Cairn Housing Association
Cairn Housing Association

Charity registered in Scotland SC016647

We are a not-for-profit charity whose mission is simple – to make affordable housing more accessible to more people in need of a home of their own. Across Scotland, we provide vital accommodation and landlord services, helping to foster genuine local communities that don’t just improve where people live, but how they live too.

Current vacancies

Top job! ICT & Digital Transformation Lead - Fixed Term for 2 years

  • Full time
  • £43,698
  • We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work
  • Closing 4th July 2022

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

We are looking for an experienced individual to fill an exciting role within our ICT and Digital Transformation Team.

Cairn Housing Association requires an ICT Lead to deliver ICT and Digital Transformation strategy. This role will have responsibility for the delivery of new core ICT systems and embed new digital ways of working. We are looking for person with good digital skills combined with project and change management.

Key duties would include:

  • ICT Support for Cairn Users
  • Project deliver of core system
  • Digital Culture and Change
  • Technical specialist for core systems
  • Change Management

The successful applicant should have an academic qualification in relevant discipline or relevant professional qualification (ITIL).

Travel to other office locations and remote sites, occasionally staying away from home overnight is required for this role.

Cairn operate hybrid working for all office based staff.

A Basic Disclosure Scotland Scheme check is required for this post.

Shortlist

Property Investment Assistant

  • Full time
  • £26,585 – £27,984
  • Edinburgh & Bellshill with Hybrid working
  • Closing 13th July 2022

Cairn Housing Association is a national provider with over 4,500 units in management across Scotland.

We are looking for an experienced individual to fill an exciting role within our Property Services Team.

Cairn Housing Association requires a Property Investment Assistant to provide efficient and effective customer care and administration support to the planned, cyclical and compliance services within the Property Services Team. Support Gas & Electrical Safety compliance tasks for all Cairn stock. Liaise with customers in a helpful and friendly manner ensuring a high level of customer satisfaction and provide support for the Customer Services and Cairn Connect teams where required.

The successful applicant should hold recognised administration/repairs qualifications or 2 years’ experience working in an admin role with experience of property services and have substantial knowledge of repairs and maintenance policies.

Cairn operate hybrid working for all office based staff.

A Basic Disclosure Scotland Scheme check is required for this post.

Shortlist
Closed vacancies
This vacancy has now closed

Welfare Benefits Advisor

  • Part time
  • £14,806 – £18,508 pro-rata
  • Irvine (Due to current covid-19 restrictions, all office based roles are required to work from home)
  • Closing 11th May 2021

We require a Welfare Benefits Advisor to provide our tenants with an up to date and comprehensive welfare benefits advice and income maximisation service. The successful candidate will also provide an advocacy service for tenants undergoing appeals or attending tribunals and roll out training or updates to staff to ensure they are kept informed of changes in the Welfare Benefit system.

The successful candidate will require to hold good experience within a welfare benefits advisor role.

Due to the nature of the role there are a few things we require of you, you will need a Full UK Driver’s licence (with use of own vehicle) and you will need to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

The post is temporary for 12 months.

A Basic Disclosure Scotland Scheme check is required for this post.

*We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

Shortlist
This vacancy has now closed

Customer Service Advisor

  • Part time
  • £14,821 – £18,526 pro-rata
  • Edinburgh, Bellshill, Inverness or Irvine
  • Closing 22nd July 2021

Location: We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work. Office-based staff are currently working from home and we are reviewing working arrangements to include home and hybrid working

Salary: The salary for this post is £14,821 to £18,526 per annum. Maximum entry point is £16,302 per annum dependent on qualifications and experience. (Please note all salaries are currently under review and may be subject to change)

Work pattern: Part-time (25 hours per week).

We are looking for an experienced individual to fill an exciting role within our Contact Centre Team.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Cairn Housing Association requires a Customer Service Advisor to be the first point of contact for all enquiries, using different communication channels and to provide an excellent and consistent service to all internal and external customers.

