The Wise Group
The Wise Group

Charity registered in Scotland SC004089

The Wise Group is a social enterprise. We're a business that provides solutions to social problems. We've got a commercial focus but we re-invest any profits for the benefit of the people and communities we work with.

Closed vacancies
This vacancy has now closed

Specialist (Personal Advisor, HES)

  • Full time
  • £17,000
  • Glasgow
  • Closing 27th October 2019

The Wise Group manages, on behalf of the Energy Saving Trust, Home Energy Scotland advice centre – Strathclyde & Central, providing free and impartial advice on sustainable energy to householders, businesses and communities.

We take great pride in delivering a world class service to our customers, and are looking to recruit Personal Advisors whose role will be to make sure that every customer is given an exemplary standard of service.

You will be the first point of contact for our customers, providing the highest standard of professional service and going the extra mile to assist householders through multiple channels, mainly over the telephone. You will be answering questions and giving advice relating to a wide variety of services with the objective of improving energy efficiency, reducing carbon emissions and tangibly reducing fuel poverty.

You will need to be able to able to think on your feet, solve problems and provide tailored solutions to meet customer needs.

We are seeking motivated, dynamic individuals who have a passion for customer service. Ideally you should have previous experience in delivering a high quality service coupled with excellent communication and IT skills.

An interest in the environment is advantageous but not essential, full training will be provided.