Charity registered in Scotland SC010051
Angus Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people. We are a friendly and welcoming team made up of 12 paid staff and around 30 volunteers that offer generalist advice to clients alongside more specific projects. We are looking for a highly motivated person to join our Debt Team in the Bureau to lead the team, support our clients through formal debt options by carrying a client caseload and provide case-checking and mentoring/coaching to the other members of the team.
The successful candidate will have experience of supporting clients through formal debt options such as DAS and bankruptcy options and be knowledgeable of the systems in place for formal debt options. They will demonstrate excellent customer skills and have a commitment to equality and diversity. The successful candidate may not yet have supervisor or line management experience but will be able to demonstrate a commitment to supporting the other members of the Debt Team with their professional development and be keen to provide training, mentoring/coaching and case-checking to the other members of the team as we strive to provide high quality advice to our clients.
You will initially be based in our office in Arbroath, with some travel to our Forfar and Montrose offices expected in the near future. There is also the option for some home working. It is preferable if you can be flexible around working hours as we have been successfully trialling offering evening telephone appointments to clients who are unable to make appointments during the day and we wish to continue offering this. This role is currently funded to 31st March 2023, after which time we hope we will have secured further funding to keep the role in place for longer.
About the job
Angus Citizens Advice Bureau (SCIO) is an independent and innovative advice organisation providing holistic advice and support to local people. As a member of the Citizens Advice network in Scotland, Angus CAB offers quality services to local communities whilst being committed to advocating for change within society.
Since its establishment in 1985, Angus CAB now has offices in Arbroath, Forfar and Montrose which are supported by over 50 volunteers and 15 members of staff. The Bureau supports individuals with a number of enquiries each year whilst project staff provide specialist support on topics including social security, debt, utilities, NHS concerns & complaints and support for the armed forces and their families.
Angus CAB is looking for an enthusiastic and committed Chief Officer with experience of effectively managing people, to be responsible for the overall operational and strategic management of the organisation. The Chief Officer will work with the Board of Trustees to achieve the strategic aims of the charity in a competitive third sector environment.
As Angus CAB looks to the future of advice services, the Board of Trustees have agreed to a strategy that focusses on developing multi-channel services to ensure that the organisation remains both accessible and adaptable to change. The successful candidate will therefore be responsible for leading the organisation through this exciting period.
The successful candidate must be able to demonstrate relevant recent experience and knowledge of current trends within the third sector. Applicants should also be able to evidence strong analytical skills as well as good financial management. A good communicator with the ability to negotiate and persuade, the successful candidate must also be able to develop and maintain relationships with statutory and non-statutory partners and funders.
The county of Angus boasts stunning landscapes from the rugged coast to scenic glens, ideal for outdoor pursuits. And when it comes to lifestyle, the choice of rural calm or vibrant town life, means that no matter how you choose to live, you'll be spoilt for choice here. Best of all, Angus offers superb schools, affordable housing and excellent leisure facilities. With a dynamic and diverse business culture and first class transport links, it all adds up to Angus being a great place to live and work.
If you require further information or have any question regarding the role please email Fiona Herald, Administrative Assistant, in the first instance at Fiona.email@example.com
Angus Citizens Advice Bureau is an independent advice organisation providing holistic advice and support to local people throughout the region.
Since its establishment in 1985, Angus CAB now has offices in Arbroath, Forfar and Montrose which are supported by volunteers and staff members. The Bureau supports individuals with a number of enquiries each year whilst project staff provide specialist support on topics including social security, debt, utilities, NHS concerns and complaints and support for the armed forces and their families.
Angus Citizens Advice Bureau is looking for an enthusiastic and innovative Volunteer Training and Development Officer to develop our volunteer capability post-COVID. The role will involve working closely with the Operations Manager to explore opportunities for our traditional face to face advice service, as well as identifying a new volunteering strategy for our multi-channel service.
The successful candidate should have a proven track record in developing and delivering training sessions. Applicants should be adaptable, flexible and be able to demonstrate excellent communication and interpersonal skills. Committed and supportive to the needs and skills of others, you will be able to work both on your own initiative as well as part of a team. You should have the ability to build and maintain relationships both within the organisation and with external partners. The successful candidate shall have the ability to inspire others about our service and thrive on helping us to build a team of dedicated and passionate volunteers.