ACE IT Scotland exists to advance the knowledge and connectivity of people over-50 in Edinburgh. Through digital skills coaching projects delivered across Edinburgh to improve the wellbeing, independence and active involvement of older people.

We are looking for an experienced, enthusiastic, and caring person to help develop and oversee our outreach work throughout Edinburgh.

We have a team of dedicated, trained volunteers to work with older people across our projects. Your job is to work along with our existing two outreach workers and the wider team to ensure that projects run smoothly and that volunteers are supported to deliver the highest standard of service to our learners.

Main Responsibilities:

• Support volunteers working in ACE IT outreach projects within partner locations across Edinburgh and Midlothian and at the ACE IT office.
• Work with the Development Coordinator, Manager and other staff to identify opportunities for improvement and growth across our services.
• Monitor, evaluate and report on our outreach projects, to include; - compiling weekly reports from feedback forms on outreach activities, monitoring attendance and creating case studies to give an understanding of the impact our services are having on the learner and what lessons can be learned
• Liaise with external stakeholders to optimise the number of learners accessing our services.
• Keep an inventory of all equipment and troubleshoot any equipment problems.
• Undertake any appropriate tasks delegated by ACE IT Scotland Manager.

Person Specification

Essential

• Good IT skills, including demonstrable experience of MS Teams, Office and knowledge of Apple and Android systems.
• Strong verbal and written communication skills
• Interpersonal skills. You must be good with people, patient and compassionate.
• Experience and understanding of older people’s needs, including those who have dementia and other vulnerabilities plus the importance of confidentiality and safeguarding.
• We empower ACE IT leaners to build the confidence to help themselves, achieve their potential and to live with more independence. You must believe in this ethos.
• Reliable and well organised
• Ability to travel around Edinburgh and Midlothian

Desirable but not essential

• Experience of working with older people
• Experience of the charitable sector and working with volunteers
• Able to create original written material such as ‘How to’ guides for use on the ACE IT website .
• Full driving license and own transport

Disclosure Scotland PVG -this role is subject to satisfactory completion of a PVG Scheme check.

Are you looking to broaden your experience, learn new skills and share your abilities with a wider community?

ACE IT Scotland is a successful and growing Edinburgh-based charity. We provide free coaching and support to people over 50 to help them access everything the digital world can offer.

Working out of our city-centre office, we have a small team of employees and a larger bank of volunteers who provide most of our services. These include 1:1 coaching, group sessions, information services, and Moose-in-the-Hoose activity groups within local care homes. Demand for our services continues to grow. The recent Covid restrictions reinforced just how important digital technology is for the wellbeing, connectivity and active involvement of older people.

We have plans and resources in place to move ahead with our strategy of delivering our core services, seeking to help more people in more areas, and exploring more transformational opportunities longer-term.

Our trustees serve for a maximum of six years. Routine turnover means we're now looking for new trustees to join our Board. The current Board of six trustees meets four to five times a year, normally in person. In between the formal Board meetings, trustees will serve on one or more of six sub-committees which take a more detailed view of the operation. Extensive use is made of remote meetings and online collaboration tools.

We would be particularly keen to hear from potential trustees who have experience of working with older people, the third sector or social services. As an organisation we value diversity and we warmly welcome applications from people with protected characteristics.

RESPONSIBILITIES

• embrace our vision for all older people to be connected and reach their full digital potential
• help us to ensure that ACE IT Scotland complies with its Constitution, OSCR regulations and any other relevant legislation
• assist ACE IT Scotland to pursue its goals as laid out in our Strategy 2026
• support the development of ACE IT Scotland future operating models and future strategic plan revisions
• offer guidance, constructive challenge and insight to staff and trustees in relation to change proposals
• be aware of current issues that may impact the organisation

ACE IT Scotland exists to advance the knowledge and connectivity of people over-50 in Edinburgh. We do this through personalised digital skills coaching projects delivered across Edinburgh to improve the wellbeing, independence and active involvement of older people. We are looking for an experienced, enthusiastic, and caring person to help develop and oversee our outreach work throughout Edinburgh. We have a team of dedicated, trained volunteers to work with older people across our projects. Your job is to ensure that these projects run smoothly and that volunteers are supported and guided to deliver the highest standard of service to our learners.

