Cairn Housing Association is a national provider with over 4,300 units in management across Scotland. We are looking for an experienced individual to fill an exciting role within our Housing Services Team.

Cairn Housing Group require a Housing Officer to provide comprehensive housing and tenancy management services within a defined geographical area, including the management of rent and service charge payments and arrears; voids and lets; tenancy management; including nuisance and anti-social behaviour. With a customer-focussed attitude, you will ensure that our customers experience is positive. A strong performance culture is key to the services that we deliver; you will be expected to deliver excellent performance results. Although you will be operating in a specialism area, we require you to have experience in all housing management functions as you may be asked to work within differing areas of the team.

The successful applicant should hold a HND level/other relevant qualification and/or 3 years relevant experience in a similar housing role. Access to transport/travel is required be able to travel between locations.

A Basic Disclosure Scotland check is required for this post.

Please download the job description for full details on the role.

We are looking for an enthusiastic and motivated individual to fill an exciting role within our organisation.

Cairn Housing Group requires a Repairs Administrator to provide an efficient and effective Customer Care and Administration Support to the Repairs, Building Maintenance and Grounds Maintenance Services. Liaise with customers in a helpful and friendly manner ensuring a high level of customer satisfaction.

A Basic Disclosure Scotland Scheme check is required for this post.

We are looking for an experienced individual to fill an exciting role within our Business Services team.

Cairn is looking for a Business Analysis Assistant to support the Business Analysis team and wider organisation with specific focus on performance reporting and improvement activities. Contribute to the delivery of the Business Plan and other strategic objectives across the Group.

Due to the nature of the role there are a few things we require of you: it is essential that you are educated to HND level/other relevant qualification or have 3 years relevant experience in a similar business support / reporting role. In addition are looking for someone with various experience including within a project team role, a performance reporting environment, in a continuous improvement environment, experience of process mapping and records management and experience of dealing with suppliers.

Please download the job description for full details on the role.

A Basic Disclosure Scotland check is required for this post.

We are looking for an enthusiastic and motivated individual to fill an exciting role within our Communications and Engagement team.

The successful candidate will support the Communications and Engagement team and wider organisation to effectively communicate and promote key messages with internal and external stakeholders, and support the delivery of customer engagement in our decision making processes.

They will have a keen interest or experience in marketing, communications, event planning or public relations. This role presents an exciting opportunity to work on a wide range of projects, which will offer the right candidate the chance to develop a range of new skills and experiences in a great team.

Due to the nature of the role we require you to be Educated to HND level or equivalent. You also need to have strong experience in the use of Microsoft Office packages particular design tools, experience of the web and social media, experience of producing clear and concise communications.

Please download the job description for full details on the role (available below).

A Basic Disclosure Scotland check is required for this post.

We are looking for an experienced individual to fill an exciting role within our Property Services Investment Team.

Cairn Housing Association is a national provider with over 4,000 units in management across Scotland.

Cairn Housing Association requires a Property Investment Officer. You will provide project management and supervision of investment projects to the Group’s housing stock, and to prioritise and administer planned preventative maintenance and capital improvement works. There will be an emphasis in managing Fire Safety Project work relating to actions derived from Fire Risk Assessments and known risks associated with Sheltered and Retirement housing. The post holder will coordinate and monitor performance of annual/term contracts in relation to the Group’s stock, demonstrating compliance with appropriate regulations, guidance and good practice and are in line with the Group’s policies, procedures and procurement rules.

It is essential that you hold a relevant building- or construction-related qualification to HND level or above and have substantial experience with property maintenance and/or development, including project management and health and safety. Experience of passive and active fire safety protection may be advantageous.

Please download the job description for full details on the role.

A Basic Disclosure Scotland check is required for this post.

We are looking for an experienced individual to fill an exciting role within our Business Services team.

Cairn has an ambitious change agenda. As the Strategic Projects Manager you will support our Executive Team to deliver the Group’s business objectives. This involves leading and coordinating all matters relating to the achievement and successful delivery of strategic projects identified within our Business Plan. The initial focus of this role will be to manage a Transfer of Engagements, plus other business transformation projects.

Due to the nature of the role there are a few things we require of you: it is essential that you are educated to degree level or equivalent or extensive experience in a similar role and have a wide experience of project management on strategic projects.

