Who Are We?

Newmilns Snow and Sports Complex is a dynamic and evolving organisation dedicated to changing people’s lives. As the only UK Charity Ski Slope, we are proudly different. Using the power of the great outdoors and a ‘sport for change’ model we develop confidence, motivation, and employment skills through snow sports. We work with children and adults, schools and youth groups delivering employability, personal development, volunteering, and training opportunities at our rural, East Ayrshire site.

The most direct benefit of our work is delivered to disadvantaged or hard to reach groups. To achieve this, we work with our community to identify the issues important to them, develop and deliver solutions to ensure everyone has access to opportunities to make the changes needed to live positive and fulfilling lives.

Our wonderful business is experiencing exciting change and growth, with an expanding social impact portfolio, increasing staff team and specialisms, introduction of transformative digital solutions and a growing passion for increasing opportunities within our community.

If you are ready for a new challenge, this is a great opportunity to join an experienced, committed team, where you can make a real difference.

Opportunity Description

Your tasks, duties and areas of responsibility are summerised below.

Income Generation and Financial management

· Operational budgets and expenditure are well considered and within guidelines.

· Business targets are understood and achieved through strong business acumen, challenging shortfalls and championing and driving change and growth and seeking new business opportunities.

Site Management

· Oversight and management of outdoor and indoor environments, and physical infrastructure.

· Compliance with health and safety legislation, management of risk.

· Utilities and services to the site are managed e.g. power, water, sanitation, internet and telephony.

· The business and staff teams have access to the tools, equipment and training to undertake their duties.

Staff Management

Ensure through resource and skill, NSASC can maximise capacity for delivering safe, fun activities and generating income. Manage escalated staff concerns proactively and in line with company procedure.

Customer Experience

NSASC’s USP is the quality and unity of our amazing team and the excellent experiences they deliver. Ensure this is maintained and enhanced as an effective role model, coach and mentor.

Skills & Experience Required

Essential skills and experiences

• You should be educated to degree level.

• You must have experience working in a similar role with examples of achieving positive outcomes in the tasks and duties listed above.

• Proven track record working to achieving targets and also setting targets and supporting others to achieve targets.

• Able to take a ‘helicopter’ view of multiple teams and departments and ensure smooth working between functions.

• Comfortable and experienced in representing an organisation or beneficiary group and presenting information in small and large groups both face to face and online.

• Experience with supporting the development of business targets and the processes and practices and cascading these targets through the organisation to ensure people and teams all pull together in the same direction.

• Excellent numerical skills ability to compile, analyse and present numerical data.

• Excellent spoken and presentation skills.

• Excellent PC skills word, excel and PowerPoint and collaborative tools, Microsoft Teams, Jam board etc.

• Excellent written skills, able to compile content via reports and presentations to suit all audiences from Delivery team to Board level.

• Stakeholder engagement skills.

• Problem solving skills, ability to identify a range of options, evaluate each and arrive at the best solutions for the circumstances.

• Ability to guide, coach, mentor, and train others.

• Be committed to equality and share NSASC’s vision and values and have a genuine shared passion for delivering on social impact activities.

Who Are We

Newmilns Snow and Sports Complex is a dynamic and evolving organisation dedicated to changing people’s lives. As the only UK Charity Ski Slope, we are proudly different. Using the power of the great outdoors and a ‘sport for change’ model we develop confidence, motivation, and employment skills through snow sports. We work with children and adults, schools and youth groups delivering employability, personal development, volunteering, and training opportunities at our rural, East Ayrshire site.

The most direct benefit of our work is delivered to disadvantaged or hard to reach groups. To achieve this, we work with our community to identify the issues important to them, develop and deliver solutions to ensure everyone has access to opportunities to make the changes needed to live positive and fulfilling lives.

Our wonderful business is experiencing exciting change and growth, with an expanding social impact portfolio, increasing staff team and specialisms, introduction of transformative digital solutions and a growing passion for increasing opportunities within our community.

If you are ready for a new challenge, this is a great opportunity to join an experienced, committed team, where you can make a real difference.

Opportunity Description

Do you have a passion for creating outstanding customer experiences and fostering a culture of excellence? We are seeking a dynamic Customer Excellence Manager to elevate our sports facility to new heights. With our state-of-the-art skiing amenities and a vibrant atmosphere, we are dedicated to maintaining a welcoming environment for all, especially young people just joining the sport.

What You'll Do

• Drive excellence in customer service, enhancing the customer journey for our ski learners and beyond.

