Order of Malta Dial-a-Journey Trust is a charitable organisation in the Community Transport Sector of the passenger transport industry. We safely provide over 30,000 passenger trips on our vehicles every year.

We deliver a range of transport services from our Door to Door passenger transport service for those who are unable to use conventional public transport, to social services transport; additional needs school transport and further education transport for local colleges.

We also assist the NHS in delivering patient transport, and provide transport for a number of voluntary organisations who aim to support others in local communities. We offer a self-drive vehicle hire service as well as driver training and assessment.

In addition we deliver the Shopmobility wheelchair loan and hire schemes on behalf of Stirling and Falkirk Councils from our bases in Falkirk’s Howgate Centre and Stirling Bus Station.

We re-invest any income generated in expanding our range of services and meeting unmet needs in the communities we serve.

The Job

Following a recent Organisational Review Order of Malta Dial-a-Journey Trust (Dial-a-Journey) is looking to recruit an experienced Office Supervisor to strengthen our Support Team

The Office Supervisor will be responsible for supporting the Finance and Service Delivery Manager and Chief Executive in delivering a consistently customer focused passenger transport service and internal support function.

Key responsibilities of the post will include the effective allocation of drivers and vehicles to the appropriate services while ensuring that demand is met and delivery standards are achieved.

The post holder will provide the necessary support and direction for a team of back office staff while ensuring the administrative infrastructure supports the safe and legal operation of all services while maintaining accurate recording systems to enable the Senior Management Team to provide accurate and timeous reports to funders and other stakeholders.

The post holder will undertake 1st line supervisory responsibilities for staff in our head office and 2 Shopmobility bases in Falkirk and Stirling.

The Working Environment

This is a key post in what can be a fast moving environment where the candidate needs to be able to be a self-starter with the ability to think on their feet while solving problems within very tight timescales. The Office Supervisor will be expected to lead, direct and support team members.

Every time a customer engages with us, they are wholly reliant on our staff meeting their expectations all the way through their journey with us. Although this is achieved through teamwork, the Office Supervisor will be the person that leads and gives clear direction to team members to ensure we meet customer expectations.

As a team we all accountable to our service users, funders and each other. Dial-a-Journey’s success and reputation has been built by providing caring and compassionate services for 35 years and the Service Delivery Supervisor will be key to continuing this.

Our environment is currently changing, and we’re looking to improve on our interactions with service users and funders over the coming year, by introducing new scheduling systems, reviewing our social media presence and reviewing our internal support systems.

At the present time, specific duties relating to this and other posts are under review as part of a general restructure as a result of the above and the Service Delivery Supervisor will play a key part in reviewing and allocating tasks. Therefore this is an excellent opportunity to join us at a time where you will have an opportunity to contribute to making these positive changes.

Order of Malta Dial-a-Journey Trust is Forth Valleys largest Community Transport Operator delivering over 25,000 passenger journeys a year on behalf of 3 local authorities, further education colleges, NHS Forth Valley, Health and Social Care Partnerships and a number of voluntary sector organisations.

We are looking to recruit a Service Delivery Supervisor to replace the current post holder who is leaving the organisation after a progressive career with us spanning more than 17 years.

The Service Delivery Supervisor will be a key member of the Management Team, whose role will be to ensure a number of teams continue to provide seamless and reliable services to our service users and funders.

The post holder will need to demonstrate examples of previous success in achieving this goal through the practical application of techniques and practices connected to staff supervision, systems development/compliance and start to finish service delivery practices.

We operate in what can be a fast paced and responsive environment that requires clear thinking and strong leadership qualities. In return, you will work in a rewarding environment, where the efforts of the team result in immediate and visible outcomes for service users.

While a professional qualification in any of the 3 fields is welcomed as an indication of your appetite for learning, practical hands on experience and an understanding of the ethos and objectives of the voluntary sector are particularly welcomed.