Homes for Good (Scotland ) CIC
Homes for Good (Scotland ) CIC
Homes for Good own and manage properties all over Glasgow as far as Ayrshire. We are passionate about the impact homes have on people’s lives, and this social aspect to Homes for Good is a central aim of the business.

Closed vacancies
This vacancy has now closed

Intensive Tenancy Support Officer

  • Full time
  • £22,000 – £24,000
  • Glasgow
  • Closing 14th February 2020

Who we are

Homes for Good is Scotland’s first social enterprise letting agency, now forming part of a dynamic social business group that is dedicated to finding new and innovative approaches to tenancy support & sustainment.

Our focus is on leading by example in the private rented sector, creating safe happy homes for tenants and sound investments for landlords. Working across Glasgow and beyond, our relationships and customer care standards with tenants and landlords alike set us apart from the rest of the industry. We specialise in working with tenants in social housing need, and our additional services such as energy efficiency advice, financial health, interior design and employability make Homes for Good unique. We work with third sector partners to maximise our charity and social enterprise supply chain, ensuring that our spend and profits are reinvested in changing people’s lives.

The team is made up of a select group of experienced, enthusiastic people with one thing in common – a clear commitment to creating secure, quality homes for our tenants & enabling landlords to successfully manage their investments.

Recent recognition for our work includes, our Director, Susan Aktemel, being awarded the Cambridge Social Innovation Award from the Cambridge Centre for Social Innovation & was noted as one of the top 100 Changemakers in Housing in the UK by the Big Issue.

Role Overview

We are looking for a highly motivated Intensive Tenancy Support Officer to join our fast paced & dynamic professional family. Always working to our core values of being kind, honest, friendly and fair we provide a high standard of service to all our customers (tenants and landlords alike), ensuring quality by investing in the team’s expertise and always willing to go the extra mile to get the job done.

Due to the growth of our Social Business Group we are currently looking to recruit a Tenancy Support Officer with experience supporting vulnerable adults. This post will be based in Bridgeton, Glasgow and will involve travel around Greater Glasgow and Ayrshire to provide person-centred support to our tenants in their homes.

You will play a key role in helping us support our most vulnerable tenants through providing innovative person centred support and excellent customer service to help them sustain their tenancies in happy, stable homes.

This post has been created to work with a select group of our tenants who demonstrate multiple and complex needs. Your purpose will be to help your tenants enjoy their homes and have successful tenancies with an emphasis on individual needs in relation to mental health & wellbeing, financial inclusion, social skills and community engagement.

Shortlist
This vacancy has now closed

Tenant Engagement & Development Officer

  • Full time
  • £22,000 – £24,000
  • Glasgow base with travel to surrounding areas (Includes some home working)
  • Closing 3rd July 2020

WE ARE HOMES FOR GOOD

Homes for Good is Scotland’s first social enterprise letting agency, now forming part of a dynamic Social Business Group that is dedicated to finding new and innovative approaches to tenancy support & sustainment.

What ensures Homes for Good remains a unique letting agent and property management company is the core value at the heart of all of our operations. This is our personal code of conduct we created to ensure consistent quality services to all of our customers.

ROLE OVERVIEW

We are looking for an experienced and highly motivated Tenant Engagement & Development Officer to join our fast paced & dynamic professional family. This post has been created to continue to grow and develop our tenant engagement programme within our Social Business Group.

You will play a key role in helping us support our tenants through innovative tenant engagement work. This will include both online and face to face activities in varying formats, working with tenants on a one to one basis, as part of a group, or through our social media community group.

This role is key to us developing our tenancy engagement, reducing social isolation, building confidence and learning skills. Working closely with the wider team, you will continuously develop engagement work with tenants, communities and partner organisations.

This is a permanent position partially funded by The National Lottery Community Fund for three years as part of an exciting and extensive grant provided to Homes for Good, allowing us to replicate what we do & intensify our support offering to tenants.

KEY RESPONSIBILITIES

Project Development & Delivery

  • Lead on organising and facilitating workshops and social events in house & in other venues, including via online video conferencing
  • Engaging with tenants regularly through telephone calls, home visits, video calls and planned activities
  • Develop events and engagement activities tailored to specific groups of tenants based on factors such as age, background, diversity, students, furloughed workers, economically inactive and those struggling with their mental health
  • Develop, set up and run Tenant Forums, compiling detailed outcomes and impact reporting
  • Coordinate & organise resources/ materials required for tenancy engagement workshops
  • Manage HFG’s Facebook community groups, forums and host online workshops for tenants
  • Explore volunteering avenues for our tenants, such as befriending