Please download the job description for full details on the role.

A Basic Disclosure Scotland check is required for this post.

Also due to the location of Cairn properties, travelling around Scotland is an essential part of this role therefore it is essential that you hold a full UK driving licence and have access to a vehicle.

We are looking for an experienced individual to fill an exciting role within our Property Services Team.

Cairn Housing Group requires a Care & Repair Handyperson to provide a high-quality Installation, Repair and Maintenance service for Tele-care equipment on behalf of the Highland Tele-care Service to facilitate hospital discharges.

Key responsibilities include undertaking the Installation of Tele-care equipment to a vulnerable client’s property in order to support independent living and to undertake small maintenance/repair tasks to a client’s property, including advising clients on any material costs required to complete tasks, purchasing materials, and ensuring that work is carried out in a safe working environment to a satisfactory standard.

Due to the nature of the role there are a few things we require of you: it is essential that you have at least 3 years relevant experience and a high level of competence in joinery and general maintenance work. Additionally we require you have knowledge of building construction and extensive knowledge of Health and Safety. You must also hold a Full UK Driver’s licence. Please refer to the job description for qualifications would be advantageous and desirable.

A Basic Disclosure Scotland check is required for this post.

We are looking for an experienced individual to fill an exciting role within our Property Services Team.

Cairn Housing Group requires a Care & Repair-Handyperson Assistant to provide an efficient and effective Customer Care and Administration Support to the 3 Service Level Agreements in providing Handyperson, Telecare and Care and Repair services.

Due to the nature of the role there are a few things we require of you: it is essential that you have a recognised administration qualification or have at least 2 years’ experience working in an admin role and are competent in the use of spreadsheets and demonstrable experience of financial administration. You must also be competent with Microsoft Office applications, including Word, Excel and Power Point. Please download the job description for full details on the role (available below).

A Basic Disclosure Scotland check is required for this post.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

We are looking for an experienced individual to fill an exciting role within our Human Resources department.

The successful applicant will have experience of supporting the delivery of an excellent HR support and advisory service by working in partnership with all internal and external stakeholders to provide professional advice on all areas of employment law and best practice, and support organisational change and improvement.

Due to the nature of the role, there are a few additional things we require of you, you will need to be computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required, and it would be desirable to hold a full UK driving licence as occasional travel may be required.

A Basic Disclosure Scotland Scheme check is required for this post.

Cairn Housing Association is a national provider with over 4,500 units in management across Scotland.

We are looking for an experienced individual to fill an exciting role within our Housing Services Team.

Cairn Housing Group requires a Housing Services Assistant to provide high quality and customer focused service that covers all aspects of the tenancy and support to the customer. In additional the successful candidate will be required to provide an efficient and effective support and administration service to the tenancy service team and the wider Cairn Group.

Due to the nature of the role there are a few additional things we require of you, you will need to be computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required and some experience in a similar role. A CIH level 2 or equivalent housing related qualification is desirable.

A Basic Disclosure Scotland check is required for this post.

Please note, Cairn operate hybrid working for all office based staff.

Cairn Housing Association is a national provider with over 4,500 units in management across Scotland.

We are looking for an experienced individual to fill an exciting role within our Property Services Team.

Cairn Housing Association requires a Property Investment Assistant to provide efficient and effective customer care and administration support to the planned, cyclical and compliance services within the Property Services Team. Support Gas & Electrical Safety compliance tasks for all Cairn stock. Liaise with customers in a helpful and friendly manner ensuring a high level of customer satisfaction and provide support for the Customer Services and Cairn Connect teams where required.

The successful applicant should hold recognised administration/repairs qualifications or 2 years’ experience working in an admin role with experience of property services and have substantial knowledge of repairs and maintenance policies.

Cairn operate hybrid working for all office based staff.

A Basic Disclosure Scotland Scheme check is required for this post.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

We are looking for an experienced individual to fill an exciting role within our ICT and Digital Transformation Team.

Cairn Housing Association requires an ICT Officer to help deliver ICT and Digital Transformation strategy. We are looking to strengthen our ICT team and this role will have responsibility for the delivery and management of key systems within Cairn’s ICT infrastructure.

