Cairn Housing Association
Cairn Housing Association

Charity registered in Scotland SC016647

We are a not-for-profit charity whose mission is simple – to make affordable housing more accessible to more people in need of a home of their own. Across Scotland, we provide vital accommodation and landlord services, helping to foster genuine local communities that don’t just improve where people live, but how they live too.

Current vacancies

Communications & Engagement Assistant

  • Full time
  • £20,453 – £25,566
  • Edinburgh, Bellshill and Inverness- the closest to you being classed as your place of work with travel across Scotland
  • Closing 31st January 2022

We are looking for an enthusiastic and motivated individual to fill an exciting role within our Communications and Engagement team.

The successful candidate will support the Communications and Engagement Officer to effectively communicate and promotes key messages with internal and external stakeholders, and support the delivery of opportunities for customer engagement in our decision making processes. They will have a keen interest or experience in marketing, communications, event planning or public relations. This role presents an exciting opportunity to work on a wide range of projects, which will offer the right candidate the chance to develop a range of new skills and experiences in a great team.

Due to the nature of the role we require you to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

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Closed vacancies
This vacancy has now closed

Welfare Benefits Advisor

  • Part time
  • £14,806 – £18,508 pro-rata
  • Irvine (Due to current covid-19 restrictions, all office based roles are required to work from home)
  • Closing 11th May 2021

We require a Welfare Benefits Advisor to provide our tenants with an up to date and comprehensive welfare benefits advice and income maximisation service. The successful candidate will also provide an advocacy service for tenants undergoing appeals or attending tribunals and roll out training or updates to staff to ensure they are kept informed of changes in the Welfare Benefit system.

The successful candidate will require to hold good experience within a welfare benefits advisor role.

Due to the nature of the role there are a few things we require of you, you will need a Full UK Driver’s licence (with use of own vehicle) and you will need to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

The post is temporary for 12 months.

A Basic Disclosure Scotland Scheme check is required for this post.

*We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

Shortlist
This vacancy has now closed

Customer Service Advisor

  • Part time
  • £14,821 – £18,526 pro-rata
  • Edinburgh, Bellshill, Inverness or Irvine
  • Closing 22nd July 2021

Location: We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work. Office-based staff are currently working from home and we are reviewing working arrangements to include home and hybrid working

Salary: The salary for this post is £14,821 to £18,526 per annum. Maximum entry point is £16,302 per annum dependent on qualifications and experience. (Please note all salaries are currently under review and may be subject to change)

Work pattern: Part-time (25 hours per week).

We are looking for an experienced individual to fill an exciting role within our Contact Centre Team.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Cairn Housing Association requires a Customer Service Advisor to be the first point of contact for all enquiries, using different communication channels and to provide an excellent and consistent service to all internal and external customers.

The successful applicant will have experience of providing excellent front-line customer services within a contact centre environment or similar role. Due to Cairn moving towards a more digital approach and the nature of the role you need to be experienced and confident in the use of all Microsoft packages and the use of digital services – web chat, email and messenger. The use of different internal systems are required daily. You must also be confident in the ability to multi-task, be able to demonstrate a high level of time management skills, with a proven ability to work well under pressure.

Please download the job description for full details on the role.

A Basic Disclosure Scotland Scheme check is also required for this post.

We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

Shortlist
This vacancy has now closed

Housing Officer (Tenancy)

  • Full time
  • £33,614 – £42,018
  • Inverness (currently home based)
  • Closing 4th August 2021

We require a Housing Officer (Tenancy) to provide comprehensive housing and tenancy management services within a defined geographical area, including the management of rent and service charge payments and arrears; voids and lets; tenancy management; including nuisance and anti-social behaviour. With a customer focussed attitude you will ensure that our customers experience is positive. A strong performance culture is key to the services that we deliver, you will be expected to deliver excellent performance results.

Due to the nature of the role there are a few things we require of you, you should be educated to HND level or other relevant professional qualification, have significant experience in a similar role delivering a customer focussed service and have knowledge of the social housing sector. Must have access to transport or be able to travel between locations.

You should also be computer literate –use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for full details on the role.

A Basic Disclosure Scotland Scheme check is required for this post.

*We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

Shortlist
This vacancy has now closed

Court Coordinator

  • Part time
  • £20,314 – £25,393 pro-rata
  • Madelvic Square, Edinburgh EH5 1GZ
  • Closing 20th September 2021

We are looking for an experienced individual to fill an exciting role within our Customer Services Department.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

We require a Court Coordinator to provide a high standard of customer service to our tenants, customers and colleagues, while providing a day-to-day housing management service to the tenants in accordance with Cairn HA’s policies and procedures.

The successful applicant should have the relevant experience in delivering a customer focused service. You will need to be computer literate – use of Microsoft Outlook, Word and Excel and internal systems are regularly required

A PVG Disclosure Scotland Scheme check is also required for this post.

Shortlist
This vacancy has now closed

Part-time Court Coordinator

  • Part time
  • £20,314 – £25,393 pro-rata
  • Stuart Court, Stuart Square, Edinburgh EH12 8UU
  • Closing 12th November 2021

We are looking for an experienced individual to fill an exciting role within our organisation.

The successful candidate will provide a high standard of customer service to our tenants, customers and colleagues. To maintain the day-to-day running of the Court in accordance with Cairn HA’s policies and procedures.

Due to the nature of the role we require you to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

Shortlist
This vacancy has now closed

Customer Experience Manager - Cairn Connect

  • Full time
  • £37,794 – £47,243
  • We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work
  • Closing 14th January 2022

We are looking for an experienced individual who knows what it takes to put the customer first and wants to make a genuine impact on peoples’ lives working with an amazing employer then keep reading.

With over 3,500 homes and a high calibre team, we pride ourselves on doing things differently. Forward thinking and innovative, our customers are at the heart of everything that we do. We are known for our innovative approaches that strengthen our reputation.

The Customer Experience Manager will work alongside the Director of Customer Services, Regional Leads, and the wider Leadership Team to ensure the development and delivery of truly customer centric, sector leading customer facing services. You will play a key and central role in driving our exciting programme of transformation, which will move and shift our services from a reactive to pre-emptive way of working and improve our customer’s journeys and experiences.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence. Use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for details on the role or you can find more information on Cairn under the ‘Useful Documents’ section on the website.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

Shortlist
This vacancy has now closed

ICT and Digital Transformation Manager

  • Full time
  • £47,243
  • We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work
  • Closing 14th January 2022

We are looking for an experienced individual to help us on our journey to transform the way customers access our services digitally. If you have a background in ICT and transformational change this is the job for you. Come and work with a forward thinking team that is up for the challenge of change.

With over 3,500 homes and a high calibre team, we pride ourselves on doing things differently. Forward thinking and innovative, our customers are at the heart of everything that we do. We are known for our innovative approaches that strengthen our reputation.

The ICT and Digital Transformation Manager will work alongside the Director of Business Services, and the wider Leadership Team to lead the delivery of our ICT Systems change programme, which will be crucial to the development and delivery of truly customer centric, sector leading customer facing services. You will play a key and central role in driving our exciting programme of transformation, which will move and shift our services from a reactive to pre-emptive way of working and improve our customer’s journeys and experiences.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence. Use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for details on the role or you can find more information on Cairn under the ‘Useful Documents’ section on the website.

A Basic Disclosure Scotland Scheme check is required for this post.

Shortlist