Working at Homes for Good

Our team are our most important asset. We like to take care of them and make sure our offices are a good environment to work in. We offer many perks for our team, such as:

• Hybrid working options

• 30 days annual leave, increasing to 35 after 2 years

• Access to different training options to help further your advancement

• Team social events throughout the year including pizza pow wows and Friday fizz

• Pet friendly offices - bring your furry legged friends to work

• Extra day off on your birthday

• Book swap library

• Child friendly office during the school holidays

What our team say:

“All of us working here are proud to be part of this amazing growing and nurturing family. I'm extremely happy to have found a workplace where everyone cares about everyone.”

“It's a friendly working environment. You're made to feel welcome and that you're not just a number.”

• Reconciliation of accounts including landlord, contractor and tenant balances

• Rent processing

• Deposit management

• Accounts receivable, debt collection

• Supplier invoice processing

• Collating data from internal sources to help with reporting and assist with ongoing ad hoc projects

Skills & Experience Required

• Exceptional organisational abilities and a high attention to detail

• Experience using XERO desirable but not essential

• Experience using SME or another property management software desirable but not essential

• Good working knowledge of Microsoft Excel

• Enjoy working within a busy team

• Excellent interpersonal and communication skills (written and verbal)

• Ability to use own initiative

Our Vision and Values

Home is the foundation of all of our lives. We all deserve a home where we are safe and happy.

Our values underpin everything we do, and our day to day behaviours, as a team and as individuals, reflect these. They are:

How you feel is important to us.

We know that moving to a new home, or letting a property can be both exciting and stressful. We will always be a warm, friendly voice, providing straightforward help and advice. We are here to support you at every stage of your journey with us. We really want to help and we will want to make sure you always feel heard, respected and taken care of.

We offer real quality and our standards are high.

The quality of the homes we manage and own really matters. We want the level of service we offer and our attention to detail to be the best it can be. We are not perfect, but we try very hard! We aim high to inspire others to do the same too, and we never stop challenging ourselves to be better.

We know our stuff

We invest time and money in our training and professional development, keeping up to speed with current legislation, market trends and general business practice. We value and develop our community and industry networks to make sure we know what’s going on and benchmark ourselves against others in the social enterprise and property worlds. We are always learning, and you can rely on us to apply that knowledge in our work with you.

We always do the right thing.

Everyone has different needs and opinions. We treat everyone fairly and we will work hard to find the right solution in any situation. And if we make a mistake, we will own it, put it right, no question, and learn from it.

We don’t give up at the first hurdle.

When there is a problem, we will put time and effort into solving it. We will always go as far as we can to help you on a practical level, and we always have our thinking caps on about how can make things better.

Homes for Good – who we are

We are an award winning social business group, based in Glasgow - placing ethics and social change at the centre of our business model, on an equal footing with generating profit. We have grown from a standing start in 2013 as the only private rented sector letting agency in Scotland specialising in supporting people on lower incomes in need of housing.

Homes for Good now has around 560 properties currently under management and works with 130 landlords and 700 tenants in and around Glasgow and the West of Scotland. Since 2014 over £20m has been raised through social investment to create a portfolio of 340 quality homes for people on lower incomes.

Homes for Good - South of Scotland

Supported by SOSE (South of Scotland Enterprise Agency) and TNCLF (The National Lottery Community Fund), Homes for Good has recently completed a scoping study to assess the need for the expansion of our model into the South of Scotland.

We are now excited to be setting up operations in the South of Scotland, with start up support from TNCLF.

Working closely with our team in Glasgow, we plan to establish our letting agency, initially in Dumfries. We also plan to raise social investment to create our own portfolio of homes for people who need them in the South of Scotland.

Role Overview

This is a unique opportunity to lead the development of the Homes for Good brand in the South of Scotland. We are looking for a leader within the Private Rented Sector who is driven to share our values led approach to increase both availability and quality of homes across the South of Scotland.

Full support will be available from our team in Glasgow. This is a new geographical expansion, and systems and processes are already in place for operational delivery. We also have strong support from stakeholders in the region to ensure success.

