Changeworks
Changeworks

Charity registered in Scotland SC015144

Changeworks is an environmental charity and social enterprise, providing practical ways for people and organisations to live and work more sustainably.


Current vacancies

Partnership Advisor

  • Full time
  • £19,267 – £20,609
  • Edinburgh
  • Closing 10th December 2021

Changeworks is the leading environmental charity in Scotland. We give people and organisations practical support to live and work more sustainably. We deliver the Home Energy Scotland service in the Highlands and Islands and South East Scotland.

We are looking for an enthusiastic and motivated person to work as our Partnership Advisor, providing a range of support to Home Energy Scotland South East’s Partnerships team. By working closely with partners across South East Scotland we ensure we can reach those most at risk of fuel poverty and refer and signpost them on for further support.

You will oversee referrals made by partner organisations to Home Energy Scotland, supporting householders with tailored advice on energy efficiency, affordable warmth, micro-renewables, sustainable transport, water and behaviour change. You will provide administrative support to the Partnerships team and have an opportunity to contribute to the Advice Centre’s programme of outreach events with partners, such as workshops and advice surgeries as well as training events for existing and new partner organisations.

You will have experience of working in a customer facing organisation, with people from all backgrounds. Your excellent communication skills will help you engage with householders and partners alike and relay some technical information to a non-technical audience. You will have good IT and organisational skills and be good at listening.

This opportunity offers a challenging and stimulating position in the environmental and charity sector.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist

Assistant Operations Manager

  • Full time
  • £30,355 – £33,065
  • Edinburgh
  • Closing 13th December 2021

We are looking for a passionate Assistant Operations Manager with the desire to provide a high quality, customer focused service within the Home Energy Scotland advice centre in South East Scotland. The service is at the forefront of tackling climate change and fuel poverty, delivering advice on energy efficiency, renewable technology and transport.

You will be an experienced people manager and trainer with a motivational coaching style that will inspire advisors and specialists across the whole team to perform to their full potential. You will have the ability to adapt your approach from 121 support to rolling out training to a diverse staff group delivering a range of services. You will drive delivery of excellent customer service, providing effective and high-quality training to support the delivery of advice to a high volume of customers through an award-winning multi-channel advice centre

You will ideally have experience of leading the operational delivery of a digital contact centre with advisors providing excellent customer service via email, live chat and social media platforms. You will have the ability to work across multiple programmes and projects concurrently ensuring attention to detail is providing equally across all tasks.

You will work closely with the Operations Manager ensuring effective and efficient processes and systems are in place to support the whole centre to deliver on challenging targets and timings to a high standard. You will have experience of business reporting, CRM systems and the ability to communicate performance clearly across the team with a focus on continuous improvement.

We will provide you with a tailored training package including SQA-accredited courses in the services provided by Home Energy Scotland, City and Guilds in Energy Awareness and leadership and management training as part of your personal development.

This opportunity offers a fantastic opportunity to develop your leadership career in the environmental and charity sector focussed on the Scottish Government’s Energy Efficient Scotland programme.

Changeworks is Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Funded by the Scottish Government, we deliver Home Energy Scotland advice centres in South East Scotland and Highlands and Islands on behalf of Energy Saving Trust.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist

New Service Development Manager

  • Full time
  • £36,623 – £39,731
  • Edinburgh or Inverness with flexible homeworking
  • Closing 13th December 2021

The post of New Service Development Manager has been created to help Changeworks achieve its ambitious 2022 – 2025 Strategic Plan. This exciting time in our development sees a new focus on design thinking and user-led service design and on the extension of our service portfolio to enable the decarbonisation of homes and deliver low carbon living for everyone in Scotland.

We’re looking for an enthusiastic individual with the drive and experience to ensure Changeworks designs, creates and delivers outstanding services. Leading by example, you will be responsible for the establishment of new energy advice and behavioural change services and act as a role model for design-thinking across the organization. These new service/s will complement our existing portfolio and will be a critical component in supporting householders minimize the carbon emissions from heating their homes.

Reporting to the Fuel Poverty and Low Carbon Operations Director, you will have a proven track record in the practical application of design thinking, having created successful user-centric services. You will have strong attention to detail as well as the ability to see the big picture and be able to work effectively with a range of internal and external stakeholders. The role includes business development and demand creation and it is important that you have experience of both.

Changeworks is one of Scotland’s largest environmental charities with over 30 years’ experience in sustainability. We work with organisations, communities and individuals to deliver practical solutions that reduce carbon emissions, fuel poverty and waste by managing resources more efficiently. We are a national organisation with around 200 employees and volunteers in Edinburgh, Inverness, Shetland, Orkney, the Western Isles and Argyll. Passion, integrity, innovation, collaboration and empowerment are the values which drive us. We aim to inspire and enable people to live and work more sustainably.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist

Technical Officer – Home Renewables

  • Full time
  • £26,609 – £29,461
  • Edinburgh
  • Closing 23rd December 2021

We are looking for an enthusiastic and motivated person to work within our Technical Team at Home Energy Scotland South East to assist households to install micro-renewable technology and advise on energy efficiency options for hard-to-treat properties. This service is at the forefront of tackling climate change, and you can play a key role in Scotland achieving its goals for decarbonising domestic homes.

