Currently home working but will be based in Edinburgh with occasional travel to other CHAS sites. Will consider other locations for exceptional candidates.

Are you an exceptionally well-organised individual with an attention to detail? Someone who can proactively think two steps ahead in a spontaneous, fast-paced work environment?

We are recruiting for an Executive Support Manager to provide administration support of the highest quality to our Chief Executive, line manage the Executive Support Team (EST) and assist in the charity’s governance.

About the Job

The role will be to primarily support our Chief Executive whose job involves leading and supporting other senior leaders across CHAS, whilst engaging widely with stakeholders. This means you’ll be interacting closely with colleagues across all teams and get involved with every part of what we do here at CHAS. You will help run a busy diary, deal with correspondence, and support the Chief Executive in running an organisation with over 300 staff across Scotland.

You will line manage a small team of executive assistants who support other directors and senior leaders in CHAS and your role as the manager will be to ensure the team delivers flexible, proactive and expert level administrative support to the Senior Leadership Team.

You will assist Chair of the Board in all things governance by managing and documenting key governance and statutory functions and activities that fulfil our legal requirements. You will also lead the succinct co-ordination of our annual business cycle that includes various governance meetings and forums. You will act as a clerk to the Board of Trustees and, with your team, ensure trustees are supported in their governance role.

About You

Being a great administrator goes without saying but you will also be a strong communicator with a high level of integrity and someone who exercises tact and diplomacy, delivers to deadlines and takes real pride in the accuracy and quality of your work.

We want to see that you have a sense of humour and fun but equally be unflappable and resilient when you need to get things done.

You won’t be surprised that we will want to hear why you think this role is a good match for you, that you have the expertise and experience required and how you will hit the ground running.

About Us

At CHAS, we support children families through the heartbreak of knowing their child might die young. Our nurses, doctors and family support specialists help children in hospices, in homes and alongside colleagues in the NHS. We are one of Scotland’s foremost charities and although we do work with sad things, we are here to keep the joy alive even in hard times.

Children’s Hospices Across Scotland, or as we are better known, CHAS, is a charity on a mission. We’re determined to ensure that wherever there’s a child in Scotland with a life-shortening condition we’re on hand to support them and their family. We want to make sure that no matter how short their time together, it is filled with moments of joy.

Three children die in Scotland each week from an incurable condition. Presently, CHAS is only able to reach one of those children and their families. We are determined to change that.

We are looking for a Shop Manager to join our Kinross shops to help us deliver a high level of service to the public, maximise vital income and raise awareness of CHAS.

Key Responsibilities

Reporting to the Retail Development Manager you will be responsible for ensuring the efficient day to day running of the charity shops.

You will:

• Promote a service driven culture, providing excellent customer service to help maximise sales, donations and the profitability of the shops
• Be an ambassador for CHAS in the shops, bringing to life the communication of key activities, messages and the wider CHAS strategy
• Supervise the work of the Assistant Shop Manager, providing support and coaching
• Initiate and promote improvement activity opportunities to grow and develop the business
• Promote the CHAS values and behaviours to motivate and engage staff & volunteers

About You

In order to effectively support CHAS and its fundraising activities, you will:

• Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS
• Deliver excellent customer service and enjoy working in retail
• Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Shop Manager, you will be instrumental in achieving this vision.

This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS.

Following internal promotions and the growth of virtual challenge events, a fantastic opportunity has arisen for a Challenge Events Assistant to join the fundraising team.

Key Responsibilities

Working within the culture, ethos and philosophy of CHAS, you will assist the Senior Community and Challenge Events Fundraiser with the management and evaluation of challenge events and the recruitment and stewardship of supporters. Key responsibilities include:

• Assisting with the management of in-person challenge events, including liaising with third party event organisers, suppliers and attendance on the day
• Assisting with the development of the virtual events programme, stewarding participants through social media and answering queries
• Producing copy to promote events for website, social media, press and email
• Assisting with the recruitment of supporters for events in the challenge event calendar, and stewarding them to raise as much as possible for CHAS
• Assisting with event research
• Administration

About You

In order to help CHAS achieve our goal of reaching every family in Scotland that needs us, you will have:

• HNC level qualification or equivalent in either Public Relations, Marketing, Media, Communications, Event Management, Fundraising or related discipline
• Demonstrable working knowledge of Microsoft Office or similar packages
• Demonstrable experience of keyboard skills and maintaining information databases
• Good communication skills to deal with staff, volunteers and general public in an appropriate and effective manner
• Competent on social media
• High level of accuracy and numeracy skills, as this role requires cash handling
• Demonstrable attention to detail
• Planning and organising skills for effective management of event calendar
• Experience in an office and customer services environment

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Challenge Events Assistant, you will be instrumental in achieving this vision.