Given this is a new venture we want to find an ambitious self-starter with a strong desire to offer a quality service for both landlords and tenants alike.

Skills & Experience Required

• Qualified as a letting agent (LETWELL/ SafeAgent/ ARLA Property Mark)
• At least three years experience in lettings and property management
• Full UK driving licence & access to a car for work purposes
• Committed to our business objectives of being values driven, impact driven & data driven
• Ability to work alone in a self- directed way, as well as work alongside colleagues as part of a dispersed team
• Demonstrable customer care skills and positive attitude
• Excellent communication skills with tenants, landlords, colleagues, contractors & stakeholders
• Excellent IT skills including use of Microsoft Office products & SME Professional (property management software)
• Excellent organisation skills with an ability to respond to changing situations
• Ability to complete tasks to a high degree of accuracy within agreed timescales
• Ability to support & guide colleagues to achieve business goals

Key Responsibilities

Reporting directly to the Head of Lettings and Tenancy Support, your key areas of responsibility will be:

• Developing a new operational base in the South of Scotland including the development of stakeholder relationships as well and links with landlords and tenants
• Lead the agency to ensure great customer service to landlords & tenants alike through all areas of property management including marketing, the application process, repairs & compliance and proactive arrears management
• Line managing a future letting agency team in the South of Scotland to work in line with HFG’s values, ensuring a cohesive team providing operational excellence
• Ensure effective monitoring, reporting and improving on key areas of responsibility including letting agency compliance, rent arrears, marketing, application process, key management, inventories, check out reports, security deposits & void management
• Lead on ensuring great customer relationships & standards of service with best use of integrated systems to help facilitate this. Where complaints are raised, resolve these in a proactive and forward-thinking way.

Reporting to: Head of Lettings & Tenancy Support (Glasgow based)

We are looking for a dynamic individual to join our team as a Property Officer. In this role you will provide great customer service to your landlords & tenants alike. The key areas of responsibility for this role are:

• Managing your portfolio from start to finish including marketing, viewings, tenant catch-ups, landlord reports, arrears management, move-ins, check-outs and other property visits
• Ensure the property condition of your portfolio is managed and maintained to a good standard and exceeds all legal minimum standards & that maintenance work is completed within target timescales
• Act as the primary point of contact the landlords & tenants in your portfolio, building good working relationships & providing great customer service
• Responsible for maintaining great communication with your landlords, tenants and third parties, verbally and in writing
• Report on the performance of your portfolio in line with company Vital Signs

To find out more about the role, download the Job Description.

Many of our tenants face challenging economic circumstances that have been exacerbated by the cost-of-living crisis.

You will be able to provide hands on support & guidance to tenants, advocating on their behalf in order to help them best navigate their energy and income. You will provide excellent customer service and always show care and compassion when working with our tenants.

The areas of responsibility for this role are:

• Income maximisation via management of welfare benefits

• Energy advice and support with utility providers and external grant schemes

• Representation and sourcing of external grants for cost-of-living crisis

• Managing disputes and driving resolutions of individual welfare claims and energy related queries

• Managing challenges and debts of utility accounts in between tenancies and account transfers

• Reporting outcomes and record keeping

We are looking for an experienced and highly motivated, self driven & dynamic person to join our team. As the primary point of contact for your tenants and landlords, you work to ensure long term tenancies in well maintained homes. As Property Officer you will be responsible for all property management, tenancy paperwork, rental income management, marketing and void management of your portfolio.

You will achieve this by providing innovative person centred support & excellent customer service through regular communication over the phone, by video call and in person.

Working within the finance team, you will be responsible for proactively overseeing and delivering the financial administrative controls of our social business group. You will play a key role in ensuring income maximisation, monitoring & good value through positive working relationships with contractors, tenants and landlords. This role is fast paced and increasingly complex as we grow our business group. We currently manage around 550 properties, of which we own over half of the properties under management and plans to grow further.

We are looking for a highly motivated Senior Tenancy Support /officer to join our fast paced & dynamic professional family. Always working to our core values of being kind, honest, friendly and fair we provide a high standard of service to all our customers (tenants and landlords alike), ensuring quality by investing in the team’s expertise and always willing to go the extra mile to get the job done.

