Why Join Ardenglen Housing Association?

Let’s start with the important stuff.

• Salary Range: £36,860-£40,475 (Grade 7)

• 8 Weeks Annual Leave Including Public Holidays

• Hybrid and Flexible Working Environment

• Learning and Development Culture

• Family Friendly Policies

• Teambuilding Sessions

• Lunch and Learns

• Health and Wellbeing Initiatives

• Counselling Service

• Professional Membership Fees

Who Are Ardenglen?

Established in 1990, Ardenglen was initially set up to provide community-led action to reverse poor housing conditions and neighbourhood decline in East Castlemilk, situated in the south of Glasgow. Today, we are a leading not-for-profit landlord providing high quality homes and services in the area, where we own and manage approximately 1000 properties.

Our long-term vision is to transform communities by providing aspirational homes and services, to enhance the quality of life of our customers. In order to achieve this, we are currently focusing on consolidating and improving our services, improving opportunities for local people and seeking modest growth where available.

In 2020, we were proudly crowned Housing Association of the year at the Scottish Home Awards and with our Investors in People accreditation, we believe that now is an exciting time to be joining the organisation.

Culture and Values at Ardenglen

At Ardenglen, our people are at the forefront of what we do. We encourage a close-knit working culture where our employee’s feel a sense of belonging. As a charitable organisation, our people are passionate about what we do and so it is important to us that we continue building that culture as we recruit. Such ethos is underpinned by our core values:

• Customer and Community Focused: customer and community is the focus of all that we do

• Accountable: we take ownership and deliver on our promises

• Making a Difference: we deliver more than just housing by supporting our customers to access the services that they need

• Innovative: we challenge the status quo and provide an environment which enables creativity

• Equal Access to Services and Opportunities For All: we understand barriers to equality and work tirelessly to remove them

• Treating Our Customers with Respect: we treat our customers with dignity, empathy and respect based on their individual needs

Get a better feel for our culture by watching the video published on our website here - ardenglen.co.uk/our-recruitment

Your Role

It is our objective to deliver first-class customer services to our tenants whilst providing high quality homes, communities and sustainable tenancies. In order to achieve this, we are recruiting for an exciting NEW role of Financial Inclusion Officer within our Community Investment Team to help us to achieve our vision.

In this role you’ll need experience of delivering an effective and efficient Welfare Benefits & Money Advice Service. You’ll work in collaboration with the full Customer Services Team to deliver positive outcomes for our customers and the community.

Your responsibilities will include:

• Welfare Rights Advice: To provide customers with advice, support and advocacy on all welfare benefit related matters. Carry out thorough benefit checks to ensure income is fully maximised & assist to make benefit applications as necessary. Assist customers to challenge benefit decisions as appropriate and follow through to appeal stage if necessary.

• Customer Service:Provide an excellent, consistent level of service to all customers, listen empathetically to people and identify potential barriers to services.

• Performance: Assist the Community Investment Manager & Director of Customer Services to continually review & develop the advice service. Provide regular reports / statistical information as required.

The full job description and person specification for the post can be found within our recruitment pack which can be downloaded below.

How to Fit at Ardenglen

We’re building a culture of openness and accountability at Ardenglen, but one where every employee’s voice is heard. We’re therefore looking for someone who is positive and displays integrity, is creative and challenges the status quo, and is adaptable whilst working closely with diverse teams. If that sounds like you, then we’d love to hear from you regarding the experience or awareness you have within the following areas:

• Continuous improvement of best value and quality service provision

• Ability to manage and co-ordinate a complex workload to ensure key outputs are delivered

• Commitment to the core values of Ardenglen Housing Association

Ardenglen Housing Association is a highly successful, award winning organisation. We are extremely proud of our proven track record and achievements over the past 30 years with customer services, innovation and kindness at our core.

We are looking for a motivated, dynamic and resilient individual to join our Operations Team as Energy Advisor. This post will provide a professional and excellent standard of service, achieving customer satisfaction objectives, which aim to support and ensure that households who are most vulnerable to fuel poverty or living in fuel fear receive direct one-to-one support and advice, necessary to implement long-term behavioral changes. You will be expected to deliver excellent performance across all areas of the project as well as ensuring that high quality of customer service is in line with our vision and values.

You will be dynamic and engaging with excellent communication, management, leadership and coaching skills and will play a central role in the development of this new and exciting project. You will work closely with the community of Castlemilk as well as wider networks and key partners to ensure they influence and shape the project. You will also link in with other Energy Advice projects across Glasgow in supporting the development of a learning and skills resources sharing network.

Ardenglen is a community based housing association, established in 1990. We operate from a modern office in Castlemilk, Glasgow, own, and manage 1,000 homes for rent. We pride ourselves on being recognised as a community anchor and are committed to the ongoing physical, social and economic regeneration of the area.

Following the launch and success of the Castlemilk Food Pantry and its’ associated Pantry Plus initiative (added-value activities), we are delighted with an award of funding from the Energy Re-dress Scheme, that will see us develop The Castlemilk Pantry Energy Advice Project. This new service will form part of Pantry Plus and will aim to expand local provision across Castlemilk, through employing an Energy Advisor to provide support and energy advice to members of the Pantry.

The Castlemilk Pantry project provides a dignified approach towards addressing poverty across our community of Castlemilk which has a population of circa 14,000; with 11,477(81%) residing in the 15% most deprived data zones and 7,886(56%) within the 5% most deprived data zones (SIMD20).