Charity registered in Scotland SC009733
Motherwell and Wishaw Citizens Advice Bureau
Motherwell & Wishaw CAB is looking for a highly motivated person with the drive and enthusiasm to provide tribunal representation in the area of Welfare Rights for the new North Lanarkshire CAB Tribunal Representation Unit funded by Aspiring Communities Fund with Support from European Social Fund. The Tribunal Representation project aims to provide a holistic service and increase the capacity for tribunal representation across North Lanarkshire through provision of direct representation, referrals to other organisations or second tier support to advisers.
The Welfare Rights Officer will provide tribunal representation at first tier tribunals to anyone seeking support during the benefit review or appeal process and prepare cases for upper tribunal. The work will predominantly involve tribunal representation but also occasional provision of support and advice to CAB and other agency advisers, delivery of training and marketing and contributing to social policy work.
The successful candidate will have a sound understanding of social welfare rights and a successful track record of working with office systems and procedures. They will have excellent teamwork, communication and organisational skills and be computer literate. They will have an understanding of the importance of excellent customer care, have a good awareness of how rights and advice issues impact on the local community and experience of tribunal representation.
The five North Lanarkshire Citizens Advice Bureaux (CAB) are working together to test a new multi-channel debt advice service to increase the number of people who can be helped with managing their debts. We are looking for experienced, dedicated Money Advisers who will have the opportunity to be part of this innovative, collaborative project. The outcomes and learning from the project will shape the roll out of the service to citizens across Scotland in the future.
The Money Advisers will provide the full range of debt advice services and casework including statutory debt solutions via a combination of face to face appointments available across North Lanarkshire, telephone, email or webchat. Clients may also be referred on to other agencies operating in the North Lanarkshire Advice Network to meet their needs.
Posts will be based either in Airdrie or Motherwell Citizens Advice Bureaux and candidates are invited to indicate their preferred location on the application forms.
To find out more about the roles, please download the relevant Job Descriptions below.