Based within the Home Energy Scotland South East advice centre at Changeworks, the role is a mixture of field-based and office based so a driving license is essential. You will join a skilled team with a focus on delivering an exceptional customer journey which starts in our advice centre right through to a tailored in-home visit which will identify suitable measures and potential available funding.

You’ll have a thirst for knowledge and be a great communicator with the ability to inspire customers to take action. Whether it’s a home visit, providing advice over the phone or delivering a webinar you’ll be able to clearly explain complex technologies in a clear and friendly way. This role may also involve engaging with householders at events in line with Scottish Government guidance.

We will provide you with a tailored training package including SQA-accredited courses in the services provided by Home Energy Scotland, City and Guilds in Energy Awareness and Domestic Energy Assessor training.

Changeworks is Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Funded by the Scottish Government, we deliver Home Energy Scotland advice centres in South East Scotland and Highlands and Islands on behalf of Energy Saving Trust.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist

Energy Advisor

  • Full time
  • £20,643 – £22,081
  • Edinburgh
  • Closing 16th December 2021

Due to additional funding and internal promotions within the team, Changeworks have an exciting opportunity for enthusiastic, customer focused Energy Advisors

As an Energy Advisor at Changeworks you will have the opportunity to help households across the South East of Scotland to lower their energy bills and reduce their impact on the environment by providing high quality advice and information on topics including energy efficiency in the home, behaviour change, renewable technologies, sustainable transport and water.

Home Energy Scotland is a free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks delivers the service in South East Scotland and the Highlands and Islands.

The ideal candidate and the role

To be successful in this role you should have a passion for customer service and be a confident communicator.

Our advisors speak to a wide range of customers with varied enquiries on a daily basis, providing them with high quality advice tailored to their circumstances and persuading them to take action and change their behaviours.

You will join a team of customer focused energy advisors in a fast-paced environment, taking inbound calls and making outbound calls to our existing customers. An interest in the environment and sustainability would be an advantage but is not essential as full training will be given.

In return you can expect

We will start to grow your knowledge of our services and energy efficiency straight away, the Home Energy Scotland advisor induction programme is an SQA accredited qualification, Energy Advisors are also required to complete the City and Guilds; Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist

Senior Energy Advisor

  • Full time
  • £22,299 – £24,255
  • Edinburgh
  • Closing 16th December 2021

We have an exciting new opportunity for a Senior Advisor in the South East Advice Team to support our dedicated team of Energy Advisors.

As a Senior Advisor you will have the opportunity to support a team of energy advisors to deliver expert advice on a range of topics including behaviour change, measures & appliances, renewable technologies, transport and water. You will also support the team to maximise their opportunity to refer for energy efficiency schemes, including the Scottish Government’s Warmer Homes Scotland scheme.

To be successful in this role you will have the ability to coach and supervise staff coupled with the ability to give meaningful feedback to improve our customer service and increase the number of customers that take action.

You will be a confident and clear communicator with the ability to motivate and lead a team to reach targets. You will be approachable with a can-do attitude to resolving challenges along with a responsible and reliable disposition.

You will have an excellent understanding of the importance of high-quality customer service along with skills which allow you to deal with escalated enquiries or low-level complaints managing them to resolution.

Please see job description for further details.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
Closed vacancies
This vacancy has now closed

Energy Efficiency Business Advisor

  • Full time
  • £26,346 – £29,169
  • Edinburgh
  • Closing 5th April 2021

We are looking for a dynamic individual who can advise and motivate businesses and other organisations to save energy and provide them with tangible cost savings to increase their sustainability.

Using your experience of providing advice in a professional setting, you will visit businesses and then work with specialist advisors to create a tailored action plan providing a clear pathway for businesses to make savings.

You will be an astute networker with strong communication skills allowing you to build effective networks that result in high quality referrals to the service.

You will have a thirst for knowledge and be proactive in regularly updating your understanding of sustainability issues and related technology as well as the challenges faced by businesses in Scotland.

If you meet all of the above then we look forward to receiving your application. The successful candidate will work with the Home Energy Scotland advice centre (South East) team based at Changeworks in Edinburgh and other organisations involved in the delivery of the Energy Efficiency Business Support service.

We offer an attractive staff benefits package, excellent pension and employee benefits which include 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Senior Low Carbon Communities Officer

  • Full time
  • £30,355 – £33,065
  • Edinburgh
  • Closing 26th May 2021

Changeworks have an exciting opportunity for an experienced and motivated individual to join our Low Carbon Communities team in Edinburgh. Working with the Head of Low Carbon Communities and closely with external partners and stakeholders, you will lead projects throughout all stages, including conception, development, design, delivery and monitoring.

The ideal candidate will have a proven track record of project planning and delivery, community engagement and experience of managing staff or volunteers. You will be a strong team player, with well-developed interpersonal and communication skills, experience of project development and working in partnership.

Changeworks offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Development Officer

  • Part time
  • £26,609 – £27,461 pro-rata
  • Inverness or Fort William preferred, although there may be some potential for flexibility on location.
  • Closing 31st May 2021

We are looking for a Development Officer to become an employee of Changeworks and a member of the Local Energy Scotland Team delivering the Scottish Government’s Community and Renewable Energy Scheme for the Highland Area of Scotland. You must be a self-motivated individual with a passion for customer service and community/local renewable energy. The Development Officer will cover the Highland area and they will provide impartial advice assisting community organisations to explore and develop project ideas, apply for funding and deliver projects and initiatives that maximise local benefit from local energy and renewables.