ACE IT Scotland seeks a new Chairperson to lead the Board into 2025 and potentially beyond. This flourishing Edinburgh-based charity provides coaching and support for people over 50 to access the digital world. The charity has a small but enthusiastic group of staff, a team of over 25 volunteers and a strong, committed Board of Trustees. This is an exciting time to join; two years of Covid restrictions have shown just how important digital skills technology is for the wellbeing, connectivity and active involvement of older people.

Key responsibilities

• Ensure that ACE IT Scotland pursues its goals as laid out in our Strategy 2026
• Ensure the effective and efficient management and administration of ACE IT Scotland
• Lead and co-ordinate the Board of Trustees, including facilitating meetings and AGM
• Liaise closely with the Manager to keep an overview of the organisation’s affairs
• Support the development of ACE IT Scotland future operating models and future strategic plan revisions
• Advocate for and represent the organisation at external events

Person specification:

Essential:

• Prior experience of governance and boards
• Experience in strategic leadership roles and design/implementation of strategic change
• Knowledge of charity governance & duties of charity trustees
• Experience of change & improvement processes and approaches
• Strong interpersonal skills
• Effective communicator
• Sound and independent judgement
• Tact and diplomacy
• Ability to understand financial records and accounts

Desirable:

• Previous Chair and/or Non-Executive Director experience
• Experience of improving Board effectiveness
• Sectoral experience and knowledge (charity/social care specifically older people)
• Staff development and service design experience (in the charitable sector)
• Experience of advocating for/promoting a charitable organisation
• Understanding of peer-based working environments
• Awareness of challenges older people face

Time commitment

10-12 hours a month, including meeting preparation and contribution towards sub-committee business. This includes 4 board meetings per annum and the AGM.

The minimum term expected as Chairperson is 3 years.

Please download the full Role Description for more details.

ACE IT Scotland exists to advance the knowledge and connectivity of over-50s in Edinburgh. Through IT coaching and empowerment, we aim to improve the wellbeing, independence and active involvement of older people as citizens.

We are looking for an experienced, enthusiastic and caring person to develop and administer our existing one-to-one IT coaching sessions for older people. Under normal circumstances, these sessions are based at our offices at 25 Nicolson Square, Edinburgh. These are aimed at those who wish to improve their knowledge of digital equipment and online resources. The coaching itself is delivered by our great team of volunteers who will be supported by you.

You should have good knowledge of modern digital equipment and internet services along with an interest in helping reduce digital exclusion in older people. This role will involve the day-to-day scheduling, delivery, monitoring and reporting of sessions. This requires a well-organised person who is capable of coordinating the availability of our volunteers with the requirements of our learners to ensure a smooth, well run service. Occasionally, you may be required to support our outreach work in the community from scam workshops to our Work Wise Women employability courses which you will help administer along with other members of the team. Very occasionally you may be asked to help our ‘Moose in the Hoose’ project which provides digital learning and support to residents currently in five care homes in Edinburgh although this will be rare.

With our dedicated and enthusiastic team of volunteers and employees having worked from home for the past year, we have now returned to in-person delivery, so this is a great time to join Edinburgh’s longest serving IT charity for older people

ACE IT Scotland exists to advance the knowledge and connectivity of over-50s in Edinburgh.

Through IT coaching and empowerment, we aim to improve the wellbeing, independence and active involvement of older people as citizens.

We are looking for an experienced, enthusiastic warm and caring person to develop and administer our existing Moose in the Hoose project for older people. These sessions are based within Edinburgh care homes and are aimed at those who wish to improve their knowledge of digital equipment and online resources. The coaching itself is delivered by our great team of volunteers who will be guided and supported by you. With Covid restrictions easing, we are now working closely with each care home in planning the reopening of this service over the coming months. You will be a key part in helping restart the service.