The successful applicant will have experience of providing excellent front-line customer services within a contact centre environment or similar role. Due to Cairn moving towards a more digital approach and the nature of the role you need to be experienced and confident in the use of all Microsoft packages and the use of digital services – web chat, email and messenger. The use of different internal systems are required daily. You must also be confident in the ability to multi-task, be able to demonstrate a high level of time management skills, with a proven ability to work well under pressure.

Please download the job description for full details on the role.

A Basic Disclosure Scotland Scheme check is also required for this post.

We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

Shortlist
This vacancy has now closed

Housing Officer (Tenancy)

  • Full time
  • £33,614 – £42,018
  • Inverness (currently home based)
  • Closing 4th August 2021

We require a Housing Officer (Tenancy) to provide comprehensive housing and tenancy management services within a defined geographical area, including the management of rent and service charge payments and arrears; voids and lets; tenancy management; including nuisance and anti-social behaviour. With a customer focussed attitude you will ensure that our customers experience is positive. A strong performance culture is key to the services that we deliver, you will be expected to deliver excellent performance results.

Due to the nature of the role there are a few things we require of you, you should be educated to HND level or other relevant professional qualification, have significant experience in a similar role delivering a customer focussed service and have knowledge of the social housing sector. Must have access to transport or be able to travel between locations.

You should also be computer literate –use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for full details on the role.

A Basic Disclosure Scotland Scheme check is required for this post.

*We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

Shortlist
This vacancy has now closed

Court Coordinator

  • Part time
  • £20,314 – £25,393 pro-rata
  • Madelvic Square, Edinburgh EH5 1GZ
  • Closing 20th September 2021

We are looking for an experienced individual to fill an exciting role within our Customer Services Department.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

We require a Court Coordinator to provide a high standard of customer service to our tenants, customers and colleagues, while providing a day-to-day housing management service to the tenants in accordance with Cairn HA’s policies and procedures.

The successful applicant should have the relevant experience in delivering a customer focused service. You will need to be computer literate – use of Microsoft Outlook, Word and Excel and internal systems are regularly required

A PVG Disclosure Scotland Scheme check is also required for this post.

Shortlist
This vacancy has now closed

Part-time Court Coordinator

  • Part time
  • £20,314 – £25,393 pro-rata
  • Stuart Court, Stuart Square, Edinburgh EH12 8UU
  • Closing 12th November 2021

We are looking for an experienced individual to fill an exciting role within our organisation.

The successful candidate will provide a high standard of customer service to our tenants, customers and colleagues. To maintain the day-to-day running of the Court in accordance with Cairn HA’s policies and procedures.

Due to the nature of the role we require you to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

Shortlist
This vacancy has now closed

Customer Experience Manager - Cairn Connect

  • Full time
  • £37,794 – £47,243
  • We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work
  • Closing 14th January 2022

We are looking for an experienced individual who knows what it takes to put the customer first and wants to make a genuine impact on peoples’ lives working with an amazing employer then keep reading.

With over 3,500 homes and a high calibre team, we pride ourselves on doing things differently. Forward thinking and innovative, our customers are at the heart of everything that we do. We are known for our innovative approaches that strengthen our reputation.

The Customer Experience Manager will work alongside the Director of Customer Services, Regional Leads, and the wider Leadership Team to ensure the development and delivery of truly customer centric, sector leading customer facing services. You will play a key and central role in driving our exciting programme of transformation, which will move and shift our services from a reactive to pre-emptive way of working and improve our customer’s journeys and experiences.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence. Use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for details on the role or you can find more information on Cairn under the ‘Useful Documents’ section on the website.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

Shortlist
This vacancy has now closed

ICT and Digital Transformation Manager

  • Full time
  • £47,243
  • We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work
  • Closing 14th January 2022

We are looking for an experienced individual to help us on our journey to transform the way customers access our services digitally. If you have a background in ICT and transformational change this is the job for you. Come and work with a forward thinking team that is up for the challenge of change.