We offer an attractive staff benefits package, excellent pension and employee benefits which include 26 days paid holiday per annum pro rata plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Low Carbon Communities Officer & Volunteer Coordinator

  • Full time
  • £26,609 – £29,461
  • Edinburgh
  • Closing 24th June 2021

Changeworks have an exciting opportunity for an experienced and motivated individual to join our Low Carbon Communities team in Edinburgh. Working in a tight knit team, you will lead on the delivery of a number of low carbon community projects and manage the coordination of a team of volunteers to support their successful delivery.

The ideal candidate will have excellent experience of project coordination and delivery, community engagement and managing volunteers. You will be a confident communicator with excellent organisational skills and have an ability to recruit and motivate a team of volunteers.

Changeworks offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Sustainable Transport Coordinator

  • Full time
  • £26,609 – £29,461
  • Edinburgh
  • Closing 15th July 2021

We have an exciting opportunity for a Sustainable Transport Coordinator. A dynamic and confident self-starter, you will have excellent relationship management skills to enable us to maximise the carbon reduction for businesses and domestic customers in South East Scotland through providing specialist advice on adopting sustainable transport approaches.

The ideal candidate and the role

As Sustainable Transport Coordinator, you will be responsible for delivering high quality advice and audits to businesses with stretching targets. You will have the ability not only to advise, but to motivate businesses to implement changes. Giving presentations will be second nature to you, as well as the ability to inspire people to take action.

Ideally you will have a proven track record of giving advice in a professional setting, as well as working with businesses. You will lead the domestic transport advice service and support colleagues to deliver advice on a wide range of low carbon transport solutions including e-bikes.

You will have an active interest in the latest developments within sustainable transport, including technology-based solutions and have a passion about the opportunities that sustainable transport practices can present in terms of its impact on climate change and cost savings.

Home Energy Scotland is the free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks is a leading environmental charity and social enterprise company in Scotland and delivers the Home Energy Scotland Advice Centre in the South East and Highlands and Islands of Scotland.

In return you can expect

You will receive support and bespoke training relating to all aspects of your role.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Affordable Warmth Advisor

  • Full time
  • £23,504 – £25,791
  • Edinburgh
  • Closing 27th July 2021

Changeworks’ runs a very successful fuel billing, energy advice and advocacy service for vulnerable householders across East Lothian, Edinburgh, Midlothian, Borders and Highland regions. We are now seeking to recruit a full time Affordable Warmth Advisor within the Affordable Warmth Team. We are looking for energetic and supportive individuals with a ‘can do’ attitude to deliver affordable warmth advice. This is a demanding but highly rewarding role, working with individuals who are experiencing fuel poverty.

The ideal candidate and the role

You will have excellent communication skills and a mature, responsible and client focussed attitude. An energy or advice providing background is desirable, as is experience of producing high quality written reports, working with disadvantaged people and knowledge of fuel poverty. A driving licence is highly desirable as achieving the objectives of the role requires the applicant to be able to travel across the Scotland with ease, including rural areas with no access to public transport.

In return you can expect

We will start to grow your knowledge of services straight away with training over 6 weeks in September and October that successful applicants will be expected to attend. This will include full training on the topic of energy efficiency and billing. Further training in all the relevant operations and tasks will also be provided. Due to the nature of the role, training will be ongoing to ensure that employees are kept up to date with sector specific developments and new technologies.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Energy Advisor

  • Full time
  • £20,643 – £22,081
  • Edinburgh
  • Closing 3rd August 2021

Changeworks have an exciting opportunity for enthusiastic, customer focused Energy Advisors.

As an Energy Advisor at Changeworks you will have the opportunity to help households across the South East of Scotland to lower their energy bills and reduce their impact on the environment by providing high quality advice and information on topics including energy efficiency in the home, behaviour change, renewable technologies, sustainable transport and water.

Home Energy Scotland is the free, impartial advice service funded by the Scottish Government and managed by the Energy Saving Trust. Changeworks delivers the service in South East Scotland and the Highlands and Islands.

The ideal candidate and the role

To be successful in this role you should have a passion for customer service and be a confident communicator.

Our advisors speak to a wide range of customers with varied enquiries on a daily basis, providing them with high quality advice tailored to their circumstances and persuading them to take action and change their behaviours.

You will join a team of customer focused energy advisors based in a busy office environment, taking inbound calls and making outbound calls to our existing customers. An interest in the environment and sustainability would be an advantage but is not essential as full training will be given.

In return you can expect

We will start to grow your knowledge of our services and energy efficiency straight away, the Home Energy Scotland advisor induction programme is an SQA accredited qualification. Energy Advisors are also required to complete the City and Guilds; Energy Awareness in the Home qualification. We will support the successful applicants with ongoing coaching, mentoring and development.

Changeworks offer an attractive staff benefits package, excellent pension and employee benefits which include 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Monitoring and Evaluation Manager

  • Full time
  • £33,732 – £39,731
  • Edinburgh or Inverness office
  • Closing 2nd August 2021

Changeworks is offering an exciting opportunity for a suitably qualified professional to lead delivery of our current portfolio of Monitoring and Evaluation projects and continue the expansion of our service offering. Ambitious national targets on climate change, fuel poverty and waste have seen a significant increase in the number of pilot and large-scale projects across each of these areas delivered by Changeworks and external organisations. These include our large-scale domestic energy efficiency retrofit and decarbonisation projects and programmes. It is critical that these projects are closely monitored and evaluated to understand their social, technical, environmental and financial impact and gain insights that will inform improvements to current and future projects.

