Citizens Advice Edinburgh
Citizens Advice Edinburgh

Charity registered in Scotland SC038195

Every day our trained volunteers and project staff provide free, confidential, independent and impartial advice on a huge range of issues.

Current vacancies

Advice Services Manager – Debt and Money Advice

  • Full time
  • £28,650 – £30,000
  • Edinburgh
  • Closing 26th September 2021

Citizens Advice Edinburgh (CAE) exists to serve its community and meet their need for information and advice in the most accessible format. Volunteers are at the heart of that service, advocating a model of community social responsibility and resilience. A key part of this role, is to support the delivery of holistic advice, in a way that grows and adapts to the needs of the community and changes in line with policy and legislation, where volunteers from across the community are supported to gain the knowledge, skills and confidence to help others in need.

In addition, you will be responsible for the delivery of comprehensive Debt and Money Advice services across the city, in accordance with Citizens Advice Membership Standards, Scottish National Standards for Information and Advice Providers and Financial Conduct Authority Accreditation.

You will provide specialist money advice expertise, including overseeing complex case management, training, coaching and supervision of general and specialist advisers (both staff and volunteers), ensuring policy and practice meets all legal and regulatory quality of advice standards and working as part of the management team to ensure continuous development of our services.

A key part of this role will involve examining management information – primarily samples of case records and case checking – to identify any gaps in consistency of approach and practice across all CAE services relating to money advice and, in partnership with other advice services managers, the projects manager and the CEO; identifying actions that need to be taken to improve practice.

You will work as part of the management team to pro-actively ensure that we maintain the knowledge, skills, expertise and resources necessary to meet client demand for advice to the standards required.

You will monitor trends in client contact and developing social policy and legislation to help deliver on our twin aim of exercising a responsible influence on the development of social policies and services, both locally and nationally, and representing the organisation in relevant forums to achieve that aim.

As part of the management team, you will help develop and deliver against the organisation’s strategy, with a view to maintaining the highest standard of compliance and where require, increasing the capacity and/or efficiency of our money advice services to meet current and future demand.

Shortlist

Welfare Rights Specialist – Universal Credit Help to Claim Service

  • Full time or Part time
  • £26,650
  • Edinburgh
  • Closing 26th September 2021

A unique opportunity has arisen to join the team at Citizens Advice Edinburgh (CAE) and help us deliver our Universal Credit – Help to Claim Service.

This project is being delivered with funding from Citizens Advice Scotland in partnership with the Department of Work and Pensions (UK Government).

Applicants must a solid background in welfare rights advice, including demonstrable experience in dealing with complex welfare rights cases, including a knowledge and understanding of the Tribunal and Appeals Process.

Applicants must also have experience in debt management and income maximisation and an ability to help clients with basic budgeting and negotiating with others to resolve debt and maximise their income.

Applicants must also have knowledge and skills in designing and delivering training and coaching, as this role will include engaging staff, volunteers, partner organisations, elected members and the public in practical training and advice workshops.

Applicants must also have knowledge and skills in supporting and developing a team of specialist volunteer advisers.

Background:

Citizens Advice Edinburgh is an independent charity delivering free, confidential and impartial advice and support to people living and working in Edinburgh. Every year, we deal with over 25,000 enquiries for advice, from over 13,000 individual clients. Around 75% of that relates primarily to Welfare Rights and Income Maximisation.

Universal Credit is one of the most significant changes to the welfare system in the UK in recent years and Citizens Advice is where the majority of clients turn to for advice and support to help them understand, gain access to and manage their applications for Universal Credit. In addition to helping applicats to understand and access their welfare entitlement, Citizens Advice plays a pivotal role in collating facts and evidence about the impact of Universal Credit and using that knowledge and understanding to help make improvements and changes to the welfare system where required. Applicants must have an understanding of the social and policy context surrounding the welfare system and be an advocate in campaigning for social justice.