You will have demonstrable experience supporting vulnerable adults. Your role will be key in providing support to our most vulnerable and complex tenants through providing innovative person centred support and excellent customer service to help them sustain their tenancies in happy, stable homes.

You will be a hands on team player, happy sharing your own knowledge and expertise. Your Hardworking, enthusiastic, reliable and approachable nature, along with your great communications skills & a willingness to learn will make you a great addition to our professional family.

Key Responsibilities

• Tenants and properties – Managing a portfolio of tenants with complex needs. Helping them sustain their tenancy by maintaining their household, paying bills and rent including managing arrears repayment where needed. Helping tenants with income maximisation, energy accounts, mental & physical wellbeing and social inclusion. This includes property management and repair recording for your portfolio.
• Team – Overseeing and Supporting other members of the tenancy support team in their roles by providing guidance in relation to tenancy sustainment and wellbeing.
• Benefits – Taking the lead on welfare and benefit claims such as housing benefit, universal credit, personal independence payments and employment & support allowance.
• Engagement – Working and liaising with our Tenant & Community Development Officer about planned workshops and projects.
• Reporting – Recoding progress of all actions and updating systems on a regular basis.

Skills & Experience Required

• Educated to a degree level or equivalent level of work experience in a relevant field
• Have a UK driving licence with access to a vehicle for work purposes
• A willingness to work towards a letting agent qualification (Letwell/ Safeagent/ PropertyMark)
• Excellent IT skills including use of Microsoft Office
• Demonstrable excellent written and verbal communication skills
• Highly motivated, self-driven and dynamic individual with a primary objective to help others reach their full potential
• Ability to work in a busy & changing environment with the flexibility to embrace change at short notice
• Able to cope under pressure and support team members to achieve positive outcomes
• Ability to take a person centred approach to tenancy support & sustainment
• A good knowledge of the welfare system, financial inclusion & mental health
• Act as introducer & representative with primary, secondary & third sector services through community networks & health partnerships
• Openness to experiences of and communicating with people with complex needs who may have experienced trauma
• Ability to maintain a non-judgemental attitude & have excellent listening skills
• Good analytical skills in gathering evidence with an emphasis on critical thinking and strategic planning of individual cases
• Work in harmony with all other HFG team members to ensure that the company’s core values are being met whilst striving for operational excellence across the board

About Us

Homes for Good is Scotland’s first social enterprise letting agency, now forming part of a dynamic social business group. Established in 2013, with offices in Bridgeton & Dennistoun, we manage and own over 550 properties within Greater Glasgow & the West of Scotland.

Our focus is on leading by example in the private rented sector, creating safe happy homes for tenants and sounds investments for landlords. Our relationships and customer care standards with tenants and landlords alike set us apart from the rest of the industry.

Operating across all sectors of the private rented sector, we have in house expertise to enable us to provide help to tenants in areas including energy efficiency advice, financial health, interior design and employability. Our approach to tenancy support is what makes Homes for Good unique within the private rented sector.

Our Values

Home is the foundation of all of our lives, and we recognise the importance of a safe and secure home, and our responsibilities for the properties we manage. Our values underpin everything we do, and our day to day behaviours, as a team and as individuals, reflect these. They are:

How you feel is important to us.

We know that moving to a new home, or letting a property can be both exciting and stressful. We will always be a warm, friendly voice, providing straightforward help and advice. We are here to support you at every stage of your journey with us. We really want to help and we will want to make sure you always feel heard, respected and taken care of.

We offer real quality and our standards are high.

The quality of the homes we manage and own really matters. We want the level of service we offer and our attention to detail to be the best it can be. We are not perfect, but we try very hard! We aim high to inspire others to do the same too, and we never stop challenging ourselves to be better.

We know our stuff

We invest time and money in our training and professional development, keeping up to speed with current legislation, market trends and general business practice. We value and develop our community and industry networks to make sure we know what’s going on and benchmark ourselves against others in the social enterprise and property worlds. We are always learning, and you can rely on us to apply that knowledge in our work with you.

We always do the right thing.

