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Representation/Support Worker

  • Full time
  • £23,764
  • Glasgow
  • Closing 1st March 2019

Greater Pollok Citizens Advice Bureau is seeking a highly motivated and enthusiastic individual to join the existing team in delivering a high quality advice and representation service to the residents of Glasgow South West.

The successful candidate must:

• Have excellent organisational skills, excellent communication skills, and the ability to work well under pressure, prioritise workloads and motivate others.

• Have a good understanding of current Welfare rights issues and legislation as well as at least two years experience of preparing and representing at Unified Appeal Hearings.

• Preferably have some experience of dealing with employment issues.

• Have experience of supervising volunteers or staff preferably in a paid capacity.

• Be able to work on their own initiative and provide ongoing support to voluntary staff.

• Possess the ability to learn new skills and to follow existing policies and procedures to a high level.

• Possess very good IT skills – especially word-processing, and database entry and the ability to produce regular reports using computer graphics.

• You will also be expected to work within the principles of the Citizens Advice Service and the GDPR legislation.