The ideal candidate and the role

Based within our Consultancy Team, the role requires effective working with a diversity of Changeworks projects and with external clients across sectors. Our busy Consultancy team works across the sustainability agenda and has a particular specialism related to energy efficiency, heat decarbonisation and renewables in the built environment, fuel poverty and pro-environmental behaviour change.

The successful candidate will be able to draw on a range of experience that will convince us that you can take a lead and continue our development pathway in this area. You will have a demonstrable track record of managing projects with a monitoring and evaluation or research focus and the ability to deploy a range of qual/quant research techniques. Above all, you will have a commitment and passion for this field, be organised and proactive, as well as having a creative streak that will allow you to identify solutions, work round problems, identify new areas of work and promote and disseminate our work. The ability to deal with multiple tasks and meet deadlines in a supportive team environment is essential.

In return you can expect

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Data Analyst (Energy and Sustainability)

  • Full time
  • £23,504 – £25,791
  • Edinburgh
  • Closing 20th August 2021

Changeworks is offering an exciting opportunity for a data analyst to join our busy and growing Consultancy Team. Ambitious national targets on reducing carbon emissions and fuel poverty have seen a significant increase in the need for understanding the energy efficiency of Scotland’s housing stock and overall heat demand and energy use. Our Consultancy Team supports many organisations, including local authorities and housing associations, in planning their low carbon future. This requires a substantial amount of quantitative data analysis.

You will work with the Senior Data Consultant and Data Consultant to provide data analysis services in support of the Consultancy team. This will include the collation, processing, analysis and modelling of property, fuel poverty, low carbon heat and energy use data. In addition, it will involve the visualisation of data analysis results in the form of maps and dashboards or online dynamic reports.

The successful candidate will have a keen interest in data analysis and presenting results in a way that is easily understood by non-specialists. You will have advanced knowledge of Excel and experience with programming languages like R or Python in a data analysis context. Experience of using GIS and Power BI would be an advantage, as is knowledge of SQL. You will be highly organised with excellent attention to detail and have a willingness to learn new methods, software and analysis topics. You will enjoy working independently and as part of a small team and deliver high quality reports to tight deadlines. An interest in environmental and sustainable living issues is desirable but not essential.

This is a great opportunity for someone who wants to bring their enthusiasm, commitment to learning and technical data skills to the environmental sector.

Changeworks offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Low Carbon Communities Officer

  • Full time
  • £23,504 – £25,791
  • Edinburgh
  • Closing 19th August 2021

Changeworks have an exciting opportunity for an enthusiastic individual with experience of engaging and supporting communities to join our Low Carbon Communities team in Edinburgh. Working in a tight knit team, you will lead on the delivery of a number of low carbon community projects and ensure they are planned and delivered to a high standard.

The ideal candidate will have excellent experience of project coordination and delivery, community engagement and developing successful partnerships. You will be a confident communicator with excellent organisational skills and have an ability to inspire and motivate people and communities to take action.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Impact Evaluation Consultant

  • Full time
  • £30,355 – £33,065
  • Edinburgh or Inverness office
  • Closing 30th August 2021

Changeworks is offering an exciting opportunity to join our growing impact evaluation service. Candidates will have project management experience, and knowledge and experience of delivering evaluation or research projects, ideally with the ability to deploy a range of qual/quant research techniques. Your skills, experience and enthusiasm for being at the centre of things will make you well placed to manage and coordinate a diverse portfolio of monitoring and evaluation projects, while supporting growth of our role within this sector.

Based within our Consultancy Team, this role will work alongside the Senior Impact Evaluation Consultant to implement effective evaluation strategies for a diversity of projects with both internal and external clients. The Consultancy team works across the sustainability agenda and has a particular specialism related to energy efficiency, heat decarbonisation and renewables in the built environment, fuel poverty and pro-environmental behaviour change.

The successful candidate will have a commitment to effective evaluation as a route to understanding the impact of interventions. You will be organised and proactive, and an excellent communicator. The ability to solve problems as they arise and deal with multiple tasks to meet deadlines in a supportive team environment is essential.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes. It is critical that these, and wider sustainability related projects, are closely monitored and evaluated to understand their social, technical, environmental and financial impact and to gain critical insights that will inform improvements to current and future projects. You will be part of an organisation that sees success as delivering interventions that have both positive outcomes for people and their wellbeing as well as building fabric.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Senior Impact Evaluation Consultant

  • Full time
  • £33,732 – £39,731
  • Edinburgh or Inverness office
  • Closing 30th August 2021

Changeworks is offering an exciting opportunity for a suitably qualified professional to lead our impact evaluation service and continue its development and growth. Candidates will have a demonstrable track record of managing projects with a monitoring and evaluation or research focus and the ability to deploy a range of qualitative/quantitative research techniques.

Based within our Consultancy Team, the role requires effective working with a diversity of Changeworks projects and external clients from across sectors. Our busy Consultancy team works across the sustainability agenda and has a particular specialism related to energy efficiency, heat decarbonisation and renewables in the built environment, fuel poverty and pro-environmental behaviour change.