You should have good knowledge of modern digital equipment and internet services along with an interest in older people. This role will involve the day-to-day scheduling, delivery, monitoring and reporting of Moose in the Hoose sessions. This requires a well-organised person who can coordinate the availability of our Moose in the Hoose volunteers with the requirements of our learners to ensure a smooth, well run service.

As Outreach Worker you will be visiting care homes around Edinburgh each week to help deliver our Moose in the Hoose activities. As such you will need to be able to travel around Edinburgh.

We also perform various other types of outreach work in the community from scam workshops to our Work Wise Women employability courses. These take place throughout the year. You will help support these services along with other members of the team.

With our dedicated and enthusiastic team of volunteers and employees having worked from home for the past year, we will be shortly looking to get back to in-person delivery, so this is a great time to join Edinburgh’s longest serving IT charity for older people.

ACE IT Scotland exists to advance the knowledge and connectivity of over-50s in Edinburgh. Through IT coaching and empowerment, we aim to improve the wellbeing, independence and active involvement of older people as citizens.

We are looking for an experienced, enthusiastic and caring person to develop and administer our existing one-to-one IT coaching sessions for older people. Under normal circumstances, these sessions are based at our offices at 25 Nicolson Square, Edinburgh. These are aimed at those who wish to improve their knowledge of digital equipment and online resources. The coaching itself is delivered by our great team of volunteers who will be supported by you.

You should have good knowledge of modern digital equipment and internet services along with an interest in helping reduce digital exclusion in older people. This role will involve the day-to-day scheduling, delivery, monitoring and reporting of sessions. This requires a well-organised person who is capable of coordinating the availability of our volunteers with the requirements of our learners to ensure a smooth, well run service.

Occasionally, you may be required to support our outreach work including our ‘Moose in the Hoose’ project which provides IT learning and support to residents currently in five care homes in Edinburgh. We also perform various other types of outreach work in the community from scam workshops to our Work Wise Women employability courses which you will administer along with other members of the team.

With our dedicated and enthusiastic team of volunteers and employees having worked from home for the past year, we will be shortly looking to get back to in-person delivery so this is a great time to join Edinburgh’s longest serving IT charity for older people.

Main Responsibilities:-

• Administer and coordinate the day to day running of ACE IT One-to-one coaching sessions.
• Through creation and maintenance of a volunteer rota, ensure each learner is paired up with a tutor suited to their needs.
• Maintain an online diary to ensure high quality of service, avoid double bookings, minimize no-shows, maximise use of room hire time.
• Set up meeting rooms for session delivery, troubleshoot equipment faults, Wi-Fi connectivity issues.
• Work with the Development Coordinator to produce and update learning packs for all outreach services.
• Monitor, evaluate and report on the one-to-one coaching project, to include;- compiling weekly reports, gathering feedback via impact assessment forms, monitoring attendance and creating case studies to give an understanding of the impact our service is having.
• Help optimise the number of learners using our service.
• Contribute towards identifying areas for continuous improvement.
• Keep an inventory and troubleshoot any equipment problems.
• Undertake any other appropriate tasks delegated by ACE IT Scotland Manager

Person Specification

Essential

• Knowledge of Windows, Apple and Android systems or prepared to learn about these
• Verbal and written communication skills
• Experience of organising people and/or services in a similar setting to that outlined above
• People minded person with good interpersonal skills
• Experience and understanding of older people’s needs, including those who have dementia and other conditions plus the importance of confidentiality and safeguarding
• Experience of volunteer management and support
• Reliable and well organised
• Ability to travel around Edinburgh when needed

Desirable

• Experience of the charitable sector
• Experience of administering learning programme content
• Able to create written user guidance and other resources for use on ACE IT Scotland website

Disclosure Scotland PVG -this role is subject to satisfactory completion of a PVG Scheme Adults check