Everyone has different needs and opinions. We treat everyone fairly and we will work hard to find the right solution in any situation. And if we make a mistake, we will own it, put it right, no question, and learn from it.

We don’t give up at the first hurdle.

When there is a problem, we will put time and effort into solving it. We will always go as far as we can to help you on a practical level, and we always have our thinking caps on about how can make things better.

This role is central to our relationships – based approach to working with our tenants and within the communities where we have homes - reducing tenants’ social isolation, improving confidence and skills, and making things happen within our communities. You will work closely with the wider HFG team, local people and community partner organisations to access services, develop an events programme and access local training and leisure opportunities. This will include both online and face to face activities and events, working with tenants on a one to one basis and as part of a group, or through social media engagement.

As Empty Homes Manager you will liaise with empty homes officers in councils, take referrals from the Scottish Empty Homes Advice Service, from community reports, local knowledge and proactive engagement with owners where possible. You will work to clear criteria for assessing end use and viability of any empty properties, including analysing costs, scope of works required, and the needs of the owner.

You will work alongside other colleagues within the Assets Management Team to successfully deliver a programme of empty property purchase, refurb, communal repairs and preparation for the rental market. As part of the growth plans within Homes for Good, and as part of the National Empty Homes strategy, you will help us bring at least 30 homes back to life within this project.

The Scottish Empty Homes Partnership (SEHP) is funded by Scottish Government and hosted by Shelter Scotland. Its key aim is to encourage Scotland’s private sector long term empty homes back into use. This is the Scottish Government definition of long term empty properties, identified as empty for 6 months or more and liable for council tax. However, we are also interested in bringing some of the 45,000+ properties that are exempt from council tax back into use.

SEHP research shows that for many owners, barriers to making properties homes again may be insufficient funding to make a property suitable for sale or rent and/or lack of demand in the area where the property is located. For these owners, a scheme where properties are bought by an organisation and refurbished, can be the difference between bringing the property back into use, or it remaining empty and causing a detrimental impact to the local community.

HFG is recruiting a Dedicated Empty Homes Manager with financial support from the Scottish Empty Homes Partnership, funded by the Scottish Government and hosted by Shelter Scotland, to assist with tackling the problem of empty homes in the West of Scotland. This is a two year pilot programme, intended to demonstrate the value of a dedicated empty homes professional, the sharing of best practice to address empty homes issues, and to bring neglected empty properties back to life as much needed homes. There is possibility of extending the project subject to evaluation and achievement of outcomes.

We are looking for a highly motivated Tenancy Support Manager to join our fast paced & dynamic professional family. Always working to our core values of being kind, honest, friendly and fair we provide a high standard of service to all our customers (tenants and landlords alike), ensuring quality by investing in the team’s expertise and always willing to go the extra mile to get the job done.

You will have demonstrable experience supporting vulnerable adults. Your role will be key in providing support to our most vulnerable and complex tenants through providing innovative person centred support and excellent customer service to help them sustain their tenancies in happy, stable homes.

You will ensure that the tenancy support team works to the businesses key objectives so that all our tenant’s needs are met and we continue to lead my example in the private rented sector. You will be a hands on team player, happy sharing your own knowledge and expertise. Your Hardworking, enthusiastic, reliable and approachable nature, along with your great communications skills & a willingness to learn will make you a great addition to our professional family.

We are looking for an experienced and highly motivated, self driven & dynamic person to join our team. As the primary point of contact for your tenants and landlords, you work to ensure long term tenancies in well maintained homes. As Property Officer you will be responsible for all property management, tenancy paperwork, rental income management, marketing and void management of your portfolio.

You will achieve this by providing innovative person centred support & excellent customer service through regular communication over the phone, by video call and in person.

We are looking for an experienced and highly motivated, self driven & dynamic person to join our team. As the primary point of contact for your tenants, you will work with them to make sure they sustain their tenancies, manage their incomes and reach their full potential. You will achieve this by providing innovative person centred support & excellent customer service to your tenants through regular communication over the phone, by video call and in person.

You will also be responsible for ensuring that your tenants homes remain compliant with private rented sector legislation and that essential maintenance is carried out.

