About Migrant help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We are currently looking for a Facilities and Accommodation Officer to join our Trafficking and Exploitation Survivors’ Service (TESS) Scotland team on a Permanent Contract.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

These are some of the benefits we offer:

•Flexibility and work life balance

• Enhanced family friendly provisions

• Additional holiday entitlements

• Perkbox benefits

• Non-contributory pension scheme.

The Role

The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives. The purpose of this role is to support the Regional Manager and the Paisley/Glasgow-based TESS service in the comprehensive provision of facilities support, including in relation to Migrant Help offices and client accommodation based in Scotland. The post-holder will assist and support the operational team and Facilities (HQ) to ensure Migrant Help complies with all current legislation / approved codes of practice and guidance in relation to the management of premises and provision of health and safety.

The objective of this role is to support the TESS team and Facilities to manage and secure practical, pragmatic solutions within our accommodation and offices to ensure the health and safety of staff and clients. To provide a service that is timely, effective and understood by everyone, making it straightforward for everyone to comply with requirements. Building positive partnerships and relationships with landlords, third party office/accommodation suppliers, Migrant Help managers and colleagues is an essential aspect of this role. The post holder will be expected to manage partnerships with relevant third parties, working alongside the Regional Manager as needed.

In addition, the post-holder is expected to promote equality, diversity, ethical practice and the values of our organisation in all associated actions and activities throughout Migrant Help.

Duties and responsibilities

Support the TESS Scotland Service through:

• Management of offices and accommodation to ensure we comply with regulation and legislation in terms of Health and Safety and good/best practice standards

• Support the TESS Regional Manager with the procurement of office space and client accommodation

• Procure fixtures and fittings for our office and accommodation as required to meet our obligations as an office/accommodation provider

• Day to day maintenance of the Migrant Help accommodation asset register

• Supervision of day-to-day management of our accommodation and other sites (for example, offices) as and when required. Undertaking regular checks for condition and cleanliness. Monitoring planned and preventative maintenance schedules and urgent repairs. Responsible for weekly accommodation inspections of direct Migrant Help accommodation and regular visits to any third-party accommodation sites used by Migrant Help clients

• Maintain records of energy usage, waste costs in line with our targeted reductions in carbon emissions

• Maintain a record of health and safety risk assessments and safe systems of working. Advising the relevant manager/department on when these are due for review and/or update

• Liaise with landlords to ensure they meet their statutory obligations in the management of their buildings

• Maintain records of statutory compliance checks, e.g. PA Testing, annual inspection of fire equipment, alarms are relevant and up to date

• Undertake regular and periodic checks of the accommodation to ensure it meets the standards set out in contracts and other agreements

• Work with HR to ensure that all staff training related to the office/accommodation is compliant with the law/regulation as required

• Support the provision of audit and other inspection on Migrant Help’s office/accommodation to ensure compliance with ISO45001, ISO9001 and ISO27001 accreditation

• Maintain records of accidents and near misses and working with those involved and their managers take necessary steps to prevent a recurrence

• Promote equality, diversity and inclusion in all actions and activities

The above list of job duties is not exhaustive; the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post, as directed by the Regional Manager.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

• This post is subject to a Protecting Vulnerable Groups (PVG) background check

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

See the Job Description for full person specification.

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

Scope of the Role:

The scope of this role is to work as part of the Migrant Help Victims of Slavery Support Service team and to provide a professional support service to victims of trafficking and ensure a seamless service to clients. This includes the provision of support, advice and guidance in addition to providing assistance with the completion of any relevant support applications. There is a requirement that the post-holder will meet the changing local business needs and will re-prioritise work as necessary. The post-holder will work consistently to ensure the continuous local development of the support service; he/she will ensure that all advisory processes and procedures are efficient, professional and consistent at all times. The post holder is expected to contribute to the overall success of the Organisation in accordance with Migrant Help's aims, objectives, vision and values.

