Citizens Advice Edinburgh
Citizens Advice Edinburgh

Charity registered in Scotland SC038195

Every day our trained volunteers and project staff provide free, confidential, independent and impartial advice on a huge range of issues.

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Specialist Energy Adviser

  • Part time
  • £26,650 pro-rata
  • Leith Bureau or any other location in Edinburgh as required by the organisation’s needs.
  • Closing 19th June 2020

Citizens Advice Edinburgh is an independent charity delivering free, confidential and impartial advice and support to people living and working in Edinburgh. Every year, we deal with over 25,000 enquiries for advice, from over 13,000 individual clients.

The Citizens Advice network is a source of advice and support for many clients who have issues and questions about their utilities, including those who are experiencing fuel poverty. For over 5 years Citizens Advice Edinburgh has supplemented the advice provided by its volunteers by employing an energy specialist. This role has provided intensive support for clients, helping them to deal with complex, protracted issues, and has enhanced the level of knowledge of energy advice issues across the organisation.

Summary of Role

Citizens Advice Edinburgh now has a vacancy within its HEAT (Home Energy Advice & Training) Partnership Project, funded via the Energy Redress Trust from 1st February 2020 until 31st January 2022.

The HEAT Partnership objectives are based on securing the following outcomes for clients:

  • Easy access to energy advice which makes a practical difference to those experiencing or at risk of fuel poverty. Including face-to-face help with managing energy bills, dealing with fuel arrears, switching and billing issues.
  • Easy access to advice aimed at preventing or reducing fuel poverty, including energy efficiency measures, access to grants and trust funds, and income maximisation support.
  • Easy access to complementary advice services which tackle the root causes of fuel poverty – including; debt, legal and employment advice and financial education.

The HEAT Partnership achieves its objectives by delivering advice via:

  • 2 Edinburgh City Mission Food Banks
  • Home Visits
  • 5 Citizens Advice Edinburgh Bureaux

N.B. During the COVID-19 crisis, advice has been delivered remotely, by email and phone only. In-person delivery will resume as and when it is safe to do so.

This delivery model reaches vulnerable clients, including those with: health problems; disabilities; caring responsibilities; insecure or no housing and employment; and those who may not otherwise access advice.

In addition to Edinburgh City Mission, the project is also delivered in partnership with Edinburgh and Lothians Regional Equalities Council (ELREC). This collaboration allows the project to effectively engage with and advise clients who speak a variety of languages.

Responsibilities

1. Advice work and support

  • Deliver advice and support to clients with fuel-related enquiries
  • Provide second tier energy advice to CAE’s staff and volunteers
  • Ensure accurate information and advice is given
  • Ensure that accurate, legible and comprehensive case records are kept
  • Assist in audit processes
  • Ensure that accurate statistics are available for reports as required

2. Supporting food bank surgeries, outreach and partner agencies

  • Deliver weekly advice surgeries at two food banks (Granton and Newington) and accept referrals from remaining Edinburgh City Mission food banks
  • Deliver home visits as required
  • Develop referral networks with partners and local services

3 Referrals and complementary advice services

  • Ensure clients access complementary advice which tackles the causes of fuel poverty, for example debt, employment, welfare advice or financial education
  • Refer clients internally or to other voluntary or statutory external agencies as required
  • Liaise with external agencies and other partners to provide appropriate assistance to clients following their immediate advice and representation
  • Develop and promote links with external agencies to publicise the service and encourage referrals

4. Other duties

  • Take responsibility for completing reports on work and activities as required for funders, auditors or publications
  • Implement organisational Equality Policies
  • Any other reasonable tasks as requested by the senior management team

Person Specification

Essential criteria

Technical:

  • Solid understanding of current Energy legislation and its application
  • Demonstrable experience of dealing with complex energy issues, fuel arrears, utilities and fuel debt
  • Awareness of related advice issues (welfare benefits, budgeting, etc.)
  • Ability to advocate for and represent clients in asserting their rights
  • Experience of designing and delivering training using a range of learning methods such as presentation, facilitation, coaching, peer and social learning techniques
  • Ability to coach and develop others in providing energy advice
  • An evidenced commitment to continuous professional development
  • Proficient in use of IT systems and Microsoft Office programs including Outlook word and Powerpoint with a willingness to learn new systems
  • Research skills
  • Ability to complete case recording accurately and promptly
  • Ability to provide high quality reports against project targets and outcomes

Values and Behaviours:

  • Excellent interpersonal and communication skills
  • Persuasive and diplomatic with strong influencing skills, able to adapt personal style to different situations and individuals
  • Approachable and friendly; able to build strong working relationships with a range of stakeholders, based on trust and respect
  • Ability to maintain confidentiality at all times
  • Ability to work under pressure with limited resources
  • Strong stakeholder management experience
  • Demonstrable commitment to the aims and principles of CAE

Disclosure:

  • In accordance with our Policy and Procedure for the Protection of Vulnerable Groups, offers of employment will be subject to disclosure checks

Desirable Criteria

  • Educated to degree level or equivalent
  • Understanding and previous experience of the political and social policy context in UK and Scottish Governments
  • Experience and understanding of the voluntary sector
  • Experience in working effectively in outreach settings

N.B. Home working will be required during periods when face to face services are suspended as a result of COVID-19

Shortlist
This vacancy has now closed

In Court Adviser

  • Full time
  • £26,650
  • Edinburgh Sheriff Court
  • Closing 2nd August 2020

Reporting to: Mark Carter (Projects Manager)

Location: Edinburgh Sheriff Court, 27 Chambers Street, EH1 1LB, or any other location in Edinburgh as required by the organisation’s needs.

