This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS. A fantastic opportunity has arisen for a Challenge Events Assistant to join the fundraising team.

Key Responsibilities

Working within the culture, ethos and philosophy of CHAS, you will assist the Senior Community and Challenge Events Fundraiser with the management and evaluation of challenge events and the recruitment and stewardship of supporters. Key responsibilities include:

• Assisting with the management of in-person challenge events, including liaising with third party event organisers, suppliers and attendance on the day
• Assisting with the development of the virtual events programme, stewarding participants through social media and answering queries
• Producing copy to promote events for website, social media, press and email
• Assisting with the recruitment of supporters for events in the challenge event calendar, and stewarding them to raise as much as possible for CHAS
• Assisting with event research
• Administration

About You

In order to help CHAS achieve our goal of reaching every family in Scotland that needs us, you will have:

• HNC level qualification or equivalent in either Public Relations, Marketing, Media, Communications, Event Management, Fundraising or related discipline
• Demonstrable working knowledge of Microsoft Office or similar packages
• Demonstrable experience of keyboard skills and maintaining information databases
• Good communication skills to deal with staff, volunteers and general public in an appropriate and effective manner
• Competent on social media
• High level of accuracy and numeracy skills, as this role requires cash handling
• Demonstrable attention to detail
• Planning and organising skills for effective management of event calendar
• Experience in an office and customer services environment

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Challenge Events Assistant, you will be instrumental in achieving this vision.

Currently home working but will be based in Edinburgh with occasional travel to other CHAS sites. Will consider other locations for exceptional candidates.

Are you an exceptionally well-organised individual with an attention to detail? Someone who can proactively think two steps ahead in a spontaneous, fast-paced work environment?

We are recruiting for an Executive Support Manager to provide administration support of the highest quality to our Chief Executive, line manage the Executive Support Team (EST) and assist in the charity’s governance.

About the Job

The role will be to primarily support our Chief Executive whose job involves leading and supporting other senior leaders across CHAS, whilst engaging widely with stakeholders. This means you’ll be interacting closely with colleagues across all teams and get involved with every part of what we do here at CHAS. You will help run a busy diary, deal with correspondence, and support the Chief Executive in running an organisation with over 300 staff across Scotland.

You will line manage a small team of executive assistants who support other directors and senior leaders in CHAS and your role as the manager will be to ensure the team delivers flexible, proactive and expert level administrative support to the Senior Leadership Team.

You will assist Chair of the Board in all things governance by managing and documenting key governance and statutory functions and activities that fulfil our legal requirements. You will also lead the succinct co-ordination of our annual business cycle that includes various governance meetings and forums. You will act as a clerk to the Board of Trustees and, with your team, ensure trustees are supported in their governance role.

About You

Being a great administrator goes without saying but you will also be a strong communicator with a high level of integrity and someone who exercises tact and diplomacy, delivers to deadlines and takes real pride in the accuracy and quality of your work.

We want to see that you have a sense of humour and fun but equally be unflappable and resilient when you need to get things done.

You won’t be surprised that we will want to hear why you think this role is a good match for you, that you have the expertise and experience required and how you will hit the ground running.

About Us

At CHAS, we support children families through the heartbreak of knowing their child might die young. Our nurses, doctors and family support specialists help children in hospices, in homes and alongside colleagues in the NHS. We are one of Scotland’s foremost charities and although we do work with sad things, we are here to keep the joy alive even in hard times.

This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS.

Following internal promotions and the growth of virtual challenge events, a fantastic opportunity has arisen for a Challenge Events Assistant to join the fundraising team.

Key Responsibilities

Working within the culture, ethos and philosophy of CHAS, you will assist the Senior Community and Challenge Events Fundraiser with the management and evaluation of challenge events and the recruitment and stewardship of supporters. Key responsibilities include:

• Assisting with the management of in-person challenge events, including liaising with third party event organisers, suppliers and attendance on the day
• Assisting with the development of the virtual events programme, stewarding participants through social media and answering queries
• Producing copy to promote events for website, social media, press and email
• Assisting with the recruitment of supporters for events in the challenge event calendar, and stewarding them to raise as much as possible for CHAS
• Assisting with event research
• Administration

About You

In order to help CHAS achieve our goal of reaching every family in Scotland that needs us, you will have:

• HNC level qualification or equivalent in either Public Relations, Marketing, Media, Communications, Event Management, Fundraising or related discipline
• Demonstrable working knowledge of Microsoft Office or similar packages
• Demonstrable experience of keyboard skills and maintaining information databases
• Good communication skills to deal with staff, volunteers and general public in an appropriate and effective manner
• Competent on social media
• High level of accuracy and numeracy skills, as this role requires cash handling
• Demonstrable attention to detail
• Planning and organising skills for effective management of event calendar
• Experience in an office and customer services environment

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Challenge Events Assistant, you will be instrumental in achieving this vision.

Children’s Hospices Across Scotland, or as we are better known, CHAS, is a charity on a mission. We’re determined to ensure that wherever there’s a child in Scotland with a life-shortening condition we’re on hand to support them and their family. We want to make sure that no matter how short their time together, it is filled with moments of joy.

Three children die in Scotland each week from an incurable condition. Presently, CHAS is only able to reach one of those children and their families. We are determined to change that.

We are looking for a Shop Manager to join our Kinross shops to help us deliver a high level of service to the public, maximise vital income and raise awareness of CHAS.

Key Responsibilities

Reporting to the Retail Development Manager you will be responsible for ensuring the efficient day to day running of the charity shops.

You will:

• Promote a service driven culture, providing excellent customer service to help maximise sales, donations and the profitability of the shops
• Be an ambassador for CHAS in the shops, bringing to life the communication of key activities, messages and the wider CHAS strategy
• Supervise the work of the Assistant Shop Manager, providing support and coaching
• Initiate and promote improvement activity opportunities to grow and develop the business
• Promote the CHAS values and behaviours to motivate and engage staff & volunteers

About You

In order to effectively support CHAS and its fundraising activities, you will:

• Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS
• Deliver excellent customer service and enjoy working in retail
• Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Shop Manager, you will be instrumental in achieving this vision.

Do you enjoy being in a changing and dynamic environment? Are you passionate about improving the lives of babies, children, young people and their families with life limiting conditions? Do you have the ability to engage and work alongside people?

We are looking for a dynamic and enthusiastic person to join the Family Support Team to help develop our service for children with life-limiting conditions and their families and also to work alongside our multi-disciplinary team to provide a comprehensive service.

About You

You will ideally be qualified to a minimum of an HND level in a relevant subject area, and will have palliative care experience of working with children with complex care requirements. Experienced in working with families at times of acute stress and loss, you will have strong communication skills with the ability to manage highly complex and sensitive information and will have awareness of counselling and therapeutic interventions currently available. You will be able to work independently as well as being an enthusiastic team player. You will need to be highly organised with the ability to deal with competing demands in order to co-ordinate, develop and deliver a service provision designed to assist with issues related to the baby, child or young person’s condition and the impact it has upon the wider family.

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Child and Family Worker, you will be instrumental in achieving this vision.

Introduction

Our hospice at Rachel House in Kinross operates around the clock to provide care and support for families with children who have life shortening illnesses. The maintenance team at Rachel House work hard to deliver a high quality support service to ensure there is no interruption to normal day to day activities in the hospice. This is an exciting and rewarding opportunity working Monday to Friday based on a standard 35 hour week.

Key Responsibilities

Your duties would involve assisting the Maintenance Team Leader to carry out routine maintenance and deal with day to day repairs including joinery, plumbing, painting and decorating, and mechanical work. You may also be involved with helping the Gardener maintain the grounds. You will preferably have previous experience of working with volunteers. An understanding of COSHH would be advantageous.

About You

You will have the equivalent of several years’ experience in a similar role or SVQ3 or equivalent in a relevant subject as well as an aptitude towards practical DIY skills. Ideally you will hold a qualification in electrical, plumbing or gas fitting work and will have a working knowledge of Health and Safety law. Additionally, you will be involved in the management of the fire alarm system and our Jacuzzi pool.

