Current vacancies

Policy Officer (Social Security)

  • Full time or Part time
  • £24,000 – £28,000
  • Edinburgh
  • Closing 19th November 2018

This is a great opportunity to play a vital role in an influential organisation that campaigns for a fairer Scotland where people are empowered and their rights respected.

Citizens Advice Scotland (CAS) based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland. The Citizen Advice service helps hundreds of thousands of people resolve their problems each year by providing information and advice, and by influencing policymakers.

The role of the Policy team is to effect changes which improve people’s lives by influencing policy and decision makers in government, the public and private sectors, and the media. This post will focus on influencing policy on social security benefits, with an emphasis on universal credit.

The successful candidate will have demonstrable experience in policy, have at least two years’ experience in a similar role and relevant qualifications or equivalent professional experience. Specifically, they will have a good knowledge of the UK social security system; be able to analyse documents and data from a wide range of sources; produce effective submissions, reports and briefings; and communicate confidently with a variety of individuals and groups.

The successful candidate will build an understanding of the issues through analysing evidence, conducting research and monitoring policy developments, and use this to make a measurable difference.

Finally, they will have an understanding of the policy making process at local, Scottish and UK government level and experience of working in partnership with organisations with common concerns.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

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Accountant

  • Full time
  • Circa £30,000 – £33,000
  • Based in Edinburgh
  • Closing 17th July 2018

Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.

Citizens Advice Scotland (CAS), our member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2016/17 the Citizens Advice Service in Scotland helped over 309,000 clients in Scotland deal with over one million issues overall.

This is a great opportunity for a part or fully qualified Accountant to join the CAS Finance team. The Accountant will use their financial expertise to support budget holders across CAS, as well as undertaking a central Finance role covering a wide range of functions and controls.

You will be a financial expert who is able to break down the complexities of management accounting to support budget holders across CAS who have a differing range of skills, using your communication and negotiation skills to aid this process.

You should have a methodical approach to work, able to plan and prioritise your workload to ensure that your role in supporting the central Finance function is balanced against support for budget holders.

You will need to ensure that your work will stand up to the scrutiny of senior managers and the Board, as you will often be required to support the Head of Finance in providing Financial reports and management account information to be presented at senior management or Board level.

An understanding and awareness of the unique challenges and requirements of working in Finance within the voluntary sector is desirable.

CAS Benefits

CAS offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with an 8% employer contribution. We have a flexi-time scheme which enables our staff to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please download the CAS Benefits document in the application pack at the bottom of this page.

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This vacancy has now closed

Development Officer (East)

  • Part time
  • Circa £25,000 – £27,000 pro-rata
  • Edinburgh
  • Closing 17th July 2018

Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.

Citizens Advice Scotland (CAS), our 60 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2016/17 the Citizens Advice Service in Scotland helped over 309,000 clients in Scotland deal with over one million issues overall.

CAS is currently recruiting for a Development Officer to cover Edinburgh and South East Scotland.

Development Officer will be responsible for working with bureaux and CAS colleagues to develop the CAB service in Scotland locally, regionally and nationally and to assist bureaux to provide a high quality, accessible and well managed service by providing consultancy, advice and support to bureaux boards of directors and managers.

Development Officer has also responsibility for a specific geographical area and will have significant responsibility for prioritising and scheduling their own work on a day to day basis.

Understanding and awareness of the voluntary sector and experience working with Boards is crucial for the role.

In addition, the successful candidate will have demonstrable experience of managing or developing services and projects, including tendering and contract creation. You will have the ability to analyse effectively and plan strategically, considering all the options and taking them forward by making sound decisions and recommendations. All this will be backed up with excellent communication skills, including the ability to persuade and influence key stakeholders.

Flexibility will be required from the successful candidate as they will be required to attend evening meetings.

CAS Benefits

CAS offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with an 8% employer contribution. We have a flexi-time scheme which enables our staff to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please visit our website and download the CAS Benefits document in the application pack.

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Welfare Reform Mitigation Project Support Officer

  • Full time
  • £18,500 – £20,500
  • Based in Edinburgh
  • Closing 23rd July 2018

Citizens Advice Scotland (CAS), based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.

Citizens Advice Scotland (CAS), our 60 member Citizen Advice Bureaux (CAB), the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2016/17 the Citizens Advice Service in Scotland helped over 309,000 clients in Scotland deal with over one million issues overall.

We are currently recruiting for the post of Welfare Reform Mitigation Project Support Officer, on a fixed term basis until March 2019.

The successful candidate will be required to co-ordinate and collect data about the activity of welfare reform mitigation project and provide other general administrative support. You will also be responsible for maintaining communication between the project and bureau managers and provide advice, information and support for the effective delivery of the welfare reform mitigation service.

Applicants should demonstrate skilled use of Microsoft Office software, including, Excel, Word, PowerPoint and Outlook as well as excellent organisation and communication skills.

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This vacancy has now closed

Pension Wise Assistant Service Delivery Manager

  • Full time
  • Circa £23,000 – £25,000
  • Edinburgh
  • Closing 14th August 2018

Citizens Advice Scotland, based in Edinburgh, is the umbrella organisation providing support to Citizens Advice Bureaux (CAB) across Scotland.