With over 3,500 homes and a high calibre team, we pride ourselves on doing things differently. Forward thinking and innovative, our customers are at the heart of everything that we do. We are known for our innovative approaches that strengthen our reputation.

The ICT and Digital Transformation Manager will work alongside the Director of Business Services, and the wider Leadership Team to lead the delivery of our ICT Systems change programme, which will be crucial to the development and delivery of truly customer centric, sector leading customer facing services. You will play a key and central role in driving our exciting programme of transformation, which will move and shift our services from a reactive to pre-emptive way of working and improve our customer’s journeys and experiences.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence. Use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for details on the role or you can find more information on Cairn under the ‘Useful Documents’ section on the website.

A Basic Disclosure Scotland Scheme check is required for this post.

Shortlist
This vacancy has now closed

Communications & Engagement Assistant

  • Full time
  • £20,453 – £25,566
  • Edinburgh, Bellshill and Inverness- the closest to you being classed as your place of work with travel across Scotland
  • Closing 31st January 2022

We are looking for an enthusiastic and motivated individual to fill an exciting role within our Communications and Engagement team.

The successful candidate will support the Communications and Engagement Officer to effectively communicate and promotes key messages with internal and external stakeholders, and support the delivery of opportunities for customer engagement in our decision making processes. They will have a keen interest or experience in marketing, communications, event planning or public relations. This role presents an exciting opportunity to work on a wide range of projects, which will offer the right candidate the chance to develop a range of new skills and experiences in a great team.

Due to the nature of the role we require you to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

Shortlist
This vacancy has now closed

Development Officer

  • Full time
  • £29,613 – £37,016
  • Edinburgh or Bellshill
  • Closing 9th February 2022

We are looking for experienced individuals to fill exciting roles within our organisation.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Reporting to the Development Manager, the Development Officer is responsible for managing Affordable Housing development and major refurbishment projects from site start to project completion, ensuring that properties are developed in compliance with Scottish Government Grant conditions and the Association’s required standards. Responsible for assisting in the development of project briefs and specifications.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence with use of your own vehicle and you need to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

Shortlist
This vacancy has now closed

Strategic Projects Officer (12 Months Maternity cover)

  • Full time
  • £29,613 – £37,016
  • Edinburgh or Bellshill - the closest to you being classed as your place of work
  • Closing 9th February 2022

We are looking for experienced individuals to fill exciting roles within our organisation.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Reporting to the Development Manager, the Strategic Projects Officer is responsible for managing the delivery of Cairn’s strategic refurbishment and regeneration projects from inception to completion, ensuring that properties meet Cairn’s standards and are refurbished in compliance with any applicable Scottish Government Grant conditions and any other regulatory requirements. Responsible for assisting the in the development of project briefs and specifications as well as carrying out feasibility studies and option appraisals. Working to support the modernisation of Cairn’s housing for older people and other strategic refurbishment and regeneration projects across Scotland.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence with use of your own vehicle and you need to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

Shortlist
This vacancy has now closed

Top job! Care & Repair Manager - 12 months fixed term contract

  • Full time
  • £37,794 – £47,243
  • Inverness
  • Closing 23rd February 2022

We are looking for an experienced individual to fill an exciting role within our organisation.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Reporting to the Maintenance Manager, the Care & Repair Manager will have overall responsibility for the operational delivery of the Care and Repair Service. This will involve promoting, managing and developing the Association’s Care and Repair Service, including Handyperson and Telecare services covering Badenoch and Strathspey, Inverness and Nairn, and Caithness (incorporating Pentland HA’S Care & Repair Handyperson services following stock transfer in April 2022) to ensure that it meets its contractual requirements, key objectives and performance indicators.

Due to the nature of the role there are a few things we require of you, you will need to be educated to HND level in Construction or other relevant professional qualification with 3 – 4 years’ experience within project, contracts or construction management.