You must have the ability to work unsupervised and be able to prioritise tasks. You will have good interpersonal skills and a flexible approach to problem solving. You should hold a current driving license and live within reasonable travelling distance of the hospice. It is expected you will have a working knowledge of computers.

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Maintenance Assistant, you will be instrumental in achieving this vision.

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

At CHAS, we are on a mission. We’re going to make sure wherever there is a child in Scotland with a life shortening condition their family know about the vital support we can provide. To do this we need to reach into every community across Scotland and this is where you come in! We are looking for a driven and ambitious individual to join the Community Fundraising team on a temporary contract to cover a period of maternity leave for up to 12 months.

You will be responsible for getting out into the local communities of Glasgow, Falkirk and West Lothian, raising awareness and engaging your supporters in their fundraising! You will grow and develop existing relationships and support as well as creating new community fundraising activity alongside an amazing Fundraising and Communications team covering the whole of Scotland. You will manage a fantastic group of existing CHAS volunteers and grow your volunteer networks.

Key Responsibilities

• Relationship management of existing and new community fundraising supporters and volunteers
• Create new, cost-effective, community-based fundraising activities within a specific geographic area, ensuring contacts are established and maintained
• In line with the community fundraising strategy, take the lead on a specific income stream, developing materials and fundraising activities
• Provide market-intelligence and research on the community fundraising function, enabling future planning of activities within CHAS
• Regularly present complex fundraising information to groups, including existing and potential supporters
• Delegate work to volunteers, ensuring appropriate support mechanisms are in place and that individual skills are utilised appropriately

About You

In order to successfully drive fundraising and support for CHAS in your area, you will work co-operatively with colleagues, form meaningful relationships with others, demonstrate initiative, act with integrity and be accountable for your actions and decisions. You will also have:

• A HND or equivalent qualification
• Experience of growing external financial support by developing new contacts and networks
• Experience of events and/or project management and the processes involved in a delivering a successful event and/or project
• Advanced level of communication and presentation skills
• Working knowledge of Microsoft Office and related software applications
• Highly developed inter-personal skills

Children’s Hospices Across Scotland, better known as CHAS, is Scotland’s national children’s hospice service which cares for children with life shortening conditions and their families. We operate across the country through our two hospices as well as in hospitals and our home care service in the community.

Three children die every week in Scotland from an incurable condition. At the moment, CHAS can only reach one in three of these families but we are determined to reach them all. We must be there for every family that needs us to help families to celebrate the lives of their children whilst they are together and to honour their memory after they have died.

Do you want to be part of this amazing ambition and help us reach every family in Scotland that needs us?

We are looking for a highly organised, efficient and professional administrator to fill the role of Executive Support Coordinator, providing essential administrative and corporate support to the Director of Fundraising & Communications. Ideally a confident communicator with great attention to detail and excellent organisational, creative problem solving and prioritisation skills. Must be fully proficient in Microsoft Office and enjoy creating PowerPoint presentations under the guidance of the Director.

The Director of Fundraising & Communications has an exceptionally busy, varied and extensive workload, leading the fundraising, communications and external relations functions of the organisation. As Executive Support Coordinator, you will provide excellent proactive, adaptable and professional support to the Director, maximising their capacity and time to ensure that key deadlines, project deliverables and business objectives are achieved.

The ideal candidate should be able to operate flexibly and professionally in a fast paced environment and should possess excellent customer service and interpersonal skills as the role will frequently involve dealing with external stakeholders.

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

A commitment to CHAS core values, vision and purpose is essential.

This role is a fantastic opportunity for an experienced Facilities Support Officer with a background in Facilities and Maintenance Management to expand their experience working within the unique environment of CHAS, safeguarding the security and wellbeing of patients, staff, visitors, and all contractors, consultants, and external bodies on our premises.

For over twenty years CHAS (Children’s Hospices Across Scotland) have been offering a full family support service for babies, children and young people with life-shortening conditions. This includes palliative care, family respite and support – through our hospices, homecare services and hospital presence.

Key Responsibilities

Reporting to the Estates Manager you would be expected to oversee activities to ensure work is carried out in accordance to business guidelines. You will also be responsible for being the first line of repair and maintenance to minor faults to certify that the buildings and their contents remain fit for purpose. Part of this role will see you assisting in the preparation of budgets and procurements for necessary works.

About You

The ideal candidate will be experienced in Facilities Management with a minimum HND (or equivalent) in a relevant services related discipline. You will have a practical working knowledge of property and facilities management process, operational theory, and best practice, and understand estates and property legislation. You will also understand the importance of a robust PPM schedule to adhere to. The successful candidate will be a strong communicator with the ability to consult and negotiate confidently and professionally.

In return, CHAS is willing to offer a competitive salary alongside the opportunity to work in a very unique environment, making significant contribution to a very special healthcare environment and protecting all who work stay or visit our hospices.

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Property and Facilities Officer, you will be instrumental in achieving this vision.

CHAS is a charity on a mission. We’re going to make sure that wherever there’s a child in Scotland with a life-shortening condition we’re on hand to support them and their family. We want to make sure that no matter how short their time together, it is filled with moments of joy. And we want to make sure that when the time comes, no family has to face the death of their child alone.

This role will support the delivery of our policy priorities as set out in our manifesto – Time is Precious, Time to Act. Specifically, the role will be supporting CHAS’s engagement with parliamentarians, local government, policy makers, civil servants and other stakeholders, helping to raise awareness of, and support for, the priorities and interests of the children and families we support.

We are looking for an enthusiastic self-starter, who has experience successfully influencing policy and working with politicians to make things happen.

An excellent communicator with strong analytical skills, you will have the ability to maintain positive working relationships with internal and external stakeholders as well as a commitment to working with volunteers.

Home Support Lead

Children's Hospices across Scotland (CHAS) are looking for a dynamic, values-driven individual to lead our volunteer home support service in east and central Scotland. This an exciting opportunity to be involved in an innovative service for the families of children with life-shortening conditions. Home support involves volunteers visiting families in their homes to provide practical household tasks for families and practical support for siblings including play, arts & crafts, help with homework etc. Volunteers help out at home, giving parents time to be parents and to focus on their families as well as having some valuable time to themselves.

Based at Rachel House in Kinross or Robin House in Balloch, in addition to some home working, you’ll be responsible for managing volunteer matches. If you have experience of working with children & families, service and volunteer management and are excited by the prospect of improving the quality of life for families supporting a child with a life-shortening condition, we’d love to hear from you.

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As Home Support Lead, you will be instrumental in achieving this vision.

At CHAS staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Children’s Hospices Across Scotland, better known as CHAS, is Scotland’s national children’s hospice service which cares for children with life shortening conditions and their families. We operate across the country through our two hospices as well as in hospitals and our home care service in the community.

Three children die every week in Scotland from an incurable condition. At the moment, CHAS can only reach one in three of these families but we are determined to reach them all. We must be there for every family that needs us to help families to celebrate the lives of their children whilst they are together and to honour their memory after they have died.

Do you want to be part of this amazing ambition and help us reach every family in Scotland that needs us?

We are looking for a highly organised, efficient and professional administrator to fill the role of Executive Support Coordinator, providing essential administrative and corporate support to the Director of Organisational Development. Ideally a confident communicator with great attention to detail and excellent organisational, creative problem solving and prioritisation skills. Must be fully proficient in Microsoft Office and enjoy creating PowerPoint presentations under the guidance of the Director.

The Director of Organisational Development has an exceptionally busy, varied and extensive workload, leading the HR, strategy and volunteering functions. As Executive Support Coordinator, you will provide excellent proactive, adaptable and professional support to the Director, maximising their capacity and time to ensure that key deadlines, project deliverables and business objectives are achieved.

The ideal candidate should be able to operate flexibly and professionally in a fast paced environment and should possess excellent customer service and interpersonal skills as the role will frequently involve dealing with external stakeholders.

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

A commitment to CHAS core values, vision and purpose is essential.

This role is subject to a Protection of Vulnerable Groups (PVG) check.

“When Louise took my hand, I knew I would never be alone. The care my son received and the support we had as a family at the toughest time imaginable in our lives was truly a life-line"

Are you a children’s nurse?

