Charity registered in Scotland SC009733
Motherwell and Wishaw Citizens Advice Bureau
Increasing volunteering – CAB Network
Citizens Advice Bureau West Lothian, in partnership with Motherwell & Wishaw CAB have secured funding to “to develop a digital volunteer recruitment and training programme which can be implemented flexibly in partnership with bureaux across our network, maximising volunteer engagement while sharing resource and expertise”
This will be a 2 year project and will employ a full time Coordinator and 2 full time Training Officers to work with Bureaux across our network.
About the job
Motherwell & Wishaw CAB is seeking an experienced Training Officer to work with members of the CAB network to deliver training support for the recruitment of volunteer advisers.
This is a new and exciting role for candidates who are highly motivated and enthusiastic, with a commitment to the CAB ethos and volunteerism. The post requires excellent organisational and communication skills and successful candidates will have experience of working and supporting volunteers and have experience of delivering training using virtual platforms to a wide range of audiences.
Experience of advice delivery in a CAB setting would be advantageous.
The Money Talks Helpline Adviser worker will play a key role in the delivery of an innovative multi-channel financial health check service in the CAB network in Scotland. This project aims to improve access to and the efficiency of financial health checks for vulnerable families and older people. The financial health check workers are the first point of contact with clients who access the service through a dedicated helpline by phone or web chat.
Motherwell & Wishaw CAB is looking for a highly motivated person with the drive and enthusiasm to provide tribunal representation in the area of Welfare Rights for the new North Lanarkshire CAB Tribunal Representation Unit. The Tribunal Representation project aims to provide a holistic service and increase the capacity for tribunal representation across North Lanarkshire through provision of direct representation, referrals to other organisations or second tier support to advisers.
The Welfare Rights Officer will provide tribunal representation at first tier tribunals to anyone seeking support during the benefit review or appeal process and prepare cases for upper tribunal. The work will predominantly involve tribunal representation but also occasional provision of support and advice to CAB and other agency advisers, delivery of training and marketing and contributing to social policy work.
The successful candidate will have a sound understanding of social welfare rights and a successful track record of working with office systems and procedures. They will have excellent teamwork, communication and organisational skills and be computer literate. They will have an understanding of the importance of excellent customer care, have a good awareness of how rights and advice issues impact on the local community and experience of tribunal representation.