Whiteinch & Scotstoun Housing Association is a long established yet innovative community-based housing association. Community is at the heart of everything we do.

Our voluntary Management Committee comprises of individuals with differing skillsets and experience with a strong and shared commitment to set and deliver the Association’s strategic objectives. We are about to launch our exciting new Business Plan which will detail how we will interact with tenants and residents in the local area and are seeking new Management Committee members to complement and strengthen our Management Committee.

If you would like to play a part in improving the lives of people living in the Whiteinch & Scotstoun area, why not join us by volunteering as a Management Committee member?

What are we looking for?

To help us complement the existing skill set of the Management Committee we are recruiting for new Management Committee members and are particularly interested in hearing from people with experience and knowledge in:

• Finance

• Asset Management

• Housing Management

• Community Services

• HR

• Communications

Benefits

In return for your commitment to us we pledge to support you in the role, progress your skills and provide you with experience that will assist in your career development. Benefits include:

• Build on your professional experience

• Develop new skills

• Expand your knowledge

• Grow your network

• Get personal satisfaction from giving something back to the community

• Play a key role in the strategic direction of Whiteinch & Scotstoun Housing Association

• Tailored support and training provided

What’s Involved

The Management Committee are collectively responsible for the governance and strategic direction of WSHA.

You should be willing to commit to attending 10 Management Committee meetings per year.

The Management Committee currently meet on the last Wednesday of every month at 7pm at our offices in The Whiteinch Centre, 1 Northinch Court, Glasgow, G14 0UG. Meetings last a maximum of 2 hours.

In addition, you may be asked to play a part in the governance of our subsidiary companies along with sitting on our Audit & Risk and Staffing & Health & Safety sub-committees.

Whiteinch & Scotstoun Housing Association has three subsidiaries:

• Whiteinch Centre Ltd

• WS Estate Services Ltd

• WS Property Management Ltd

Find out more about us by visiting our website (wsha.org.uk) or YouTube channel (youtube.com/@whiteinchscotstounha)

Based in the Housing and Community Services Team and reporting to the Housing and Community Services Manager, the successful candidate will assist in the delivery of an excellent Welfare Rights Service to the tenants of the Housing Association.

The successful candidate will provide an efficient, effective and high-quality advice, support and advocacy service on all welfare benefit related matters to support tenants to maximise their income and minimise the impacts of the rising costs of living. In particular, the successful candidate will ensure benefits associated with housing costs are maximized and paid to the Association.

The ideal candidate will be a highly motivated team player who will be instinctively customer focused with a “solutions first” attitude to ensure that our customers’ experience of our service remains positive.

The successful candidate will understand the importance of working with tenants to provide excellent customer care and will make a significant contribution to the Association’s aims and objectives in relation to sustaining tenancies, managing and preventing rent arrears and maximising rental income.

In addition to salary, the Association offers a generous benefits package including a Defined Contribution Pension Scheme.

Please note this post is subject to a Basic Disclosure check.

The organisation operates a hybrid working model which will offer the opportunity of both working from the office and working from home. Further information will be provided on the hybrid model as part of the interview process.

Reporting to the Director of Housing Services the successful candidate will assist in the delivery of an excellent Welfare Rights Service to the tenants of the Housing Association.

Operating within a structured performance framework you will provide an efficient and high quality support and advocacy service on all welfare benefit related matters. Your main priority will be to support our tenants to maximise their income and minimise the impacts of the rising costs of living. Particular emphasis is placed on ensuring benefits associated with housing costs are maximized and paid. Other key priorities will be:

• Carry out benefits checks on all new tenants, those with rent arrears and where required via referral from colleagues
• Advise on entitlements and assist with benefit applications
• Liaise with DWP, Glasgow City Council and other organisations as required
• Prepare for and represent customers at benefit appeals and tribunals
• Provide budgeting advice to our tenants to ensure that income is maximised and tenancies sustained
• Ensure all data and statistical information is recorded accurately
• Keep abreast of changes and provide updates and expert advice to colleagues

The ideal candidate will be a highly motivated team player who will be instinctively customer focused with a “solution first” attitude to ensure that our customers’ experience of our service remains positive. You will understand the importance of working with tenants to provide excellent customer care and ensure the required outcomes of the Scottish Housing Charter are met for our tenants. You will make a significant contribution to the Associations aims and objectives in relation to sustaining tenancies, managing/preventing rent arrears and maximising rental income.

Your role will be holistic and provide tenants with a ‘one stop shop’ approach to obtaining support and advice in maximising their income, signposting where appropriate.

In addition to salary, the Association offers a generous benefits package including a Defined Contribution Pension Scheme. Please note this post is subject to a Basic Disclosure check.

The organisation operates a Hybrid Working Model which will offer the opportunity of working from home. Further information will be provided on the Hybrid Model as part of the interview process.