There’s never been a more important time to work for CAB. We are looking for an enthusiastic and highly motivated individual to join us as a Triage Adviser. As this post is the front line for all enquiries into the Bureau with a particular focus on the provision of generalist advice to support vulnerable clients, excellent communication skills, both written and oral, are essential.

You will be based in the main Bureau office in Lerwick and be part of a team of advisers working together to ensure we provide a high quality, holistic service.

If you are interested in helping those most in need within the Shetland community, we’d like to hear from you.

About the Employer

Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.

We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.

Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 36 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

For more information about living and working in Shetland, see shetland.org.

About the Role

There’s never been a more important time to work for CAB. We are looking for an enthusiastic and highly motivated individual with experience of providing advice and supporting vulnerable people to join us as a Welfare Rights Adviser. The post has a particular focus on the provision of benefits advice, with the aim of supporting vulnerable clients. If you are interested in helping those most in need within the Shetland community, we’d like to hear from you.

About the Employer

Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.

We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.

Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 36 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

For more information about living and working in Shetland, see shetland.org.

There has never been a more important time to work for CAB. Join us on the frontline of the cost-of-living crisis and play a vital role in helping local people.

We are seeking someone who is

• passionate about delivering an effective service to those most in need

• enthusiastic and highly motivated, with a positive ‘can do’ attitude

• a strong team player, with great people skills

You’ll need excellent communication skills, strong IT skills and the ability to thrive in a busy environment.

About the Employer

Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.

We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.

Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 36 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

For more information about living and working in Shetland, see shetland.org.

There has never been a more important time to work for CAB. Join us on the frontline of the cost-of-living crisis and play a vital role in helping local people.

We are seeking someone who is

• passionate about delivering a quality service to those most in need

• a strong team player, with an eye for detail, and great people skills

• committed to supporting our volunteers and contributing to their development

You’ll need excellent communication skills, strong IT skills and the ability to thrive in a busy environment.

About the Employer

Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.

We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.

Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 36 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

For more information about living and working in Shetland, see shetland.org.

About the Role

There’s never been a more important time to work for CAB. We are looking for an enthusiastic and highly motivated individual with experience of providing advice and supporting vulnerable people to join us as a Welfare Rights Adviser. The post has a particular focus on the provision of benefits advice, with the aim of supporting vulnerable clients. If you are interested in helping those most in need within the Shetland community, we’d like to hear from you.

About the Employer

Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.

We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.

Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 36 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

For more information about living and working in Shetland, see www.shetland.org.

About the Role

There’s never been a more important time to work for the CAB. As food costs rise at an alarming rate and energy bills are sky high, people are struggling to make ends meet and we’re experiencing record-breaking demand for our services. Join us on the frontline of the cost-of-living crisis and play a vital role in helping local people find a way forward.

We are seeking someone who is passionate about giving an effective service to those most in need and who is committed to quality improvement. You will need to demonstrate that you are a strong team player, with an eye for detail, and have great people skills. You will thrive in a busy environment and have a positive ‘can do’ attitude. You will also be passionate about supporting our volunteers, contributing to their development, and seeing them thrive. You’ll have excellent communication skills and the ability to supervise and motivate people. You will complement this with strong IT skills.

You will be part of a team of volunteer and paid staff advisers working together to ensure we provide a high quality, holistic service. You will be based in the main CAB office in Lerwick, capital of the Shetland Islands.

About the Employer

Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.

We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.

Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 35 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

For more information about living and working in Shetland, see shetland.org.