We are looking for Senior Staff Nurses and Staff Nurses who are passionate about providing expert, person-centred care for babies, children and young people with life-shortening conditions and their families. If this sounds like you, we would love to hear from you!

You will experience the privilege of providing specialist palliative care and respite for the whole family. You will have the opportunity to work alongside a highly motivated, supportive and skilled team in our beautiful hospices (which have free parking!). Both hospices are in beautiful locations and are commutable from across central Scotland.

You will:

• Provide specialist, person-centred palliative nursing care through assessment, planning, implementation and evaluation of care plans
• You will adapt care plans to meet the complex needs of the individual
• You will give nursing care at the end of life and bereavement support
• You will offer emotional and practical support to the child and their family, ensuring contact is maintained between visits and that the wishes of the family are delivered
• You will mentor the Nursing Support Worker team, students and Care Support volunteers
• You will participate in quality assurance and practice development activities, including regular opportunities to work in our CHAS at Home service.

About You

• You will be kind and empathic
• You will be a team-player
• You will have a registered nurse qualification
• You will have a degree or evidence of equivalent experience
• You will have experience of assessing, planning, organising, implementing and evaluating nursing care for babies, children, young people and their families
• You will have experience of working with whole families to provide education and support in managing the condition of babies, children or young people

About CHAS

• We are Scotland’s national children’s hospice service
• Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together.
• We care about our staff so they can care for the families who need us.
• You will be well supported with regular clinical supervision and reflective practice.
• Our nurses report great satisfaction in being able to provide high quality nursing care in a supportive team with interesting career development opportunities.
• View our employee testimonials by following the links below:

youtube.com/watch?v=ZbZQ_UDxui4&feature=youtu.be

youtube.com/watch?v=Ub6QV6U-3Os&feature=youtu.be

Children’s Hospices Across Scotland (CHAS) is the sole provider of hospice services in Scotland for babies, children and young people with life-limiting conditions. We currently have an exciting opportunity within our Family Support Team for a Transition Worker at Robin House, Balloch.

We are looking for a dynamic and enthusiastic Transition Worker to work alongside a highly motivated and skilled Family Support Team. You will carry out assessments in order to support the holistic needs of young people aged between 16 and 21 with palliative care needs. Advocacy is a significant part of this role, to support young people and their families to have their voices heard and choices respected as they transition from children’s to adult services. Support will be offered within the family’s home, hospice and community settings.

You will ideally be qualified to HND level in a relevant subject area, and will have palliative care experience of working with young people with complex care needs and excellent knowledge of legislation relating to transition, informing community care packages, self directed support. You will have strong communication skills with the ability to manage difficult conversations and sensitive information. You will hold a caseload and be able to work autonomously as well as being an enthusiastic team player. You will need to be highly organised with the ability to deal with competing demands in order to co-ordinate, develop and deliver a service provision designed to assist with a young person’s transition journey, with recognition of the impact this may have upon their wider family.

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Children’s Hospices Across Scotland (CHAS) is the sole provider of hospice services in Scotland for babies, children and young people with life-limiting conditions. We currently have an exciting opportunity within our Family Support Team for a Transition Worker at Rachel House, Kinross.

We are looking for a dynamic and enthusiastic Transition Worker to work alongside a highly motivated and skilled Family Support Team. You will carry out assessments in order to support the holistic needs of young people aged between 16 and 21 with palliative care needs. Advocacy is a significant part of this role, to support young people and their families to have their voices heard and choices respected as they transition from children’s to adult services. Support will be offered within the family’s home, hospice and community settings.

You will ideally be qualified to HND level in a relevant subject area, and will have palliative care experience of working with young people with complex care needs and excellent knowledge of legislation relating to transition, informing community care packages, self directed support. You will have strong communication skills with the ability to manage difficult conversations and sensitive information. You will hold a caseload and be able to work autonomously as well as being an enthusiastic team player. You will need to be highly organised with the ability to deal with competing demands in order to co-ordinate, develop and deliver a service provision designed to assist with a young person’s transition journey, with recognition of the impact this may have upon their wider family.

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

This is a temporary post for up to one year.

Introduction

Children’s Hospices Across Scotland, or as we are better known, CHAS, is a charity on a mission. We’re determined to ensure that wherever there’s a child in Scotland with a life-shortening condition we’re on hand to support them and their family. We want to make sure that no matter how short their time together, it is filled with moments of joy.

Three children die in Scotland each week from an incurable condition. Presently, CHAS is only able to reach one of those children and their families. We are determined to change that.

We are looking for a Shop Assistant Manager to join our Dunfermline shops to help us deliver a high level of service to the public, maximise vital income and raise awareness of CHAS.

Key Responsibilities

Reporting to the Shop Manager you will be responsible for ensuring the efficient day to day running of the charity shops.

You will:

• Promote a service driven culture, providing excellent customer service to help maximise sales, donations and the profitability of the shops

• Assume full responsibility for the day to day running of the shops in the absence of the Shop Manager

• Be an ambassador for CHAS in the shops, bringing to life the communication of key activities, messages and the wider CHAS strategy

• Help to maintain a high standard of visual merchandising and display throughout the shops

• Initiate and promote improvement activity opportunities to grow and develop the business

• Promote the CHAS values and behaviours to motivate and engage staff & volunteers

About You

In order to effectively support CHAS and its fundraising activities, you will:

• Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS

• Deliver excellent customer service and enjoy working in retail

• Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Shop Assistant Manager, you will be instrumental in achieving this vision.

Introduction

Children’s Hospices Across Scotland, or as we are better known, CHAS, is a charity on a mission. We’re determined to ensure that wherever there’s a child in Scotland with a life-shortening condition we’re on hand to support them and their family. We want to make sure that no matter how short their time together, it is filled with moments of joy.

Three children die in Scotland each week from an incurable condition. Presently, CHAS is only able to reach one of those children and their families. We are determined to change that.

We are looking for a Shop Assistant Manager to join our Kinross shops to help us deliver a high level of service to the public, maximise vital income and raise awareness of CHAS.

Key Responsibilities

Reporting to the Shop Manager you will be responsible for ensuring the efficient day to day running of the charity shops.

You will:

• Promote a service driven culture, providing excellent customer service to help maximise sales, donations and the profitability of the shops

• Assume full responsibility for the day to day running of the shops in the absence of the Shop Manager

• Be an ambassador for CHAS in the shops, bringing to life the communication of key activities, messages and the wider CHAS strategy

• Help to maintain a high standard of visual merchandising and display throughout the shops

• Initiate and promote improvement activity opportunities to grow and develop the business

• Promote the CHAS values and behaviours to motivate and engage staff & volunteers

About You

In order to effectively support CHAS and its fundraising activities, you will:

• Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS

• Deliver excellent customer service and enjoy working in retail

• Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Shop Assistant Manager, you will be instrumental in achieving this vision.

Following the reconfiguration of our services in response to the Pandemic, we currently have 4 Bank Senior Nursing Support Worker vacancies in Robin House, Balloch. This is a fantastic opportunity for an experienced and motivated Support Worker to join our compassionate and skilled team to provide respite and end of life care for children and families in their own homes.

You will work as part of our dynamic outreach team combining specialist palliative care with making precious memories and moments of joy through play, arts and crafts, outdoor activities and new experiences; ensuring that no matter how short a family’s time together may be, it is a time filled with happiness and fun.

We are seeking a compassionate, enthusiastic and creative Senior Nursing Support Worker with experience of working in a Health, Social or Child Care setting. You will have the skills to assist in the delivery of nursing care to babies, children and young people, and have the ability to adapt the care you provide to meet the individual needs of families.

Qualifications and Experience

You will be educated to SVQ level 3/ have a HNC in Health, Social or Child Care or be able to evidence equivalent experience. You will have relevant knowledge of care procedures and clinical observations and the ability to work confidently with IT in a care setting. As well as being a good communicator, able to work co-operatively with colleagues, you will also be an innovative thinker, self-motivated and committed to your own learning and development.

Be part of our ambition

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heartbreaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Senior Nursing Support Worker, you will be instrumental in achieving this vision and shaping the future of CHAS.