• Implement innovative sales strategies and incentive programs to boost team performance and revenue.

• Champion our ethos of inclusivity, ensuring all guests and staff are valued members of our community.

• Mentor and guide our team, setting the standard for the exceptional customer experience we're known for.

About You

• You're a natural leader with a knack for identifying sales opportunities and have a talent for training teams to do the same.

• Your experience shines in developing clear customer pathways, particularly in the world of sports and recreation.

• Inclusivity isn't just a word to you; it's a principle you live by, ensuring everyone feels at home.

• You have the foresight to cultivate young talent into role models who inspire and lead.

Skills and Qualifications Required

Why Join Us?

• Competitive salary with performance incentives.

• A supportive, energetic environment that encourages growth and learning.

• Opportunities to shape the service strategy of a leading sports facility.

Qualifications

• Minimum of 3 years in a customer service leadership role.

• Proven track record in meeting sales and customer service targets.

• Experience in sales, training, and developing inclusive practices.

• Excellent communication, organisational, and presentation skills.

• You should have strong analytical and PC skills.

Apply Today!

Opportunity

Board Member Opportunities

Looking to gain Board level experience?

Are you a professional in Social Change, Procurement, ICT, Health and Safety?

Then read on to find out more . . .

Who Are We?

Newmilns Snow and Sports Complex is a dynamic and evolving organisation dedicated to changing people’s lives. As the only UK Charity Ski Slope, we are proudly different.

Using the power of the great outdoors and a ‘sport for change’ model we develop confidence, motivation, and employment skills through snow sports. We work with children and adults, schools and youth groups delivering employability, personal development, volunteering, and training opportunities at our rural, East Ayrshire site.

The most direct benefit of our work is delivered to disadvantaged or hard to reach groups. To achieve this, we work with our community to identify the issues important to them, develop and deliver solutions to ensure everyone has access to opportunities to make the changes needed to live positive and fulfilling lives.

We also have a busy snow sports lesson schedule, offer recreational skiing and snowboarding, tubing (sledging) and children’s parties.

Opportunity Description

Our wonderful business is experiencing exciting change and growth, with an expending social impact portfolio, increasing staff team and specialisms, introduction of transformative digital solutions and a growing passion for increasing opportunities within our community.

Ready for a new challenge?

If you are looking to gain Board experience and an opportunity and to share your skills and experience to shape and drive our business strategy in pursuit of our charitable aims and to, inspire and empower our teams through this exciting growth period, this is a fabulous opportunity.

Skills & Qualifications Required

If you are professional working in Social Change, Procurement, Health and Safety or ICT, we be particularly interested and would love to hear from you.

We need you to bring your professional background, share your expertise to advise and guide the strategic direction, governance and compliance of our business. We can bring the excitement, adventure and thrill of the outdoors and an amazing team to your next opportunity!

Essentially you just need to be a great team player, enjoy working collaboratively to achieve shared goals and make a difference to the lives of other. You should be,

• A great communicator and comfortable contributing to senior level discussion.

• Inquisitive, happy to ask questions, challenge and clarify information.

• Confident to share a refreshed view on business processes.

• Have knowledge and experience of identifying and delivering solutions within your area of expertise.

• Share in our core values and ensure the strategic direction of the business is aligned with our vision, values and charitable aims.

• A background in the Charities or Social Enterprise sectors, desirable.

Why Join Us

You can expect to join a small, dedicated, volunteer team of passionate professionals who share our values and are committed to positive social change in our community.

• Shared and equal responsibility.

• Bi-Monthly online meetings.

• Some subcommittee group work as required.

• Appointment for a 2-years with opportunity for reappointment for a further 2 years.

• Develop Board and leadership experience.

• Be part of a vibrant growing business where fun under pins our lifechanging activities.

• Free slope access.

We are an equal opportunities employer with a commitment to making reasonable adjustments for candidates who may require them.

Who are we?

Newmilns Snow and Sports Complex is a dynamic and evolving organisation dedicated to changing people’s lives. As the only UK Charity Ski Slope, we are proudly different.

Using the power of the great outdoors and a ‘sport for change’ model we develop confidence, motivation and employment skills through snow sports. We work with children and adults, schools and youth groups delivering employability, personal development, volunteering and training opportunities at our rural, East Ayrshire site.

The most direct benefit of our work is delivered to disadvantaged or hard to reach groups. To achieve this we work with our community to identify the issues important to them, develop and deliver solutions to ensure everyone has access to opportunities to make the changes needed to live positive and fulfilling lives.