Key duties would include:

• ICT Support for Cairn Users
• Server Support
• Application specialist support
• M365/Power Platform and Sharepoint
• Small to medium sized project delivery
• Change Management

The successful applicant should have an academic qualification in relevant discipline or relevant professional qualification (ITIL).

Travel to other office locations and remote sites, occasionally staying away from home overnight is required for this role.

Cairn operate hybrid working for all office based staff.

A Basic Disclosure Scotland Scheme check is required for this post.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

We are looking for an experienced individual to fill an exciting role within our ICT and Digital Transformation Team.

Cairn Housing Association requires an ICT Assistant to support the ICT and Digital Transformation team with specific focus on day to support as well as assisting in the delivery of key ICT projects. This role might suit a newly graduated candidate of someone who has worked in first and second like support looking to expand their expertise.

Key duties would include:

• ICT Support for Cairn Users
• Maintaining Azure AD
• Asset Management
• Desktop Support
• Server Support

The successful applicant should have a HND level or other relevant qualification or 3 years relevant experience in a similar ICT Support role.

Travel to other office locations and remote sites, occasionally staying away from home overnight is required for this role.

Cairn operate hybrid working for all office based staff.

A Basic Disclosure Scotland Scheme check is required for this post.

We are looking for an experienced individual to fill an exciting role within our Business Services Team.

Cairn Housing Group requires a Business Improvement Officer to support and deliver continuous improvement across the Cairn group, focussing on performance reporting and delivery of projects aligned with the strategic priorities of the wider Group, the Business Improvement Strategy, and the Digital Transformation Strategy, as well as demonstrating the principles of continuous improvement in all tasks, promoting these principles through partnership working with colleagues across the Group, to embed these within the organisation.

Due to the nature of the role there are a few things we require of you, it is essential that you hold an academic qualification and / or relevant industry qualification (continuous improvement) or have significant experience (3 years) in a similar role.

Please download the job description for full details on the role.

A Basic Disclosure Scotland check is required for this post.

Please note, Cairn operate hybrid working for all office based staff.

We are looking for an experienced individual to fill an exciting role within our Housing Services Team.

Cairn Housing Group require a Housing Officer (Tenancy) to provide comprehensive housing and tenancy management services within a defined geographical area, including the management of rent and service charge payments and arrears; voids and lets; tenancy management; including nuisance and anti-social behaviour.

With a customer focussed attitude you will ensure that our customers experience is positive. A strong performance culture is key to the services that we deliver, you will be expected to deliver excellent performance results.

Due to the nature of the role there are a few things we require of you, you should be educated to HND level or other relevant professional qualification, have significant experience in a similar role delivering a customer focussed service and have knowledge of the social housing sector. Must have access to transport or be able to travel between locations.

You should also be computer literate –use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland check is required for this post.

Please note, Cairn operate hybrid working for all office based staff.

We are looking for an experienced individual to fill an exciting role within our Business Services Team.

This post will give the successful candidate the exciting opportunity to help shape the future of Cairn Housing Association. Working with our recently appointed Customer Experience Manager and ICT and Digital Transformation Manager, this postholder will help deliver our change programme which is focussed on improving services to customers and our digital offering.

The postholder should have a background in business planning, performance management and have a strong knowledge of service improvement techniques such as customer journey mapping. The business support manager will also lead our Communications and Engagement team which will be key to ensuring our projects are delivered successfully.

For further information please see the job description or contact Morag Boyter Director of Business Services

A Basic Disclosure Scotland check is required for this post.

We are looking for an experienced individual to fill an exciting role within our Cairn Connect Team.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Cairn Housing Association requires a Repairs Administrative Assistant to provide administrative support within the Ancho Asset Team and South Maintenance Team to ensure an excellent customer service through face to face interactions, telephone calls or written communications.

The Repairs Administrative Assistant will be responsible for supporting and assisting the Maintenance Team by organising and planning diaries and arranging appointments for inspections and visits, undertake administrative and clerical duties, such as letter writing or note taking at meetings to support and inform the team and the wider organisation of all agreed actions, outcomes and confirmed responsibilities and provide administrative support within the finance systems, by inputting correct codes for invoices before final costs are then authorised by others with delegated authorities.