“When Louise took my hand, I knew I would never be alone. The care my son received and the support we had as a family at the toughest time imaginable in our lives was truly a life-line"

Are you a children’s nurse?

We are looking for Staff Nurses who are passionate about providing expert, person-centred care for babies, children and young people with life-shortening conditions and their families. If this sounds like you, we would love to hear from you!

You will experience the privilege of providing specialist palliative care and respite for the whole family. You will have the opportunity to work alongside a highly motivated, supportive and skilled team in our beautiful hospices (which have free parking!). Both hospices are in beautiful locations and are commutable from across central Scotland.

You will:

• Provide specialist, person-centred palliative nursing care through assessment, planning, implementation and evaluation of care plans
• You will adapt care plans to meet the complex needs of the individual
• You will give nursing care at the end of life and bereavement support
• You will offer emotional and practical support to the child and their family, ensuring contact is maintained between visits and that the wishes of the family are delivered
• You will mentor the Nursing Support Worker team, students and Care Support volunteers
• You will participate in quality assurance and practice development activities, including regular opportunities to work in our CHAS at Home service.

About You

• You will be kind and empathic
• You will be a team-player
• You will have a registered nurse qualification
• You will have a degree or evidence of equivalent experience
• You will have experience of assessing, planning, organising, implementing and evaluating nursing care for babies, children, young people and their families
• You will have experience of working with whole families to provide education and support in managing the condition of babies, children or young people

About CHAS

• We are Scotland’s national children’s hospice service
• Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together.
• We care about our staff so they can care for the families who need us.
• You will be well supported with regular clinical supervision and reflective practice.
• Our nurses report great satisfaction in being able to provide high quality nursing care in a supportive team with interesting career development opportunities.
• View our employee testimonials by following the links below:

youtube.com/watch?v=ZbZQ_UDxui4&feature=youtu.be

youtube.com/watch?v=Ub6QV6U-3Os&feature=youtu.be

Like working with young adults?

Enjoy a flexible, fun and challenging environment?

Want to feel valued and that you are doing varied and meaningful work?

We are looking for a Transitions Worker to join our Family Support Team to work with 16-21 year olds who have palliative care needs and use our hospice services.

The role

• Carry out assessments to support the holistic needs of young people
• Enable young people and their families to have their voices heard and choices respected as they transition from children’s to adult services.
• Support will be offered within the family’s home, hospice and community settings.
• Manage a caseload
• Coordinate, develop and deliver a service provision designed to help a young person’s transition journey with recognition of the impact this may have upon their wider family.

You will have

• Experience of working with young people with complex, palliative care needs
• Excellent knowledge of legislation relating to transition, informing community care packages and self directed support.
• Strong communication skills
• Group facilitation skills
• Can manage difficult conversations and sensitive information
• Work autonomously AND be a team player
• Can deal with competing demands
• Ideally you will be qualified to HND level in a relevant subject area

Staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

An exciting opportunity has arisen to recruit a Head of Volunteering to design, deliver and lead the volunteering strategy and volunteer experience in CHAS. This role will lead the volunteering team to develop and grow volunteering at a pivotal time in CHAS’s history; as we emerge from the pandemic and implement our ambitious volunteering strategy.

Children’s Hospices Across Scotland (CHAS):

Each week, three children die in Scotland from an incurable condition. CHAS is dedicated to supporting every single member of these families as they face the toughest challenge of their lives. Whilst our mission of reaching all these families is a simple one, delivering that mission requires a huge amount of effort from everyone supporting our cause. As a charity with 300 staff and over 800 volunteers, we know that it is only by working together that we will achieve our goal. Staff and volunteers work together as one team. Our people are focused on one common goal - reaching every family in Scotland who needs our support.

CHAS is committed to the involvement of volunteers. Volunteering is part of our organisation’s ethos and is critical to the success of the organisation. We value the unique role that volunteers play within CHAS. The skills and experiences of volunteers help us to provide a high quality of care to children and families. Volunteers also allow us to develop strong links with communities the length and breadth of Scotland which raise awareness of CHAS and of the care and support that we provide. Creating a positive experience for all volunteers is important to us at CHAS and with our ambition to reach more families across Scotland, we are passionate about inspiring more people to join our growing volunteer movement.

The Opportunity:

As the Head of the Volunteering team, you will:

• Provide strategic leadership, vision and direction for CHAS’s volunteering team and strategy as we emerge from the pandemic and look to further embed volunteering in service delivery.
• Act as a source of professional expertise and effectively manage an established volunteering team
• Champion a quality volunteer experience and lead innovation by inspiring, educating and motivating staff in all aspects of volunteer engagement.
• Work closely with teams across CHAS to drive the very best volunteer offer and quality experience
• Introduce new ideas and innovative approaches to volunteering, to ensure volunteers continue to play a major role in the success of CHAS and our aim to reach more families across Scotland.
• Partner staff to manage volunteers effectively, promoting the volunteer voice and the delivery of a positive volunteer experience.
• Work with senior leaders, supporting them to develop their volunteering strategy in order to grow income and awareness of CHAS.

Our Ideal Candidate:

You will be able to demonstrate experience of:

• Leading and developing a positive culture of volunteer involvement, innovation, and continuous improvement
• Shaping volunteering within third or public sector organisations.
• Working successfully across teams and possessing the ability to forge productive collaborative relationships.

Further information:

We are flexible about the location for this role as we have offices across:

• Kinross
• Inverness
• Aberdeen
• Glasgow
• Edinburgh

The role involves regular travel across Scotland, to visit other CHAS sites. An initial period of home-working is likely.

This post is subject to a PVG membership check and evidence of eligibility to work in the UK. Further information can be found in the attached job description and person specification. Alternatively, contact Morven MacLean (Director of People and Strategy) on 07483 453922 or email MorvenMacLean@chas.org.uk.

Children’s Hospices Across Scotland (CHAS) is the sole provider of hospice services in Scotland for babies, children and young people with life-limiting conditions. We currently have an exciting opportunity within our Family Support Team for a Social worker at Robin House, Balloch.

It is an exciting and unique opportunity to work alongside a highly motivated and skilled team and to be part of an organisation where everyone is passionate about the work we do.

You will play a key role in providing a comprehensive social work service to babies, children or young people with life-limiting conditions and their families, focusing on the co-ordination, development and delivery of service provision designed to assist with the issues related to the child or young person’s condition and the impact it has upon the wider family.

It is essential that you have a degree or diploma in social work and be registered with the SSSC. You should also have relevant post-registration experience of working with children and young people and complex family situations where loss and change are prevalent. You will have highly developed communication and negotiation skills as well as the ability to adapt the support you provide to meet the needs of individual families.

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Social Worker, you will be instrumental in achieving this vision.

Children’s Hospices Across Scotland (CHAS) is the sole provider of hospice services in Scotland for babies, children and young people with life-limiting conditions. We currently have an exciting opportunity within our Family Support Team for a Social worker at Robin House, Balloch.

It is an exciting and unique opportunity to work alongside a highly motivated and skilled team and to be part of an organisation where everyone is passionate about the work we do.

You will play a key role in providing a comprehensive social work service to babies, children or young people with life-limiting conditions and their families, focusing on the co-ordination, development and delivery of service provision designed to assist with the issues related to the child or young person’s condition and the impact it has upon the wider family.

It is essential that you have a degree or diploma in social work and be registered with the SSSC. You should also have relevant post-registration experience of working with children and young people and complex family situations where loss and change are prevalent. You will have highly developed communication and negotiation skills as well as the ability to adapt the support you provide to meet the needs of individual families.

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Social Worker, you will be instrumental in achieving this vision.

This is a temporary post for up to one year to cover for maternity leave.

“When Louise took my hand, I knew I would never be alone. The care my son received and the support we had as a family at the toughest time imaginable in our lives was truly a life-line"

Are you a children’s nurse?

The CHAS at Home team work in families’ homes providing the highest level of family centred care to support the needs of babies, children and young people with life shortening conditions and their families.

