Edinburgh with travel required across Scotland based on customer demand
22nd May 2019
Quality Scotland is an independent organisation with charitable status working across the Private, Public and
Third Sectors in Scotland since 1991 with our vision of “Making Excellence a National Characteristic of
As the home of the EFQM Excellence Model in Scotland, we promote and support continuous
improvement directly to over 200 members annually and also deliver a number of bespoke programmes
small passionate team we pride ourselves on the excellent level of customer service that we provide and the
relationships that we build with our customers.
The main element of this role is to support the delivery of Quality Scotland’s products and services. This will
involve training, facilitating and developing and delivering bespoke programmes based on customer need to
organisations from all sectors.
The Training and Support Manager will be responsible for maintaining and
building relationships with our current and future members.
The role involves a high level of customer
contact and the Training and Support Manager will be expected to provide support to organisations within all
areas of their continuous improvement programme as a holistic business approach. This will cover initial
meetings and presentations to facilitations and one to one support and advice on Quality Scotland’s range of
products and services including our Global recognition programme.
Working with the team of Account
Directors to contribute to the membership services offering
ESSENTIAL SKILLS AND EXPERIENCE
Relevant experience of delivering training and facilitating workshops to a very high standard
of developing new bespoke offerings to meet customer need
Knowledge of quality frameworks and tools with
a preference for working experience in this area