Citizens Advice Scotland, our member Citizen Advice Bureaux, the Citizen Advice consumer service, and the Extra Help Unit, form Scotland’s largest independent advice network. Advice provided by our service is free, independent, confidential, impartial and available to everyone. We are champions for both citizens and consumers and in 2016/17 the Citizens Advice Service in Scotland helped over 309,000 clients in Scotland deal with over one million issues overall.

Pension Wise is the Government's free, impartial retirement guidance service that's open to anyone aged 50 or over who is seeking information about how they can turn their pension fund into a retirement income. Citizens Advice Scotland are one of the key delivery partners of the Pension Wise service, responsible for co-ordinating delivery of the service in Scotland, which is available through selected Citizens Advice Bureau.

We are currently recruiting for the post of Pension Wise Assistant Service Delivery Manager, on a fixed term basis until March 2021 (subject to funding).

This is a new role which has come about as a result of a recent expansion to the service, and will provide support for the Pension Wise Service Delivery Manager.

The post-holder will have a particularly important role in the planning and implementation of service improvement, promotion and change initiatives, as well as analysis and reporting of scheme data.

The successful candidate should have previous experience of supporting project co-ordination on a national scale and be able to demonstrate the associated skills and experience to ensure success. Whilst this role provides support to the Service Delivery Manager, you should also be able to work with autonomy and plan and initiate your own workload. You will have excellent communication and relationship building skills, as one of the key functions of this post will be liaising with key stakeholders including Pension Wise bureaux, other delivery partners, DWP and FCA.

Potential candidates should be aware that this role will require significant travel within Scotland and the UK.

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Top job! Director of Customer Journey

  • Full time
  • £53,000 – £57,000
  • Edinburgh
  • Closing 15th August 2018

To support the delivery of the new strategic framework at CAS, the opportunity has arisen for a driven and motivated leader to join Citizens Advice Scotland as Director of Customer Journey, on a fixed term basis for a year.

The Director of Customer Journey will be responsible for defining and implementing a customer experience strategy which exceeds customer expectations and drives loyalty to the CAB brand. The post holder will be accountable for the service delivery and funding and income strands of the strategic plan, and will develop a systematic approach to assessing existing client offerings and journeys, utilising and understanding metrics to ensure consistent service improvement and innovation in delivery.

The successful candidate will be responsible for reviewing the entire customer journey through the lens of clients and guiding the development of a best in class customer journey which enhances the customer experiences and allegiance of existing clients and widens the demographic appeal of the CAB service customer base. You will drive the structural and cultural transformation required to deliver on this approach and act as a leading voice across the organisation, network and wider advice service sector.

With a deep understanding of where products and services are migrating to in the future and how to best design the subsequent experience, you will have a strong record of achievement in applying a customer mind-set to development of solutions and approaches.

Decisive leadership, a goal orientated approach and a curious mind-set is critical, and an ability to drive complex business change via collaboration and peer leadership is also central to success.

We will be flexible when considering job applicants for this post and would be happy to take the right candidate on a secondment basis.

CAS offers excellent terms and conditions, including a total of 40 days leave and a pension scheme with an 8% employer contribution. We have a flexi-time scheme which enables our staff to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please download the CAS Benefits document in the application pack at the bottom of this page.

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This vacancy has now closed

Development Officer

  • Full time
  • £25,000 – £27,000
  • Inverness / home based
  • Closing 31st August 2018

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently recruiting for a Development Officer to cover the Highlands, Orkney, Shetland and the Western Isles and Moray.

This is a great opportunity for a dynamic, people person who has experience of working in the voluntary sector. Based in Inverness much of your time will be spent out in the bureaux working with volunteers and paid staff. The post is varied, interesting and supports a national network that works with some of the most vulnerable people in Scotland.

The Development Officer role is responsible for working with bureaux and Citizens Advice Scotland colleagues to develop the service in Scotland locally, regionally and nationally. Development Officers also assist bureaux to provide a high quality, accessible and well managed service by advising and supporting bureaux boards of directors and managers. The Development Officer is responsibility for a specific geographical area and will have significant responsibility for prioritising and scheduling their own work on a day to day basis.

It is crucial for the role to have an understanding and awareness of the voluntary sector and experience of working with Boards. In addition, the successful candidate will have demonstrable experience of managing or developing services and projects. You will have the ability to identify risks, plan strategically and make sound decisions and recommendations to Citizens Advice Bureaux with support from the Development team. All this will be backed up with excellent communication skills, including the ability to persuade and influence key stakeholders. The successful candidate will need to be flexible as they will be required to attend evening meetings.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate.

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This vacancy has now closed

Content Researcher And Writer

  • Full time
  • £24,750 – £27,000
  • Edinburgh
  • Closing 5th October 2018

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens.

We are currently recruiting for the post of Content Researcher and Writer and are offering an exciting opportunity to work at the heart of supporting Scotland's largest independent advice network. The delivery of Scotland's new Social Security Agency marks a significant change for Scotland – be part of this by writing advice content on the 11 new devolved benefits and other devolved areas.