We are looking for a dynamic Staff Nurse who is passionate about providing expert, person-centred care for babies, children and young people with life-shortening conditions and their families in their own homes. If this sounds like you, we would love to hear from you!

You will experience the privilege of providing specialist palliative care, end of life care for children and respite for the whole family in their own home. You will use your current knowledge and develop new skills.

Key Responsibilities

• You will provide specialist, person-centred palliative nursing care to babies, children and young people
• You will adapt care plans to meet the complex needs of each individual
• You will give nursing care at the end of life and bereavement support
• You will offer emotional and practical support to the child and their family, ensuring contact is maintained between visits and that the wishes of the family are delivered.
• You will mentor the Nursing Support Worker, students, and volunteers
• You will liaise with and work in partnership with our NHS, social care and third sector colleagues
• You will participate in quality assurance and practice development activities

About You

• You will be kind and empathic
• You will be a team player whilst also being able to work independently
• You will have a registered nurse qualification
• You will hold a degree or evidence of equivalent experience
• You will have experience of assessing, planning, organising, implementing and evaluating nursing care for babies, children, young people and their families
• You will have experience of working with whole families to provide education and support in managing a child or young person’s condition.

About CHAS

• At CHAS, our ambition is to reach every family in Scotland who is living with the devastating news that their child has a life-shortening condition. We aim to offer them care and support to empower them to make the most of the time they have together.
• We care about our staff so they can care the families who need us.
• You will be well supported with regular clinical supervision and reflective practice.
• Our nurses report great satisfaction in being able to provide high quality nursing care in a supportive team with interesting career development opportunities.

View our employee testimonials by following the links below:

youtube.com/watch?v=ZbZQ_UDxui4&feature=youtu.be

youtube.com/watch?v=Ub6QV6U-3Os&feature=youtu.be

Can you advise families on Self-directed Support and other Welfare Benefits?

Children’s Hospices Across Scotland, better known as CHAS, cares for children with life-shortening conditions and their families. We operate through our two hospices, our network of staff in the community and hospitals, and our CHAS at Home service in every part of Scotland.

Caring for a very ill child can bring with it unexpected financial responsibilities which can lead to poverty and hardship. These include increased care costs and the possibility of a parent giving up work to become a fulltime carer.

Three children die every week in Scotland from an incurable condition. Our doctors, nurses, chaplains and social workers support as many of those families as we can. We aim to reach every family in Scotland and have an amazing opportunity for you to join our team and develop a new service to help families who may be experiencing money concerns.

As our Family Income Maximisation Officer, you will:

• work with our team of social workers to develop a specialist money support service for families
• provide intensive 1-to-1 support for families
• with our volunteering team, grow a small pool of volunteers to help even more families.

This is an excellent chance to use and grow your skills and experience in:

• providing advice to people who need it
• undertaking complex casework about benefits and money
• developing and motivating volunteers who want to do similar.

Good at working with people, you will already have specialist knowledge and experience in welfare rights or money advice, and strong knowledge of the benefits system. If you are determined to make an impact for children and families, we want to hear from you.

CHAS offers an excellent package which includes access to the NHS or local government pension scheme, and comprehensive work/life balance policies. We anticipate this first role being based in East Central Scotland (we have offices in Kinross or Edinburgh, or you could work from home).

However for exceptional candidates we would be willing to discuss operating this service in another part of Scotland. The post is offered for 1 year initially but may be extended as this service develops.

Do you enjoy being in a changing and dynamic environment? Are you passionate about improving the lives of babies, children, young people and their families with life limiting conditions? Do you have the ability to engage and work alongside people?

We are looking for a dynamic and enthusiastic person to join the Family Support Team to help develop our service for children with life-limiting conditions and their families and also to work alongside our multi-disciplinary team to provide a comprehensive service.

About You

You will ideally be qualified to a minimum of an HND level in a relevant subject area, and will have palliative care experience of working with children with complex care requirements. Experienced in working with families at times of acute stress and loss, you will have strong communication skills with the ability to manage highly complex and sensitive information and will have awareness of counselling and therapeutic interventions currently available. You will be able to work independently as well as being an enthusiastic team player. You will need to be highly organised with the ability to deal with competing demands in order to co-ordinate, develop and deliver a service provision designed to assist with issues related to the baby, child or young person’s condition and the impact it has upon the wider family.

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Child and Family Worker, you will be instrumental in achieving this vision.

It’s crucial that we create a positive experience for all our volunteers and we are passionate about inspiring more people to join us. To help us grow and develop our volunteering programme, we are recruiting a Volunteering Team Coordinator to join our central volunteering function at CHAS.

You’ll be joining a dynamic team of values-driven professionals, passionate about inspiring people to make a meaningful impact on the lives of children and families.

Working within the Volunteering team, you will coordinate Scotland-wide volunteering initiatives and projects. You will support the delivery of volunteer recruitment campaigns, training requirements and methods of reward and recognition in order to deliver the CHAS volunteering strategy.

Your passion for volunteering, coupled with your outstanding organisational skills will allow you to manage the digital volunteer communications platform and the volunteer e-learning system. Your attention to detail and commitment to providing exemplary customer service will mean that every enquiry is handled professionally and timeously.

You will be a confident presenter with a track record of building positive relationships with both internal and external stakeholders.

If you’re an enthusiastic team-player, with a strong work ethic and passion for volunteering, we’d love to hear from you.

We are flexible about the location for this role as we have offices in Kinross, Aberdeen, Inverness, Glasgow and Edinburgh. We will provide you with the equipment you need to be able to work remotely and flexibly as occasional travel within Scotland is required. Some home working will also be involved.

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As the Volunteering Team Coordinator, you will be instrumental in achieving this vision.

Children’s Hospices Across Scotland, or as we are better known, CHAS, is a charity on a mission. We’re determined to ensure that wherever there’s a child in Scotland with a life-shortening condition we’re on hand to support them and their family. We want to make sure that no matter how short their time together, it is filled with moments of joy.

Three children die in Scotland each week from an incurable condition. Presently, CHAS is only able to reach one of those children and their families. We are determined to change that.

We are looking for a Shop Assistant Manager to join our Dunfermline shops to help us deliver a high level of service to the public, maximise vital income and raise awareness of CHAS.

Key Responsibilities

Reporting to the Shop Manager you will be responsible for ensuring the efficient day to day running of the charity shops.

You will:

• Promote a service driven culture, providing excellent customer service to help maximise sales, donations and the profitability of the shops
• Assume full responsibility for the day to day running of the shops in the absence of the Shop Manager
• Be an ambassador for CHAS in the shops, bringing to life the communication of key activities, messages and the wider CHAS strategy
• Help to maintain a high standard of visual merchandising and display throughout the shops
• Initiate and promote improvement activity opportunities to grow and develop the business
• Promote the CHAS values and behaviours to motivate and engage staff & volunteers

About You

In order to effectively support CHAS and its fundraising activities, you will:

• Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS
• Deliver excellent customer service and enjoy working in retail
• Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Shop Assistant Manager, you will be instrumental in achieving this vision.

At CHAS we take our data seriously. We’re looking for an Information Management Specialist to join our Information Technology and Management Team. In a period of changing data protection regulations, your role will be pivotal in helping the charity navigate these changes and ensuring best practice across the organisation.

Key Responsibilities

The post holder manages a small team within the Information Management and Technology Team. They will take a lead on delivering the charity’s strategic aims for Information Management and offer operational support to colleagues in managing their data assets. You will work closely with colleagues across the organisation. You will influence and support the digital transformation within the organisation and have to opportunity to offer advice and training to colleagues to ensure best practice.

About You

We’re looking for an individual with a dedicated background in Information Management and particularly Information Governance. You will have strong problem solving skills and the ability to work cooperatively with colleagues to help them manage their data effectively and safely. With a keen eye for detail, you will need to successfully manage completing priorities and be comfortable in managing a varied workload within a small team. You will have the CHAS core values of Care, Honesty, Accountability and Respect at the heart of your work.

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Information Team Lead, you will be instrumental in achieving this vision.

Creating a positive experience for all our volunteers is important to us at CHAS and with our ambition to reach more families across Scotland, we are passionate about inspiring more people to join our growing volunteer movement.