Tenant Engagement and Development

  • Lead and promote tenancy engagement projects using social media and local community groups
  • Manage the tenancy engagement diary to ensure activities are promoted, engaged in and run smoothly
  • Explore & maximise existing skills and talents of our tenants through development work in the form of 1-2-1 sessions, group work and external partnerships
  • Assisting in formal and informal education of individual skills, talents and professional development of our tenants
  • Promote individual empowerment through skills development
  • Assist tenants in developing their digital literacy and increasing online engagement
  • Work to reduce social isolation of our most vulnerable tenants and provide mental wellbeing support to tenants engaging in community projects, working to our core objective of helping our tenants to sustain their tenancies and improve their lives

Partner Engagement & Community Development

  • Build & develop strong working relationships with likeminded local businesses, partners and community groups
  • Use networks both to facilitate your workshops and to find services to increase our tenant’s engagement in wider community projects
  • Facilitate and run community development programmes & engage with wider community
  • Provide and report on wider community insights that contribute to our future business plans

Team working

  • Work closely with colleagues to develop innovative solutions and test projects to build strong relationships with our tenants, encourage ongoing engagement, ensuring tenant welfare & that we are providing the best possible service to our tenants
  • Identify individual needs of tenants in collaboration with the wider tenancy support team, leading on the development of tenant engagement projects

PERSON SPECIFICATION

Essential

  • Highly inspirational, motivated, self-driven and dynamic individual whose primary objective is to help others achieve their independence, reach their full potential and learn new skills
  • Excellent interpersonal, negotiation and communication skills, both verbally & in writing
  • Clear thinker, effective problem solver and effective decision maker
  • Ability to work in a busy & changing environment with the flexibility to embrace change at short notice to meet the needs of our tenants
  • Proven track record of achieving individual objectives and contributing to overall team performance
  • Proven ability to identify, prioritise and manage a varied and challenging workload with minimal supervision
  • Proven commitment to providing high quality customer centred services
  • Creativity to inspire and develop a range of projects that can be artistic or educational
  • Visionality to develop and see through projects from start to finish
  • Openness to experiences of and communicating with people with complex needs who may have experienced trauma
  • A demonstrable knowledge of personal wellbeing & mental health awareness
  • Proven ability to maintain a non-judgemental attitude & have excellent listening skills
  • Demonstrable ability to remain calm in complex scenarios & build positive relationships with our tenants
  • Ability to develop and sustain good working relationships with external agencies and partners, both internally and externally
  • Excellent project management skills with a proven record of delivering successful projects
  • A proven ability to drive a series of projects with a focus on endurance, the quality of the project offered and the outcomes from this
  • Numerate, IT, video conferencing and social media literate with a good knowledge of Microsoft Office (Office, Excel and PowerPoint)
  • Analytical skills used to source appropriate community based resources
  • Demonstrate an ability to assimilate, collate and analyse information quickly, with attention to detail
  • Willingness to go the extra mile, and to always do the right thing

Desirable

  • Experience providing training and support to other members of the team
  • Proven ability to develop, monitor, review and implement policies & procedures
  • Experience hosting video conferencing on Zoom, WhatsApp & Facebook
  • An understanding of the private rented housing sector

Qualifications & Experience

  • Educated to graduate level or equivalent in a relevant subject such as or community engagement, events management, social care, mental health, psychology or housing
  • A minimum of two years’ experience in a community or tenant engagement role where you had direct responsibility for project delivery
  • Hold a full UK driving licence with access to a vehicle for work purposes

To find out more, please see the application pack below.

Shortlist
This vacancy has now closed

Tenancy Support Officer

  • Full time
  • £22,000 – £24,000
  • Glasgow base with travel to surrounding areas. Includes some home working
  • Closing 10th July 2020

Homes for Good is Scotland’s first social enterprise letting agency, now forming part of a dynamic Social Business Group that is dedicated to finding new and innovative approaches to tenancy support & sustainment.

What ensures Homes for Good remains a unique letting agent and property management company is the core value at the heart of all of our operations. This is our personal code of conduct we created to ensure consistent quality services to all of our customers.

We are looking for an experienced and highly motivated Tenancy Support Officer to join our fast paced & dynamic professional family. Always working to our core values, we provide a high standard of service to all our customers (tenants and landlords alike), ensuring quality by investing in the team’s expertise and always willing to go the extra mile to get the job done.

You will have experience supporting vulnerable adults and will play a key role in helping your tenants, through providing innovative person centred support and excellent customer service, to help them sustain their tenancies in happy, stable homes.

Primarily based in Bridgeton with travel around Greater Glasgow and Ayrshire. Some home working is available, and during this time we have learnt to reach out to our tenants in new ways, supporting them from a distance with the use of technology.

This is a permanent position partially funded by The National Lottery Community Fund for three years as part of an exciting and extensive grant provided to Homes for Good, allowing us to replicate what we do & intensify our support offering to tenants.

Further details about this role can be found in the recruitment pack below.

Shortlist