The successful candidate will be able to draw on a range of experience that will convince us that you can take a lead and continue our development and growth pathway in this area. You will have a commitment and passion for this field, be organised and proactive, as well as having a creative streak that will allow you to identify innovative solutions, work round problems, identify new areas of work and promote and disseminate our work. The ability to effectively manage staff, deal with multiple tasks and meet deadlines in a supportive team environment is essential.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes. It is critical that these, and wider sustainability related projects, are closely monitored and evaluated to understand their social, technical, environmental and financial impact and to gain insights that will inform improvements to current and future projects. You will be part of an organisation that sees success as delivering interventions that have both positive outcomes for people and their wellbeing as well as building fabric.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Administrative Advisor

  • Full time
  • £19,267 – £20,609
  • Edinburgh or Inverness
  • Closing 23rd August 2021

Changeworks runs a very successful fuel billing, energy advice and advocacy service for vulnerable householders across Edinburgh, East Lothian, West Lothian, Midlothian, Borders, and Highland regions. We are seeking several Administrative Advisors to provide high quality energy efficiency advice to our clients, as well as excellent administrative support to the Affordable Warmth Services Team.

The successful candidates will be enthusiastic individuals with excellent customer service skills. This is a varied and flexible role, working as part of a team, supporting a busy department. As the first point of contact for vulnerable clients you should be a confident communicator, with an excellent telephone manner. You will also deliver advice face to face at outreach events. You will have experience working with databases and IT packages such as Outlook, Word, Excel working to a high level of accuracy throughout.

We will start to grow your knowledge of services straight away, including full training on the topic of energy efficiency advice. Further training in all the relevant operations and tasks will also be provided. Due to the nature of the role, training will be ongoing to ensure that employees are kept up to date with developments and new technologies.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Senior Research Consultant

  • Full time
  • £33,732 – £39,731
  • Edinburgh or Inverness
  • Closing 6th September 2021

Changeworks is offering an exciting opportunity for a suitably qualified professional to lead and manage projects and research focused on the energy transition to Net Zero. The successful candidate will have an excellent track record of delivering research and developing and managing projects. You will have considerable experience and an in depth understanding of a range of qualitative and quantitative research techniques, ideally in an energy or sustainability related context. Prior experience of delivering within a consultancy setting would be ideal along with evidence of a contribution to secure new commissions.

Based within our Consultancy Team, the role requires effective working with a diversity of Changeworks projects and external clients. Our busy Consultancy team works across the sustainability agenda and has a particular specialism related to energy efficiency, heat decarbonisation and renewables in the built environment, fuel poverty and pro-environmental behaviour change.

The successful candidate will be able to draw on a range of experience that will convince us that you can lead and manage research and continue our development and growth pathway in this area. You will have a commitment and passion for this field, be organised and proactive, as well as having a creative streak that will allow you to identify innovative solutions, work round problems, identify new areas of work and promote and disseminate our work. The ability to effectively manage staff, deal with multiple tasks and meet deadlines in a supportive team environment is essential.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilots and large-scale interventions delivered by Changeworks and external organisations in this area. It is critical at this time of policy development and innovation within the sector, that decisions are informed and opportunities scoped with the benefit and insight gained from high quality research. While many changes proposed are technical in nature, all of them have a human component and all require change to take place in the context of a Just Transition. You will therefore be part of an organisation that sees success as delivering interventions that have both positive outcomes for people and their wellbeing as well as building fabric.

Changeworks offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Finance Assistant

  • Full time
  • £21,123 – £22,862
  • Edinburgh
  • Closing 10th September 2021

Changeworks are looking to recruit a Finance Assistant to join our busy Central Services Team.

The successful candidate should be numerate and able to work with a high level of accuracy and have excellent communication and organisational skills. You should have previous experience of working to deadlines. This is a role for a team player with the ability to use their own initiative. Previous experience of working in a finance team is desirable

Changeworks offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Marketing Officer

  • Full time
  • £26,609 – £29,461
  • Edinburgh
  • Closing 13th September 2021

An experienced Marketing Officer with a commitment to tackling climate change is sought to join our Technical Directorate Marketing team in Edinburgh. Reporting to the Marketing Co-ordinator you will support the directorate to deliver high-quality, cost-effective marketing campaigns and communications in order to achieve department objectives. The team provides marketing support for innovative projects aiming to improve the energy efficiency of homes, reduce carbon and alleviate fuel poverty.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Affordable Warmth Advisor

  • Full time or Part time
  • £23,504 – £25,791
  • Edinburgh
  • Closing 1st November 2021

Changeworks’ runs a very successful fuel billing, energy advice and advocacy service for vulnerable householders across East Lothian, Edinburgh, Midlothian, Borders and Highland regions. We are now seeking to recruit a full time Affordable Warmth Advisor within the Affordable Warmth Team. We are looking for energetic and supportive individuals with a ‘can do’ attitude to deliver affordable warmth advice. This is a demanding but highly rewarding role, working with individuals who are experiencing fuel poverty.

The ideal candidate and the role

You will have excellent communication skills and a mature, responsible and client focussed attitude. An energy or advice providing background is desirable, as is experience of producing high quality written reports, working with disadvantaged people and knowledge of fuel poverty. A driving licence is highly desirable as achieving the objectives of the role requires the applicant to be able to travel across the Scotland with ease, including rural areas with no access to public transport.

