Principle Duties & Responsibilities

The post-holder will:-

Establish and maintain contact with people affected by homelessness and/or multiple complex needs who use the service. This will necessitate working effectively with people who experience mental and physical ill health, substance dependence, offending, rooflessness and other support needs as appropriate.

Work as part of a team to help deliver an immediate response to individuals seeking assistance with homelessness, benefits, mental health and addiction support and safeguarding concerns, and help alleviate the crisis people are experiencing.

Carry out dynamic and comprehensive assessments of needs with individual clients liaising with, representing and referring to other providers such as homeless casework teams, NHS practitioners, housing, statutory and voluntary services.

Assist with benefits applications and representation at appeals, ensuring clients have access to full benefit entitlement.

Enter into supportive and empowering relationships with clients with the aim of assisting them to tackle the often complex issues in their lives and access the support and services they need to help them at that moment in time and longer term.

Deliver practical support to users of the service (e.g. assisting people with emergency food parcels etc. where required.)

Perform general contact and assessment duties within the service in order to supervise the operation of the service identify needs and communicate with the wider team.

Provide a welcome and assessment of clients coming into the service ensuring health and safety is a priority.

Deliver outreach support to help clients access community-based resources in their own locality.

Attend relevant forums and events and develop sound relationships with other key providers as required.

Monitor and record in a consistent and professional fashion all work carried out on the client’s behalf.

Participate in the ongoing review of service delivery in order to optimize the service's use of resources in order to best meet individuals’ needs.

Carry out any other duties as required by the management of The Marie Trust.

Hours of work: Monday – Thursday (9 am – 5pm, Monday to Thursday, 9.00am to 4.30 pm Friday’s)

This post is subject to the successful candidate to join the PVG Scheme membership for Regulated Work with Adults, provide two satisfactory references and proof of qualifications.

We are seeking an experienced practitioner to join our Crisis Intervention Service who is passionate about helping people who experience homelessness move on to positive destinations. This role will be leading a volunteering program that provides opportunities for volunteering, work placements, education, and employment for people who experience multiple barriers in accessing education and employment.

We have a committed group of volunteers who give their time and expertise to helping us deliver the café and barista service, some of those are corporate, and those who want to give back to society, and volunteers with lived experience working within The Marie Trust digital cafe, barista and training kitchen delivering high-quality services for people who are faced with challenges in their lives to come into the service and access a wide range of services: counselling, intervention (housing and welfare) education and not-for-profit digital café, a barista, and a training kitchen.

The role will involve working directly with people who are volunteering and those who want to volunteer, taking referrals from external agencies and within The Marie Trust

The role requires empathy, understanding, and the ability to see a way forward and be proactive in helping volunteers gain the best they can from volunteering and helping them move forward in their lives away from homelessness.

We are looking for a people person, good at building relations with people who are excluded and can identify opportunities and who can utilise their existing skills that they have gathered to transfer into this work. You need to be able to multi task, be a team player, non-judgemental and be able to see the best in people and work with them to improving peoples life chances.

Organisation Profile

The Marie Trust is a frontline homeless service based in Glasgow city centre. In the past year, over 2,735 individuals presented to The Marie Trust for assistance. On an average day, we can have up to 100 individuals presenting for advice and assistance, education, and meals.

We have a Not-for-Profit Café Service, Barista, and Training Kitchen., providing nutritious homemade meals and training volunteers with life skills and skills for work.

We have our own Counselling Service, and an award-winning Education Service which works in partnership with Glasgow colleges. Our Crisis Intervention Service works with the most excluded individuals within society and provides direct access to advice and assistance for individuals who struggle to engage with services.

This is an exciting new role within The Marie Trust, delivering a Digital Literacies Project specifically focusing on people at risk of drug-related harm which aims to improve digital inclusion to improve the health outcomes to reduce the risk of harm.

We are looking for an enthusiastic, and non-judgemental person to assist in identifying the barriers that prevents digital access, and where literacy prevents people from getting online.

The current duties of the role require criminal records check or membership of the PVG scheme through Disclosure Scotland. Proof of qualifications and two satisfactory references.

The Marie Trust is an equal opportunities employer, and welcomes applications from those with lived experience of homelessness/ mental health/ drug related harm.

Full job description can be downloaded below.

The post-holder will:-

Establish and maintain contact with people affected by homelessness and/or multiple complex needs who use the service. This will necessitate working effectively with people who experience mental and physical ill health, substance dependence, offending, rooflessness and other support needs as appropriate.

Work as part of a team to help deliver an immediate response to individuals seeking assistance with homelessness, benefits, mental health and addiction support and safeguarding concerns, and help alleviate the crisis people are experiencing.

Carry out dynamic and comprehensive assessments of needs with individual clients liaising with, representing and referring to other providers such as homeless casework teams, NHS practitioners, housing, statutory and voluntary services.

Assist with benefits applications and representation at appeals, ensuring clients have access to full benefit entitlement.

Enter into supportive and empowering relationships with clients with the aim of assisting them to tackle the often complex issues in their lives and access the support and services they need to help them at that moment in time and longer term.

Deliver practical support to users of the service (e.g. assisting people with emergency food parcels etc. where required.)

Perform general contact and assessment duties within the service in order to supervise the operation of the service identify needs and communicate with the wider team.

Provide a welcome and assessment of clients coming into the service ensuring health and safety is a priority.

Deliver outreach support to help clients access community-based resources in their own locality.

Attend relevant forums and events and develop sound relationships with other key providers as required.

Monitor and record in a consistent and professional fashion all work carried out on the client’s behalf.

Participate in the ongoing review of service delivery in order to optimize the service's use of resources in order to best meet individuals’ needs.

Carry out any other duties as required by the management of The Marie Trust.

Hours of work: Monday – Thursday (9 am – 5pm, Monday to Thursday, 9.00am to 4.30 pm Friday’s)

This post is subject to the successful candidate to join the PVG Scheme membership for Regulated Work with Adults, provide two satisfactory references and proof of qualifications.

The Service Manager will deliver and lead the Crisis Intervention Service at The Marie Trust. This will involve the delivery across the main services: Door Duty, Café Service, Volunteering, and Intervention Work. The post holder will have a strong vision and commitment to eradicating homelessness and enabling access to services for the most disadvantaged individuals within our society. In taking the Crisis Intervention Service forward the Service Manager will be accountable to funders, stakeholders, and The Marie Trust Chief Officer and Board of Management.

The Marie Trust counselling service has Scottish Government funding for four years to employ three-day-a-week addictions counselling lead.

The post holder will join one of the main providers of counselling in the charity sector in Glasgow for people with combined addiction and complex needs. The service typically sees clients who are homeless and have faced significant early-life trauma and adversity. The service also provides input to an emergency assessment centre for women in Glasgow and many clients are ex-prisoners.

The counselling provision (four part-time staff and a clinical lead) is integrated into the wider Marie Trust service. The service works within a psychodynamic orientation and can offer longer-term contact to clients. The addictions counselling lead will be part of this core team of counsellors.

The new postholder will provide leadership for addiction issues for the Marie Trust as a whole to benefit the whole system. The role will be supported by and accountable to the counselling clinical lead.