The Content Researcher and Writer role is to ensure that our advice websites, which are UK wide digital resources, meet the advice needs of Scottish citizens and support our network of bureau advisers. The post holder will work with other teams in Citizens Advice Scotland and our partners to ensure that our digital advice content responds to legislative change, supports the policy and campaigning work of the organisation and meets the advice needs of our website users.

Citizens Advice Scotland is going through an exciting period of change, with an enhanced focus on what people want from the service and a move to providing more multichannel advice. The Content Researcher and Writer role plays a key role in this transformation. You'll bring a skill for writing great copy, a solid understanding of the current social security system, ability to interpret legislation and ideally an awareness of UX and digital publishing.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

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This vacancy has now closed

Caseworker x 2

  • Full time
  • £19,620
  • Glasgow
  • Closing 29th October 2018

We are currently looking for two Caseworkers to join the Extra Help Unit (EHU). One post will be on a permanent basis and the other one on a fixed-term basis for 12 months.

The Extra Help Unit provides support to vulnerable domestic consumers and micro-businesses with their energy and post complaints. This service is telephone based and covers the whole of Great Britain. The Unit has statutory duties to deal with cases where the consumer’s energy supply has been disconnected or is at risk of imminent disconnection. The Extra Help Unit also has statutory powers to support vulnerable consumers.

As a caseworker you will be the first point of referral for vulnerable consumers and responsible for investigating energy and post complaints on their behalf. A person may be deemed to be a vulnerable consumer due to personal circumstances, the complexity of their complaint or where they are at risk of having their energy supply disconnected.

You will be able to demonstrate strong empathy with the needs of disadvantaged or vulnerable consumers and possess highly developed interpersonal skills. You will be able to work in a busy and pressurised environment with varying workloads. You will be responsible for managing your own caseload, whilst supporting your colleagues. You will possess excellent negotiation and influencing skills in order to achieve the best outcome for consumers. Within your role as a Caseworker you will be expected to identify any trends or policies causing disadvantage to vulnerable consumers.

A background in providing advice over the telephone and letter writing is essential. A working knowledge of the energy industry is desirable.

This role offers the opportunity to make a real difference to consumers’ lives, particularly those who are vulnerable.

For more information, please refer to the Application Pack which can be downloaded using the links below.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

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Development Officer (Central Scotland and Glasgow)

  • Full time
  • £25,200 – £27,000
  • Glasgow
  • Closing 2nd November 2018

We are currently looking for a part-time Development Officer to join the development team.

The Development Officer role is responsible for working with local Citizens Advice Bureaux (CAB) and Citizens Advice Scotland (CAS) colleagues to develop the service in Scotland locally, regionally and nationally.

Based in Glasgow much of the post holder’s time is spent out in the bureaux working with volunteers and paid staff. The post is varied, interesting and supports a national network that works with some of the most vulnerable people in Scotland.

Development Officers assist Citizens Advice Bureaux in providing a high quality, accessible and well managed service by advising and supporting bureaux boards of directors and managers.

It is crucial for the role to have an understanding and awareness of the voluntary sector and experience of working with Boards. In addition, the job holder needs to have demonstrable experience of managing or developing services and projects. They need to have the ability to identify risks, plan strategically and make sound decisions and recommendations to Citizens Advice Bureaux with support from the Development team. All this will be backed up with excellent communication skills, including the ability to persuade and influence key stakeholders. The job holder will need to be flexible as they will be required to attend evening meetings.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

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Project Manager (2 posts)

  • Full time
  • £28,000 – £32,000
  • Edinburgh
  • Closing 5th November 2018

We are currently looking for a Universal Credit Project Manager and a Debt Advice Project Manager to join Citizens Advice Scotland and to take the lead on one of these exciting new projects.

Both roles are full-time and offered on a fixed-term basis initially for 6 months, with the potential for extension. The salary will be circa £28,000 - £32,000 per annum, commensurate with experience.

The post holders will take on the critical role of ensuring successful initiation and delivery of these pivotal new project. The posts will also play a key role in helping to embed multichannel service change into the Citizens Advice Bureaux service offering. Supporting Citizens Advice Bureaux is a critical part of the roles, ensuring they are appropriately resourced, trained, and managed to achieve and maintain the levels of competence required to deliver a quality service.

You will be able to demonstrate significant experience of successful project management and possess excellent written and oral communication skills. You will be able to work well in a busy environment on your own and as part of a team. You will possess excellent negotiation and influencing skills in order to achieve the best outcome. Within your role as a Universal Credit Project Manager or Debt Advice Project you will be expected to manage contracts, demonstrating excellent planning and organising skills.

A background in managing projects including initiation, implementation and ongoing management is essential. A working knowledge of the work of advice agencies is desirable.

Please specify in your application if you want to be considered for one or both roles.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions, including a total of 40 days leave (including public holidays) and a pension scheme with an 8% employer contribution. We have a flexitime scheme which enables our employees to work flexibly in line with organisational requirements, and as an inclusive employer we are happy to consider other flexible working arrangements where appropriate. For more details of some of the other benefits on offer to our employees, please see the section on Employee benefits in the Application Pack.

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