The Requirements:

The successful post holder ideally will have experience (but not essential) working with clients who present complex needs, including mental health, substance mis-use and people in highly sensitive and emotionally challenging situations. The successful candidate will have demonstrable experience of providing information and advice within frontline operations, ideally having previously worked with, vulnerable individuals with complex needs, victims of trafficking and/or asylum seekers and refugees.

We are seeking a person who has the ability to manage a complex caseload, work under pressure whilst empathically working with people facing transition and uncertainty. Excellent listening, communication and IT skills in word processing, databases and spreadsheets is essential. The ideal candidate will exercise the ability to negotiate and liaise with other agencies on behalf of clients and have the ability to absorb complex written information and explain it to the client including the use of an interpreter.

The successful candidate will be expected to partake in the service’s on call system, providing 24/7 on call support for a week at a time, typically every 8 or 9 weeks. On-call may require staff to attend work premises out of hours.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

Benefits include:

• Flexibility and work life balance

• Enhanced family friendly provisions

• Additional holiday entitlements

• Perkbox benefits

• Non-contributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

Special Requirements:

- This post is subject to a PVG (Protecting Vulnerable Groups) check

- Reference and Identity checks including Right to Work in the UK

- The successful applicant will need to be OISC registered or willing to obtain OISC qualification.

The applicant must be able to:

- Provide full employment history for previous 3 years and or suitable documentation to cover any gaps.

About Migrant Help:

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. This includes understanding the importance of having a work life balance, offering enhanced family friendly provisions, additional holiday entitlements, Perkbox benefits and a non-contributory pension scheme.

Scope of the Role:

• Work as part of the Asylum Services team providing advice, guidance, assistance to complete support applications and briefings to eligible asylum seekers
• To contribute to the overall success of the Organisation in accordance with Migrant Help's aims and objectives, by providing high quality service to clients]

Main Duties & Responsibilities:

• Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with the Home Office
• Provide a support service to asylum seekers to complete asylum support application forms (ASF) for support under Section 95 and Section4 of the Immigration and Asylum Act 1999
• Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales
• Provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Operations Manager
• Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support and Section 4 applications by telephone and by appointment
• Assist clients to notify the authority of prescribed change of circumstances
• Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level
• Provide advice on general matters e.g. sign-posting
• Provide advice on Voluntary Assisted Return
• Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users as necessary
• Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs.
• Deliver key touch point briefings to a high standard so that applicants fully understand the information provided. Ensure that information books are given out accordingly.
• Provide information to service users in a timely manner, being aware of other appointments, dispersal date.
• Make contact with dispersal accommodation providers and other relevant agencies, providing letters as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.
• Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations
• Keep full accurate and up-to-date case records , complete case follow up within the requisite time scales and undertake any necessary administrative tasks
• Ensure accurate records are kept, especially CRM
• Participate in rota duties on a planned or ad hoc basis as may be required to cover telephone advice line out of hours service
• Respond flexibly to provide cover for all other operational activities.
• Attend and participate in team briefs and meetings
• Keep up to date with legislation and the impact it may have on service users.
• Participate in the Performance and Development Review (PADR) appraisal process
• Participate in all mandatory training and training identified in the PADR process
• Undertake any other duties which may be assigned from time to time and may include cover for other funded projects e.g. Supporting Victims of Human Trafficking and anti-human trafficking operations etc.

Benefits:

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work these include:

• Flexibility and work life balance

• Enhanced family friendly provisions

• Additional holiday entitlements

• Perkbox benefits

• Non-contributory pension scheme.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.

Special Requirements:

- This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.

- This post is subject to a Counter Terrorism Check (CTC).

- Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification.

Therefore the applicant must:

- Hold a valid, full current 10 year British passport, full EU passport or have indefinite leave to remain in the UK.

- Provide full UK address history for the last five years.

- Provide full employment history for previous 3 years and or suitable documentation to cover any gaps

Salary:£22,780 (pro rata)

Increasing to £24,006 (pro rata) after 3 months probation period

Increasing to £27,336 (pro rata) after 6 months probation period