We are looking for an experienced and highly motivated, self driven & dynamic person to join our team. As the primary point of contact for your tenants, you will work with them to make sure they sustain their tenancies, manage their incomes and reach their full potential. You will achieve this by providing innovative person centred support & excellent customer service to your tenants through regular communication over the phone, by video call and in person.

You will also be responsible for ensuring that your tenants homes remain compliant with private rented sector legislation and that essential maintenance is carried out.

As Universal Credit & Welfare Officer, you will be the first point of contact for welfare enquiries and will be responsible for managing our tenant’s welfare applications & appeals within the Homes for Good business group.

You will ensure that this is clearly documented through HFG’s reporting systems and will work to your primary aim of ensuring tenancy stability through strategic financial planning, preventing rent arrears and ensuring income maximisation.

You will work alongside colleagues in the Tenancy Support Team to ensure the best service and positive outcomes for our tenants based on their individual needs and to develop innovative solutions to tackle challenges faced by people accessing the benefit system.

The role is fast paced and required a highly professional approach when working with a variety of stakeholders including HFG tenants, landlords, DWP, HMRC, Govan Law Centre and other partner organisations that you will identify to assist our tenants.

To find out more about the role, please download the Job Description below.

This role is key to us developing our tenancy engagement, reducing our tenants’ social isolation, building their confidence & help them learn new skills. Working closely with the wider team, you will continuously develop engagement work with tenants, communities, and partner organisations. This will include both online and face to face activities in varying formats, working with tenants on a one to one basis, as part of a group, or through our social media community group.

The Scottish Empty Homes Partnership (SEHP) is funded by Scottish Government and hosted by Shelter Scotland. Its key aim is to encourage Scotland’s private sector long term empty homes back into use. This is the Scottish Government definition of long term empty properties, identified as empty for 6 months or more and liable for council tax. However, we are also interested in bringing some of the 45,000+ properties that are exempt from council tax back into use.

SEHP research shows that for many owners, barriers to making properties homes again may be insufficient funding to make a property suitable for sale or rent and/or lack of demand in the area where the property is located. For these owners, a scheme where properties are bought by an organisation and refurbished, can be the difference between bringing the property back into use, or it remaining empty and causing a detrimental impact to the local community.

Homes for Good is Scotland’s only private sector lettings agency specialising in providing homes for people on low incomes or benefits. We currently have over 500 properties under management and work with around 130 landlords and 800 tenants, in and around Glasgow and the West of Scotland. As a social letting agency, we understand the impact homes have on people’s lives. We plan to grow to 1000 homes under management within the next 4 years.

HfG is recruiting a Dedicated Empty Homes Manager with financial support from the Scottish Empty Homes Partnership, funded by the Scottish Government and hosted by Shelter Scotland, to assist with tackling the problem of empty homes in the West of Scotland. This is a two year pilot programme, intended to demonstrate the value of a dedicated empty homes professional, the sharing of best practice to address empty homes issues, and to bring neglected empty properties back to life as much needed homes. There is possibility of extending the project subject to evaluation and achievement of outcomes.

Job Outline

As Empty Homes Manager you will liaise with empty homes officers in councils, take referrals from the Scottish Empty Homes Advice Service, from community reports, local knowledge and proactive engagement with owners where possible. You will work to clear criteria for assessing end use and viability of any empty properties, including analysing costs, scope of works required, and the needs of the owner.

You will work alongside other colleagues within the Assets Management Team to successfully deliver a programme of empty property purchase, refurb, communal repairs and preparation for the rental market.

The role is fast paced, no two days are the same and requires a responsive, highly professional approach when working with a variety of stakeholders including owners, factors, HFG tenants and other property industry professionals. Currently HFG owns around 250 properties which are managements by the Assets and Acquisition Team, led by the Director of Assets and Governance.

As part of the growth plans within Homes for Good, and as part of the National Empty Homes strategy, you will help us bring at least 30 homes back to life within this project.

This role presents an excellent opportunity to join an ethical & forward- thinking company with plans for growth, and the associated career opportunities which come with this. In -house and external training opportunities will be provided.