The successful applicant should hold a recognised administration qualification or 2 years’ experience working in an administration role within the maintenance setting. Competent in the use of spreadsheets and all Microsoft Office applications, including Word, Excel and Power Point.

The Repairs Administrative Assistant job description can be viewed under the ‘Application Documents’ below.

A Basic Disclosure Scotland Scheme check is also required for this post.

We are looking for an experienced individual to fill an exciting role within our Cairn Connect Team.

Cairn Housing Association requires a Customer Service Advisor to be the first point of contact for all enquiries, using different communication channels and to provide an excellent and consistent service to all internal and external customers.

The successful applicant will have experience of providing excellent front-line customer services within a contact centre environment or similar role. Due to Cairn moving towards a more digital approach and the nature of the role you need to be experienced and confident in the use of all Microsoft packages and the use of digital services – web chat, email and messenger. The use of different internal systems are required daily. You must also be confident in the ability to multi-task, be able to demonstrate a high level of time management skills, with a proven ability to work well under pressure.

Cairn Housing Association requires an IT Infrastructure & Hardware Officer to provide advanced support, administration, maintenance and development for the Network infrastructure, communication systems and hardware both for our internal stakeholders and our external customers and contractors. The role will achieve this through management of our suppliers and building partnerships to ensure the highest level of service delivery, accessibility and stability for our users.

The successful applicant should have the relevant qualification in discipline or professional qualification (ITIL) as well as 3 years’ experience in an IT support environment. Knowledge of Microsoft Stack such as MS SQL, MS Exchange and M365 products and licensing, specifically SharePoint would be desirable.

Travel to other office locations and remote sites, occasionally staying away from home overnight is required for this role.

This role is based within our ICT and Digital Transformation Team.

A Basic Disclosure Scotland Scheme check is also required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

We are looking for experienced individuals to fill exciting roles within our organisation.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Reporting to the Development Manager, the Strategic Projects Officer is responsible for managing the delivery of Cairn’s strategic refurbishment and regeneration projects from inception to completion, ensuring that properties meet Cairn’s standards and are refurbished in compliance with any applicable Scottish Government Grant conditions and any other regulatory requirements. Responsible for assisting the in the development of project briefs and specifications as well as carrying out feasibility studies and option appraisals. Working to support the modernisation of Cairn’s housing for older people and other strategic refurbishment and regeneration projects across Scotland.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence with use of your own vehicle and you need to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

We are looking for experienced individuals to fill exciting roles within our organisation.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Reporting to the Development Manager, the Development Officer is responsible for managing Affordable Housing development and major refurbishment projects from site start to project completion, ensuring that properties are developed in compliance with Scottish Government Grant conditions and the Association’s required standards. Responsible for assisting in the development of project briefs and specifications.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence with use of your own vehicle and you need to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

We are looking for an enthusiastic and motivated individual to fill an exciting role within our Communications and Engagement team.

The successful candidate will support the Communications and Engagement Officer to effectively communicate and promotes key messages with internal and external stakeholders, and support the delivery of opportunities for customer engagement in our decision making processes. They will have a keen interest or experience in marketing, communications, event planning or public relations. This role presents an exciting opportunity to work on a wide range of projects, which will offer the right candidate the chance to develop a range of new skills and experiences in a great team.

Due to the nature of the role we require you to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you may be required to work from home.

We are looking for an experienced individual to help us on our journey to transform the way customers access our services digitally. If you have a background in ICT and transformational change this is the job for you. Come and work with a forward thinking team that is up for the challenge of change.

With over 3,500 homes and a high calibre team, we pride ourselves on doing things differently. Forward thinking and innovative, our customers are at the heart of everything that we do. We are known for our innovative approaches that strengthen our reputation.

The ICT and Digital Transformation Manager will work alongside the Director of Business Services, and the wider Leadership Team to lead the delivery of our ICT Systems change programme, which will be crucial to the development and delivery of truly customer centric, sector leading customer facing services. You will play a key and central role in driving our exciting programme of transformation, which will move and shift our services from a reactive to pre-emptive way of working and improve our customer’s journeys and experiences.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence. Use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for details on the role or you can find more information on Cairn under the ‘Useful Documents’ section on the website.