We also have a busy snow sports lesson schedule, offer recreational skiing and snowboarding, tubing (sledging) and children’s parties.

Opportunity Description

Our wonderful business is experiencing exciting change and growth, with an expending social impact portfolio, increasing staff team and specialisms, introduction of transformative digital solutions and a growing passion for increasing opportunities within our community.

Ready for a new challenge?

If you are looking for the opportunity to share your skills and experience to, inspire and empower our teams through this exciting growth period, read on.

Following the retirement of long serving Board members, we are looking for a new Chair and trustees to join our existing team to shape and drive our business strategy in pursuit of our charitable aims.

Skills and qualifications

If you can bring your professional background to the opportunities below, we can bring the excitement, adventure and thrill of the outdoors to your next opportunity!

Essentially you just need to be a great team player, enjoy working collaboratively to achieve shared goals and make a difference to the lives of other. You should be,

• A great communicator and comfortable contributing to senior level discussion.

• Inquisitive, happy to ask questions, challenge and clarify information.

• Confident to share a refreshed view on business processes.

• Have knowledge and experience of identifying and delivering solutions within your area of expertise.

• Share in our core values and ensure the strategic direction of the business is aligned with our vision, values and charitable aims.

• A background in the Charities or Social Enterprise sectors, desirable.

We have opportunities for a Chair, ideally with previous Board experience or perhaps even as a vice chair or current chair looking for a new role.

If you are professional in Finance, Social Change, Marketing, IT or if you have a Legal background we would love to hear from you.

Please download the relevant opportunity summary below, if you like what you read, please get in touch we would live to talk to you.

Why Join Us

You can expect to join a small, dedicated, volunteer team of passionate professionals who share our values and are committed to positive social change in our community.

• Shared and equal responsibility.

• Monthly online meetings.

• Appointment for a 2-years with opportunity for reappointment for a further 2 years.

• Develop Board and leadership experience.

• Be part of a vibrant growing business where fun under pins our lifechanging activities.

• Free slope access.

Our Opportunity

As a Director of Newmilns Snow and Sports Complex (NSASC), you can expect to join a small, dedicated team of passionate professionals who share our values and who are committed to positive social change in our community and delivering health and wellbeing opportunities through snowsports.

Following the recent retirement of one of our long-serving Directors and sad loss of another, we have a number of vacancies on our Board. In particular, we are interested in individuals with a background in the Charities or Social Enterprise sectors, who understand governance, fundraising and the financial and strategic challenges of income generation to fund the delivery of positive social impact projects within the third sector.

We would love to hear from individuals with senior level leadership expertise, experience and skills in the following areas:

• Strategic finance, fundraising and income generation

• Legal, corporate governance, charity regulation experience

• Digital transformation

• Marketing and branding

• Diversity and inclusion of under-represented groups

• Youth work, in particular with disadvantaged groups

• Community development and regeneration

• Change management

• Ability to offer strategic decision and guidance

We are keen to encourage applications from groups currently underrepresented on our Board: women, people from black and minority ethnic backgrounds, people under 50 and people with disabilities.

Additionally, all directors must meet the “Fit and Proper Persons” criteria to be a charity trustee. Directors are also expected to be part of the Safeguarding Scheme introduced by the Protection of Vulnerable Groups (Scotland) Act 2007. In making this application you are agreeing to appropriate checks being made.

The Board of Directors currently meet fortnightly via online video call, prior to covid restrictions meetings were held on site monthly. It is envisaged that meetings will continue to be held remotely, however, site visits and face to face meetings may be required ad hoc. However, geographical location won’t be a barrier to applications.

As a Director you will be expected to guide and support the leadership and management team, sharing your expertise, skills and knowledge. You will also be expected to share in our core values and ensure that any projects, business practices and processes and the strategic direction of the business is always reviewed against our mission and values.

Directors are also asked to support any relevant projects and subcommittees, such as Facilities and Maintenance, Capital Investment projects, Finance and Charitable Accounting, effective leadership and chairing skills at a senior committee level are desirable.

Members of the Board serve on a voluntary basis, without remuneration, take an active interest in the work of the NSASC and choose to attend various NSASC events.

Initial appointment is for a 2-year term with the opportunity for reappointment for a further 2 years.

This opportunity would particularly suit someone looking to gain experience at voluntary Board level before progressing to Non-Executive Director roles.