A Full UK Driver’s licence with access to a vehicle for business use is also required for this position and you should be computer literate as use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

Shortlist
This vacancy has now closed

IT Infrastructure & Hardware - Business Improvement Officer

  • Full time
  • £29,613 – £37,016
  • Edinburgh, Bellshill, Inverness & Irvine - the closest to you being classed as your place of work. Office-based staff are currently working from home & we are reviewing working arrangements to include home & hybrid working.
  • Closing 28th February 2022

Cairn Housing Association requires an IT Infrastructure & Hardware Officer to provide advanced support, administration, maintenance and development for the Network infrastructure, communication systems and hardware both for our internal stakeholders and our external customers and contractors. The role will achieve this through management of our suppliers and building partnerships to ensure the highest level of service delivery, accessibility and stability for our users.

The successful applicant should have the relevant qualification in discipline or professional qualification (ITIL) as well as 3 years’ experience in an IT support environment. Knowledge of Microsoft Stack such as MS SQL, MS Exchange and M365 products and licensing, specifically SharePoint would be desirable.

Travel to other office locations and remote sites, occasionally staying away from home overnight is required for this role.

This role is based within our ICT and Digital Transformation Team.

A Basic Disclosure Scotland Scheme check is also required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

Shortlist
This vacancy has now closed

Customer Service Advisor

  • Part time
  • £20,453 – £25,566 pro-rata
  • Edinburgh, Bellshill, Inverness or Irvine
  • Closing 25th March 2022

We are looking for an experienced individual to fill an exciting role within our Cairn Connect Team.

Cairn Housing Association requires a Customer Service Advisor to be the first point of contact for all enquiries, using different communication channels and to provide an excellent and consistent service to all internal and external customers.

The successful applicant will have experience of providing excellent front-line customer services within a contact centre environment or similar role. Due to Cairn moving towards a more digital approach and the nature of the role you need to be experienced and confident in the use of all Microsoft packages and the use of digital services – web chat, email and messenger. The use of different internal systems are required daily. You must also be confident in the ability to multi-task, be able to demonstrate a high level of time management skills, with a proven ability to work well under pressure.

Shortlist
This vacancy has now closed

Repairs Administrative Assistant

  • Full time
  • £20,453 – £25,566
  • Bellshill with Hybrid Working
  • Closing 18th April 2022

We are looking for an experienced individual to fill an exciting role within our Cairn Connect Team.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Cairn Housing Association requires a Repairs Administrative Assistant to provide administrative support within the Ancho Asset Team and South Maintenance Team to ensure an excellent customer service through face to face interactions, telephone calls or written communications.

The Repairs Administrative Assistant will be responsible for supporting and assisting the Maintenance Team by organising and planning diaries and arranging appointments for inspections and visits, undertake administrative and clerical duties, such as letter writing or note taking at meetings to support and inform the team and the wider organisation of all agreed actions, outcomes and confirmed responsibilities and provide administrative support within the finance systems, by inputting correct codes for invoices before final costs are then authorised by others with delegated authorities.

The successful applicant should hold a recognised administration qualification or 2 years’ experience working in an administration role within the maintenance setting. Competent in the use of spreadsheets and all Microsoft Office applications, including Word, Excel and Power Point.

The Repairs Administrative Assistant job description can be viewed under the ‘Application Documents’ below.

A Basic Disclosure Scotland Scheme check is also required for this post.

Shortlist
This vacancy has now closed

Business Support Manager

  • Full time
  • £46,676 – £49,132
  • Edinburgh, Bellshill, Inverness or Irvine
  • Closing 25th May 2022

We are looking for an experienced individual to fill an exciting role within our Business Services Team.

This post will give the successful candidate the exciting opportunity to help shape the future of Cairn Housing Association. Working with our recently appointed Customer Experience Manager and ICT and Digital Transformation Manager, this postholder will help deliver our change programme which is focussed on improving services to customers and our digital offering.

The postholder should have a background in business planning, performance management and have a strong knowledge of service improvement techniques such as customer journey mapping. The business support manager will also lead our Communications and Engagement team which will be key to ensuring our projects are delivered successfully.