N.B. Home working will be required during periods when face to face services are suspended as a result of COVID-19

Background:

Citizens Advice Edinburgh is an independent charity delivering free, confidential and impartial advice and support to people living and working in Edinburgh. Every year, we deal with over 25,000 enquiries for advice, from over 13,000 individual clients.

The Citizens Advice network is a source of free advice and support for many clients who have issues and questions about legal matters. For over 10 years Citizens Advice Edinburgh has delivered an In Court Advice Service at Edinburgh Sheriff Court, helping clients to navigate the court system and ensure that they achieve access to justice.

Shortlist
This vacancy has now closed

Specialist Adviser

  • Full time
  • £26,650
  • Homeworking during Covid restrictions, thereafter Edinburgh Offices
  • Closing 11th November 2020

A unique opportunity has arisen to join the team at Citizens Advice Edinburgh (CAE) and help us deliver on a new and exciting project in partnership with NatWest (RBS) and Citizens Advice Bureau in Southend On Sea and Liverpool.

The purpose of the role is to provide general advice to Natwest (RBS) customers being supported by the bank’s vulnerable customer’s teams who are identified as needing additional support from a Citizens Advice Adviser. The role will involve given advice primarily by phone.

Successful candidates will have a solid background in general advice provision, including Welfare Rights, Housing, Immigration, Employment, Debt and Income Maximisation.

Successful candidates must also have a desire to support people in disadvantaged communities and be pro-active in helping them to realise and fulfil their potential.

A can-do attitude is essential, as this new role will require creativity, flexibility and a willingness to work hard to establish effective client engagement. The rewards are not only being part of one of Edinburgh’s most respected community services, but being part of a new and innovative approach to improving outcomes for vulnerable customers.

Citizens Advice Edinburgh is an independent charity delivering free, confidential and impartial advice and support to people living and working in Edinburgh. Every year, we deal with over 20,000 enquiries for advice and help clients gain access to over £3 million of financial gain, through upholding employment rights, access to welfare entitlement, improved financial capability and debt management.

This post is also subject to NatWest/RBS pre-employment screening.

Shortlist
This vacancy has now closed

Pensionwise Guidance Specialist

  • Full time
  • £26,650
  • Remote working during Covid restrictions, thereafter Edinburgh Office
  • Closing 7th December 2020

Pension Wise is the free and impartial HM Government service providing guidance to people about their defined contribution pension options. The Pension Wise Guidance Specialist provides accurate and relevant information and guidance to people in a face-to-face environment helping them to understand the full implications of their pension choices.

Main duties:

  1. Provide information and guidance to members of the public, in line with the Pension Wise service ‘standards’.
  2. Using the skills appropriate to the role, help consumers to understand the full implications of their pension choices.
  3. Raising consumer awareness of pension scams and fraud and to encourage and assist consumers to report them to the relevant authorities.
  4. Responding proactively and flexibly to consumer demand, working to agreed service delivery standards.
  5. Provide timely and accurate follow up information that is clear and understandable.
  6. Contribute towards shared best practice across Pension Wise and the Citizens Advice network.
  7. Ensure that any required management information is both captured and reported on a timely basis.
  8. In addition, may be required to carry out ad hoc projects to improve the service we provide, attend meetings or workshops and support promotional activity for the service, within the scope of the role.

The above job description is not exhaustive and is clarified to include broad duties inherent in the post.

For further information about this role, please download the Job Information Pack below.

Shortlist
This vacancy has now closed

Welfare Rights & Health Project Adviser

  • Part time
  • £26,650 pro-rata
  • Edinburgh
  • Closing 21st February 2021

Citizens Advice Edinburgh works in partnership with the NHS Lothian Health Promotion Service to deliver an outreach advice service at the Western General (WGH) and Royal Infirmary Hospitals (RIE) in Edinburgh. The service currently has 1.07 FTE (2 staff members) at the Royal Infirmary and 0.4 FTE (1 staff member) at the Western General.

The present vacancy is at the RIE, although the post holder may be required to work flexibly between the two hospitals, covering periods of annual leave, sickness absence, training, etc.

The project delivers welfare rights and health-related advice to patients, visitors and staff members attending the acute sector in Edinburgh. Research has shown that resolving problems with benefits, debt, employment, housing, and family issues can have a positive effect on patient health. The service is also aimed at clients who have had a recent change in circumstances due to a health-related issue or diagnosis.

