About Us:

We are a social enterprise which exists to build more sustainable food systems which are better for people and the planet. Our mission is to use food to build a better future and to create viable alternatives to conventional supermarkets which dominate our food systems and contribute to many big social and environmental problems that we face as a society.

We’re the opposite of this and want to use food as a vehicle for social good, environmental regeneration and community wealth building. Our models have local, organic and zero waste food at the core of what we do while placing huge importance on fairness in the supply chain and our wider social and environmental impact.

We established in 2011 with a tiny shop on the south-side of Glasgow and since then have expanded and diversified into a business employing over 100 people. Our activities include:

• Running our 4 shops: Govanhill, Partick, Kirkintilloch and Edinburgh.
• Delivering local organic veg boxes to around 1300 customers from Ayr to Edinburgh with our fleet of electric vans
• Supplying other progressive retailers, caterers and processors through our organic wholesale business Locavore Trading.
• Growing local organic vegetables and flowers at a number of market gardens which we sell through our shops, veg box scheme and wholesale service.
• Producing prepared foods in our kitchen to supply our shops with foods such as dips, bakes and food to be served within our shop cafes.
• Running projects and initiatives that forward our mission of building a sustainable food system. This includes our Good Food Fund and Community Plots.

About this role:

We’re looking for an experienced accounts administrator to join our team.

You will be responsible for the day to day financial administration of the organisation and lead a small team of two part-time finance assistants. We currently use Quickbooks to

manage our accounts and use Sage for payroll which is also processed by the finance team.

We are a fairly small/medium business with just over 100 in the team and a turnover of around £4.7m; but we do have quite complex accounts with many different departments of the business undertaking different functions, with cost reallocations and stock transfers taking place between them.

You’ll be joining us at a challenging time where we are recovering after a very difficult financial year in which we made losses. We’re now approaching a place where month to

month we are profitable but cash flow remains tight. Our difficulties followed a period of rapid expansion at the end of 2021 and start or 2022; just as the cost of living crisis hit.

The Customer Service Manager is responsible for making sure our service is great for our veg box subscribers.

You’ll be responsible for all things customer facing including managing our small customer service team who answer phones and emails to assist current and potential customers with their queries or issues. Thanks to new software this function is much reduced with customers able to make changes to their orders and book weeks off through their online account. As such we mostly hear from people when they want to find out more or when things have gone wrong and need made right.

Working with our own growers and preferred suppliers you’ll decide what goes in veg boxes each week and maintain our stock levels of other groceries and subscriptions. You’ll impart passion and excitement of local, organic seasonal produce onto our customers, team and potential customers through activities including social media and newsletters.

All of this is aimed to increase customer satisfaction and retention as well as attract new customers and encourage them to buy more of their food from us.

You will have a very close working relationship with our Veg Box Fulfilment Manager who will take over the management of all things warehouse, packing and delivery.