To help us grow and diversify our volunteering programme, we are recruiting a Volunteering Development Manager to lead the development of volunteering strategy within the Fundraising, Retail and Communications directorate at CHAS.

As a senior member of the Volunteering team, you will champion a quality volunteer experience and lead innovation by inspiring, educating and motivating staff in all aspects of volunteering development.

As the Volunteering Development Manager, you will work closely with teams in the Fundraising, Retail and Communications directorate to deliver the very best volunteer offer and experience, introducing new ideas and approaches to volunteering to ensure our volunteers continue to play a major role in the success of CHAS reaching more families across Scotland.

You will partner staff to manage volunteers effectively, promoting the volunteer voice and the delivery of a positive volunteer experience. Working with senior leaders, you will support them to develop their volunteering strategy in order to grow income and awareness of CHAS.

You will have experience of developing a positive culture of volunteer involvement, innovation, and continuous improvement as well as experience of shaping volunteering within third or public sector organisations. You can also comfortably demonstrate experience of working across teams and have the ability to forge productive collaborative relationships.

We are flexible about the location for this role as we have offices in Edinburgh, Stepps, Kinross, Inverness and Aberdeen. The role involves regular travel across Scotland enabling you to be mobile and work remotely from time to time.

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Volunteering Development Manager, you will be instrumental in achieving this vision.

Our service is expanding and we have an exciting opportunity for Staff Nurses at Balloch, Loch Lomond

Commutable from Glasgow, Paisley, Ayrshire, Lanarkshire.

Our service is expanding and we have an exciting opportunity for Staff Nurses at Balloch, Loch Lomond

Commutable from Glasgow, Paisley, Ayrshire, Lanarkshire

Benefits

• Full time colleagues work 3 shifts per week

• All working patterns considered: full time, part time and flexible

• Free parking

• Generous holiday and sick pay

• NHS pension scheme members can transfer their pensions to CHAS

• Lothian Pension Fund membership available

Our children’s palliative care nurses report great satisfaction in being able to provide high quality nursing care in a supportive team with exciting career development opportunities.

Introduction

Do you feel positively proud of your profession when you see an outstanding fundraising campaign which is transformative for the charity and those it serves? Are you raring to work with motivated colleagues to help deliver an exceptional supporter experience? Do you understand the importance of data and how effective it can be to build relationships? If so we would love to hear from you.

We need a dynamic and focused Supporter Data Coordinator who can motivate and work happily within a team, whose work is donor-centric and who really means it when they say that attention to detail is everything.

This role is part of our Supporter Engagement Team in our Fundraising and Communications Directorate. The role is vital in terms of managing donor data, in order to build effective donor relationships

Key Responsibilities

• Process daily cash, Direct debits, credit card donations and payments, liaising with colleagues across the team to ensure accurate allocation

• Manage and process third party income reports for import into Raisers Edge (NXT) eg: Justgiving.

• Using your own initiative- Identify and carry out database tasks from data cleaning to changing or correcting records. Thus maintaining accurate, consistent and reliable information

• Support the team with the day-to-day development of the database and CRM database policies, processes and procedures

• Assist with the reconciliation of income to the cash book in conjunction with the Finance team

• Act as the first point of contact for the Raisers Edge (NXT) service desk

• Manage and deliver data query requests in line with fundraising activity.

• Ensure data is stored in line with General Data Protection Regulations (GDPR)

• Provide a first class supporter care service either written or over the telephone.

• When required supervise volunteers.

About You

In order to be successful in this role, you will have good communication skills, work co-operatively with colleagues, form meaningful relationships with others, demonstrate initiative, have a high level of accuracy, act with integrity and be accountable for your actions and decisions.

You will also have:

• A HNC or equivalent qualification

• A working knowledge of Microsoft Office and related software applications

• Minimum two years’ experience in an office and customer service environment

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Supporter Data Coordinator, you will be instrumental in achieving this vision.

Benefits

• Full time colleagues work 3 shifts per week

• All working patterns considered: full time, part time and flexible

• Generous holiday and sick pay

• Continuation of NHS pension scheme for existing members

• Lothian Pension Fund membership available

• Employee assistance programme (which includes free access to counselling, financial advice

• Occupational sick pay and maternity pay

• Free on site parking

• Regular clinical supervision

• Comprehensive induction programme

• Access to ongoing education and development opportunities

Would you like to work with remarkable colleagues and meet extraordinary children and families? Would you like to be part of a team providing a flexible and responsive service, whilst delivering holistic person centred palliative care to babies, children and young people, in their own homes?

This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS – Scotland’s national children’s hospice service. Our multidisciplinary team of staff and volunteers share an authentic passion for delivering the highest possible standard of care to babies, children, young people and their families.

Are you an experienced and motivated support worker, who is seeking a new challenge, which will stretch you in a way that few other roles can. If this sounds like you, we would love to hear from you!

As a senior nursing support worker in CHAS at home, you will work alongside a multidisciplinary team to provide holistic palliative care, end of life care and respite care for the child and their whole family primarily in their in own home. You will have the opportunity to use your existing skills and knowledge, complemented by the education, clinical supervision and 1:1 support that we provide to develop yourself to deliver an excellent standard of care and support in the community.

You will work as part of our dynamic outreach team, Balloch, combining specialist palliative care with making precious memories and moments of joy through play, arts and crafts, outdoor activities and new experiences; ensuring that no matter how short a family’s time together may be, it is a time filled with happiness and fun.

About You

In order to provide a high standard of care in families homes, and to help CHAS achieve its objectives, you will have:

• Educated to SVQ level 3/ have a HNC in Health, Social or Child Care or be able to evidence equivalent experience.

• You will have relevant knowledge of clinical care, and working as part of a team

• Experience of working with babies, children or young people.

About CHAS

• At CHAS, our ambition is to reach every family in Scotland who is living with the devastating news that their child has a life-shortening condition. We aim to offer them care and support to empower them to make the most of the time they have together. As a senior nursing support worker you will be instrumental in achieving this vision and shaping the future of CHAS.

Introduction

Children’s Hospices Across Scotland, or as we are better known, CHAS, is a charity on a mission. We’re determined to ensure that wherever there’s a child in Scotland with a life-shortening condition we’re on hand to support them and their family. We want to make sure that no matter how short their time together, it is filled with moments of joy.

Three children die in Scotland each week from an incurable condition. Presently, CHAS is only able to reach one of those children and their families. We are determined to change that.

We are looking for a Shop Assistant Manager to join our Dunfermline shops to help us deliver a high level of service to the public, maximise vital income and raise awareness of CHAS.

CHAS is proud to be a living wage employer, and colleagues receive a competitive benefits package including 35 days annual leave (pro rata) inclusive of public holidays and pension contribution scheme.

Key Responsibilities

Reporting to the Shop Manager you will be responsible for ensuring the efficient day to day running of the charity shops.

You will:

• Promote a service driven culture, providing excellent customer service to help maximise sales, donations and the profitability of the shops
• Assume full responsibility for the day to day running of the shops in the absence of the Shop Manager
• Be an ambassador for CHAS in the shops, bringing to life the communication of key activities, messages and the wider CHAS strategy
• Help to maintain a high standard of visual merchandising and display throughout the shops
• Initiate and promote improvement activity opportunities to grow and develop the business
• Promote the CHAS values and behaviours to motivate and engage staff & volunteers

About You

In order to effectively support CHAS and its fundraising activities, you will:

• Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS
• Deliver excellent customer service and enjoy working in retail
• Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public

About CHAS

At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Shop Assistant Manager, you will be instrumental in achieving this vision.

Introduction

Are you someone who genuinely wants to make a difference? Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care? If so, we would love to hear from you.

This is fantastic opportunity to be part of a team that is going from strength to strength. We need a dynamic and focused Supporter Care Coordinator who understands the importance of nurturing supporter relationships by providing exceptional stewardship. This is a vital role that supports colleagues from across the organisation and requires someone with a great can do attitude, who is organised and has excellent prioritisation skills.