In return you can expect

We will start to grow your knowledge of services straight away with training over a 6-week period that successful applicants will be expected to attend This will include full training on the topic of energy efficiency and billing. Further training in all the relevant operations and tasks will also be provided. Due to the nature of the role, training will be ongoing to ensure that employees are kept up to date with sector specific developments and new technologies.

We offer an attractive staff benefits package which includes an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist
This vacancy has now closed

Digital Content Coordinator

  • Full time
  • £30,355 – £33,065
  • Edinburgh - Homeworking until restrictions are eased, remote working will be considered
  • Closing 18th November 2021

Do you have a passion for digital, a creative design flair and a proven experience of producing high quality, multimedia content based on user needs? As our Digital Content Coordinator, you could soon be playing an important role at the heart of our digital transformation to enable Changeworks to reach more people.

About Changeworks

Changeworks’ vision is for a world where everyone is able to live, work and enjoy life with a low carbon impact. We recognise climate change is the most significant threat to the environment and our way of life.

Passion, integrity, innovation, collaboration and empowerment are the values which drive us.

We are Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Our current strategy has four goals

· Accelerate the improvement of energy efficiency of buildings

· Effectively deploy renewable and low carbon solutions

· Deliver an integrated community approach to low carbon living

· Reduce fuel poverty

About the team

The Digital & Marketing Communications Team is being established to transform the way that Changeworks engages with our audiences and will lead on organisational and service marketing alongside developing our digital presence. The team overall is responsible for evolving our brand, positioning the organisation, increasing our profile and driving more people to adopt a low carbon life.

About the role

This a new role will transform Changeworks approach to content development and maintenance with the postholder able to coordinate our digital activity, design our approach to content development, optimisation, testing, governance, and auditing.

You will work across the organisation to leading on digital planning and tactics whilst engaging subject experts to ensure our content remains relevant and focused to deliver our strategy objectives.

You will be able to champion and drive the use to digital content and communications within Changeworks to power our growth through reaching and engaging a wide range of customers.

About you

A passion for the role that digital can play in helping people alongside demonstrable experience in developing and delivering a content strategy for websites and marketing communication campaigns, adopting a mobile first approach.

You will have previously managed a website and led on development with experience of writing, editing, proofreading, and publishing content with a user-focused approach. You will have a keen understanding of accessible content, SEO, metadata and schema mark-up. Professional experience of using a web content management system and publishing tools to create and maintain online content. With working knowledge of content design methodology and the benefits of its application in a charity with wide-ranging audiences and user needs.

You will be comfortable working with digital analytical tools such as, Google Analytics and Hotjar to drive continual improvement.

You will have excellent communications skills and ability to communicate with a broad range of people and experience of leading a team in a matrix environment to drive multiple projects.

At Changeworks, we welcome and encourage applications from everyone.

Benefits

We offer a wide range of staff benefits including flexible working, cycle to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks we remain working at home, where possible, in line with Scottish Government advice. This post would have typically been based at our Edinburgh office (36 Newhaven Road, Edinburgh) however we are currently designing our new ways of working. Over the coming months we will be looking to offer increased flexibility about where we work, in a hybrid of home and office base depending on the needs of each role.

Shortlist
This vacancy has now closed

Digital & Marketing Communications Manager

  • Full time
  • £39,731 – £42,742
  • Edinburgh - Homeworking until restrictions are eased, remote working will be considered
  • Closing 18th November 2021

Are you a proven leader whose looking for a new challenge to work in a growing organisation looking to tackle the climate emergency head on? As our Digital & Marketing Communications Manager you will have the space to innovate, develop our brand, engage and connect with diverse audiences driving people to access our services to take action.

About Changeworks

Changeworks’ vision is for a world where everyone is able to live, work and enjoy life with a low carbon impact. We recognise climate change is the most significant threat to the environment and our way of life.

Passion, integrity, innovation, collaboration and empowerment are the values which drive us.

We are Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Our current strategy has four goals

· Accelerate the improvement of energy efficiency of buildings

· Effectively deploy renewable and low carbon solutions

· Deliver an integrated community approach to low carbon living

· Reduce fuel poverty

About the team

The Digital & Marketing Communications Team is being established to transform the way that Changeworks engages with our audiences and will lead on organisational and service marketing alongside developing our digital presence. The team overall is responsible for evolving our brand, positioning the organisation, increasing our profile and driving more people to adopt a low carbon life.

About the role

You will lead and coach the team in delivering Changeworks external marketing communications and digital strategies - develop and maintain appropriate plans and operating models to deliver. Drive innovation and continual improvement to improve ROI and audience reach.

Ensure the team deliver diverse marketing communications campaigns in the B2B and B2C markets. Alongside championing and driving the use of digital within Changeworks as both a way to communicate and provide products and services.

Leading on brand development to drive our growth ambitions in the delivery of practical solutions to address the climate emergency.

About you

Experienced in leading marketing communications activities and particularly digital, ideally with experience in service design, data analysis and project management.

Used to working across a variety of channels that include direct mail and email, you also have a proven ability to manage and influence stakeholders and use data to interpret, analyse and convey results. What’s more, you know how to utilise insight, including the motivations, interests and behaviours of customers. Experience of optimising and reviewing campaigns is important too, as is enthusiasm for keeping ahead of emerging trends and horizon scanning.

