a PVG check and Viewpoint will cover the PVG fee.

Reporting directly to the Director of Business Support or Head of Finance. The successful candidate will be providing deep analysis of data and ensuring that the senior leadership as well as to our Board, within Viewpoint Housing Association (VHA) and external stakeholders where appropriate, understands and maximises all opportunities available. This will contribute to the review of current services and input to the change of service delivery across the sector.

The post holder requires experience of analysing both qualitative and quantitative data. We expect you to be data curious with the aim of ensuring quality assurance, process documentation and validation of the reporting against the key Performance Indicators (KPI’s) of the business. Another important duty will be to assess and determine the success of specific initiatives.

You should have:

• Ideally have a degree in business analytics, statistics, economics, social sciences or related fields.
• A minimum of 3 years proven working experience in data analytics.
• Technical experience regarding data models, database design development, data mining and segmentation techniques.
• Outstanding analytical skills.
• Proven problem solving and planning capability, with creative skills and the ability to meet deadlines.
• Knowledge of GDPR and data protection legislation and guidelines is desirable and training will be provided.

In return you will receive:

• 7 weeks holidays including public holidays
• Generous training opportunities
• Attractive pension scheme
• Refer a Friend Scheme
• Blue Light Card Discount Access
• Free Parking

About us

Viewpoint Housing Association is a registered non-profit making organisation providing a range of general needs housing, supported housing and care services for older people in Edinburgh, the Lothians and Fife.

The successful applicants will be required to complete a PVG check and Viewpoint will cover the PVG fee.