Key Responsibilities

• To be the first point of contact for face to face, email or telephone supporter enquiries. Providing exemplary donor care through excellent written and oral communication to supporters, volunteers and internal and external stakeholders
• Manage all incoming mail, process donations, bank gifts and record gifts timely and accurately on our database
• Ensure each supporter is thanked for their donation, personalising their thank you as appropriate in order to nurture and maintain positive relationships
• Support donor events and fundraising activity sending any materials required to support successful fundraising
• Support a team of office volunteers, including providing training, day to day support, and ensuring the volunteers deliver a quality service and feel valued
• Work closely with a team of external volunteers to arrange cover for talks, cheque presentations and cash collection activities

About You

• You will have excellent communication skills and will enjoy working cooperatively with colleagues. You will be committed to working with and supporting a strong team of volunteers. You will demonstrate initiative and the ability to prioritise, have a high level of accuracy, act with integrity and be accountable for your actions and decisions.

You will also have:

• HNC level qualification or equivalent in Administration or related discipline
• Relevant experience in an office and/or customer services environment
• Working knowledge of Microsoft Office packages
• Access to a car and full driving licence

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. The only way we can achieve this is with the generosity of supporters and relationships with them is fundamental. Your role as Supporter Care Coordinator will be instrumental in achieving this vision.

Our service is expanding and we have an exciting opportunity for a Senior Nursing Support Worker within our Outreach Service based in Aberdeen.

Benefits

· Full time colleagues work 3 shifts per week

· All working patterns considered: full time, part time and flexible

· Generous holiday and sick pay

· Continuation of NHS pension scheme for existing members

· Lothian Pension Fund membership available

· Employee assistance programme (which includes free access to counselling, financial advice

· Occupational sick pay and maternity pay

· Free on site parking

· Regular clinical supervision

· Comprehensive induction programme

· Access to ongoing education and development opportunities

Would you like to work with remarkable colleagues and meet extraordinary children and families? Would you like to be part of a team providing a flexible and responsive service, whilst delivering holistic person centred palliative care to babies, children and young people, in their own homes?

This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS – Scotland’s national children’s hospice service. Our multidisciplinary team of staff and volunteers share an authentic passion for delivering the highest possible standard of care to babies, children, young people and their families.

Following the reconfiguration of our services in response to the Pandemic, we currently have a Senior Nursing Support Worker vacancy in our CHAS at Home team based in Aberdeen. This is a fantastic opportunity for an experienced and motivated Support Worker to join our compassionate and skilled team to provide respite and end of life care for children and families in their own homes.

You will work as part of our dynamic outreach team combining specialist palliative care with making precious memories and moments of joy through play, arts and crafts, outdoor activities and new experiences; ensuring that no matter how short a family’s time together may be, it is a time filled with happiness and fun.

We are seeking a compassionate, enthusiastic and creative Senior Nursing Support Worker with experience of working in a Health, Social or Child Care setting. You will have the skills to assist in the delivery of nursing care to babies, children and young people, and have the ability to adapt the care you provide to meet the individual needs of families.

Qualifications and Experience

You will be educated to SVQ level 3/ have a HNC in Health, Social or Child Care or be able to evidence equivalent experience. You will have relevant knowledge of care procedures and clinical observations and the ability to work confidently with IT in a care setting. As well as being a good communicator, able to work co-operatively with colleagues, you will also be an innovative thinker, self-motivated and committed to your own learning and development.

Be part of our ambition

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heartbreaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Senior Nursing Support Worker, you will be instrumental in achieving this vision and shaping the future of CHAS.

Our service is expanding and we have an exciting opportunity for Bank Senior Nursing Support Workers within our Outreach Service based in Aberdeen

Benefits

· Full time colleagues work 3 shifts per week

· All working patterns considered: full time, part time and flexible

· Free on site parking

· Regular clinical supervision

· Comprehensive induction programme

· Access to ongoing education and development opportunities

Would you like to work with remarkable colleagues and meet extraordinary children and families? Would you like to be part of a team providing a flexible and responsive service, whilst delivering holistic person centred palliative care to babies, children and young people, in their own homes?

This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS – Scotland’s national children’s hospice service. Our multidisciplinary team of staff and volunteers share an authentic passion for delivering the highest possible standard of care to babies, children, young people and their families.

Following the reconfiguration of our services in response to the Pandemic, we currently have a Bank Senior Nursing Support Worker vacancy in our CHAS at Home team based in Aberdeen. This is a fantastic opportunity for an experienced and motivated Support Worker to join our compassionate and skilled team to provide respite and end of life care for children and families in their own homes.

You will work as part of our dynamic outreach team combining specialist palliative care with making precious memories and moments of joy through play, arts and crafts, outdoor activities and new experiences; ensuring that no matter how short a family’s time together may be, it is a time filled with happiness and fun.

We are seeking a compassionate, enthusiastic and creative Bank Senior Nursing Support Worker with experience of working in a Health, Social or Child Care setting. You will have the skills to assist in the delivery of nursing care to babies, children and young people, and have the ability to adapt the care you provide to meet the individual needs of families.

Qualifications and Experience

You will be educated to SVQ level 3/ have a HNC in Health, Social or Child Care or be able to evidence equivalent experience. You will have relevant knowledge of care procedures and clinical observations and the ability to work confidently with IT in a care setting. As well as being a good communicator, able to work co-operatively with colleagues, you will also be an innovative thinker, self-motivated and committed to your own learning and development.

Be part of our ambition

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heartbreaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Senior Nursing Support Worker, you will be instrumental in achieving this vision and shaping the future of CHAS.

Our service is expanding and we have an exciting opportunity for a Senior Staff Nurse within our Outreach Service based in Aberdeen.

Benefits

• Full time colleagues work 3 shifts per week

• All working patterns considered: full time, part time and flexible

• Generous holiday and sick pay

• Continuation of NHS pension scheme for existing members

• Lothian Pension Fund membership available

• Employee assistance programme (which includes free access to counselling, financial advice

• Occupational sick pay and maternity pay

• Regular clinical supervision

• Comprehensive induction programme

• Access to ongoing education and development opportunities

“When Louise took my hand, I knew I would never be alone. The care my son received and the support we had as a family at the toughest time imaginable in our lives was truly a life-line", CHAS parent

Would you like to work with remarkable colleagues and meet extraordinary children and families? Would you like to be part of a team providing a flexible and responsive service, whilst delivering holistic person centred palliative care to babies, children and young people, in their own homes across the Grampian region?

This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS – Scotland’s national children’s hospice service. Our multidisciplinary team of staff and volunteers share an authentic passion for delivering the highest possible standard of care to babies, children, young people and their families.

Following the expansion of our outreach team in response to the Pandemic, we have a Senior Staff Nurse vacancy in our CHAS at home, Aberdeen team.

We are looking for a dynamic experienced nurse seeking a new challenge, which will stretch them in a way that few other roles can? If this sounds like you, we would love to hear from you!

As a Senior Staff Nurse within CHAS at home, you will bring valuable leadership experience to a small team providing specialist palliative care, end of life care and respite care for the child and their whole family in their own home. You will have the opportunity to use your nursing skills and knowledge, complemented by the education, clinical supervision and 1:1 support we provide to develop both yourself and your team to deliver an excellent standard of nursing care and support in the community.

You will support the Senior Charge Nurses to oversee the work of the CHAS at home Aberdeen team, ensuring that resources are allocated appropriately and skills are used effectively in setting and maintaining excellent standards of nursing care. You will promote partnership working with the family, and other CHAS colleagues, as well as our colleagues in the NHS, local authority, other third sector organisations, and volunteers, to put the best interests of the child at the forefront of care.

Our children’s palliative care nurses report great satisfaction in being able to provide high quality nursing care in a supportive team with exciting career development opportunities.

