Charity registered in Scotland SC023348
The Citizens Advice Bureau offers a Free, Confidential and Impartial advice and representation service to the residents of East Dunbartonshire.
Administration worker required to be the first point of contact for members of the public.
The post is a full time post working in the Kirkintilloch office 3 days per week and our Bishopbriggs office 2 days per week.
The post holder will be responsible for telephone and face to face contact with our service users and other stakeholders, incoming/outgoing mail, assisting volunteers with all aspects of administration of the organization and maintaining databases relevant to project work within EDCAB.
Excellent communication skills are required as is a working knowledge of all Microsoft packages.
Patient Advisers will work with the citizens advice bureaux in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by e mail and webchat via the national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
The post will be based in our Bishop Briggs office although the service is delivered throughout Greater Glasgow & Clyde and each patient advisor participates in the PASS National Helpline.
Current driving licence and access to a vehicle is essential for this post .
We are currently recruiting for the this position for an exciting new venture.
Are you keen to make a difference and work within a nationally recognised organisation on a new and exciting initiative ?
Experience of working in a community/ health care setting is essential as is an understanding of the issues that may impact on wellbeing.
Working knowledge of the benefits system and associated legislation is desirable as is knowledge of third sector support services although training will be provided. Excellent person centred communication and interpersonal skills required to fulfil the job requirements.
The posts will be based in the CAB; the service will be delivered from GP surgeries and locations throughout East Dunbartonshire.
Current driving licence and access to a vehicle is essential.