A Basic Disclosure Scotland Scheme check is required for this post.

We are looking for an experienced individual who knows what it takes to put the customer first and wants to make a genuine impact on peoples’ lives working with an amazing employer then keep reading.

With over 3,500 homes and a high calibre team, we pride ourselves on doing things differently. Forward thinking and innovative, our customers are at the heart of everything that we do. We are known for our innovative approaches that strengthen our reputation.

The Customer Experience Manager will work alongside the Director of Customer Services, Regional Leads, and the wider Leadership Team to ensure the development and delivery of truly customer centric, sector leading customer facing services. You will play a key and central role in driving our exciting programme of transformation, which will move and shift our services from a reactive to pre-emptive way of working and improve our customer’s journeys and experiences.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence. Use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for details on the role or you can find more information on Cairn under the ‘Useful Documents’ section on the website.

A Basic Disclosure Scotland Scheme check is required for this post.

We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

We are looking for an experienced individual to fill an exciting role within our organisation.

The successful candidate will provide a high standard of customer service to our tenants, customers and colleagues. To maintain the day-to-day running of the Court in accordance with Cairn HA’s policies and procedures.

Due to the nature of the role we require you to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

A Basic Disclosure Scotland Scheme check is required for this post.

We are looking for an experienced individual to fill an exciting role within our Customer Services Department.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

We require a Court Coordinator to provide a high standard of customer service to our tenants, customers and colleagues, while providing a day-to-day housing management service to the tenants in accordance with Cairn HA’s policies and procedures.

The successful applicant should have the relevant experience in delivering a customer focused service. You will need to be computer literate – use of Microsoft Outlook, Word and Excel and internal systems are regularly required

A PVG Disclosure Scotland Scheme check is also required for this post.

We require a Housing Officer (Tenancy) to provide comprehensive housing and tenancy management services within a defined geographical area, including the management of rent and service charge payments and arrears; voids and lets; tenancy management; including nuisance and anti-social behaviour. With a customer focussed attitude you will ensure that our customers experience is positive. A strong performance culture is key to the services that we deliver, you will be expected to deliver excellent performance results.

Due to the nature of the role there are a few things we require of you, you should be educated to HND level or other relevant professional qualification, have significant experience in a similar role delivering a customer focussed service and have knowledge of the social housing sector. Must have access to transport or be able to travel between locations.

You should also be computer literate –use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for full details on the role.

A Basic Disclosure Scotland Scheme check is required for this post.

*We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

Location: We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work. Office-based staff are currently working from home and we are reviewing working arrangements to include home and hybrid working

Salary: The salary for this post is £14,821 to £18,526 per annum. Maximum entry point is £16,302 per annum dependent on qualifications and experience. (Please note all salaries are currently under review and may be subject to change)

Work pattern: Part-time (25 hours per week).

We are looking for an experienced individual to fill an exciting role within our Contact Centre Team.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Cairn Housing Association requires a Customer Service Advisor to be the first point of contact for all enquiries, using different communication channels and to provide an excellent and consistent service to all internal and external customers.

The successful applicant will have experience of providing excellent front-line customer services within a contact centre environment or similar role. Due to Cairn moving towards a more digital approach and the nature of the role you need to be experienced and confident in the use of all Microsoft packages and the use of digital services – web chat, email and messenger. The use of different internal systems are required daily. You must also be confident in the ability to multi-task, be able to demonstrate a high level of time management skills, with a proven ability to work well under pressure.

Please download the job description for full details on the role.

A Basic Disclosure Scotland Scheme check is also required for this post.

We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

We require a Welfare Benefits Advisor to provide our tenants with an up to date and comprehensive welfare benefits advice and income maximisation service. The successful candidate will also provide an advocacy service for tenants undergoing appeals or attending tribunals and roll out training or updates to staff to ensure they are kept informed of changes in the Welfare Benefit system.

The successful candidate will require to hold good experience within a welfare benefits advisor role.

Due to the nature of the role there are a few things we require of you, you will need a Full UK Driver’s licence (with use of own vehicle) and you will need to be Computer literate – use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

The post is temporary for 12 months.

A Basic Disclosure Scotland Scheme check is required for this post.

*We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.