Our service is expanding and we have an exciting opportunity for Staff Nurses within our Outreach Service based in Kinross

Commutable from Edinburgh, Stirling, Dundee

“When Louise took my hand, I knew I would never be alone. The care my son received and the support we had as a family at the toughest time imaginable in our lives was truly a life-line", CHAS parent

Benefits

• Full time colleagues work 3 shifts per week

• All working patterns considered: full time, part time and flexible

• Generous holiday and sick pay

• Continuation of NHS pension scheme for existing members

• Lothian Pension Fund membership available

• Employee assistance programme (which includes free access to counselling, financial advice

• Occupational sick pay and maternity pay

• Free on site parking

• Regular clinical supervision

• Comprehensive induction programme

• Access to ongoing education and development opportunities

Would you like to work with remarkable colleagues and meet extraordinary children and families? Would you like to be part of a team providing a flexible and responsive service, whilst delivering holistic person centred palliative care to babies, children and young people, in their own homes?

This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS – Scotland’s national children’s hospice service. Our multidisciplinary team of staff and volunteers share an authentic passion for delivering the highest possible standard of care to babies, children, young people and their families.

Following the expansion of our outreach team in response to the Pandemic, we have a number of Staff Nurse vacancies in our CHAS at home, Kinross team

Are you a dynamic and innovative nurse, who is seeking a new challenge, which will stretch you in a way that few other roles can. If this sounds like you, we would love to hear from you!

As a staff nurse in CHAS at home, you will provide holistic palliative care, end of life care and respite care for the child and their whole family primarily in their in own home. You will have the opportunity to use your existing nursing skills and knowledge, complemented by the education, clinical supervision and 1:1 support we provide to develop yourself to deliver an excellent standard of nursing care and support in the community.

You will support the senior staff nurses to deliver the work of the CHAS at home, Kinross team in maintaining excellent standards of nursing care. You will work in partnership with the family, and other CHAS colleagues, as well as our colleagues in the NHS, local authority, other third sector organisations, and volunteers, to put the best interests of the child at the forefront of care.

About You

In order to provide a high standard of nursing care in our hospices, and to help CHAS achieve its objectives, you will have:

• A registered nurse qualification.

• A degree or evidence of equivalent experience.

• Experience of assessing, planning, organising, implementing and evaluating nursing care for children, young people and families.

• Experience of working with whole families to provide education and support in managing a child or young person’s condition.

About CHAS

• At CHAS, our ambition is to reach every family in Scotland who is living with the devastating news that their child has a life-shortening condition. We aim to offer them care and support to empower them to make the most of the time they have together. As a Staff Nurse, you will be instrumental in achieving this vision and shaping the future of CHAS.

Our children’s palliative care nurses report great satisfaction in being able to provide high quality nursing care in children's own homes with exciting career development opportunities.

Introduction

An exciting opportunity for a Clinical System Co-ordinator has arisen within CHAS. We are looking for enthusiastic applicants with a drive to succeed and help others along the way. You should have experience in the coordination and administration of databases, ideally gained within a clinical or similar setting.

Key Responsibilities

• Day-to-day running of the Children’s clinical application including routine clerical activities and administration tasks with regards to the clinical system
• Checking the data quality and integrity of the system, resolving minor issues and escalating major issues as required to the Clinical Systems Nurse Manager
• Assist in creating and delivering training programs for staff on the use of the clinical system
• Assist in the testing of new functionality

About You

• Educated to HNC/D Level or equivalent experience
• Demonstrable working knowledge of Microsoft Office applications
• Excellent communicator
• Ability to work independently and as part of a team
• Ability to analyse data and identify incorrect information
• Interpersonal skills including capacity to work with colleagues across all sites.

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Clinical System Co-ordinator, you will be instrumental in achieving this vision.

It’s crucial that we create a positive experience for all our volunteers and we are passionate about inspiring more people to join us. To help us grow and develop our volunteering programme, we are recruiting a Volunteering Administrator to join our central volunteering function at CHAS.

You’ll be joining a dynamic team of values-driven professionals, passionate about inspiring people to make a meaningful impact on the lives of children and families. Reporting to the Volunteering Development Manager for Outreach, you will be responsible for providing a full range of administrative support. You will support the recruitment and engagement of volunteers across Scotland who are involved in CHAS Outreach services.

You will be experienced in office administration and have excellent people skills. Your attention to detail and commitment to providing exemplary customer service will mean that every enquiry is handled professionally and timeously.

We are flexible about the location for this role as we have offices in Kinross, Aberdeen, Inverness, Glasgow and Edinburgh. We will provide you with the equipment you need to be able to work remotely and flexibly as occasional travel within Scotland is required. Some home working will also be involved.

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As the Volunteering Administrator for Outreach, you will be instrumental in achieving this vision.

CHAS are looking for a dynamic, enthusiastic and innovative events professional to join their events team. Do you want to go to work every day in a fun, exhilarating, varied and glamorous job, which also makes a difference for some of the most vulnerable children in our society? As a member of the CHAS fundraising team you will support the income generation which enables us to deliver critical services to ensure that no family should have to go through the death of their child alone.

Our CHAS high profile events have a reputation for being some of the best charity events in Scotland, providing all little surprises and moments of sparkle that our guests have come to expect. We would love for YOU to become a part of the team to lead and deliver top quality, engaging and exciting events across the country. As part of the Partnerships and Philanthropy team, within the fundraising department, you will work in a focussed and driven environment. You will be given the opportunity to support exciting projects in the organisation and add value to partnership working across CHAS. If you think you are the person to add that extra sparkle to our events then please read on.

Key Responsibilities

• Project management of 3 CHAS high profile events generating £150,000 towards supporting children and families across Scotland
• Leading and chairing event committee meetings and training event volunteers
• Managing complex conversations with numerous suppliers and negotiating opportunities to minimise expenditure.
• Managing the event budget to ensure it is in line with budgetted income and expenditure
• Taking responsibility for fulfilling all necessary actions to ensure a successful event. Planning and delivering a broad range of fundraising activities to enable a fun, seamless event whilst maximising all fundraising opportunities.
• Managing a complex set of administration tasks throughout the process, prior and post event.

About You

• HNC level qualification or equivalent in Event Management or related discipline
• Experience of working on large scale fundraising events
• Knowledge of Microsoft Office 2010 and information databases
• Ability to work effectively as part of a team
• Good communication skills required, to deal with staff, volunteers and general public in an appropriate and effective manner
• Demonstrable attention to detail
• Full driving licence

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As an Events Fundraiser, you will be instrumental in achieving this vision.

Our Learning and Development Team is on an exciting new journey as it evolves into the Learning and Organisational Development (L&OD) Team. We are recruiting for an L&OD Manager who will help support and lead this change, playing a central role in shaping the new L&OD agenda here at CHAS.

Key Responsibilities

Reporting to the Head of L&OD, you will have the opportunity to manage colleagues in the department which currently consists of a Learning and Development Coordinator and Learning and Development Administrator. You will also be responsible for the design and delivery of learning across CHAS as well as L&OD project management.

About You

The ideal candidate will have a proven track record in learning and development design and delivery, have experience in manager and leadership development and have a good understanding of the fundamentals of organisational development. You will be able to work collaboratively with colleagues across the organisation, including managers and senior leaders, and have a strong business partnering approach in your interactions with key stakeholders.

We are looking for a creative individual with fantastic people skills who will be able to ensure that our employees get the learning experiences they need, help the organisation meet its strategic objectives and support their new team to evolve into a high performing L&OD function. If this sounds like you, then we would love to hear from you.

About CHAS

At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.

Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. As a Learning and Organisational Development Manager, you will be instrumental in achieving this vision.

This new role of Philanthropy Executive will work with the Philanthropy Manager, playing a key role in developing and delivering the overarching strategy for Major Gifts.

We are keen to find an enthusiastic and ambitious Executive to join the Philanthropy team. The role will focus on managing relationships with established donors and be responsible for inspiring and acquiring new major donors in order to meet income targets.

This is a brilliant opportunity to join our team and will fit someone who can work both independently and collaboratively, who can take responsibility for projects and who is creative and eager to get out and meet supporters.

We are flexible about the location for this role as we have offices in Kinross, Aberdeen, Inverness, Glasgow and Edinburgh. We will provide you with the equipment you need to be able to work remotely and flexibly as occasional travel within Scotland is required. Some home working will also be involved.

If you have a track record of working with high-mid level donors or in individual giving, have an understanding of cultivation and stewardship and an engaging communication style we would be keen to hear from you.