Have experience of implementing communication and marketing strategies, demonstratable experience in delivering or overseeing media communications and excellent knowledge of developing campaigns, messaging and developing digital services and social media channels.

Ideally you will have experience delivering digital transformation through developing or operating digital services utilising service design tools with a focus on outstanding content design.

You’re also willing to challenge the status quo and introduce new ideas, methods and processes when appropriate and adept at critiquing campaigns and materials to assess and improve.

At Changeworks, we welcome and encourage applications from everyone.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks we remain working at home, where possible, in line with Scottish Government advice. This post would have typically been based at our Edinburgh office (36 Newhaven Road, Edinburgh) however we are currently designing our new ways of working. Over the coming months we will be looking to offer increased flexibility about where we work, in a hybrid of home and office base depending on the needs of each role.

Shortlist
This vacancy has now closed

Data Management & Insight Executive

  • Full time
  • £26,609 – £29,461
  • Edinburgh - Homeworking until restrictions are eased, remote working will be considered
  • Closing 22nd November 2021

Do you have proven experience of utilising data and insights to support the work of marketing and communications activities? As our Data Management & Insight Executive you could soon be playing an important role at the heart of our Digital & Marketing Communications Team.

About Changeworks

Changeworks’ vision is for a world where everyone is able to live, work and enjoy life with a low carbon impact. We recognise climate change is the most significant threat to the environment and our way of life.

Passion, integrity, innovation, collaboration and empowerment are the values which drive us.

We are Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Our current strategy has four goals

· Accelerate the improvement of energy efficiency of buildings

· Effectively deploy renewable and low carbon solutions

· Deliver an integrated community approach to low carbon living

· Reduce fuel poverty

About the team

The Digital & Marketing Communications Team is being established to transform the way that Changeworks engages with our audiences and will lead on organisational and service marketing alongside developing our digital presence. The team overall is responsible for evolving our brand, positioning the organisation, increasing our profile and driving more people to adopt a low carbon life.

About the role

This is a new role aimed at powering the work of the Digital & Marketing Communications Team to utilise data and insights in our day-to-day campaigns. You will turn results of statistical analytical techniques into actionable recommendations and reports. You will ensure, as a team, we have good data practices and processes are in line with our policies and regulation.

Working closely with the rest of the team you will seek to drive deeper insights, working to continually evolve our approach to campaign tracking, search engine optimisation, website analytics, market insights etc.

You will have freedom to innovate new ways of working to help us connect with more people to cause them to take actions for example drive our use of A/B testing to optimise campaign performance.

About you

You will have an inquisitive mind that finds joy in analysis data and building models to help explore how things are performing. You would ideally have a qualification in and experience of data analysis especially in a marketing, digital or communications team. You would be comfortable switching between website analytics, SEO optimisation, monitoring email marketing and developing bespoke performance reports.

You will have experience of best practice in data management, driving improvement in data quality and working collaboratively cross-organisationally to drive change.

Ideally a knack of turning data into actionable insights that colleagues understand and can respond to.

At Changeworks, we welcome and encourage applications from everyone.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks we remain working at home, where possible, in line with Scottish Government advice. This post would have typically been based at our Edinburgh office (36 Newhaven Road, Edinburgh) however we are currently designing our new ways of working. Over the coming months we will be looking to offer increased flexibility about where we work, in a hybrid of home and office base depending on the needs of each role.

Shortlist
This vacancy has now closed

Internal Communications Executive

  • Full time
  • £26,609 – £29,461
  • Edinburgh - Homeworking until restrictions are eased, remote working will be considered
  • Closing 22nd November 2021

Do you have a track record in delivering internal communications across multiple channels driving change and improvement in employee communications, and aligning organisational narrative to business objectives? Then join Changeworks as our Internal Communications Executive and you could soon be making the most of your skills helping to engage, inform and inspire our people to tackle the climate emergency.

About Changeworks

Changeworks’ vision is for a world where everyone is able to live, work and enjoy life with a low carbon impact. We recognise climate change is the most significant threat to the environment and our way of life.

Passion, integrity, innovation, collaboration and empowerment are the values which drive us.

We are Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Our current strategy has four goals

· Accelerate the improvement of energy efficiency of buildings

· Effectively deploy renewable and low carbon solutions

· Deliver an integrated community approach to low carbon living

· Reduce fuel poverty

About the team

The Strategy Directorate are here to power the organisation providing support services to our delivery teams. The directorate provides support and services to the whole organisation covering HR, Quality, Data Protection, Reporting and Improvement and Development activities alongside our Communications, Marketing and Digital function

About the role

This brand-new role will lead on the implementation of an internal communications strategy, across several channels including email bulletins and meetings, that embeds our organisational strategy and values in a way that keeps staff and volunteers informed, motivated, and aligned. A focus will be on embedding comprehensive communications channels and storytelling processes to ensure our messages are reaching our internal audiences effectively.

You will adopt a business partnering model develop and maintain strong relationships with key stakeholders to ensure key information flows across the organisation in a timely, transparent, and efficient manner. A key focus will be on empowering our people to use internal communications tools and channels alongside developing managers in particular to enhance their internal communications skills.