For further information please see the job description or contact Morag Boyter Director of Business Services

A Basic Disclosure Scotland check is required for this post.

Shortlist
This vacancy has now closed

Housing Officer (Tenancy)

  • Full time
  • £41,513 – £43,698
  • Inverness (including hybrid working)
  • Closing 3rd June 2022

We are looking for an experienced individual to fill an exciting role within our Housing Services Team.

Cairn Housing Group require a Housing Officer (Tenancy) to provide comprehensive housing and tenancy management services within a defined geographical area, including the management of rent and service charge payments and arrears; voids and lets; tenancy management; including nuisance and anti-social behaviour.

With a customer focussed attitude you will ensure that our customers experience is positive. A strong performance culture is key to the services that we deliver, you will be expected to deliver excellent performance results.

Due to the nature of the role there are a few things we require of you, you should be educated to HND level or other relevant professional qualification, have significant experience in a similar role delivering a customer focussed service and have knowledge of the social housing sector. Must have access to transport or be able to travel between locations.

You should also be computer literate –use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland check is required for this post.

Please note, Cairn operate hybrid working for all office based staff.

Shortlist
This vacancy has now closed

Business Improvement Officer

  • Full time
  • £38,688
  • We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work
  • Closing 6th June 2022

We are looking for an experienced individual to fill an exciting role within our Business Services Team.

Cairn Housing Group requires a Business Improvement Officer to support and deliver continuous improvement across the Cairn group, focussing on performance reporting and delivery of projects aligned with the strategic priorities of the wider Group, the Business Improvement Strategy, and the Digital Transformation Strategy, as well as demonstrating the principles of continuous improvement in all tasks, promoting these principles through partnership working with colleagues across the Group, to embed these within the organisation.

Due to the nature of the role there are a few things we require of you, it is essential that you hold an academic qualification and / or relevant industry qualification (continuous improvement) or have significant experience (3 years) in a similar role.

Please download the job description for full details on the role.

A Basic Disclosure Scotland check is required for this post.

Please note, Cairn operate hybrid working for all office based staff.

Shortlist
This vacancy has now closed

ICT & Digital Transformation Officer

  • Full time
  • £38,688
  • We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work
  • Closing 27th June 2022

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

We are looking for an experienced individual to fill an exciting role within our ICT and Digital Transformation Team.

Cairn Housing Association requires an ICT Officer to help deliver ICT and Digital Transformation strategy. We are looking to strengthen our ICT team and this role will have responsibility for the delivery and management of key systems within Cairn’s ICT infrastructure.

Key duties would include:

  • ICT Support for Cairn Users
  • Server Support
  • Application specialist support
  • M365/Power Platform and Sharepoint
  • Small to medium sized project delivery
  • Change Management

The successful applicant should have an academic qualification in relevant discipline or relevant professional qualification (ITIL).

Travel to other office locations and remote sites, occasionally staying away from home overnight is required for this role.

Cairn operate hybrid working for all office based staff.

A Basic Disclosure Scotland Scheme check is required for this post.

Shortlist
This vacancy has now closed

ICT & Digital Transformation Assistant

  • Full time
  • £26,588
  • We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work
  • Closing 27th June 2022

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

We are looking for an experienced individual to fill an exciting role within our ICT and Digital Transformation Team.

Cairn Housing Association requires an ICT Assistant to support the ICT and Digital Transformation team with specific focus on day to support as well as assisting in the delivery of key ICT projects. This role might suit a newly graduated candidate of someone who has worked in first and second like support looking to expand their expertise.

Key duties would include:

  • ICT Support for Cairn Users
  • Maintaining Azure AD
  • Asset Management
  • Desktop Support
  • Server Support

The successful applicant should have a HND level or other relevant qualification or 3 years relevant experience in a similar ICT Support role.

Travel to other office locations and remote sites, occasionally staying away from home overnight is required for this role.

Cairn operate hybrid working for all office based staff.

A Basic Disclosure Scotland Scheme check is required for this post.

Shortlist