The Welfare Rights and Health Project Adviser should be experienced in giving advice, particularly in relation to benefits. They must have an understanding of the role within the healthcare environment and the impact of poverty on health.

Further information about this role can be found in the Information Pack below.

Shortlist
This vacancy has now closed

Advice Services Managers

  • Full time
  • £28,650 – £30,000
  • Edinburgh
  • Closing 18th February 2021

Citizens Advice Edinburgh are looking to recruit a team of exceptional Advice Services Managers, who share our vision that everyone in Edinburgh should have access to free, high quality, independent and impartial advice and support whenever they need it.

COVID-19 will have a long term social, health and economic impact on many people in our community and Citizens Advice Edinburgh is making sure that we have the resources and expertise needed to meet that demand and deliver service continuity in any lockdown restrictions that may be required now and in the future. We are also looking to build on advances in the flexibility of access to our services, that have been achieved over the last 12 months.

If you have experience in the advice sector, are a strong advocate for social change and want to be part of an organisation with an incredible history of serving its local community, we could have the role for you. Volunteers are at the heart of our service, advocating a model of community social responsibility, so a commitment to supporting volunteers is essential.

As part of a restructure to some of our management roles, we are looking for Advice Services Managers who, in addition to having a solid background and understanding of all advice subjects, will have an expert knowledge and take a leadership role in one of the following most common areas of advice demand:

• Welfare Rights

• Money

• Employment

• Immigration

Shortlist
This vacancy has now closed

Advice Services Coordinator

  • Full time
  • £22,000
  • Edinburgh
  • Closing 18th February 2021

Citizens Advice Edinburgh are looking an exceptional Advice Service Coordinator, who share our vision that everyone in Edinburgh should have access to free, high quality, independent and impartial advice and support whenever they need it.

COVID-19 will have a long term social, health and economic impact on many people in our community and Citizens Advice Edinburgh is making sure that we have the resources and expertise needed to meet that demand and deliver service continuity in any lockdown restrictions that may be required now and in the future. We are also looking to build on advances in the flexibility of access to our services, that have been achieved over the last 12 months.

If you have experience in the advice sector, are a strong advocate for social change and want to be part of an organisation with an incredible history of serving its local community, we could have the role for you. Volunteers are at the heart of our service, advocating a model of community social responsibility, so a commitment to supporting volunteers is essential.

We are looking for an exceptional Advice Services Coordinator, who will lead a team of front-line reception staff and volunteers and help ensure that our advice services run efficiently, have access to all the resources they require and grows and adapts to the needs of the community we are here to serve. You will have excellent resource management skills and experience of, or confidence in, facilities management.

Shortlist
This vacancy has now closed

Money Advice Liaison Workers x 2

  • Full time
  • £22,000
  • Edinburgh
  • Closing 26th February 2021

Citizens Advice Edinburgh have secured two years of funding from the Financial Services Levy for debt advice, allocated by the Scottish Government, to help improve the efficiency of our Debt and Money Advice Service. The impact of COVID-19 will mean that many more people will be experiencing financial hardship and debt. By joining the team at Citizens Advice Edinburgh, you could play a vital role in providing help and support to those people when they need it most.

This new service aims to improve the efficiency and effectiveness of our Debt and Money Advice Service, by helping clients gather the information they need to get the best possible advice and support from our Debt Advice Specialists.

You will be part of a team delivering the Debt Advice Journey Programme, which aims to manage demand for debt advice and improve ways of working at key stages of its delivery. Under this programme, we will be recruiting 2 Full Time Money Advice Liaison Workers.The team will predominantly be based within our Leith Bureau, however staff will be required to work flexibly from other bureaux locations, and to work remotely from home, if circumstances dictate.

You will help provide vital assistance to clients who are presenting with multiple and complex debts and help them to gather the information they need to receive the best quality advice and improve the likelihood of an effective outcome.

Shortlist
This vacancy has now closed

Administrator

  • Part time
  • £17,600 pro-rata
  • Edinburgh
  • Closing 26th February 2021

Citizens Advice Edinburgh have secured two years of funding from the Financial Services Levy for debt advice, allocated by the Scottish Government, to help improve the efficiency of our Debt and Money Advice Service. The impact of COVID-19 will mean that many more people will be experiencing financial hardship and debt. By joining the team at Citizens Advice Edinburgh, you could play a vital role in providing help and support to those people when they need it most.

This new service aims to improve the efficiency and effectiveness of our Debt and Money Advice Service, by helping clients gather the information they need to get the best possible advice and support from our Debt Advice Specialists.

You will be part of a team delivering the Debt Advice Journey Programme, which aims to manage demand for debt advice and improve ways of working at key stages of its delivery. Under this programme, we will be recruiting a Part Time 0.5 FTE Administrator. The team will predominantly be based within our Leith Bureau, however staff will be required to work flexibly from other bureaux locations, and to work remotely from home, if circumstances dictate.

Shortlist