About you

You will have substantive demonstrable experience delivering internal communications, preferably in the non-profit sector. Particularly understanding of the role of internal communications in building and nurturing organisational culture and performance.

You will have experience using content and multiple channels strategically to inform and engage employees and volunteers. You will be an excellent communicator, adept at building relationships, influencing, and advising at all levels, including senior management.

You'll take pride in all you do, with an eye for detail and a creative flair. You'll be used to copywriting, editing, and experience of producing a range of content formats including written, photography and film. Ideally you will have previous experience of putting on all staff events.

At Changeworks, we welcome and encourage applications from everyone.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks we remain working at home, where possible, in line with Scottish Government advice. This post would have typically been based at our Edinburgh office (36 Newhaven Road, Edinburgh) however we are currently designing our new ways of working. Over the coming months we will be looking to offer increased flexibility about where we work, in a hybrid of home and office base depending on the needs of each role.

Shortlist
This vacancy has now closed

Digital Marketing Communications Assistant

  • Full time
  • £22,299 – £24,255
  • Edinburgh - Homeworking until restrictions are eased, remote working will be considered
  • Closing 22nd November 2021

Do you have proven experience of delivering digital marketing to engage audiences? As our Digital Marketing Communication Assistant, you could soon be playing an important role at the heart of our Digital & Marketing Communications Team.

About Changeworks

Changeworks’ vision is for a world where everyone is able to live, work and enjoy life with a low carbon impact. We recognise climate change is the most significant threat to the environment and our way of life.

Passion, integrity, innovation, collaboration and empowerment are the values which drive us.

We are Scotland’s leading environmental charity delivering solutions for low carbon living. A trusted expert with over 30 years’ experience. Our current strategy has four goals

· Accelerate the improvement of energy efficiency of buildings

· Effectively deploy renewable and low carbon solutions

· Deliver an integrated community approach to low carbon living

· Reduce fuel poverty

About the team

The Digital & Marketing Communications Team is being established to transform the way that Changeworks engages with our audiences and will lead on organisational and service marketing alongside developing our digital presence. The team overall is responsible for evolving our brand, positioning the organisation, increasing our profile and driving more people to adopt a low carbon life.

About the role

Ensure Changeworks engages effectively with our stakeholders, funders and customers, through our digital marketing and social media activity. Use your excellent communication skills to develop and deliver engaging content that is relevant to our diverse audiences.

This is an exciting opportunity for a creative communicator to help take our social media channels and email marketing to the next level. This new role in our team will support us to create compelling social media content to build engagement and awareness within our audiences of Changeworks.

Drive our digital marketing campaigns both organically as well as deliver our paid advertising campaigns.

You will have space to focus on innovation particularly thinking about automation and optimising our processes to drive performance.

About you

You will have significant experience of working in social media, preferably in a large organisation including paid social experience across all social platforms. You will have relevant experience of B2C social media community management on behalf of a major brand, media owner or not-for-profit organisation.

You will have experience planning and writing engaging digital content including managing video content creation (directly or through an agency or video producer). Extensive experience of developing and delivering engaging social media content and communications, who also has a great creative design flair.

You will have used social media management and analysis tools to create reports for stakeholders on performance.

You will be an outgoing and confident individual with excellent communication and organisational skills.

At Changeworks, we welcome and encourage applications from everyone.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

At Changeworks we remain working at home, where possible, in line with Scottish Government advice. This post would have typically been based at our Edinburgh office (36 Newhaven Road, Edinburgh) however we are currently designing our new ways of working. Over the coming months we will be looking to offer increased flexibility about where we work, in a hybrid of home and office base depending on the needs of each role.

Shortlist
This vacancy has now closed

Senior Consultant (Energy Efficiency Retrofit)

  • Full time
  • £36,623 – £39,731
  • Edinburgh or Inverness office
  • Closing 6th December 2021

Changeworks is offering an exciting opportunity for a suitably qualified Senior Consultant (Energy Efficiency Retrofit) to join our busy and growing Consultancy Team. Candidates will have a demonstrable track record of managing projects with a high level of knowledge and understanding of energy efficiency retrofit.

Based within our Consultancy Team, the role requires effective working with a diversity of Changeworks projects and external clients from across sectors. Our busy Consultancy team works across the sustainability agenda and has a particular specialism related to energy efficiency, heat decarbonisation and renewables in the built environment, fuel poverty and pro-environmental behaviour change.

The successful candidate will be able to draw on a range of experience that will convince us that you can take a lead and continue our development and growth pathway in this area. You will have a commitment and passion for this field, be organised and proactive, as well as having a creative streak that will allow you to identify innovative solutions, work round problems, identify new areas of work and promote and disseminate our work. The ability to effectively manage staff, deal with multiple tasks and meet deadlines in a supportive team environment is essential.

The Climate Emergency has resulted in ambitious national targets to reduce carbon emissions from the built environment and reduce rates of fuel poverty. This has driven a significant increase in the number of pilot and large-scale interventions delivered by Changeworks and external organisations in this area. These include area-based domestic energy efficiency retrofit and decarbonisation projects and programmes. You will be part of an organisation that sees success as delivering interventions that have both positive outcomes for people and their wellbeing as well as building fabric.

Benefits

We offer a wide range of staff benefits including flexible working, bike to work scheme, an excellent pension scheme and 26 days paid holiday plus 9 public holidays per year.

Shortlist