Shortlist
Closed vacancies
This vacancy has now closed

Advice Services Manager – Debt and Money Advice

  • Full time or Part time
  • £28,650
  • Edinburgh
  • Closing 27th March 2021

The impact of COVID-19 will mean that many more people will experience financial hardship and debt, some for the first time in their lives. Citizens Advice Edinburgh an established and highly respected source of local support and advice and we are putting in place the structure and resources to help make sure we are in the best place to help our local citizens when they need us most.

We are looking to recruit an exceptional Advice Services Manager, who in addition to supporting our general advice provision, will oversee the delivery of our Debt and Money Advice and our Financial Capability Services. You will be joining a team of Advice Services Managers, who will help oversee our Welfare Rights, Employment, Immigration and Housing Advice.

We are looking for people who share our vision that everyone in Edinburgh should have access to free, high quality, independent and impartial advice and support whenever they need it. Someone with expert technical knowledge and understanding of debt and money advice policy, legislation and its application.

If you have experience in the advice sector, are a strong advocate for social change and want to be part of an organisation with an incredible history of serving its local community, this could be the role for you.

Volunteers are at the heart of our service, advocating a model of community social responsibility, so a commitment to supporting volunteers is essential.

This role provides a unique opportunity to be part of one of Edinburgh’s most respected and valued community services, helping to support your fellow citizens when the need it most.

Shortlist
This vacancy has now closed

Advice Services Manager – Employment

  • Full time
  • £28,650
  • Edinburgh
  • Closing 27th March 2021

The impact of Brexit and COVID-19 will mean that many more people will find themselves out of work or struggling to maintain the income they require, due to changes in working arrangements. Many will also be concerned about changes to their rights and the health and safety of their workplace. Citizens Advice Edinburgh is an established and highly respected source of local support and advice and we are putting in place the structure and resources to help make sure we are in the best place to help our local citizens when they need us most.

We are looking to recruit an exceptional Advice Services Manager, who in addition to supporting our general advice provision, will oversee the delivery of Employment Law and Employability Advice Services. You will be joining a team of Advice Services Managers, who will help oversee our Welfare Rights, Debt and Money, Immigration and Housing Advice.

We are looking for people who share our vision that everyone in Edinburgh should have access to free, high quality, independent and impartial advice and support whenever they need it.

If you have experience in the advice sector, are a strong advocate for social change and want to be part of an organisation with an incredible history of serving its local community, this could be the role for you. Volunteers are at the heart of our service, advocating a model of community social responsibility, so a commitment to supporting volunteers is essential.

This role provides a unique opportunity to be part of one of Edinburgh’s most respected and valued community services, helping to support your fellow citizens when the need it most.

Shortlist
This vacancy has now closed

Pensionwise Guidance Specialist

  • Full time
  • £26,650
  • Edinburgh
  • Closing 4th July 2021

Citizens Advice Edinburgh are looking for someone to join their Pensionwise Service Team. You will provide free, independent and impartial guidance to people about their defined contribution pension options. The service involves both telephone and face to face appointments from various locations across Edinburgh. You will be providing a valuable service to people in need of pensions guidance as well as being part of the Citizens Advice Network. For more information on this unique opportunity and the benefits of working from Citizens Advice, please download our information pack.

Shortlist
This vacancy has now closed

Patient Adviser (Patient Advice & Support Service)

  • Part time
  • £26,650 pro-rata
  • Edinburgh CABx: Portobello/Leith/Dundas St/Gorgie/Muirhouse & Home-working. Possible travel to Lothian CABx.
  • Closing 7th July 2021

Background:

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

Purpose of the Post:

Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by e mail and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

Shortlist
This vacancy has now closed

Advice Services Coordinator (Maternity Cover)

  • Full time
  • £22,000
  • Edinburgh
  • Closing 18th August 2021

Citizens Advice Edinburgh are seeking an Advice Services Coordinator to cover a fixed term maternity cover. The Advice Services Coordinator, leads our team of front-line reception staff and volunteers and helps ensure that our advice services run efficiently; have access to all the resources they require and grows and adapts to the needs of the community we are here to serve. Successful applicants will have excellent resource management skills and experience of, or confidence in, facilities management.

Shortlist